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Firestone Complete Auto Care

2.2 (76 reviews)
Closed 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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Reviews With Photos

Picture of the plastic they broke
Maria V.

Honestly, I regret brining my suv to Firestone on 290 & spring cypress. I am so disappointed and beyond pissed about my experience. I arrived at 8:54 am and left at 2 pm with more issues than what I went in with. I do not recommend this business at all!! I was having issues with my car starting on the morning of August 31st. I called them to see if they did battery sales and install, the guy who answered the phone was nice and helpful. He stated they did and I thanked him and headed there. When I arrived, he was friendly in person as well. Where everything went wrong was right after, he stated it would be "a little wait" to me that meant 30 mins to an hour. I sat there for an hour, and I could see that they hadn't even gone out to my car. By this time, another guy had arrived who was wearing a pink shirt. When I had been there for 2 hours, I asked if I could get an ETA since ppl who had arrived there after I did, and didn't have appointments either, were leaving before me. He stated "oh, they're here for state inspections so yours is going to be a little bit longer" after being there for 3&1/2 hours, and inquiring 2-3 more times, they FINALLY brought my car in. Something that should have taken 30 mins to change, ended up taking longer because the guy stripped the screws on my battery terminal clamps. No one said anything to me, so after being there for 5 hours. I once again asked "what's my eta?" The guy in the pink shirt said "oh? They finished changing the battery already. They're having issues because who ever worked on your battery last stripped the screws on your clamps and my guy is having a hard time getting them to stay" I said "this is a brand new car, I've never had any work done on my battery since I got it" he just looked at me and said "like I said, they're struggling to tighten those screws" and walked out to the garage floor. After being there for 6 HOURS! They finally checked me out, the guy in the pink shirt called the worker who was closing tickets out out to the garage to speak with him. That guy (blue shirt) came back inside and called me over, when I got up to pay he said "they're finally done, someone really did a work on those screws but because you waited so patiently he gave you another 10% discount" not only did the guy in the pink who looked like he was a manager or something like it NOT come back to speak to me OR man up for his mechanics mistake. He had them park my car out back at the Arby's parking lot when they were parking every other customers car in front of the door! He never even told me how they fixed the issue OR apologize. When I went out looking for my car and I couldn't find it, I decided to go around to see if it was at Arby's, sure enough.. that's where it was. I popped the hood and they had left a loose screw right near the hood lock, they also broke the plastic bracket that holds my battery in place which they NEVER mentioned to me AND they left some black melted wire thing on one of the screws.

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9 months ago

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8 months ago

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11 months ago

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1 year ago

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9 months ago

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2 years ago

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2 years ago

Poor customer service, dishonesty in pricing, unreliable, slow and overpriced. I would not recommend this location

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1 year ago

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2 years ago

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Lee S.

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2 years ago

Excellent service done in a timely manner. Rich was extremely professional and kept me updated through the entire process!

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3 years ago

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3 years ago

Had my oil changed like I always do, but $90 for an oil change is a lot of money for a retiree. May have to find another option, sadly.

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2 years ago

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3 years ago

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5 years ago

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4 years ago

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4 years ago

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6 years ago

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7 years ago

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11 years ago

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14 years ago

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Put 4 new tires on my Dad's car on Sunday.

Mentioned in 4 reviews

Read more highlights

Valvoline Instant Oil Change

Valvoline Instant Oil Change

(5 reviews)

First time here. The workers were nice but pretty careless. My biggest issue was the girl who was…read moreputting in my oil spilt all over my engine. And since they use pumps to put the oil it wasn't just a little spill either it was a big splash. They weren't even transparent about it, almost like they wanted to hide it. We asked the other worker to confirm what happened and he said she wiped it up. Come home and look under the hood and it's a hot mess. You don't spill oil all over the engine and just assume wiping it up is gonna be safe. My husband had to buy degreaser and take it to another shop to have them inspect that it was safe to drive. The guy who initiated the process didn't even ask to confirm my name or info. He just assumed my car was under whatever previous owner had already had an account with them. A simple question to confirm name would have made the paying process much more easier later. The only person here that helped the most was Joe, who did my inspection and changed the previous owner's account information to mine. I am livid about this experience, and we will never go back. Please be observant of what they are doing with your vehicles. Spilling oil all over your engine and in crevices you can't see is not okay.

Great experience coming here. There are quite the amount of oil change places that offer a "quick"…read moreoil change. What I like about this place is that they check other things to and you know they do. Like lights, tires, and anything else within their services. I've gone to other places but they supposedly check but they never tell me to turn my lights on, if I want them to check air pressure, or check A/C items. The worker Johan was very helpful and friendly during the process. The prices are a tad bit lower than other oil place changes and they have coupons on their website to use. Great place !

Firestone Complete Auto Care - autorepair - Updated May 2026

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