My sister and I arrived, we had a gift card we planned to use. One front door was locked. NO register manned by an employee. Kiosk ordering only, and told the kiosk would not take gift card, but we could go get in car, go to drive thru and use gift card. WE WANTED TO SIT INSIDE AND EAT!!! We left, disgusted with experience, and guess gift card will go to waste. I contacted there site, made complaint, but never heard from them. read more

Steak 'n Shake has one of the best smash burgers you can buy for under six bucks. Service isn't the fastest but you can't rush quality. Believe it or not their food is definitely worth the wait. read more

The dining room is still kiosk orders only. Why? That is the charm of a steak 'n shake; the waiter/customer interaction. Food was just okay. Prices are high, like everywhere else. No one in the dining room. The cooks were cussing loudly and it clearly is not a family atmosphere like it once was. Really sad to see an iconic restaurant go to such poor standards. The restaurant was clean. But that was about the only real positive takeaway. Will not be coming back. I hope management steps in and intervenes soon or I don't see this place holding up much longer. You can only survive as long as you maintain standards. And this location is lacking almost all standards of your classic experience and expectations of a steak 'n shake. read more

Cyber service only. CC only. Might as well be in box . No personal touch, good bye SnS. read more

Overall cleanliness of the store is awful and the biggest change with taking away all of the front facing service from the dining room leaves you feeling unimportant as a customer. read more

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This place used to be ok Its gone down hill Really fast Its a shame Please people figure it out The general public wants good food and good service read more

Seriously the worst customer service by the lady who answered the phone and even worse by the manager of this establishment! 13 days ago when I placed the order online and it switched my pick up to this location (45 minuets away from me) and I didn't realize until I had checked out. Immediately when I saw the address was wrong I called, as the email said any problems call the store directly, which I did, and explained the situation and the woman was adamant there was nothing she could do. I asked to talk to the manager to which he did not get on the phone call but relayed to her saying he would cancel it, and I would get a refund and three to five days later. I called back asked to speak to the manager who had in fact answered the phone said I remembered you you'll have to wait the few business days I did what I could. Here we are 13 days later. I'm still waiting and nothing has been done and I don't think I'll ever get my refund so don't eat here, don't make a mistake by ordering online here, cause heaven forbid you have to go through this atrocity like me. read more

40 minutes for wrong food that was cold after 3 tries at the drive thru. Had to look really hard for the second small burger. They need smaller rolls because the hamburgers are not anywhere near in size. Also need smaller containers for fries and rings since they look half full. Be sure and double check your order before leaving parking lot or you'll pay for things you might not have gotten. They got a second star because we'd been driving for hours and they had food available after 11 pm that was close by. read more

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If I could give this negative stars I would. We quickly made a choice before going tree hunting that we would grab a quick burger, what a terrible choice. There was one waiter that was struggling to survive all on his own. I felt bad for him, he was in good spirits and trying hard but he was hung out to dry by management. The restaurant was dirty and unkept. You can see behind the employee area where the iced tea and side is. There was garbage on the ground, water or something gross all over the ground. It was grimy and looked like it hadn't been cleaned in a long while. Bathrooms were even worse, I don't want to even get into that. The food took forever to come out but half of our order was sitting in the window for pick up for about 10 minutes. As you can imagine that makes it cold. 3 tables got up and left while we were waiting. It's a real shame. Never again. read more

Steak ’n Shake - Kids menu - Fast Food Near Me - Rock Hill, South Carolina

We got there right when it opened. It had not been cleaned from the night before. The trash cans where full, empty toilet paper rolls on the floor, and mold growing in the toilets. 26 minutes after ordering on the computer, we still didn't have food. RUN FAR AWAY! read more

Steak ’n Shake - Mold in toilet - Fast Food Near Me - Rock Hill, South Carolina

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Not really sure why my dumdass keeps stopping at Steak n shake or why I'm writing a review obviously their restaurant don't check or could care less. Anyway.... We came here and as the reviewer stated from 11 days ago. People were walking out after not being served. We saw 4 people walk out after not being served. We had no where to be in a hurry and thought we would hang around after all we only wanted a milk shake. When you walk out there is a sign that says "satisfaction guaranteed" thats BS. read more

I give this place 1 star because I had to to write this review. Service sucked here today. I mean GOD AWFUL. The girl did not get our order right at all. Thought she gave us our food ..... TOTALLY had not. My burger was incorrect so I go inside. Staff took too long to even acknowledge that I was there. When finally he did come over he distinctly ask me how my burger was wrong and I told him and he still hands me a new burger Wrong as hell. No lettuce no tomato no bacon. Just a flat burger with cheese CLEARLY missed what I said to him. I can not. read more

