Food was great. We went on for a half off deal and had two of the best Club on Subs we have ever had from Firehouse. We have had hit or miss service and food here but we ordered on the app, food was ready before pickup time and was great quality. It literally looked like the picture on the menu but I ate it too fast to take a pic read more

Save your money and go elsewhere. Sandwiches are very over priced for what you get. Location isn't very clean and service is slow. read more

Firehouse Subs - Fast Food Near Me - Rock Hill, South Carolina

The service and food was awesome! For our group we custom ordered several large sandwich combo meals for dine-in: 2 Italian Subs, 3 Meatball Subs, 2 New York Steamer Subs, and 1 BBQ Brisket and Cheddar Sub. Each sandwich had a large amount of meat, cheese, personalized toppings, soft bread, and our sandwiches were heated perfectly. All of the staff was helpful. They were busy with a lot of customers and were polite and kept up with the pace. Other customers seemed to like the experience too. While we were there, there were several hungry men that came in to order sandwiches, several couples, a few individuals, and delivery drivers, and everyone seemed to be regulars, were friendly, and seemed happy with their food. We were happy with our food and experience. The facility, tables, and bathrooms were clean and felt inviting. The tables are large and there was room for people to enjoy eating together. The manager, Robyn Young, was friendly and outgoing. We felt well cared for and each sandwich was perfect. read more

they're so mean and they put the wrong things in the sandwich. They're condescending and they were rude.

Both Sandwiches were drenched with Mayo. Derive was fine, but definitely confused about mobile order vs Stub Hub. Mine was mobile. Polite, sandwiches were destroyed with excess Mayo!!! read more

I've tried this sub house YEARS ago, but don't think it made a big enough of an impression on me to revisit ever since... Well, decided to give them another try. I ordered them via phone for pick-up, and I have to say, the customer service was BAD. This female might as well screamed, "WHAT?!?" That was her tone of voice...all throughout the order too. I actually thought about just hanging up on her. Anyway, I ordered the Firehouse Steak and Cheese. Luckily, the sub was ready within 10-15 minutes. As for the sub itself? Well, presentation was again BAD. It didn't even look halfway delicious. There was the most minimal amount of meat and cheese...so minimal, I could barely see them when I opened up the bag! I actually expected the worst when I saw the sub. I will end on the positive note and say the sub tasted surprisingly good. It had a good punch of flavor...not as bland as some Steak and Cheese sandwiches. If only that CSR was even halfway friendly on the phone...and if they cared to make the sub look just a tad more enticing, and be more generous with the meats and cheese?? I would have loved to give them 3 to 4 stars, but Oh Well. For me, at least, customer service, as well as generosity and/or presentation of the foods (taste being the most important, of course!), make a difference when determining ratings over 2 stars. read more

Firehouse Subs - two sandwiches in a wrapper - Fast Food Near Me - Rock Hill, South Carolina

Obsessed with the meatball sub! Always clean and quick even on rush hour lunch times. Never really a wait, always great conversation and phenomenal customer service although I do miss my usual guy...but obviously management has a responsibility for hiring like minded employees who have a great sense of person. read more

Did not make the way it was ordered. When questioned I was told their online are did send over everything. So why order online? They don't take telephone orders! read more

I've eaten at Firehouse Subs for years. I understand prices have gone up, however, for them to lower quality also is really bad. I always get the Hook and Ladder sub. The last two times, there's not much meat on the sub. It's like having a lettuce salad between bread. I complained and people there said that's the way it's made. Sorry Firehouse, there's lots of sub shops around here. I won't go back there. read more

I order from the app here all the time. The meats are always thickly layered and even with all the ingredients throughout the sub. Also when asked for special instructions they are almost 100% done. Best meaty hot subs around worth the price read more

Firehouse Subs - Nashville hot brisket sub - Fast Food Near Me - Rock Hill, South Carolina

YUCK! Ordered veggie sub & found a piece of roast beef in my lettuce. Bread was dry. I love to support the Firefighters that started this company but you need to do better. read more

