Stopped here for lunch the other day when we had to do some shopping in the area. They are in the same parking lot with Sprouts near Thornydale and Orange Grove. The folks behind the counter greet you when you walk in the door -- nice touch! Mostly hot subs - I believe they have just a couple of cold sandwiches. I had the Turkey Bacon Ranch and my wife had the Thanksgiving special turkey combo. She was warned that they were out of the gravy due to high nationwide demand, but she went ahead and ordered it anyway. Our food was ready in about 10 minutes. I judge sub shops based on the quality of the bread, and Firehouse has truly excellent bread. Like my wife said: "smells like real bread". I like the big pickle spear that comes with. My sub was great - the ranch dressing had a nice flavor and the bacon really added. The Thanksgiving sub was OK, the flavor is dominated by the sage dressing. They are a little pricey, but the quality is good. We will return when we are in the neighborhood - I'd like to try some of their more Italian flavors. read more

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Over priced, too much salt, sloppy sandwiches in a cheap strip mall setting . Horrible taste cones free along with soggy sides.

They had BOGO deals. We ordered 2 sandwiches and had them delivered. It was $50! I have Uber one so supposedly saved money but cannot image how 2 sandwiches could cost more. The BOGO deal is that they are both buns with minimal meat and other items. A bunch of lettuce. Expensive lesson for my first and last time ever eating there read more

app order pickup they forgot the chips, eating utensils and napkins. Lots of Romain stems in my salad - not happy

I love their sandwiches here. They are very pricey though, but IMO, they provide some of the tastiest subs. That being said, today was bad. It was busy. I get it that the wait will be long. I was told 15-20min wait. I'm fine with that. But now it's been almost 30min as I'm writing this review. I wouldn't care that much if I haven't noticed that the employees have been doing more goofing around and laughing with each other, than actual work. If they worked as they should, I'm sure my sandwich would have been finished already. For the bad service, I'm giving it 2.5 stars. For the food taste I'm giving it a 4.7 read more

Very attentive to us, answered our questions as we were first timers. Clean and great service.

I'm still unsure if I like this place. I want to be impressed with a good sub, but overall-- I'm not. Last time they messed up my order. This time, they just didn't ask anything. They just lack pure service. No question of what sauce. No question on white or wheat. How about the size. Nope. Nada. Not even offers for free add ons (that I saw after I ordered on a cardboard menu. Not even a drink offer. I'm like... huh? So just letting you know: (1) check your sandwich before heading out the door to home & (2) Ask for extras -- they are on a cardboard sign on top of the counter-- & (3) don't forget thee drink! Oh... if you take it to go, ask for any wet sauces like Italian in a plastic cup to go so your bread doesn't get S-o-g-g-eeeeeee. read more

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They had free subs today for people whose name started with Ch. Of course I took advantage of the offer and got the turkey, bacon, ranch. I'm glad it was free because it was basically all bread. The amount of meat was so stingy I couldn't even taste it. The young cashier was extremely friendly and didn't check that my name really did start with Ch. I will not be back. read more

Respectfully (I'm lgbtq+) whatever gender person was up front on the register was so rude. Short hair, glasses, stank face... I'm sure you'll recognize. Like, are you good? Tried to make polite small talk and they just stared at me with a nasty look. Didn't say 1 word to me. Maybe they don't like, or are scared of people of color. Would give 0 stars if possible. read more

Food is good, and all the employees seem great. I, however, will not be returning after listening to the owner berate his employees the entire time we were there. It made the environment completely uncomfortable and was entirely inappropriate to do in front of customers. Not only should he have had his conversation in private, but he should never have spoken to them in that way in the first place. I would never want an employer to treat me that way, so I will not be giving him my business. read more

great service. sandwich is always fresh and made right. recommend this as a good quick dinner treat.

They played great music and the food and service were both amazing! The bread is to die for will definitely be coming back!

I would so much like to show you pictures of The delicious food that the family and I had but unfortunately we gobbled that food up so fast there wasn't any time. Although I am not a fan of the pricing the food is bomb diggity. I would recommend this place more than the other sandwich shops in the area. I got the Philly steak and cheese with some jalapeños for a little spice in my life. Sides were some salt and vinegar chips and a large drink. I really like the new fancy soda machine, it's one of those ones were you can mix flavors into the drink. If you want a lime cola or a cherry cola you can Jane it your way. Delicious. The staff were so nice and friendly they asked all The right questions to get the order exactly how we liked it. The whole fam chose wisely and we all left full fat and happy. read more

The food was amazing definitely would eat there again and the lady that helped me out, shyann was very helpful

Oh my god.best sandwich of my life! In all my years of living I have never had such a fantastic sandwich, I thought I was gonna descend into another universe! Like wow. Also this 4'11, black and purple hair girl, I think her name was shyane? Helped me and was very very sweet! Anyways.. Thank you for changing my life fire house subs‍ read more

10/10 would go again, Shyann gave the best service and very nice when asking questions about different subs

V gave great costumer service, was very polite and helpful. She's very attentive. Will come back!

