Went in for an alignment, tire rotation, and balance. Was told by the store manager, Paul Goldberg, that no mechanic was available, only a technician, who only does oil changes, tire rotations and balances, but had someone for alignments. When I came back, he had a laundry list of needed repairs, which included 4 new tires and a complete overhaul of the suspension, totaling $3500. How can a technician diagnose this? Went to a real mechanic and was told only thing needed was the rack and pinion, which was a LOT less. Tires had a lot of tread on them, and can last at least 10,000 more miles. Can you spell DISHONESTY and RIP-OFF? Don't go there! read more

They did get the tire pressure sensors changed in one day and the car out, but they marked up the parts about 200% and charged over $100 each for the pressure sensors and then argued with me about what they charged. read more

Don't bother scheduling online they don't keep those appointments, might as well hit a jiffy lube

I showed up to this Firestone Location here in Camarillo last minute around 5:20pm and they were all booked, busy, and had appointments left to right. I needed my flat tire changed right away for a trip I have to take for early morning the next day. Gabriel, at first told me the truth about probably not getting to change it on time due to the needs of customer appointments. He then had a second thought and squeezed me in to get it changed. It took only 15 mins and not only that, but he said it was on him. So, I got my tire changed for free!! Thank you Gabriel!! That's GREAT CUSTOMER SERVICE and what every business should have! I recommend this location to anyone needing work done on their car! God Bless! read more

I have been coming here for oil changes for quite some time now. They have convenient hours, open till 7pm on Saturday and even open on Sundays. Great for busy people like me. Fareed is the general manager, he is a nice man. There were two customers ahead of me at 7:30 am. He greeted me and said he would be with me in a moment. I checked in my car for an oil change. He said It would be about an hour. It was complete in 45 minutes. I sat and watched the news in the waiting area while they worked on my car. Fareed honored a recently expired coupon for $10 off an oil change. That was nice! I will be back again for my next oil change. I have also bought a battery here, tires and had my brakes done here. They price match on tires and give you the best deal. Store is always clean and neat and there is a bathroom in the waiting area. read more

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I bought the lifetime alignment warranty at another location. My car is due for an alignment so I took it in to the Arneill location in Camarillo. They would not honor the lifetime alignment contract because the car has a camber kit. The whole point for a camber kit is to allow the technicians to align the car. Mind you, other locations have aligned it in the past. Needless to say, I am disappointed in the service received. read more

Second time at this location. First time I had a new battery installed. Service advisor Gabriel was knowledgeable and the reason I decided to return. On my second visit I requested an oil change and alignment. Dakota was friendly but lacked a general understanding of vehicle maintenance. No follow up call following the inspection of my vehicle. No oil change reminder or reset. Price was outstanding but you get what you pay for.... Will definitely stick with Oilstop for future oil changes. read more

Firestone Complete Auto Care - Reminder sticker. I didn't even bother to have them reset the oil light. - Tires Near Me - Camarillo, California

Nelson and Augustine went above and beyond to help me out today, I am so thankful. Noticed I had a flat while passing through Camarillo and I stopped here at 4:55 when they close at 5:00 and they were able to help me get back on the road within minutes. Thank you guys so much very kind and very helpful people. read more

Made appointment 3:30pm for oil change.They didn't start the work until almost 4:40pm. Another hour later the work still not done. If not enough staffs why told me 3:30pm was available. What is the purpose for appointments? read more

were unable to do an alignment on my car, never a problem at their sister stores Wheel works or other Firestone stores. Love my tires but am unhappy that my lifetime alignment purchase is useless since they can not do a proper alignment. Took it to another alignment shop and they were able to do it without any problem. read more

Great service...friendly staff. Clean store. Technicians were quick and friendly. Very reasonable prices. Will price match other shops. Definitely will be back. read more

I can put right now minus Stars. It would be a -5 stars . I got 4 new Firestone tires in December 2019 they screwed up driver side tire bolts and lost 2 of them on the same tire they use the power screws to unscrew them so was there a long time and they ruin the threaten of the bolts. I came today 05-04-2020 I had a appointment at 8:00am to get a oil change. This time the manager help me. A half an hour later she told me I need a new oil cap because it was the threatening of the oil cap was worn out. The mechanic came out his name was Junior he said I needed the oil pan also because the threats weren't getting the cap to seal my oil manager was going to charge me 15 95 for the cap the mechanic told her I needed the oil pan you're looking at 795. When I took my vehicle to Firestone I never had a oil leak problem. I had to take my vehicle to my own mechanic and he only charged me $300. But what I am saying all the time I would go to this Firestone there's always something wrong with the mechanic workers, they tighten too much using the power tools and it screws up their customers vehicles. I am very disappointed with the service quality and customer service asset of helping you they screw up your vehicle . This is the store in Camarillo in California I would never do business again with Firestone I rather go to someone else that knows how to do their job firestone's blames their customers and then they don't want to solve the problem they want it overcharged you for their mistakes. No wonder your company is going out of business, because the management tries to rip off customers read more

