Ricky is the best! He always goes above and beyond so much I followed him all the way up here from Santa Clarita just for his excellent superior service! Thanks Ricky! You give me that southern hospitality I was so use to in Texas. It's nice to find that here with you! Keep up the fantastic job! read more

This has been my go to location for tires over the last 10 years and I trust them with my vehicles. Their prices are reasonable and the staff are friendly. I was here a few weekends ago for new tires and had a good experience. Ricky was the sales associate who helped me and provided great customer service from start to finish. He ensured that I got the tires I wanted and was a good communicator as some issues came up with my appointment (not their fault or mine) just some issues with my wheel locks that we hadn't accounted for. I like this spot because they take appointments and are respectful of the customers time. Ricky was upfront with the wait time and didn't overcommit. Even when there was a setback due to my tire locks he still assured me my vehicle could be back to me by the time I needed it which I really appreciated. I got new tires and will be coming back soon to have some more work done. Cost upfront was clear and again, the prices are reasonable when I compared them to other local spots. Really grateful to have this Firestone auto care center in Camarillo and I would highly recommend them to my friends and family. read more

Poor interaction and lack of professionalism from the associate on phone when trying to schedule an oil change, etc. When I shared I would need to wait for vehicle, Carlos kept insisting I tell him when I wanted to come in. Never acknowledging, even after several attempts to clarify that when I schedule, he understood, I was waiting and he would consider when scheduling. At least 3 times he asked, "when do you want to come in". When I chose a time, he said it was unavailable vs giving Firestone options knowing my situation- a waste of time. He never clarified the vehicle I'd be bringing in (I have at least 2 on record). By that time, I didn't want to risk my actual auto service would reflect the same lack of professionalism. After call, I quickly sought another option and encountered a much more pleasant interaction when scheduling. It is disappointment to me that after 20yrs the business relationship with Firestone may be changing. read more

Initially, the service seemed professional and clean. However, upon picking up my vehicle, I immediately noticed a loud scraping noise. It turns out the technicians bent my splash guard out of the way to gain access instead of simply removing it (it takes 60 seconds) To make matters worse, they didn't even attempt to bend it back, forcing me to fix it myself. This was a lazy, unprofessional shortcut that caused unnecessary minor damage. I expected much better care for my vehicle. read more

Thanks to Ricky. First timer. Quick and easy. Guys went above and beyond their job. Haven't seen this kind of customer service in a while

Got a really expensive quote from my local Honda dealer and decided to have the same work done at Firestone instead. Sam and his crew were honest, helpful, and hard-working. They charged me a lot less for the same services, offered coupons and even showed me why I didn't need some of those overpriced dealer services. Super happy I went here instead. And, I got a nail in my tire on the way over and they took care of that too! read more

Dropped truck off at 12pm for alignment. I was told it will be ready by 3pm. I call at 5pm get told they're just pulling it in and to come at 630 for pickup I get called at 5:55 saying they won't do the wheel alignment because of a little crack in CV boot as they don't feel comfortable. If this location goes out of business it's because of the way it's operated. -my experience/opinion. Good luck. read more

I came here because I had a flat tire, and they helped me almost instantly. I needed a quick patch, and they took care of it right away. The staff was extremely nice, helpful, and honest throughout the whole process. You can tell they genuinely care about their customers, not just getting the job done. The service was fast, efficient, and very reasonably priced. I was in and out quicker than I expected, and they made a stressful situation feel easy. Overall, I'd definitely recommend coming here for any tire issues or quick repairs. Super friendly people, great customer service, and reliable work -- 10/10. read more

I've had nothing but wonderful service from this shop for the past several years. As a younger woman, with a little car experience, I've never felt like they were trying to over sell me and they tell me what my car actually needs vs what I can wait a bit longer on. I feel like well taken care of and I haven't ever had any trouble. One thing I will say is that they aren't super fast so I've found it easiest to just drop my car off in the morning and pick it up in the afternoon, rather than waiting read more

