Hello,  On July 8th, I went to the Discount tire location at 9550 Jones rd, Houston, Tx 77065 to have them inspect one of my tires that kept losing air pressure and also to have all my tires rotated.  When I arrived, the technician inspected my tire and told me they didn't find any nails and tired looked fine, he also told me at first they would get my tires rotated but they didn't do it. I walked outside to check on my tire and I was able to spot the nail on my tire, after I pointed out to the technician he proceeded to take my car back in and remove the nail. I asked why they didn't do my tire rotation and he said because my front tires were too worn out and they will have to replace them instead. I took some pictures of my front tires both in and out sides and they didn't look too worn out. They still refuse to rotate them and keep pushing to buy new tires instead.  I spent over an hour just to get my tire fix and they refused to do my tire rotation even thou I had bought the warranty from discmount tire. I am very dissapointed with the service level received and I will not be doing business with Discount tire ever again. read more

One of my trusted places to go for my tire needs. A few months ago, I busted a tire and I came here because it was the closest place to me to have them replaced. At that time I only had two replaced. Their replacement and repair policies are great that were shared with me and easy to understand. Just last month, one of my tires got damaged by a nail and I came back. Both times they serviced my tires in a timely manner. Maybe 30 minutes to an hour max. Today I'm back to replace my final two tires in preparation for the upcoming winter weather. Each time I've visited here a representative immediately approaches my car with extreme attention to detail. They recommended an alignment and the cost was steep and with my hesitancy they offered me a discount. There is a lot of value, attention to detail, and providing superior customer service. I'm thankful for the team here. read more

Discount Tire - Tires Near Me - Houston, Texas

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waste your time when you go here . First come first service. But they take a long time

This location has always been quick and easy. I love getting new tires from here, as they last a long time for a good price. I recently got a nail stuck in my tire on my way to work and they quickly fixed it for me for free since my tires were still under warranty with them. I will always recommend anyone that talks about tires to discount tire. I am overly pleased with the service I always receive here. read more

Discount Tire - The nail the patched for me, under 30 minutes. - Tires Near Me - Houston, Texas

Clayton was very helpful and fast I appreciate him he definitely went out of his way for me and I appreciate that will recommend anyone needing any tire work to Clayton at discount tire read more

I stopped by to fill up my tires and was told they were "buckling" and needed to be completely replaced. The employee said they were in such bad shape they could pop at any moment. I couldn't afford that on the spot, so I left feeling stressed. Later, I went to the Discount Tire on Louetta, closer to home, and they told me there was nothing wrong with my tires. They checked the pressure, topped them off, and didn't try to sell me anything I didn't need. I've been to multiple Discount Tire locations over the years and never had an issue until now. This location felt dishonest and pushy. If you're looking for honest service, skip this place and head to the Louetta location. They were kind, professional, and didn't try to take advantage of the situation. read more

I had a very good experience with Discount Tire. I had 4 tires installed at this location. I left the center and after work I found one of my new tires was flat. I was able to get home. The next morning I explained my situation to the manager. He immediately drove to the location with an assistant. The 2 of them got the car back to the store and install a new tire. By 1 pm we had the issue resolved and he returned my car to my office. He even replaced one of my windshield wipers. The cause of the problem is the barcode from Goodyear. The barcode is located in a location where the raised surface allows for an improper seal in the tire is very low pressure. This tire could not be repaired without taking the tire off the wheel and re-installing the tire. His service was commendable and I appreciate the sense of urgency to my situation. read more

Friendly and prompt service. Technician was professional and knowledgeable about tires.

