They helped me replace my tires after I ran over some debris in the road. They also do free air pump ups for when my tire pressure gets low due to weather changes, etc. I am happy that they're located near my work so I can go there directly after work if I had to drive to work on low air. read more

Free Alignment checks are done at this location. Free air pressure and free tpms reset.

My Ebony need her tires evaluated due to the change in weather, Discount Tire popped into my head and she/Ebony lead the way. Dang, once again moving too fast I misplaced his name (they were green, grey, purple orange idk). Anywho, the gentleman was very nice and professional with his intention with me. He used his tire gadgets, ziii,ziii, ziii was the noise I heard, returned to me with a machine thingie showed me everything was ok. He didn't point out anything that warranted $$$, he even backed me out safely. I really liked the fact he didn't go find something wrong that would cost me money. read more

Discount Tire - See that's him backing me up, I appreciated that. - Tires Near Me - Houston, Texas

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I ended up having my car towed to this shop after having a super stressful night. I experienced a flat tire while traveling on 610. After roadside assistance came and put on my spare, I headed home only to realize that the spare was leaking. Since it was only a few miles, I thought I might be able to make it. Alas, it was not to be! I had a second flat ( not the spare) and now had to wait for towing. I came back the next morning and was greeted by George. He made sure I got the right tires at a great price and the replacement spare that I needed. He was knowledgeable,courteous and kind. The cherry on top was when I came back a week later to pick up the spare George remembered me and when I pulled up he came right out and installed it. It doesn't get much better than that. I'm looking to kidnap a man like this.... he'd better watch out! This location is now stuck with me. read more

I used to be a customer for twenty years, but this week it turned into a nightmare. I only wanted my very good front tires in the back and wanted to buy 2 new, it always worked when I had that done, this managers said that it's not possible, he talked down to me like in some kind of an idiot, i ended up buying four tires, which I didn't want, he said my tires have been worn insides.That is not possible because I only drove twelve thousand miles in three years, the ties I had bought in twenty twenty two.My front tires supposedly lasted for eighty thousand miles. I'm so disgusted i'm nauseous. The manager on Jone's road is a lair and a crook, I placed a review on Google, a supposedly Asst VP answered, I even met him in person and he is a lair as well. I will never go there again in my entire life, i hope they're very happy.They lost a long time customer, there are plenty of other places in use nearby tires where they have nice people. I used to like that place, but that crooked manager made it possible to get rid of some of the clients. I even send the email to the CEO of that company, he never answered, but that seems to be a guy from india.So they are very stuck up people anyway. As a woman, please stay away from the place. I think anybody should stay away from the place, to have a crooked manager, which means it's bad management.Bad management turns into bad service. read more

George and Armando were working the counter when I went there... those two guys are awesome! no slacking, no lazy attitude.... just two hard working guys trying to give you a great experience! thanks for the hrs work guys, I greatly appreciate it. read more

This place is a complete waste of time. I called ahead of time and asked about the wait time before arriving. I was told hardly no customers were in the lobby. I was lied to and when I came around 8 customers were waiting and there were only 2 service advisors. There were only 2 mechanics working on cars. I was ignored the whole time and waited over 20 minutes. Customers that came in after me were seen while I was still waiting. Eventually I got up and left. read more

They charged us to pump our tire and did not close the cap for the tire. Then now we have to pay for a whole new tire

Great customer service from everyone. Anthony T was exceptional and so was the person who patched my tire.

I stopped here the other day because the tire on my car was slowly leaking air. They found the issue and repaired it for free (LOVE discount tire!!). I really came here to praise the people who work here. Armando and George were at the desk and Armando was very courteous and professional with everyone he talked to and George literally ran out from the behind the desk in order to get the door for an elderly woman who was exiting. Customer service that goes missing these days... Hopefully they're treating their employees well so they can keep great guys like them! I didn't catch the name of the guy who fixed my tire, but he was also great! Thank you! read more

Absolutely the best customer service around. Fast service, knowledgeable, very reasonably priced and always getting you the best deal they can. Very honest. Friendly. Excellent team. Excellent service. Excellent location. HIGHLY HIGHLY recommend. Been coming here to these guys for years and never had a negative experience. read more