Came in for a DoorDash, & the GM (I assume) was online helping out the crew! They were busy since it was lunch time (lunch rush) & the way they were getting orders out in a great time! In few restaurants/fast food places you hardly see the boss on line helping the crew out. They did a great job, communicated & great atmosphere! Keep it up! read more

Turkey bacon ranch... I can say without a doubt this was gawd damned amazing! I loved it! I recommend wheat bread. So tasty! I also got the large size. The only reason I gave this a 4 star is because my wife got a small veggie and for almost $6 it was really lacking. I'm stuffed and she is starving. Pro tip: Even if you are a light eater go medium and not small. Small price increase for much more food. read more

Firehouse Subs - Large turkey bacon ranch deliciousness - Sandwiches Near Me - Tucson, Arizona

Not an LGBTQ+ friendly establishment! Had someone have a really bad customer service experience and I as well as friends and family will no longer be eating firehouse subs. read more

What an amazing place! Hard working owner, friendly staff, and great food!! Please visit this locally owned franchise!

Wife and I to went the FIREHOUSE on River and Orange sure did not enjoy it ........my order was the Italian Sub I asked for Italian Bread from what I understood there is only Whole Wheat and White. Ok I had no choice sandwich was ready first bite disgusting did I complain no sorry I didn't the bread was so Soggy and Wet..........................why they don't have real good Italian Bread is beyond me.............................well who cares but the Fire House would increase sales if they had real Italian bread...............and give the customer Oil and Vinegar.....instead of Disgusting Italian Dressing. Sorry I just had to vent ............................. R.HEISER read more

To be honest, I don't know if this is a company wide policy, however I was with friends (a married couple) that were refused service because they are gay. Prejudiced bias and bigotry was the reason. When they asked to speak to a manager the girl said there wasn't one there at the time. We walked away in disbelief! Anyone I come into contact with will be steered away from this company. If I could give a zero rating, I would. read more

Hands down the best service of all of the Firehouse locations in Tucson. Service is always fast and friendly and the food tastes good. We make the drive from the far Eastside as this location really is that much better than the others. read more

Went in hoping for a nice meal with the family. Instead, food took an hour to come out from the time of ordering. I understand being busy or food taking time to be made but 1 hour for fast food is excessive. The young lady behind the counter was blatantly rude when I just asked about my order. I will not be spending my money at this location in the future, it is not worth the frustration. read more

Amazing sandwiches and service as always. We have never been disappointed with our choice to eat here. And we get to support a first responder business read more

Absolutely terrible service. DO NOT order the "salad" as it looks NOTHING like the image. Who made my salad, a 3rd grader? The photo has veggies, peppers, and other items included. I received nothing other than plain chopped lettuce. This is twice in two weeks, and previous salads we ordered looked way better. Awful. Dont even deserve one star. See photo of 3rd graders salad. When I called, I was told "Go right ahead" after I was denied a refund and told them I would write this review. read more

Firehouse Subs - What I got. Terrible. - Sandwiches Near Me - Tucson, Arizona

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Slow , honestly I ordered online and I showed up on the time it was picked up for ended up waiting 20 mins longer than it was supposed to be done. read more

Firehouse knows how to do sandwiches. I love that Firehouse really packs on the meats, cheeses, and other sandwich fillings. This is not a hate post about Subway- I love Subway. But at times I feel like they miss their mark on the actual quality of meats and cheeses. These sandwiches are moderately priced. It ends up being a lot of food. Got the large Turkey Bacon Ranch combo meal, and it was around $16. It was definitely enough for two people! read more

Before anyone starts hating on my review please know that I 100% absolutely love Love LOVE Firehouse subs!! HOWEVER I am E X T R E M E L Y disappointed I this store tonight!!! I paid for my 8 inch Sub On A Club and for extra bacon. This is all I ordered. After waiting over 25 minutes I was given a way less than par sandwich. NOTE: On the way into this store there was a couple who had never tried Firehouse and I was selling them on this place and now I look like a fool! I am extremely upset and disappointed that the guy before me who was dining in had to wait for a second sandwich to be made because his was screwed up. I get home and as you can see by my proof of purchase I paid for extra bacon and no onions and this clearly is not what I paid for! Some places are hit and miss but I truly dos not know that the place I love would become one of them! read more

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I have gone over here many times on the way home from work. They have meatball subs which my husband loves, CHerry limeade which I could drink a gallon of and it's a hot sub place with a firehouse theme. The staff have always been attentive and it's consistently a good meal. A bit on the pricey side for subs, twice what i'd pay for Eegee's. Yet it's got some really mouthwatering hot subs. read more