2nd time in a month, went there and it's closed. Not sure what's happening. Good burgers and great value but it's frustrating to drive out of my way and they aren't open. read more

Super slow drive thru with only 5 cars ... very small and unhealthy menu ... what could take so long? Also their prices are crazy high for a greasy burgers and fries. I left after 20 minutes in drive thru. Awful. 10/27/21 evening. read more

The food is wonderful but the workers... not so much. I received my food and it was cold. There was maybe 3 cars in line and a lot staff. I asked to get it remade it took them 10 mins to remake it. There was a like of horse-playing inside the restaurant very unprofessional. I wouldn't recommend coming here... no Wonder they have 2 stars. read more

Steak ’n Shake - Fast Food Near Me - Rock Hill, South Carolina

It's Steak and Shake. You should know what you're getting here. It's been years since I've been to one, but what I love is it never changes. Layout, decor, uniforms and the same menu. They don't try to be something they're not. Sure. Some new toppings for burgers or milkshakes may be added, but It's still largely fries, burgers and shakes. And they've added some fancier burgers for those that don't like the thin patties they serve. One of my guilty pleasures is a Frisco melt. Something about thin burger patties with melted gooey cheese and thousand island sauce wedged between two buttery pieces of grilled sourdough bread takes me to a happy place. Yeah I got that. It's been my go to for years. I got Cajun seasoning added to my fries and that was good. Yes. The fries are skinny, but still tasty. And knowing I can't finish a whole shake I drank almost half of my husband's chocolate covered strawberry milkshake which I originally told him I would take two sips out of. It was just that good. Our service was great. We were seated instantly. Our server was friendly, checked on us a lot and very attentive. And at the beginning of our visit when I ordered my drink, she looked at me and told me I was beautiful. Having no makeup on and a long day, it was good to hear. It was a very casual relaxing meal. I've seen a lot of negative reviews for this location, but we enjoyed it and would come back. read more

Steak ’n Shake - Chocolate Covered Strawberry milkshake - Fast Food Near Me - Rock Hill, South Carolina

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8:30p on a Saturday and they're closed. Placed an online order and came to pickup to find the drive through blocked off, doors locked, and staff ignoring people and not answering the phone. At least prevent online orders from taking my money and put a sign on the door or something. I thought this place turned around. Clearly not. read more

Steak 'n Shake has a new owner and they have done a fabulous job changing the way you order and how fast you receive your food. Mark, the new owner, is doing a wonderful job! read more

Derek is the best steak and shake employee ever. Very friendly. Order was correct. Asked us to clarify our order and complemented our dogs. Promote this man immediacy or I'll hire him. read more

WHY the Heck did we come here after our last HORRIBLE experience!? Because, they are along the way and one of the few places opened this late. 1. We were in line for 28 minutes before we ever got to place order (my husband literally shut the car off and said "I'm going to sleep, wake me when the line starts moving"!!!!!! 2. The women on the intercom were so RUDE and UNPROFESSIONAL, laughing the entire time we were ordering our food (guessing now it will be WRONG!) 3. Total time in line, start to finish: 57 Minutes! NO Exaggeration! (4 Vehicles got ti pulled out read more

First Visit (Sunday) Waited 10mins by the entrance to be seated with no one else in front of me. Waited another 15 mins after being seated before asking the manger who my waitress was cause no one had greeted me nor asked for my drink order at that time. She manager seemed unbothered when I mentioned how long I had been waiting. One of the waitresses eventually arrived for my food and drink order. Then I processed wait another 30-40 mins for my food to arrive. When the food came out the fries were cold and my sandwich was lukewarm. Long story short I did not eat/pay for the food and took my business (money) to another dining facility. Food: 4/10 (waited 30+mins for cold fries) Service 1/10 (read the above) Cleanliness 4/10 Condiment bottles filthy Very disappointed with mWill not be returning to this location again read more

Steak ’n Shake - Fast Food Near Me - Rock Hill, South Carolina

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THERE WAS A HAIR IN MY FOOD... it is a requirement to wear a hair net on your head and also on your facial hair if you have any and this hair looked like facial hair. (honestly it looked like a pube) read more