Discount Tire - Waiting area - Tires Near Me - Houston, Texas

Another great experience when I came in to get my tires rotated. Jonathan came out to open my door and greet me. He immediately got my info of what my truck needed, and before I knew it, my truck is in the bay getting the tires rotated and a new spare replaced. Now, as I'm sitting waiting for my truck, I am watching a whole sh*t show transpire with a disgruntled customer, carrying on and haranguing Spencer over the price of tires. Discount Tire employee have ALWAYS tried to find the best deal & quality of tire to fit your daily driving habits. They look at all the info (mileage, prior purchases, budgets, etc) before making a suggestion for the tires that best suite your driving needs!! Spencer was the most pleasant and professional I have witnessed in this kind of situation. As the customer continued to berate & argue over the pricing, Spencer continued to be upbeat, calm, and cheerful while explaining to the customer that due to inflation, the prices of tires have, unfortunately, increased, but he would waive the disposal fees to get him the best possible price and deal, but could not discount an already discounted tire. Hats off to Spencer for handling the situation in the most professional manner!! I was thoroughly impressed with his customer service!!! Thank you again gentlemen for taking such amazing care of me & my truck!!! read more

I love this location. Johnathan is always very friendly & helpful. Everyone offers great customer service as well . I will definitely continue to bring my car here & recommend it 100 %! Thank you guys! Keep up the awesome work! read more

I usually leave reviews for just food places on Yelp but this will be my first non-food review. I came here because I needed a new tire. I've searched online far and wide to find a tired that isn't an arm and a leg. One tire for my car usually cost $180+. I found a tire online for only $94 so this was my go to. I came in and was helped by a nice gentleman Kendarius is what it says on the paper. He got my information, helped me get my tire, went to inspect my car and I waited. I waited about a good 15-20 minutes tops and I was on my way. Service was quick and easy. Customer service was simple and easy. I've never walked out of a car maintenance place so fast. Why didn't anyone tell me about this place ages ago? Definitely will return again for all my tire and wheel needs! read more

These guys are the bomb! They ordered my tires, set an appointment and the next day the tires came in, called me and asked if I wanted to come in early because the warehouse were able to get them on an earlier truck. Once I got there, they were wonderful. Everyone was friendly and respectful. installed four new tires within 35 minutes. Thank you so much! HIGHLY recommend, they have earned my return business for all my vehicles. read more

I was very pleased with my recent tire-buying experience at this location: prices were good, service prompt and Brad and Andrew were outgoing, knowledgeable and efficient. Installation went smoothly with no damage or scratches to my wheels. I'd reserved an installation time online but found different tires I liked better. Brad handled the change over the phone and even though the tires showed a 3-5 day lead time, he managed to get them the following day. Staff proactively called to update me on the process and cheerfully fixed a system error which kept over-writing the subject car on the invoice with my other vehicle. I've returned to this location for the past eight years or so: competent sales reps and service techs, quality work, reasonable prices, no hard sales and on the one instance when a mistake was made, staff handled it quickly without B.S. read more

I've been coming to this location for years and always took advantage of the free air service. Today I came in for some air and the gentleman at the air station told me I may have a leak and that they would be able to take care of it for FREE. I spoke to John and his guys were able to take care of my leak in less than an hour. Not sure about other locations, but the customer service here is unbelievable and I will continue to come back here even when I actually have to pay for new tires. read more

Waited almost a month for a tire sensor, didnt get any response back to know how long it was going to take. No tracking number, no update, nothing. Thankfully, I called back for the 10th time and Kris answered the phone, he understood my frustration and got the sensor ordered directly from the Oem dealership, expedited next day delivery. I understand these are tough times and this is a busy location, but noone should have to wait that long for 1 sensor. read more

I've gone to a couple of discount tires around Houston, since I got my tires from there. I can say that without a doubt this location is by far the greatest! The guys are so sweet & they sat and took the time to explain everything to me, even though I retained none of it lol. I really recommend this specific location :) they'll take great care of you!!!! read more

I came to replace a flat tire but turns out I needed more tires replaced. I'm getting my tires later but to ensure I was safe Luis helped me with my tire. I made it home safely with no problems. Very thankful! read more

Had an appointment today at 11am to get a new set of tires installed on my 2006 Nissan Altima. Got there at 10.30am, 30 minutes early for my 11am appointment. A customer service representative greeted me and checked me in. He reminded me that my appointment was at 11am and it would be ready by 11.30am, which was not a big deal to me, since I knew I was there early. About 10 mins later, my car was brought into a bay and the process of putting new tires on began. Then at 11.15am, my car was ready to go. Another top notch customer service experience from Discount Tire. I have used Discount Tire 3 years ago (Another location) and received top notch customer service there also. 2 for 2 in the customer service department will keep me coming back and recommending Discount Tire to my friends and family. read more

These guys are the best!! I used to go to the Discount Tire on Jones but this location will now be my go to place!! They are very friendly and competent. Nothing but good things to say about the quality of service I have received! read more