I came with a small problem in my car, and Chris the technician is very knowledgeable, he help me understand the problems in my car.He was wearing his mask at all times, excellent customer service, definitely coming back.. read more

Went in for a tire rotation around 9:00am and didn't finish until 4:00pm, it should not take 7 hours to do a tire rotation. I had to get a ride to work from someone else because I didn't have a car to get to work! I was expecting maybe 2-3 hours. 7 hours is unacceptable. read more

I am leaving for a trip out of state today I called around town for best alignment prices and firestone was the lowest I'd found so I talked to the gal on phone told her I'd call back if I needed appt.. of course I failed to call back and day getting shorter went in to see what was going on if I could get a walk in?? Brian was the person now at the front not the girl I talked to so I asked if he could do it he said he was down a person so prob have to do it tomorrow!! To which I explained my situation and he said hold on and two min later said yeah we can do it we'll sneak you in there but it's gonna take hour hour and a half I said no worries let's do it!! They hit the time frame everything seamless for me so thank you guys!! I'd have to give them 10's all around they saved my but so cheers deff recommend this place!!! read more

Complete auto care at its finest! I've been bringing every vehicle I've ever owned to this location and have never had any issue whatsoever. Pricing is very reasonable when compared to dealerships, (plus they offer a military discount for all applicable), which really makes it a no-brainer for me. Tracy's level of customer service sets the bar where excellence is met! I strongly recommend without hesitation! read more

My wife came into the Camarillo store with a flat tire and was turned away - they were too busy. They wouldn't even put air in her tire. I won't be giving them any more business . read more

I will never take my truck to this place I made an appointment to get wheels balance and alignment and had to leave it there for 3 hours Get my truck back and park it across street at a friend place over night. I got up in the morning at 4:30 am to go to work as I'm on the fwy truck is not balance at all. I Called made appointment again and sat in there waiting room and the gentleman told me that balance was off a lot. So I spend the nite at my friend place. I got up and got on the fwy my truck was a little better but not right still Steering wheel has a shaked in my hand and pulls to the left a little now. Have a 7:00 am appointment and they didn't open the place until 7:14am. I was told that I would be the first person for they can get care the problem. The gentleman told me that since this is my 3 time here I needed to leave it for the day. I'm coming from ventura I don't living in Camarillo. The person I talk to knew all this and did not say anything about leaving my truck. Then the gentleman was telling that I may have a front end problem. I service my truck and keep up on my maintenance. This is a joke Just FYI when I was there the first time they told me that may truck needed service for radiator air filters etc etc I told him that I just got it done not even a week go and I have all my old parts. This place is a rip off and liers. So ladies I be careful because they think ladies don't know about cars. But this lady does. They pick on the wrong lady. read more

This polished and professional auto car establishment will be where I always come! I've brought a car in once for a small repair and received friendly and concerned service by Miguel, and this past time I returned for a pretty hefty repair job on my older vehicle. I was assisted by Joe, who offered me a chance to view the actual parts he would be replacing, but took the careful time to explain what was going to be done, and why it needed to be. For someone nervous about the cost, and without too much prior knowledge regarding internal repairs in vehicles, it was a well-received gesture! I strongly encourage anyone to come to Firestone Camarillo! Thanks for the warm and welcoming service!! read more

This is the best place to get an oil change. Then they rotated my tires for free. 19.99. Kiss ass jiffy lube. read more

Firestone Complete Auto Care - Tires Near Me - Camarillo, California

I have been coming here for years and they never disappoint. Gabe is always super friendly and extremely helpful. I did not have an appointment today and my car was making an awful noise. The took a quick look at it and was able to tell me exactly what the problem was! Then they referred me to a place that could help me out and within an hour and a half my car was ready to be back on the road again! Thank you Firestone for always helping a girl out! You guys are the best!! read more

