I love firehouse subs but I'm not a fan of this location. Customer service and being on time on orders could be better. I always come on time and have to wait an additional 10-15 mins until order is actually ready. I eat firehouse subs 2-3 times a week and they always offer promos for free drinks if you take the survey on the Reciept. The system was not working and instead of honoring the drink seeing that I'm a normal customer, the manager goes back and forth with me about it instead and ends up not giving me anything. . Very unprofessional. I prefer the Plymouth location 1000% more. 100% great customer service and faster. read more

Our family's go to for subs in the area! We each have our own favorite. We use the app, so it's easy to customize our order, earn rewards, and check for offers. Ordering ahead is super easy, so we can track it and pick up once it's ready. As a bonus, it's right next door to a Dairy Queen if we're in the mood for dessert afterwards. The ambiance of the restaurant is neat , plus it's clean and quiet. We love that a portion of the proceeds go to help support local firefighters with lifesaving equipment! read more

Firehouse Subs - Part of a smoked turkey and provolone on white sub. - Sandwiches Near Me - Novi, Michigan

This was my first visit to Firehouse Subs, and unfortunately, it was a disappointing experience. I ordered carryout and specifically requested no pickle-the receipt even clearly stated "**NO PICKLE**". However, when I got home, I discovered a large, very wet pickle spear placed directly on top of my sub. As a result, the top bun was completely soaked in pickle juice, making the sandwich inedible. Based on this experience, I don't plan to visit Firehouse Subs again. read more

I don't even know where to start with this place. It's the worst location I've ever been to. I called to place a pickup order and when I got here, the sign on the door instructed patrons to go through the drive through bc they were short staffed. I waited in the drive thru line for over 20 minutes just to pick up my food and they then proceeded to tell me I could go inside to pick it up. No where on the sign was there any indicators for pick up instructions. After I got my food, I opened the bag and they didn't give me utensils or napkins so I had to walk in and ask for them. When I told them they forgot to put anything in my bag one of the ladies proceeded to give me an attitude about it. The cherry on top was when I opened the Loaded Baked Potato Soup I ordered and there's not a single potato in my soup. It's straight up broth...AND my sandwich wasn't even toasted Do not waste your money here. I've been to firehouse many times before and this location is nowhere near the representation of how good this chain actually is. read more

Firehouse Subs - a bowl of soup with a spoon in it - Sandwiches Near Me - Novi, Michigan

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Sloppy sub, potato soup was disgusting, watery and no real potatoes, wish I didn't tip

Firehouse was on Fox, Saturday morning. Meatball sub looked really good, so decided to try it. Walked in Novi location, only ones there at 11:30 am. Ignored, not greeted for 3-4 minutes. Ordered 2, meatball subs, Med size. First, meatballs were adequate. Cheese and marinara sauce were pathetically minimal. Bun was burnt. Flavor was non existent. We tried once and won't be going back. read more

My four coworkers and I have been ordering from this Firehouse Subs location about once a month for the last six months, and each visit leaves me wanting to come back soon! Our favs include the engineer sub, hook and ladder salad, veggie sub, and the new BBQ Cuban sub. While they're known for their awesome subs, they also have THE best fresh-made salads around - Anytime I want a salad I go here. Having ordered over 20 subs and about 10 salads this year, every order has been 100% accurate. No easy feat when one of our team members is a vegan and his sub is always perfect. Shout out to the great Firehouse Subs team and delicious food! Keep up the great work and we'll keep coming back! read more

Firehouse Subs - Large BBQ Cuban sub is delicious! The best part is the sweet BBQ sauce and spicy pickle chips. - Sandwiches Near Me - Novi, Michigan

Excellence service and delicious food. The team at this location is always friendly and provide service with a smile. They are fantastic

My husband and I have been going there since they opened and have tried many of the subs and each one has been full of meat and prepared just as we have ordered them. They are a great sub. The staff has always been friendly and the service right on. read more