This was my first time going here to get a fix on my truck. After getting my tires rotated at a Walmart Auto Center, I was told that a nail was in my front right tire, and I need to get it plugged right away. When I got here, the people told me that the nail is in a bad spot of the tire, near the edge, and that it would need a replacement. Luckily, they had the same tires that I have on my Chevy. I agreed to have the tire replaced, which was only $60. The guy then told me that he'd give me a better deal; he offered me warranty on all four tires in case they go bad or something. I gladly accepted the offer for only $44 more. I was glad I took that offer because anything can happen with car troubles, and it was highly suggested by this man. The fix took about an hour, but the guys at the shop are fast, and friendly and will tell you anything else that needs to be fixed after they're done. All together I walked out of there paying about $125 but it was worth it getting warranty and all. And the prices on some tires are really reasonable, just ask for some selections. It's a nice repair shop for tires, and I will be coming back here whenever I need some new tires or fixing up on them. Friendly people, reasonable prices, and great hospitality are at this Discount Tire. I really enjoy that a lot. read more

Freakkishly fast and efficient service. Friendly people too! In and out for a couple of new tires in 10 minutes!!! read more

Discount Tire - Tires Near Me - Houston, Texas

Went right around opening and was surprised to see so many other people there already. But I was greeted immediately and left with a set of all new tires in under 45 minutes! The online system is also fairly accurate. I put in my make and model and it suggested tires for my car. It even said whether this location had it in stock. Very pleased. read more

Came in yesterday to get a new tire. I had called the day prior to make sure they had what I needed in stock. The shop had what I needed the very next morning. Nick got me taken care of in a timely matter and I was in and out! Thanks to Nick and everyone else at discount for doing such a great job :) read more

Never coming here again! Came to get air in my tire as it was at 18psi... I was driving a Blue 2018 Nissan Rouge. Guy said it was super low but "inspected" the tire and said it was good. As I traveled back to San Antonio the tire light came on again, checked the pressure and was dropping really fast. Had no choice but to pull over on the side of the highway and the tire was completely flat. Fortunately for me I know how to change a tire but if this had happened to someone that doesn't they would be stuck on the side of the road in the middle of nowhere. Now I have to depend on this spare tire that was already low, get it aired up and HOPE to make it home safe. This was some BS. If you have a tire that comes in with half the tire pressure, you would think they would take an extra step to make sure it's safe! read more

We are in Houston for my husbands cancer treatment and needed two new tires. Anthony P helped us out and got us in and out quickly. He was very professional and polite. I highly recommend you go here and ask for Anthony P for all your needs! Great service! read more

These guys are awesome, Ricky is extremely knowledgeable and knew the best deal tire for my car. I was going to get a smaller more expensive tire but by memory found me a slightly larger size tire that was on sale - 25$ cheaper per tire. I'm on a tight budget, so yeah saving me 100$ earns them a good review. John is hilarious and a knowledgeable, hard worker. read more

Left work and had a nail in my tire. Pulled in here about 5:30 (they close at 6) and they couldn't have been more friendly. They were fast, efficient and repaired my tire and had be back on the road by 6:20PM. I thanked them for staying late to fix my tire instead of leaving me stranded. Quality customer service goes a long way, and the guys here deserve every bit of praise they get. read more

Yep all 5 stars! I worked with Ryan, who hands down is cute and professional. Someone's muffler fell off in front of me while driving on 249 and I thought I just rolled over it with no issues. But 5 seconds later my tire blew out and rim was totally bent! So I rolled off the HWY to Sam's club and they put on my spare! Bright and early I call Ryan and he was so nice and pleasant even over the phone. He gave me an estimate and I was pleased with that! When I arrived he still was pleasant and remembered our conversation via phone! I can't stress to you how much I love great customer service! The crazy part is that he had just got in a car accident that morning and it still didn't reflex his professionalism and customer service. I was so pleased when they called me to pick up my car. I stopped and got him a Thank You (pay it forward) cupcake from Small Cupcakes. Just a little something to brightens some else's day read more

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Came here on a busy Saturday. I had to wait awhile until I was help but other than that service was professional and friendly. I left my car there because I thought it was be a long wait but by the time I got to the restaurant my car was already done! Location is clean and bright. read more

This place is fast and fair on their prices. Discount tire offers free tire patches and air. NTB charges you 30$ for that service and nickel and dime you. I normally go to discount tire and buy used tires for around 60$. I went to goodyear and their air compressor wasn't working (how do you run a tire shop without the ability to air tires?) so discount tire wins when it comes to local large chain tire shops. read more