Took my 2007 car in for an oil change. Nice people, all smiles and friendliness. I took a walk and returned to have the guy try to sell me several of their services by using scare tactics. I don't fall for that and refuse to be pressured into things that I know I don't need! 1) He told me I need a new cabin filter and proceeded to tell me how dangerous it is not to have it replaced every 70k. Mine was replaced 4 months ago! 2) He told me I need the brake fluid changed. Again... this was done a few months ago when I had a tune up. 3) (And here's the kicker!) He said I need new tires!!! My front tires are 2 WEEKS OLD and the back one's are 2 months old!! I may look like a ditzy little blond, but DON'T BS ME!! The nice guy who works inside has a job to do.... his job is to sell their services. Apparently, he will lie and cheat people to do this. In his words "It's a real mess under your hood." My normal mechanic just got back from his vacation and begs to differ. He takes care of all my maintenance and is very good at his job. Never again Firestone! Thanks for the oil change. Why am I now smelling burning oil? Going to my mechanic to see what you guys did to my car. Unbelievable. read more

After reading a few of the previous reviews, it looks as though some others have had the same experience as I have. No wonder the shop was so empty when I went there!! My mother was at our house, and my husband noticed her back tire was low. He located a nail in the tire. He has worked on cars all his life, and said "you can go get that patched...but you better do it soon". We put some air in the tire, and off we went to Firestone. It was the closest place to our house. The guy took a few seconds to look at my moms tire and came back in and told us that he CAN NOT patch it, and she needs 4 new tires!!! I called my husband, who pretty much told the guy to JUST PATCH it. He wouldn't do it. He said "that tire CAN NOT be patched". My husband then said "go to Big Brand tire...they are a block away". So my mom and I hopped in the car and drove to Big Brand. Guess what? The shop was loaded with customers, but the friendly guy behind the counter took a look at the tire, and said "No, prob!". About 10 minutes later, it was patched for FREEEE!!! Stay away from Firestone. They take advantage of women. Don't give them your money. That bought my mom some time to shop around for some new tires. Guess where she will NOT be buying them from?? read more

I've been here twice now and for a large chain, the service was not what I expected. I would come in guessing that X or Y was the cause of my problem. They say, well we can fix X or Y but the problem might actually be Z in which case you'll be back tomorrow with the same problem. We can do an inspection and figure out whether or not it is actually X or Y. I'm an idiot with cars, and I look like an idiot with cars so I say, yeah, do the inspection, and this is the part that surprises me. They give me the inspection and then tell me the problem with a sheet on the back that says, here's the problems, and here's how much for us to fix them. They didn't actually try to sell me on them fixing the issue, in fact I didn't know they had actually done an estimate until I asked specifically how much it would be to fix. I'm an idiot with cars and I feel like they very easily could have taken advantage of me and didn't. That makes me happy. read more

Worst, I had my lifetime Alignment for a very long time now. I never had issues with any of the other stores. My alignment was done here once and the next time I drop it off for an alignment they said they can't do it anymore. There was no issues the first time I dropped it off but now they said my car is too low. read more

Oil change took about an hour, but I did just walk in and person taking care of me did warn me as I was dropping off my vehicle. I was pleased as I came in for what I wanted, with no up-sell pressured onto me and was sent my merry way. There is a wait area with a small TV and magazines (the usual), but I decided to stay outside to enjoy the weather and sun. read more

I've been bringing my cars here some time now and can say that these guys do a great job of taking care of their customers. I do most of my car repairs myself, but always bring it to Firestone for tires, balancing, and alignments. There are some instances in which I do not have the time to do a repair and will have Firestone take care of it. About 6 months and 6000 miles ago I had a timing belt, tensioner, and water pump job that I did not have time to do myself. I brought it to Firestone and they had it done in a day. In the last week I discovered I was losing coolant and found that my water pump was leaking/failing. Brought it back to Firestone, they honored their work, and replaced the faulty water pump. Not sure how their warranties vary depending on job type, but I was covered for the 12 months or 12000 miles and they honored it, as it should be. I have never had them try to upsell me on any services or products. As a car enthusiast and engineer, I am very well in tune with my car and its maintenance items. For the few times that the car goes into the shop, I always do my own investigation and research before bringing the car in. That being said, they have always been honest with their findings and reported problems and have never tried to convince me of nonexistent problems like some shops try to do. Kenny and Gabriel are great guys that actually care about their customers. They're friendly and knowledgeable and they do a great job of running the place. Hats off to you gentleman, as from what I've seen in some of these reviews, prior management wasn't so great. Another good reason to come here; lifetime alignments for something like $180. Pays for itself in roughly 3 alignment visits! read more

Highly recommend this place. Called in around 3pm during the holiday season asking if they had availability same day for an oil change. Brian explained he could take us in and have the car ready for pick up before they closed at 6pm. Dropped off the car, paid, and picked it up within two hours or so. Thanks Brian for the quick, friendly service. We will be back! read more