This firehouse has gone down the tubes because of incompetent managers. I'd give it 1 star, but the employees deserve better. Managers are unwilling to increase pay to $18.5 and as a result no one works there anymore. Today they were closed early because they couldn't hire enough people to run their basic schedule. Pay your employees more and you'll have a business. 2/5 stars!! read more

Just ordered 3 subs online and all of them were prepared wrong. I asked for my sub to be without Mayo and Mustard and have a peppers and grilled onions added. They left off the mustard as requested but slathered on Mayo. They put on the onions but left off the green peppers. If you can read half of the order and make that right how hard is to read an entire order? They also request that you where masks when picking up your order which I have no problem with, but then the employees aren't wearing masks. Lots of room for improvement. read more

Firehouse Subs - Sandwiches Near Me - Novi, Michigan

One star this is my second time here to eat in side and they put my food into a to go bag. And the 2 people before me got their food for here and got the food in a basket. Why do they even ask if they are going to put your food into a go bag it make me feel like they don't won't me to eat inside at all. Bit other people can. If you are going to ask of the food is for here put the food in the basket they use for the food. Don't put the food in a bag of it to stay and eat in side. I come here cause I like the subs but the people that work here don't seem like they like there job they seem like they are here cause they have to be. read more

Firehouse Subs has a nice selection of subs to choose from. And to make the food even more interesting, they have a large assortment of sauces to try. They range from mild to very spicy. There are dipping cups to bring your choices to your table or add them in your carry out. It's a fun place to bring kids because they love to dress up as a fireman for a picture opportunity. And for those who don't want a sub sandwich, they offer soups and salads. And who doesn't like having the fun of creating different drinks with the Freestyle Coke machine? This location has friendly and cheerful workers. read more

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Recently picked up a few subs from Firehouse, the "Prime Rib Steak Sub" & the "New York Steamer" I had the later, a decent mix of corned beef brisket and pastrami, melted provolone, deli mustard, mayo, and Italian dressing. It was great. Sadly, the steak sub didn't live up to its name. My wife found it chewy & not as flavorful as the "steamer." Maybe it was the extra bacon I added to the Steamer, don't know. Would definitely go back for another "Steamer" & my wife's favorite, "The Hook & Ladder" read more

The subs were absolutely delicious I couldn't have done any better the meat was fresh all the vegetables were fresh they did a great job they are my sub place now thank you guys read more

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I actually was shocked at how good the subs are here. They are good and you get a ton of meat on your sub for the higher than Subway price. This is a newer restaurant so it's still very clean inside. The only issue here is there is no wall separating the customers and the employees, so you could hear them talking about us. I told them I didn't want the pickle that came with the sub, and the worker asked me why, i simple said I don't like pickles or the juice that runs off and soaks into the bread. Next thing I know I could hear them making fun of me. Now I don't care that they did that, if there was a wall, I wouldn't have heard that have it would have been better. read more

This place is terrible. I went through the Drive Thru and they told me to wait. I sat there for about 6-7 minutes and no one got back to me. No worries, I've been to Firehouse before and it's always a mess but the food is good so I don't mind. At any rate, I decided I'll just go in. Once I got in, they had a sign that said have to order thru drive through or online. I figured since I waited 10 min at this point just to take my order, the guy would make an exception, since at that time I was also the only guy in the drive thru anyway.... At that point I said you know what, no big deal I'll go somewhere else. Wasn't mad or upset, just didn't want to wait any longer. Welp, the guy in charge didn't like that and started to get an attitude for no reason as I was leaving already. He went on and on and then said to get out (I was already trying to leave when it all started). I asked him who the proprietor/owner was and he said it was him. I couldn't believe it. I understand everywhere is under staffed and a lot of demand, but man, he could of just said sorry we're backed up and let me leave. He was just having a bad day but unfortunately took it out on his customers. Needless to say I won't be going back, which is too bad as firehouse usually makes good sandwiches read more

I just pulled away from the drive thru line Without ordering. The service in the evening is just awful. A teenager acknowledges me at the drive thru then asks me to wait, which I get if they had other customers in the drive thru or inside. But they didn't. They never came back to take my order so I went to Jimmy Johns instead! Daytime I have no issues. I suggest the owner find proper supervision of their evening crew because they are missing out on revenues (sales). read more