The customer service at this location is phenomenal! I highly recommend coming here; they will take care of you. My fiancé and I always comment on what great service they always provide at this location, and it will definitely be a spot we will miss living close to after we move. Thank you Ricky Jackson and the rest of the team! read more

Thanks JOE! He helped me so much. Very transparent & professional. I went to the porter location because that's where I was when I had trouble with my tire. First off, Darren grupa who helped me didn't show me prices. He only gave me one option. I get it, your a sales person & im driving a benz. So they automatically think they can rip you off plus I'm a girl. They think your ignorant. I didn't appreciate their business. They also played with my car settings, my alarm was turned off. I came to this one because my tire pressure was already dropping more than 5 points, from 47 to 32. I just went yesterday.. My experience was different here. Joe showed me what was wrong, he made me feel confident & I really appreciate that. I'm happy this location is so close to my house. I wish I would've came here first. Customer service is everything & this location has that! Everyone here met my expectations! It's just a true reflection of the awesome management they have here. Thanks again :) read more

Fast great service, when they talk to a woman they are not condescending. They are very professional and polite.

Having been a loyal Discount Tire customer for a very, very long time (over 30 years), I couldn't help but be somewhat heartbroken when I walked into the Discount Tire store at 9415 FM 1960 Rd, West (Houston, TX 77070) to see the lobby practically empty (during rush hour traffic) - with only one customer in the entire place. I suppose long past is the time when they used to have their lobby full, customers bustling around all over the place, because Discount Tire WAS the place we could count on for great customer service. Well, it seems those days are gone - hence the empty lobby. I came into the store to buy two new tires and I wanted them installed on the front, not the rear like they recommend. Why? - Because front tires wear faster and because (to me) new tires in front give better braking and steering control. Moreover, when travelling at highway speeds, what would you prefer - a tire blowout in the front or a blowout in the rear? My money says a rear tire blowout offers a higher chance of survivability than one in the front. Thus, I would prefer to avoid a front tire blowout at all costs. But most importantly though, I wanted the new tires mounted on the front because that was what I wanted. I have read the research and I understand the physics behind placing the tires with the most tread in the rear (rear tire hydroplaning is harder to correct for) and it makes perfect sense. However, I still wanted the new tires mounted on the front (the tread on the other two tires was still good). When placing my request, the salesman would not budge; "the new tires MUST be mounted on the rear" he says. So I walked out and purchased my tires from a tire store down the street (and saved money in the process). Whatever happened to "the customer is always right?" FYI: I was told by a tire salesman recently, that mounting new tires on the rear is a tricky way for tire retailers to push you into replacing all four tires, since "you wouldn't want to be driving around with a couple worn tires." Just a quick side note: all of the tire manufacturers and tire retail stores recommend continued tire rotation from the front to the rear and vice versa. Question: doesn't rotating the tires as is recommended placing the more worn tires in the back, contrary to the spirit of their "mounting the tires with the most tread in the rear" policy? read more

Sadly everytime I come here I some how manage to get the same man named Troy. This time I was with my boyfriend and as we approach the counter he says can I help you sir. Um, hi? Did you not see me standing here. I proceed to let him know it's my car and my back tire is low. He goes looks at all of them. Comes back in and says well you need two new front tires. I said well the reason I'm here is because the back tire. He then holds his hand up and says, I understand but you also need two new front tires. As this is happening my boyfriend now understands why I said when we walked in I hope we don't get him. Thankfully my boyfriend steps in and left him know why we are here (the back left tire) all of sudden he gets it!!! What a coincidence we say the same thing just different genders and he only understands when another man tells him. I'm sure the service is here is usually great. But for me it just seems like you have to be a male for this "Troy" to help you. read more

My daughter and I came here for a second opinion after another local place :: cough cough Firestone :: told me I needed a new tire. The gentleman helping us was very friendly and told me my tire was able to be patched and a new tire wasn't needed. I was charged $0 and my car was done in less than 15 mins. I appreciate Discount Tire not trying to get one over on a woman who knows little about cars. Shame on you Firestone! read more

I'd give this place 10 stars on a scale of 1-5! Talk about exceptional customer care!! We had a bad flat (metal touching the road kind of bad) 2 blocks from the store. I can see the store but the car couldn't make it. Called the store for a referral to towing service. Chris from Discount Tire came over to help us personally. Helped us find the spare tire, pump air in, and put it on to get across the street. Got to the store right at closing time and they stayed to take care of us. WOW is all I can say. Discount Tire has always treated us nicely but this is going way above and beyond to take care of loyal customer!!! THANK YOU Chris!!! read more