Excellent customer service paired with quality work. Highly recommend this shop! Stopped in this afternoon due to my tire light randomly coming on. We we're greeted by Israel Garcia. He was polite, friendly and very personable. He explained the process, prices and answered my questions. Turns out, my tires are fine, the sensor just wanted attention. (Drove in from the West side; 100 miles of the 405 potholes. If you're from SoCal, that'll make sense and you'll know why it was off balance). Instead of an annoying up-sale and high pressure tactics, Israel offered quality advice on maintenance, repair and then, (this is my favorite part) he showed me better tires and went over the warranty details. I'm excited to come back to this shop the second I need new tires. (Mine are currently brand new; as-in, a month old). I've always liked Firestone for their brands, but I come back for the A+ service! Israel was/is awesome! Firestone is lucky to have such an exemplary and knowledgeable employee. Other noteworthy things: Easy access location, right off the freeway. Clean/tidy waiting room. Wait time is minimal. Coffee/water/TV/and magazines. Nice surrounding area if you wanted to eat or shop. Low pressure sales! Meaning: you get what need with no extra add-ons like headlight fluid. Highly recommend for women who are tired of the hassel (ladies, you know what I mean). "Thanks, Israel!" read more

Customer service couldn't be better. I needed to replace a brake light and they replaced it for free. I returned to the same firestone for an oil change and had the same experience of excellent customer service. They also currently have a great deal on oil changes and they usually give a 10% discount. read more

President's Day Weekend on a Sunday and my tire alarm goes off. Arrgghh! I know everything is closed. I pull off the 101 in Thousand Oaks and quickly check Yelp finding a Discount Tire which is OPEN. I go there and they tell me "it's a 2 hour wait". I'm hungry and agitated and so I decide to chance it and continue driving to Camarillo where I know there's good pizza. Again, the quick Yelp search yields a Firestone store, near the pizza restaurant! WooHoo! The Firestone place is also busy and the promises 1.5 hour turn-around on my rear left tire which has a nice silver screw in it. Fine, now I know I can walk 2 blocks and eat in which case I'll feel better about this disruption to a nice weekend. The Firestone manager says the cost is $29.90 and their service is warrantied for 30 days. They exceed expectations in terms of turn-around and are really a "clean" operation, covering the seat as they drove the SUV on and off the rack. Great job! and Thank you Firestone peeps! read more

I took my car here because I needed to have them look at a tire I bought at a another firestone location under warranty. I was told by another mechanic when I need a nail plugged that the tire is wearing in odd spots and I needed to have the stock replaced because its ruining the tire and causing my car to vibrate. When I explained this to them they told me it was just bad tire and they inspected the shock and everything was fine. Issue 1 took my car at 10am they said they it would be done by 330 and they would call me by 12 to verify they checked everything. They never called (My dad even told me they never call you and you have to call them) I showed up at 130pm and they said everything was fine I just need to approve the new tires. I said ok and they told me by 6pm my car would be ready. I get there at 550pm and they haven't even started he told me another 30 min. Being that I got dropped off I waited. but it was really 90 minutes I waited. When they finally gave me my car it didn't take until the end of parking lot I could tell the bouncing was still a problem, making me believe they didn't check anything and just want to sell me tires. Well now I need to go somewhere else to get my car fixed. Never again will I goto a firestone. read more

Note: This review is specific for that location, overall I like Firestone. If I make appointment online through website, I'm expecting you to approve it or give me a call back if you can't make it, or at least ignore just ( even that would be better). But you approve it on a different date. Example: I requested appointment for Monday and you approved it for Thursday. After I get an email like "success, your appointment confirmed", and I drive 10 miles to your location only to realize that my appointment was confirmed for day that I not requested. read more

We have been to Firestone in Camarillo 3 times in Dec 2013. The first visit was for the 2006 Murano with 120K miles. We knew that the car needed new control arms because of a clunck and also needed struts due to the ride. We went to Firestone with the intent of only doing the struts mainly to hold to our budget. In the middle of swapping out the new struts, the guys noticed there was a warn bearing in one of the control arms. They took the time to explain the pros and cons and gave us the option, no hard sell. We already knew it was an issue but that it would also complete our suspension rebuild and make the car ride like new again. So with a little negotiation on price, we decided to move forward. Not a cheap day at Firestone, but they helped out on the price where they could and we saved an additional 10% by signing up for a Firestone account. The second visit was for rear brake pads and turning all 4 rotors. The Murano stops on a dime and even makes change. Got the car back and it rides beautifully once again. Happy Wife, Happy Life! Our third visit was for the F250 work truck. A little shimmy on the left hand front wheel between 50-55 mph. They sorted that out with a lifetime wheel balance, change the oil and filter, replaced a slow spinning starter. I asked them about an alignment, but they talked me out of it. As a local business owner, I think Fareed, Gabriel and the guys do an honest job compared to others in the automotive service industry. read more