[2.50 Stars] Firehouse Subs recently opened a store within two miles of my New Jersey home. I've yet to visit that location, but a catered business lunch in the Novi area provided my introduction to the Firehouse Subs chain. Delivered for our lunch were several cardboard display boxes, each containing neatly labeled rows of 3" mini-subs. Although the sandwich I selected was from the "ham" row, neither appearance nor flavor convinced me that this wasn't actually turkey. Unappealingly flattened, presumably to fit in their display, the lettuce was quite wilted and the tomato partially liquefied. The mildly-spicy sauce used didn't compliment the flavor of the sandwich. Despite these setbacks, the sandwich tasted "alright." In the interest of fairness, however, these demerits are as likely to the the fault of Firehouse Subs packaging for catered service. It is clear that my first exposure to Firehouse Subs wasn't all that it could have been, but also that this location sorely needs basic quality assurance measures. I've long been impressed by the Firehouse Subs corporate commitment to the brave first responders of America's communities, and therefore, have difficulty believing that my experience represents their best efforts. Whether called subs, hoagies or grinders, this is a crowded commercial playing field whose all-stars are more often quality local delis. Where local options of a known quality weren't available, Subway was-- for decades-- my go-to. Recent documented concerns regarding their cleanliness and freshness have steered me to also consider other options. I've had good subs from Jersey Mike's, but the jury is still out regarding Firehouse Subs. read more

Walked in and was told there would be a 30 minute wait. There was no one in line and there were at least 8 workers. Nope

Food is good, when you can actually get it. Hours at this location are shortened, which would be fine - IF they updated it, it's not even updated in the door. Got turned away with the staff stating they were closing early. Add to the above, a second trip out was closed dining room and only drive-thru... Sadly, for a new Firehouse location. read more

I'm not a big sandwich person. However, my husband loves this place so I suffer in silence. Today though, I may have been converted. Because I'm on keto, I have to order my subs without a bun, in a bowl. Although Firehouse Subs does accommodate its not really easy to explain to them what I want, nor for them to ring it up. So this time I decided to order a salad. Omg, the firehouse salad with turkey was awesome! It had cheese, bell pepper, and tomatoes topped with a hearty amount of turkey slices. It was so fresh delicious, I can't wait to go back. Next time, I'll probably ask them to add bacon to my salad though and take it right over the top. read more

.....Omg my only complaint was that Ron made my sandwich too damn good... Im sure he was wondering why I was staring. Im Definitely a fan..... Everybody was attentive and helpful read more

Firehouse Subs - That menu..good gawd! - Sandwiches Near Me - Novi, Michigan

This Firehouse is starting off with great sandwiches. But nothing can compare to the Service of a young lady who cares about getting your food out in a timely fashion. Jayden is simply a great manager there and she cares about the products Firehouse Subs puts out. Great Customer service even in the face of short staffing sometimes, this team won't let you down. And Super, Great, Fantastic Kudos to Jayden. read more

I picked up two subs, my Italian adding bacon and taking off tomatoes. I got tomatoes and bacon was placed on my veggie sub.

We eat at this firehouse subs pretty often and the food is always great! Clean establishment with friendly staff. A medium is enough for two meals in my opinion. It's nice they have a small sub option which is about 3-4 inches and just enough for one meal. It does take quite a few minutes to go through the drive thru but it's not their fault, the sandwiches take a few minutes to prepare. Would reccomend read more

This has to be the worst firehouse sub ever . Not once over this past year have they ever gotten my order right . I come 1-2 times a week and will wait 10-15 min for my sub when no one is even in there . I once tried to order online because I know it takes them forever . I got here and still had to wait for my sub . I have a short break so time is crucial for me . read more

I work down the street from this location. I have come here many many times. My order has been wrong one too many times. This location is absolute garbage. I've lost count how many times they've forgotten something on my sub. This time they forgot the banana peppers and jalapeños and the sandwich was poorly made. The cool punk dude behind the counter was zero help. Never offered to make me a new sandwich or a refund or anything. Nothing. It was awful. I will never be back. read more