My moms van needed new tires, cause they were older than dirt! They may have actually invented it So I went on their website to see what they had to offer, due to the fact that I absolutely hate what I call "sales sluts" The website has a pretty cool feature that allows you to simply put your license plate number in and it will "POOF" pop up with a list of ties that are compatible with your car/van/truck. One small caveat to that is: it doesn't seem to work with handicap plates. I was extremely impressed and pleased with the service and professionalism of everyone at the jones road store. The tires I ordered were not available there till Monday so that's the day I made my appointment for. When I received the notice they were in that next morning (Friday) I called and they said I could come as soon as I wanted to! That one small thing made such a huge impact on me by making an extremely busy Monday less so. And has gained me as a customer for life! When my Tacoma needs new tires I will definitely bring her to y'all! Sincerely, S. Edwards read more

Worst location in the city of Houston. Always crowded. Left vehicle there only to return after not getting a notification that my vehicle was ready. When I arrived I discovered that they had replaced the original with the wrong tire that did not match the other 3 tires. Technician squealed the tires coming out of the service bay. I did not appreciate the care they showed for my vehicle. Going to a more professional location next time to have my vehicle serviced. Terrible. read more

Phenomenal service. Anthony at the front desk went above and beyond by helping us repair a damaged tire and make our flight in time. Moments like these that make me believe there's angels on earth read more

Met Carlton, the new manager. He was very helpful with my wiper blades. He replaced a failed one after a year at no charge even though his store did not originally sell them. I told him his store is pretty good but the wait is always long, I now go mostly to 1960 and Perry where they are always less busy. He said he is working on reducing the wait times, stay tuned for quicker turnarounds. Good news cause that place is more convenient and historyically has provided excellent service. read more

worst place I'm waiting more an two hours for a set a new tires my service adviser going to call me he never did im cone back to the store and ask read more

No matter how far I re-locate from this location, I always come back to it for tire service. I love the service, Edward G. is so patient-informative and kind. Thanks for great customer service! ; ) read more

Had to go back today so they can Re patch the leak in my tire. The tech Chris was very professional and friendly. He apologize for their work. Great location from the front desk to the garage guys. read more

I went here to have my tires replace and one of my tire sensors needed changing. Freddy was very polite and gave me an awesome deal!! I've been buying tires from here for a over 10 years and the great service is why I keep coming back! read more

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Great team effort from entire crew. Fixed one, replaced two. Different employees kept me informed each step of the way. All activities seem well choreographed. Everyone seems to know what they should be doing. No one is standing around with nothing to do. Great service. read more

Discount Tire - Unexpected detour today. Score: Nails 1, Me 0. This things not over! - Tires Near Me - Houston, Texas

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I've never rated an auto repair shop but I feel I have to after my experience. It was WONDERFUL in every way. The dealership tried to quote me $1500 but luckily I checked around & got what I needed for $500 & they were done earlier than the already ridiculously low quoted wait time & were packed busy. I could not be happier with this Discount Tire & will absolutely return here again. read more

I was on the way to my best friends art show downtown when luckily I stopped for gas and I noticed my rear left tire was almost flat. I tried airing it up but when I put the tire cap back on it was leaking air so fast and I noticed there was a screw in my tire. So I drove to the Discount Tire 2 mins away from where I got gas. By the time I got there my tire was completely flat. I pulled into the parking lot at around 5:20 and walked close enough to the door to see the hours and noticed that this location closed right at 5. I walked back into my car and got in, shut the door and texted my best friend to tell her the news that I wasn't going to be able to make her art show. (I also had a mini freak out about how I was going to get to work Monday) Then I looked up to this gentleman at my window, he asked me how he could help me. I told him but you guys are closed and he followed right up with telling me he couldn't let me leave with my tire looking the way it did (which was flat as a pancake) I'm not sure what the gentleman's' name was but the sales person on my receipt said it was Trevor R H. It was so kind of him to notice my car in the parking lot and want to still help me even though that would mean that him and his crew would have to stay a little later to fix my car. I am truly blessed and thankful to him and have realised that even if they are in the form of a human there are little guardian angels out there unintentionally watching out for you (whether they know it or not) read more