I've been taking my cars to this shop for more than 20 years and have always been satisfied, with the quality of the service as well as the prices. read more

I am highly dissatisfied with the service they gave me because not only they put on my break pads correctly by placing them backwards which caused me to go to a different repair shop to get that fixed, but also did not tighten my oil screw correcty causing me to be stranded 51 miles away from home just because of not tightening that screw. Because of this, it caused all the oil to leak out from the bottom of the car. If we kept on going, we could have been in the middle of the freeway and stranded. read more

My 91 year old mother took her 1999 Honda Accord here for a light bulb replacement. They did that successfully. and ran a "courtesy check". They then tried to sell her a brake fluid flush for $80 after explaining how she also needed several other services which would have run her bill up into the hundreds of dollars if not more. Fortunately, she passed on all that. . However, when she got home, she found dark greasy handprints on the beige upholstered (driver's) door and on the hood. And, the next time she started and drove her car, there was a loud noise that sounded like someone racing the engine repeatedly. The noise went away while driving so she didn't worry about it. I just arrived to visit. The handprint is definitely bad and some of the same black grease is on the back of the driver's seat. When I started the car, the pulsating engine noise was immediate and alarming enough that i told her she shouldn't be driving the car. I had encouraged my Mom to think she could handle the light repair because it was just a bulb. If I hadn't been 400 miles away, I would have done it myself. I forgot about predatory repair shops who won't stop at "just a bulb" ... they want whatever MORE they can get; in this case, by creating more problems than she came in with. And yes, I know for sure these NEW problems did not exist before she trusted her car to your staff. LESSON LEARNED: If you need a simple repair, REFUSE any other FREE inspections the garage may offer (unless you know for sure the shop is trustworthy). And skip Firestone, there are too many other good and honest car repair folks out there. read more

Traci went above and beyond to help me. I was also nicely greeted by other service members. The facility is organized and very clean. Thanks again Traci. read more

Firestone saved the day! I had just left the AAA office after renewing my membership when I realized that my car wouldn't start. I assumed it was the battery; the AAA tech measured the battery and it tested good. He had a feeling that it might be an issue with the alternator and upon further testing, it was pretty clear that the alternator was in bad shape. He printed out the test results for me to show a mechanic and highly recommended that I head over today as he was worried that I wouldn't make it home. Since Firestone was not too far, I decided to stop by even though I had low expectations of them being able to help me out, considering that by this point it was already 5:30 pm... on a Friday... I was told that their next availability was Sunday which was going to be a huge problem for me. The manager came over and quickly assessed the situation and assured me that they would do everything they can to fix my car by closing time at 7:30. My kids and I decided to have dinner while we waited (Pizzeria Bianco Rosso makes excellent pizza!) and as promised, the car was done by closing time. Nelson, the manager, personally tested the car to make sure everything was good to go. I'm sure the techs were eager to head home after a long day but these guys took pity on me and my car which has well over 260,000 miles. They recommended that I contact AAA about the battery because it failed their test. Firestone did not charge me for any of the extra services they provided. The guys at Firestone understand that excellent customer service is the best way to build loyalty and confidence. I've been coming to Firestone for 8 years now and they have never failed me. I appreciate their professionalism and highly recommend them to anyone who needs auto care. Thank you Firestone!! read more

I continue to be surprised at the low rating of these places... today, I got in my car at 2pm and it wouldn't start... got it jumped and went directly to Autozone to see about getting the battery/alternator tested... they both failed. So I called Firestone locally and while I had not been to this specific one in the past, I have had some great experiences with them. Is there any chance you could get my car in today and fixed by the end of the work day? They came through for me!!! Now, I do understand that this partly a function of how full their calendar was prior to my call but I will say that the manager mentioned that for it to work out he would have to ask his tech to stay past his normal work hours, he obliged! After working on the car for a couple hours they ran into a snag but rest assured they had a plan... they would take care of a rental care for me so I could come pick up my car the next day!!! Awesome customer service!!! This is now, like, the 5th time I have been very impressed by this company and that at 3 different locations! It is obviously something that is trickling down from the top!!! Ask for Gabe in Camarillo, he will take care of you well! read more