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(3.5 stars) Firehouse is my favorite chain sub shop in Tucson. The large sub is huge and meaty! They're very clean and the product is consistently tasty. I wish the meat were a little less like the thin, salty, grocery-store style slices. But for hot subs they beat Quiznos any day. Ooh, and you can order online. It's a great place for a quick stop-off at the start of a northbound trip. read more

Firehouse Subs - One large "club on a sub", split on 2 plates. - Sandwiches Near Me - Tucson, Arizona

One awesome sandwich; then look no further fresh tasty full of flavor Great for everyone for the kids young and old. I've come several times and always leave very happy full and satisfied. The bread is always fresh & so soft. The staff is extremely friendly & welcoming. Bring the little ones and get a kids meal with a little fireman's hat to take home!! One try & you'll be hooked!! read more

Firehouse Subs - Food!!! - Sandwiches Near Me - Tucson, Arizona

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Welcome to Firehouse!!!! Those are the words you will be greeted with when you walk in the door. I am a fan of Firehouse from when I lived in Florida. The sandwiches are now your ordinary sandwiches. They have some really great flavor combinations. For your first visit I would recommend the Club on a Sub or the NY Steamer. These are two of their best but won't got wrong with any item on the menu. I have had them all. Not all at once!! read more

Firehouse Subs - Sandwiches Near Me - Tucson, Arizona

I husband said his sandwich is good, but it was the worst. Meatball sandwich I ever tasted I should say, never had any test.

Great service. Great food. I don't typically review fast dine in places, but Firehouse Subs deserves it. Their food was out of sight, but the level of service they provide makes the difference. We had a large group order and it was prepared correctly, and made promptly in time for me to pick it up on time, but for the hot sandwiches to still be warm and not soggy. Their online ordering made it easy for the whole group to put their order in. I highly recommend them for a quick bite or a lunch carry out for the office. read more

The Captain Sorensen's sauce is amazing, love it on all their sandwiches. The smokehouse and steamer are my favorite and my son loves the ham or meatball on the kids menu. Always made fresh and not too long of a wait read more

I patronize Firehouse because they support first responders. I have terminal multiple myeloma as a result of my time in the fire service. Unfortunately, I've now have had TWO occasions where I ordered a "Plain Salad" via Grub Hub, but what I got was nothing like the description/photo on the Firehouse menu. None of the items described in menu were there - they literally sent me a bowl of lettuce. The first time I didn't complain because I assumed it was a one time mistake. This time, I was tired and had been at the hospital all day. I just wanted my Firehouse salad and sub. When I got the salad, I immediately called the store. The Firehouse employee was familiar with my order & said he actually made the salad himself. He said he saw "Plain Salad" and thought that's what it meant. When I referred him to the menu (you know, the menu where you work...) description of a Plain Salad, he acknowledged that it should have tomatoes, cheese, peppers, cucumbers, etc. He apologized & said he can't fix it because he can't contact the Grub Hub driver. That isn't true! While we were reviewing the order, I noted that the contact for the driver was right there. He didn't want to do that. When I requested a refund of the $6.99, he said talk to Grub Hub. I told him that is horrible customer service; it would take several days to get my money back. I suggested they re-make the salad & deliver it to me, even if he had to send an employee. All I got was a sorry, after being repeatedly told there is nothing he can do to fix it. I have enjoyed Firehouse in the past & I appreciate their mission to support first responders. However, clearly this store has a training issue if I have to educate their employee about the menu. The bowl of lettuce was bad, but the response is what made it horrible. read more

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Pastrami sub what????? I am all over this place! I can't stop raving about it to my friends and family! You can't afford not to eat here. The food is that good! Great friendly place the staff yells "welcome to firehouse subs" when you walk in. So don't be alarmed. (get it alarmed? like a firehouse alarm....) ANYWAYS! Go eat and enjoy the subs! read more

Firehouse Subs is a solidly great grinder option. Yup, I said grinder (East Coast girl and proud of it!) and I was impressed by my two visits. The space itself is clean and bright, and they offer one of those drink dispensers that have 20934820358 options of soda. They also have an iced tea station - both sweet and unsweet teas. I did a mixture - 70% unsweet and 30% sweetened for a perfect (for me) ratio. Both times I got the Engineer with chopped pickles added. I chose to get the wheat bread option, and it was delicious. Great chew, fluffy, and light all at the same time, and sturdy enough to hold up all of the meat and toppings that they pile onto the grinder. The toppings (tomatoes, lettuce, etc) are fresher and a higher standard than what Subway uses. The first time we ate in the restaurant itself, the second time we did take out to eat at home. The sandwiches definitely hold up better if you can eat them in the restaurant, mainly because when you take a hot sub to go it is bound to get a little soggy in the wrapper. I'm intrigued to try their online ordering system - if it works well I will definitely utilize it as the subs do take a little longer than the average grinder place to come out. read more