They should hold a class to help some employees learn how to identify what is mustard and what is Mayo. Then for extra credit tell the difference between white bread and wheat! Ya'll managed to mess up all three sandwiches in one go! Put the hot stuff on the wrong sandwich, Mayo instead of mustard on one and wheat on the third sandwich. I could understand if you were busy. Please get better....please!!!! read more

I went to Firehouse about 12:30 pm. First words from behind the counter were - (Screaming) Are you picking up? I said no - that I would like to place an order. Server said the wait was 25 minutes to just place the order. Her excuse was that they had just got an order for 18 sandwich's. I have been coming to Firehouse - all over country for years. Never been told that there would be a wait to place an order. Maybe you should have the staff ramped up during peak lunch time- just saying. The server that spoke with me should maybe take a job where she doesn't have deal with the public. Rude would be an understatement. It will be a long time before I ever walk into a Firehouse Subs. Marty Hendrix read more

I ordered firehouse subs through doordash and this chili is what I received after paying over $5 for it. This is simply pathetic! read more

Firehouse Subs - The fork doesnt even puncture an inch worth of chili - Fast Food Near Me - Rock Hill, South Carolina

There may have been a single ounce of meat on this 6 dollar sub. Will not be going there again. On a positive note, at least they didn't use styrofoam containers or plastic bags. They should reveal the quantity of meat they use on their sandwiches. The photos are a joke! read more

The best subs around! Love the Hook and Ladder and the Club On a Sub. Never had an issue with ordering and having my sandwich ready on time. Quick run in for lunch pickup. I go here often probably more than I should. read more

I ordered through DoorDash delivery which is awesome in itself and I was impressed. It took 15 minutes to get my Club Sub and I also got a small cup of chili which surprisingly was awesome! Great price, great quality. My first Firehouse sub experience was perfect! read more

Wish I could give zero stars. Worst firehouse sub in many cities I've been to and have eaten there. They are morons who can't even get a simple sandwich right like ham warm plain. read more

Gave this place another chance for the first time in years thinking surely they must have gotten better. My Smokehouse Brisket sandwich I ordered with no mayo was absolutely slathered in cold mayonnaise, there was more of it than literally anything else on the sandwich. The beef was lukewarm at best, tough, fatty, and flavorless. I'd complain about the fact there was so little of the actual meat, but it was so disgusting, it would've just been even worse. read more

This location is a joke! I got accused of taking cookies but when I asked to see the camera you refused!

Very disappointed. Placed an online order and they lost the receipt. They finally found the receipt on the floor and took 12 minutes to make the two sandwiches I had ordered. Also while I was there I noticed a pickup order in the online order pickup spot that had been ordered at 3:50 and requested a pick up time of 6:30pm, but it was already made and sitting out at 4:30pm. Hopefully it won't make someone sick... read more

It took about 20 minutes to get a sandwich. Upon arrival it had so little meat on it that i sent it back. Another 10 minutes or so and my replacement pastrami rueben arrived on a nice cold bun. Yuk. Had to ask the person behind the counter for napkins as none were available anywhere else, including the restroom. Not sure what the problem was but i will not be back. read more

First time visit to this location and last time. I ordered online for pickup. My GF has a strong aversion to tomatoes, so I ordered her sub with none. Picked up the subs then drove back home. Her sub had tomatoes, which had slimed the rest of her sandwich, as tomatoes are wont to do. Also her sandwich had no cheese, which was listed as an ingredient. If you can't make a sandwich as ordered, you shouldn't be in the sandwich business, especially when charging $7 a piece! read more

Sadly, I work and live near this location and forget it is there, tucked in next to Hickory Tavern and a work out place....My co worker and I ordered online, I walked in as they were finishing it up exactly on time, I tired the Sweet and Spice meatball sub, it is AMAZING!! The staff was awesome, the manager was engaged and working! (Who doesn't like to see a Boss setting the example?) Will go back on the Reg! read more

We use Firehouse Subs all the time for our catering needs. They are fantastic! Their presentation is great and the food is always fantastic! They've catered to all of our special requests. Thank you Firehouse! read more