Its seems most places I go these days customer service feels like a last priority. However, today I took my car in to the Camarillo Firestone due to a leak in my tire, and Mark really went above and beyond to give me the best experience. His energy was high, he's very professional and made my situation feel like it was a priority rather than just another number. Amazing experience, very glad I found this location. read more

Sam the manager is not a customer service oriented person. He lets his staff talk to their customers any way they feel. Went to them to get a flat repair 40 minutes before they closed and the female that was working said they were too busy and it was too late to do it and I see two guys one was playing on his phone and the other was sweeping the garage bay. Called and talked to Sam and he got an attitude with me so I called another Firestone to ask if they have a cut off when they would do a flat repair and like good customer service providers they said no. This place is not a place where I would spend my hard earned money! read more

Took my car in for an oil change on Saturday, May 17th and I had to leave a review because the customer service I received was outstanding. I wish I took down the names of the two Gentlemen that helped me when I dropped off and picked up. They were extremely friendly and made for a pleasant experience. Some of the best customer service I've ever received. Oil and filter change was fair price. I'll definitely be bringing my car back to this location when needed. read more

They offer a free tire check. It only takes 15-45 minutes if they don't ignore you and you leave pissed off. This place has went downhill since "Gabe" left. I'm not even sure if I would trust them to do my brakes at this point. I used to spend 1000s of dollars a year at this place and use them for most of my vehicle repairs. read more

Ricky was so helpful, attentive and quick to help me change my tires today. Great service!!!!

I've been bringing my vehicles here for years as it's a convient location for my travels and they've done really good work. However this location has gone down hill a little bit the past couple of years it seems. I'm not sure if it's an issue with being short staffed or what but appointments are not what they used to be. Had a 9AM appointment to get my wheel alignment checked out and corrected under their lifetime wheel alignment deal. They advised that it wouldn't be ready until 2:30PM - 3:00PM. Luckily I got it back around 12PM. It seems like they might be overbooking their appointments. When I went in to get the car, I was just handed the keys, told to sign, and given the piece of paper with the good wheel alignment check. I wasn't given the original wheel alignment check, nor given an explination of what was found / how off was the alignment. Granted, I didn't ask when I went to get my vehicle but this was different than previous visits. read more

Called to ask about service on a classic vehicle. Guy was nice on the phone. Said he wouldn't know until I came and and he could look at it. When I went in he wouldn't talk to me. He sent his rude front desk girl. I requested to talk to him several times and she said just leave the truck and we will let you know. Sorry that is not how you treat potential customers. Will not give rude business workers my business. Guess the owner doesn't care how his employees treat people. Will make sure all the local classics groups avoid this place!! read more

Special ordered tires. Waited a week to get my tires. Left Brand New 23 Tacoma sport there from 10am-5pm. Car was just detailed the day before. They left grease everywhere over rims tires and truck. Kept original tires as they only have 600 miles on them. I watch the tech SLAM my tanaeu cover closed repeatedly trying to close it to fit them in the bed of truck.. Had they communicated I could have just tied them down with it clipped open. They damaged the tanaeu cover so now it does not close right as it is bent. 900 dollar part from dealer. They also broke a plastic center hub to one of my rims. After spending 1200 on a new set of A/T tires. Both me and my vehicle were treated incredibly disrespectfully. Firestone on King st in Northampton MA needs to learn what customer service means. I have filed a complaint with customer service and filed another formal complaint against that store! Have been going there for years!! I expect to be treated better from any business! read more

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I had an appointment today at 3 for a wheel alignment and when I showed up at 2:45 they told me that they could not take anymore cars in for the day. No prior phone call nor an apology. What terrible customer service. I'll be taking my business somewhere else. read more

Called yesterday and was told if I made an appointment an alignment would take 45 minutes to an hour, waiting wasn't a problem. I get there this morning and lady at the desk tells me at least 2 hours. Never been to Firestone before and with this I won't ever try them again. read more

I made a appointment for 10am to have four tires replaced and a standard 4-wheel alignment. It took five hours, and they didn't even get the alignment done. I am guessing when you're not there waiting, they take in walk-ins ahead of appointments, but I don't have proof. The so-called manager was in denial and was kind of belligerent and argumentative. Then they tried to bait and switch me on the tire price. I printed out the OUT THE DOOR PRICE from my online price quote. He tried to add sales tax to the out the door price I got. I wished I had checked the reviews which many are the same as mine. Anyone who will listen, never use this store if you can keep from it. read more