Absolutely phenomenal service. Came in to see about getting a patch on a nail in our tire and the manager offered to patch it free of charge. Not only was he extremely helpful, he took the time to talk to me and made me feel right at home. He also recommended that we get new tires before summer which he recommended options and pricing. I worked with Discount Tires in the Pacific Northwest and the standard of care always exceeds my expectations! Thanks Rubio for your generosity and ability to win customers over for a lifetime. Employees like you are hard to find and a rare treasure in a service industry. Bravo!! Will definitely return here for any needs pertaining to car care read more

Even though there's so many discount tires around me I drive to this location because of the staff. Pleasant to speak to and they get the services done efficiently. read more

If you are going to advertise air check services then please don't make your customers sit outside waiting for 15+ minutes until they finally give up and leave. read more

Went today to get my tires rotated & balanced. I ended up needing 2 new tires, which didn't surprise me. I want to give high compliments to Justin who explained to me the issues with the tires. He was just amazing. I felt like I was getting the royal treatment and he was even more kind and professional when he pulled the car up at the end. I go a lot of places and this type of kindness and customer service is rare nowadays. Have had great experiences here in the past and today was another one! Thank you!! read more

Tried a different location and there was a 2-1/2 wait so I opted out. Went to a suburban location early to avoid crowds and was told by Troy the wait was 45 min. Well 45 min. later after seeing 2 cars go in ahead of me I checked and was told there were 2 more appointments ahead of me and could be another 45 min wait. I get having to wait, but like most people I can't sit there all day...if they had been more forth coming with the appointments and wait times I could have planned and not waisted my time or anyone else's. Be honest with your customers. I have been coming to Discount Tire for 25 years! Now I'm going to look elsewhere where they respect my time. read more

It was getting time to replace my original set of tires on my 3 year old car. Normally that meant a trip to Sam's Club because that's where I have bought my tires from for years. This time I considered a change. It's not that I had a problem with Sam's because I didn't. After noticing the large number of Discount Tire stores here in the greater Houston area, I thought it would be easier to get tire rotations and other services done when needed. Also, the new tire prices were competitive with Sam's so I decided to give Discount Tire a try. I dealt with Nash and he provided excellent friendly service. After consulting with him and doing some of my own research, I decided on a set of Continental Pure Contacts instead of my usual pick (Michelin's) for the first replacement tires on the car. This set of tires will last me during most of my remaining ownership of the car so I didn't want to skimp on quality and with also needing 20" tires that can add up to be a pretty penny in total cost. I also added their road hazard warranty to the bill. I ordered the tires on a Saturday and they had them ready to install on Monday. Total installation time took about 30-40 minutes and I left happy. As an FYI, they also have free WiFi here. Of course, I will now be returning here for the next few years to get rotations and balancing along with anything else related to my tires. I hope I don't have to use the road hazard warranty but if I do, I will get a new tire. At this point, I recommend Discount Tire but then it seems most of Houston already knows this. If you come here ask for Nash as he is very professional and helpful. If my future services are this positive, I will probably upgrade my score to a 5. read more

Alex and Fabian provided excellent customer service! I appreciate their concern for my time and keeping me informed during my service. Everyone at this location was friendly and helpful. I highly recommend this location. read more

This place has outstanding service. The technicians and front desk guys are informative and helpful. Their communication is awesome as well. I highly recommend anyone in this area or surrounding to bring their vehicle here for maintenance. Super clean and they offer water! Getting any tires fixed etc is smooth sailing. A top rated place for wheels and tires!! Also there's a lot of places within walking distance if you get the itch to walk around. Thanks guys. Theresa Burton read more

Great experience here today. Honest and helpful. Came in for tire repair and they replaced at no charge. Highly recommend.