It's been a long time since we'd gone to Steak and Shake and this is actually one of my faves (not this location but in general). We stopped by on the way to Charlotte and as we walked in - a sign prompting us to order thru the kiosks, which was fine with us. Then since we decided to eat-in we realized that there's no longer a waiter/service help ( at this location-Rockhill SC off-I77). We sat and waited for our food and was brought in to us. Food was served in disposables now. My fave- which was the chili-Mac did not have the cheese and onions that it normally comes in ( which I indicated on my kiosk's order and paid the .99c extra). I went back to the order counter and the cook/service person said it's on there - I said 'I don't see it- do you?' His response was 'I'll put some more'. Then the other order we had was the garlic cheeseburger with lettuce, onion, tomatoes and pickle- none came with it but the cheeseburger on a bun with powdered garlic on top! What happened Steak and Shake??? read more

The patty melt looks pretty ugly it actually tasted pretty good. Not the best but at least worth to pay something for it. The fries were good but the microwave bacon is super salty and cheese whiz didn't help with that. I got my food after about 8-10 mins but didn't receive my shake which was just vanilla until 20 mins. The staff was generally rude not to people but they talked like they didn't care. This older couple had a drink fall over and they took a few mins too clean the mess and didn't even apologize to them and get her a fresh drink for 5 mins. Over all the staff sad rude remarks to each other about the spill. Two people who ordered online had been waiting on their food before I got there and only one got food before I left after 35 mins of being there. Will never come back the atmosphere of the staff was terrible and the food not worth it. read more

Steak ’n Shake - Patty Melt 'n Fries - Fast Food Near Me - Rock Hill, South Carolina

The worst. I'm new to the area. Stopped by the drive through last weekend and waited 30 min for food with one other car in line. Thought to myself ok no big deal they are probably just having an odd day. Tried again today. Pulled up to intercom. Asked to please wait a minute. Waited about 8 minutes to order 3 milkshakes. Pull around right up to the window, paid and then waited another 10 minutes. Waved at employees inside who were joking around for the past 10 min and not preparing food. They ask what I need. I reply 3 milkshakes I've been sitting here for 10 min. One guy identifies himself as manager and says can't you see she is making your milkshakes what's the problem. Basically blames me for the fact they are screwing around and not preparing food. I reply no I can't see what's she is doing cause the window is closed. All I hear is you all carrying on in there and not taking care of customers. Miraculously 2 min later my milkshakes appear. So yeah won't be going back. And to the manager sorry I asked to be actually served to food I paid for. To Steak 'n Shake u til you remove the clowns from the clown car common sense says your probably going to be out of business soon. read more

We came around 1AM after going to Scarowinds and I know Steak 'n shake isn't known for their A+ service. However, our server was Julius and he was the BEST server I've ever had. He told us he was on his last table and was about to leave, but he still served our large table of 10. We also watched as he dealt with an extremely (annoying) customer and he handled it like a champ. Julius was polite, attentive, and had such quick service despite having a fellow server storm out on him so he had to pull extra weight. That was some chick-fil-a type of service at a Steak 'n Shake! read more

I ordered a bacon burger and got a burger with no bacon ... the burger was cold as well and there was literally just one other car in line .

Akhil Oliver done a great job last night. He had workers walk out on him but he kept the ship afloat and made sure everyone got their order.

Only one other booth had people finishing their meal when we arrived at 7:37 p.m. this evening (Wednesday) but it still took a few minutes before my lovely wife and I were acknowledged and seated. Within 5 minutes we were the only two customers in the restaurant. After 20 minutes (and still the only two customers in the restaurant), a drive through customer (at least we think she was a drive through customer) came storming into the restaurant and walked straight to the cash register/counter hollering and cussing at an employee in the kitchen area, calling them out and threatening to do violence to them. Then she stormed back out of the restaurant. My wife and I simultaneously looked at one another, got up and walked out (of course we hadn't placed our order yet so it was the obvious choice). Later my wife told me "You couldn't have forced me to stay there." Two employees (both women) had been deeply involved in conversation behind the counter near the cash register for the entire 20 minutes that we were waiting to place our order. As we were walking out, one of them (the "red head") asked us "You leavin'?" When I answered "Yes", she said "I don't blame you!" The reason we drove 20 extra minutes to come to this location is because less than 3 months ago there was a shooting inside the Steak 'n Shake closer to our home where a wonderful man and longtime Steak'n Shake employee was murdered. We've never felt very comfortable at that other location (South Blvd, Charlotte N.C.), and now we're having to scratch this Cherry Road, Rock Hill S.C. location off our list too. If I had seen the other reviews here on Yelp beforehand, we'd never have come here in the first place. I'll bet the Illinois founders of Steak 'n Shake would have been HORRIFIED had they lived to see what has become of some of their restaurants. read more