This location is awful. The customer service horrendous. If you didn't buy service from that store you are treated like a 2nd class customer. An appointment for a wheel alignment check at 9am will not be ready until 3pm and I was waiting on the car in the appointment. A man in front of me with no appointment for the same thing would be done at noon. Someone tell me whats going on. read more

Stay away if possible! I have lifetime free alignment that was purchased years ago so I return for service. I made an appointment five days in advance for my alignment. I arrived at my designated time and was asked what number I could be reached at. I said I would wait for my vehicle. I was then told it would be three hours - for an alignment? With an appointment? I was informed after I asked why and was told that all these other people had appointments. They all had appointments at 2:15? Yes it did take them three hours, two hours before they even got my car on the rack. Rude service and was handed the information on the alignment, no other paperwork so I cannot even reference any other information on my vehicle. I purchased my tires elsewhere so I am glad I did not spend a penny at this Firestone. I will try the one in Thousand Oaks next time I need my vehicle serviced. read more

Have come here for years and have always been happy. Last night I made an online appointment this afternoon at 4:00. Arrived a few minutes early but waited 10 minutes before anyone came to assist. Not a big deal, but then was told we'd have to come back tomorrow. I understand they take walk ins, and later in the afternoon it gets busy. But then they should not accept appointments for that time. Appointments should always have priority. read more

bought tires there a year ago and went back to have a tire that was low on air filled up. sales person was aggravated with my request and told me to wait outside and it would take 15 minutes. I waited while 3 guys were standing around shooting the bull and one was smoking his cig. I went back in and asked the other sales person if I should just leave and go somewhere else. he said they would be with me as soon as possible then some guy comes to me tells me to move my car over one stall so he could fill it. and did it with a frown on his face. I really put this guy out. bad service, bad attitude, poor management. I will never go back. these jerks need sensitivity training.. and basic customer service skills training. I was depressed driving away thinking I really upset them and that I was a burden. read more

I had an appointment at 10:30 on a Sunday to get a wheel lug fixed. 3 hours later they finally quoted me over $350 for the fix, and gave me a laundry list of other things wrong with my van. I only was looking for one fix only, and that was the wheel lug only. I left and went to my regular mechanic who fixed it in 20 minutes and for $51. All other items that were recommended by Firestone was NOT needed, per my honest mechanic I will never go back. read more

Got two tires and the guy that work on it Left my rims and car dirty with grease. They don't clean tires. There was grease all over rims and in car. They don't clean up after in the car. Disappointed cause I just bought the car and a 4 hr + wait for tires read more

Firestone Complete Auto Care - Grease probably other places But I have black interior - Tires Near Me - Camarillo, California

A couple weeks ago my daughter prepared to move from Camarillo to Virginia. She took her car to the dealer (Kia) initially and they provided the requested service (tire rot/oil change) but recommended new tires and a battery change. My daughter did not have more time to wait due to a medical condition so we decided we would take it back the next week. I called to confirm the service and the service guy said we *had* to do tires on Thursday or Friday, they don't do tires on Saturday. That was not going to work so we went to Firestone in Camarillo and worked with Jill. Jill has been working on cars for a while and she is only 19. She checked the car and recommended what she would do to get us to VA safely. New tires, new battery and an alignment. Because of my daughter's deafness, Jill texted everything to her also and treated her wonderfully. Now on the other side of the country, my daughter knows exactly what services she needs. I recommend Firestone Camarillo - go see Jill! read more

I have found my new auto shop going forward. Gabe and Mario really took care of my business. One of my truck went down, they got my truck in and out within two days with a ton of work needed due to another tire company doing a horrible job. I cannot say enough about how happy I am with this business which is only because of Gabe and Mario.. They balanced my tires, alignment, new brake pads, struck and springs. read more