Surprisingly this discount tire is very efficient and friendly they're always very thorough about explaining to me everything that's going on and always finish before they estimate. read more

Have had good service from Discount for 40 years until today at the 9550 Jones Rd store. I was prepared to purchase a new set of Michelin Defenders for my SUV with one tire that had a cut in the sidewall, and I told the associate this. The young associate would not warranty the one because it wasn't actually leaking air yet! First time I have ever had damage like this and was refused replacement in 40 years even with my purchased warranty! I went to a different store at 9415 FM 1960 Rd West and first thing Bryan noticed was the cut in my sidewall! No issues, excellent service, I bought a new set. read more

Brought my car in to repair a flat and the service I received was fantastic. Chris and Rubio were extremely attentive and polite. They were able to get me in and out in under an hour for a tire puncture which is not bad at all! Highly recommend this location for some great service and staff. Thank you! read more

Came on a Saturday with one flat tire (back left). Went in to get it changed, ended up getting 3 new tires due to the wear and tear of tires. Only tire that did not get changed was the back right. I get them changed and they bring out my vehicle claiming they aired up all my tires. Oddly, the only tire that did not feel aired up was the back right. When I came in this wasn't the case. A couple hours later I'm on the side of 290 putting my spare tire on because the back right tire now has a flat. Brought it back Monday and explained the situation and the associate claimed there was no way they would touch the back right tire initially. I found it pretty odd since my initial back left tire had a very distinctive set of scratches on it. Just so happens that the now flat back right tire has those same distinctive scratches. Despite the coincidental circumstances and evidence the associate was so sure that none of the mechanics would ever make such mistake when changing four tires on a vehicle. Charged me then told me it was a 40 minute wait to change only one new tire. Won't ever come back to this store and wouldn't recommend others to visit this location as well. read more

I had an issue with valve extensions on my class C motor home, Cutter and the crew at Jones road location took care of it immediately. Great job . Dennis Kuhlman read more

This discount tire was very busy ... a lot of people waiting i guess i was 12th person in line. But Cody the staff told me it will be 1-1.5 hour wait. It was really an hour wait but the staff who fixed my car was very nice and explained everything to me what he did to my tire. I recommend this branch ... the staff were nice even they were so busy. read more

I got a flat tire during my 2-hour lunch break. Since I'm a vet, I had my two dogs with me. The staff was able to fit me in so that I could be back at work on time and even let me dogs come in the building so they wouldn't overheat in the car. Great and fast service! read more

Discount Tire - Tires Near Me - Houston, Texas

Dropped my car off to have a tire replaced. They called and told me it was ready to pick up. I walked there in the pouring rain just to find out they hadn't replaced the tire. This is literally the second time this has happened at the T C Jester location. About a year ago, had a nail in a tire. Dropped it off, picked it up later just to find out the nail was still there. read more

Had a screw in my tire so I stopped by, extremely friendly, fast, and clean! All employees we're very friendly and they finished super quickly! Store was very clean and the music in the shop was banging! (Good thing - couldn't hear it inside but it was fun when you were walking up) Also, I love have discount tire has a window to see the experts working their craft. read more

We come to this location because it's close to our house, but we no longer will be using Discount Tire. We are literally tired of it. EVERY time we come in for ANYTHING they say ALL of our tires need to be replaced when we know they don't. It's annoying to have to reiterate to people over and over we just want what we came here for. My Fiance found tires online, and went to the store to buy them but was told that they aren't in stock and the only ones that would fit his car are $110 each. My Fiance said no, thank you and that he would have to go somewhere else and then Brandon, the associate helping him, says "oh wait, I have some that are $55 each." I understand up-selling a product, but come on. Just give us what we came for. Then, his total came out to be $187 due to a ton of unnecessary, and unrequested fees that were put on his bill that were not mandatory, and were not approved by him. All in all, I'm tired of always having to watch my back with this place. It's something like this EVERY time. I want to do business with a company that cares and wants the best for their customers, not their own pockets. read more

These guys are awesome, specifically Juan and Ricky just to name a few. Always very helpful, knowledgeable, professional and polite. They're accommodating and I've never had any complaints. Currently here getting new tires and decided to leave a review after all my previous experiences. read more

Why do we make appointments? The old Sienfeld episodes, they know how to take the appointments, they just don't know how to keep the appointments. Keeping the appointment IS the most important part! Otherwise good price and good technicians. read more