My stuff was cold burger milk shake taste soul they just set my stuff out I didn't even eat

Very good food (Burgers/Fries/Shakes) but a front staff member needs to use deodorant!!!!! The front smelled bad, really bad of Body Odor. That's beyond disgusting dude!!!!!! Manager - have a heart to heart with the guy. Was about 9:30 AM Thursday 13 June. It was bad, really bad. To add: the meal came out fresh and quickly. Cooked great. Let's get the smell worked out though, as it can't exist in a restaurant or even a workplace! read more

No Shakes, no iced tea. You can't be Steak n Shake and not have shakes. Not allowed. Maybe the n stands for "no" but the "o" isn't working either. Plus they are really slow. Like 10 minutes per car and the food's still not ready so you have to park. And wait. And wait. 23 minutes for two burgers and some fries. Figure it out! Staff is nice and apologetic, but ... read more

Did the curbside order option, arrived early and pressed the "I'm here" option, waited another 10 minutes and called the store TWICE to get no answer. Had to go thru the SLOW drive thru to get the food which kind of defeats the whole "no wait curbside pickup". Very poor service and didn't even apologize or remake the cold food which was in the curbside order bag meant for my curbside order!! Spend your money elsewhere. read more

Took a whole out before getting our food. If I wanted to wait that long, I would've taken a 6th month journey on the Mayflower in order to get some fresh cattle. Food is not worth the wait read more

I ordered a milk shake which is more than an hour late for delivery. I called the restaurant who said, "the driver has it." Then they hung up on me. I am in a rehab unit recovering from surgery. I cannot leave. Now Steak and Shake is closed. They deserve -10 stars! read more

If it was possible to give less than 1 star I would do it. This location consistently provides poor customer service and even worse food service. I ordered two shakes, one birthday cake flavored and the other snickers flavored and they put both snickers and birthday cake in both shakes. This is a huge issue because the birthday cake shake was for my girlfriend who is deathly allergic to peanut butter. Thankfully I noticed this and made sure she didn't eat it. That alone is completely unacceptable and very dangerous, but that's just the beginning. My next visit to this location the lady taking my order punched my order in incorrectly after multiple times of telling her what my order was at the intercom. (A burger with everything on it) I pulled around to get my order and she asks me if I wanted everything on my burger and I said yes. After rolling her eyes she hands me a bag with a burger in it, then yells something to someone in the back. She grabs a cup puts all the toppings for a burger in a cup and then hands me the cup without saying anything. I asked what the cup was and she explained how they didn't make the burger right. She then blames me for not telling her it was supposed to have everything on it. I asked if she could just make the burger correctly to which she replied, "No, you have to make this your own.." I was shocked.... So I asked, are you serious? And she gave me an ugly look and said yes. So I left. Oh and the cherry on top: she didn't put any straws or utensils in the bag ‍ Save yourself some time and heart ache and don't go here. read more

Pros: Open 24/7, not expensive, casual setting, okay place just to hang out if you don't have much to do elsewhere, milkshakes are pretty good, waiters are always nice and give good service! Cons: The food can take a long time, even simple orders on slow days. The fries are so thin and flavorless, and the burgers are tough. The food is just not impressive and there are many other places I'd pick over Steak N Shake. If you don't have any place to go late at night but still want to go out, it's not a bad place to be. Just don't go expecting to be wowed by food or quality. read more

I LOVE Steak 'n Shake. Great place, this is one of the better ones I have been to. Wish they had more of these around. Prices can't be beat

This place is open 24/7. All shakes and drinks are 1/2 off for happy hours on weekdays from 2-4pm AND 2-4am. Prices are average and they offer a huge variety of different flavored milk shakes for about 3.50ish each. From snickers flavored to banana strawberry, to milkshakes split in two different flavors. I got the mint cookies n cream and it was great! Lots of flavor and cookie chunks and topped with whipped cream, Oreo like cookies & a cherry. My bf got the chocolate fudge brownie milk shake. topped with brownie chunks. whipped cream & a cherry. It was also delicious, but thicker than my milk shake & not as chocolatey as I'd like & expect. Extremely friendly and polite service too and he happened to be from NJ too - born and raised in a town next to my town. We bonded and chatted for a bit - it was really nice. read more

Steak ’n Shake - Fast Food Near Me - Rock Hill, South Carolina

Customer service is terrible. Waited 30 minutes with 2 cars in front and didn't even get the right order.