Wish I can give Zero or negative star rating! Very arrogant personalities. Negative opinionated demeanor and non professional communication. Service agent Gabe and another fella who's always in Westlake HS merchandise need to attend customer service education classes immedi read more

Been trying to call the place for help about my car but they aren't helpful at all. Said I would be on file for the quote I've been trying to get but I'm not even in the system and I've been calling for about a week now, I wanted to avoid going in because last time I was in there they were very rude and blunt about another situation. read more

Made an appointment for 11 am to have brakes and power steering checked. Called at 2pm was told the vehicle hasn't been looked at but it is next. Went to the shop at 4:30 to find out the car hasn't even been touched. What's the point of an appointment?! read more

Went in on Saturday for battery replacement. Called the day before the appointment. Was told they were busy but would get it done in two hours. We waited around the area for 4 HOURS! Sure I missed the managers call but it's a battery replacement. Fix it ! That's what we are here for duh? After watching him walk around and get the battery, turns out there is a starter issue. But he made me feel Soooo uncomfortable saying you can leave, but your car may not start. Wtf. No customer service. I don't care if you work weekends, I don't care how busy you are if you can't do MY job I'll go elsewhere. Complete nonsense with this and now you've lost a customer. read more

Gabriel and Ivan!! Really fast and hardworking guys. As a woman, its hard to do any car-related stuff without getting judged but they were very respectful and friendly :) highly recommend this place! read more

Grey haired guy got all uppity with cause I did most of my business at the Ventura location. I informed him that I started working in Camarillo. I went in cause I had a nail in the center of my front tire. He informed me that he will check it after 2pm. It was before 9am when I brought the car in. I asked if I could bring it in after 2. He stated that I would have to bring it back tomorrow and mostly have to wait since he was fully booked. So I leave my vehicle and wait for a phone call. He calls after 4:30 pm and tells me I need a new tire. It's gonna cost 160. I tell him I have a lifetime of road coverage. He said not for this. So I said go ahead. They call me back close to closing to tell me it's done. They held my vehicle hostage for over 8 hours just to fix a nail that could've been easily patched. They did it all the time in Ventura. This place is sketchy and the front desk guy is a rude jerk. NEVER am I coming back to this place. read more

Incompetent Recommend I needed unnecessary work Equipment failure Unable to complete work, but keep my car for long period of time read more

This is the first review I have ever done. We showed up at about 3:00 Sunday afternoon with a failing tire. (The tread was coming off)This Firestone auto care says they are open until 6:00. We are from the LA area and we're in desperate need of at least one tire. Nelson Galvez the service manager said he was short staffed and could not help us. They were supposedly open for three more hours but could not help us even in an emergency situation. I wish I could give zero stars. read more

My battery died today and after calling around a few places Firestone on Arneil was the best price. I spoke to Paul and he got me in and out with no appointment in less than 45 min and for a lot less than the original quote!!!! He saved my Saturday plans and didn't break my budget! I will be back for other repairs and definitely recommend this store!!!! read more

Even if you are scheduled online, they don't honor it. I have scheduled for 10am, and I have had to wait for 2 hours. The reception is giving people attitudes for complaints about it too. read more

My husband needed 2 new front tires for his car. We were so excited to see that Firestone was open on a Sunday! He called ahead on of time on 6/9/19 to make sure they were in stock. Israel told him that the tires were in stock so my husband drove over and they said it would take an hour to complete, so he decided to wait there since it was a quick job. My husband walked over periodically to check to see where his car was in the process, and then after about an hour and a half, he went over to check and Israel stated that he was just about to call him because the tires actually aren't in stock. This is absolutely unacceptable to make someone wait over an hour and not let them know the tires weren't in stock, especially after he called ahead and it was confirmed they were in stock. He was quoted and hour and then to be the one that had to go check to see where his car was in the process and be told they weren't even in stock was so upsetting. He spent his morning into the afternoon waiting and nothing was even done to the car. The quote on the bottom says they want to ensure that each customer receives great customer experience and this was the complete opposite of that. What a disappoint and waste of time! read more

Oil change and tire rotation. Done fairly fast the wait was comfy in the waiting room movie on tv wasn't too good