7/20/19 Update Owner John contacted us and wanted to make it right. He gave us 2 free salads. My issues are why couldn't the service be good every time? We never ate the salads my husband thought they spit on them after we complained. 7-19-19 Pretty bad, We ordered a Italian salad and a Hook and Ladder salad. It was a carry out and we didn't notice until it was too late but half the ingredients were missing. No tomatoes, cucumber, mozzarella cheese or peppers were on the salad. 16.94 for 1/2 ass salads. Can't recommend and won't be back read more

Horrible experience. I ordered two veggie subs through the drive thru. Order was mocked slightly but that's fine. There's a medical reason I ordered that way that I'm sure Todd couldn't be bothered with. When I paid I didn't notice at first they charged me for one sub. When they brought one I asked for the other and handed my card over. They said Todd told them they couldn't because the inside was too busy. What? They said I could pull into a parking spot and they could try to make it. This was after a 10 minute wait. To top it off they added mayo which I asked to be left off and didn't give any peppers on the side like I asked. I left with my one sub because the incompetence was apparent. I will never return. From the sound of the other reviews this is not an isolated occurence. Go somewhere else for a sub. read more

So what happened at Firehouse Subs in novi,mi? They used to have the best subs. We have had at least 10 subs from there in the last year. This particular experience resulted in a soggy mess. I'm convinced that the sub I ordered had been sitting under a heat light for some time. The bottom of the sub bun was saturated with whatever dressings they use. The paper thin tomatoes were green in the middle. I ended up throwing it in the trash. I will give them a break for a while and go somewhere else. read more

Oh YUM! We were starving so we decided to stop by. I had never had a Firehouse Sub. We were greeted as we walked in, nice touch. I decided on a small turkey, bacon ranch sub. It was nice that the girl behind the counter let me know that a small was about 3 inches. No worries, that's all I needed. My husband got the same but a medium (6 inches). We both upped to the combo. Nice selection of chips. Got our drinks, and sat down. It didn't take too long for our sandwiches to be brought to our table. They looked delicious, and they tasted as good as they looked! They have an awesome selection of hot sauces available. Noticed they also have a drive thru. We will definately be back. read more

Terrible service. Completely understaffed and rude. It's unfortunate because I love firehouse but this particular location, the staff was terrible. Will not be returning read more

So Firehouse subs is a new place to the area. This area is full of businesses and a huge hospital so they should be prepared for an influx of people during the lunch hour. Of course this is not the case 3 people, 1 manager and 2 overwhelmed employees. The main focus is the drive thru the customers that got out of their cars to come in to experience firehouse subs were neglected. The 3 employees that worked there were stressed and overwhelmed not their fault but it is the fault of whoever is running this business. My sub order of course was wrong due to the understaffed restaurant. @Firehouse subs if you do read these keep in mind that Jimmy Johns is right down the road and their staff is 3x as much as yours and the line and wait is about 1 minute not 15 minutes. Disappointed customer that will not be returning. J read more

Great subs but are they serious with the size of the small sub? Five dollars for a three inch sub left me very disappointed! And confused. Ridiculous that they would even offer that as a size. read more

I'm really disappointed again! Second online order this that has been messed up! I always check my food and I specifically said no onion on a sub and it had onion, the girl at the window told me the ticket didn't say no onion... so I rip off the ticket trim bag and point to no onion. So I don't know what ticket you got, but mine says no onion! I sat for five minutes as they re made my sub... whatever happened to Jason and the original people who opened this store? read more

My whole family enjoys the food here. Especially nice on Sunday's when children eat free with purchase of adult meal. We also love the many options (grape, lime etc.) at the soda machine. read more

AMAZING!! I love eating here and every time I've had an issue I've been communicative about it and it gets resolved every single time. I will go to my grave with a firehouse sub in my hand! Keep up the good work!!! Also, Firehouse subs does a lot for charity work!! There's nothing I support more than that! read more

Staff seems completely overwhelmed and focused on the drive-thru at the expense of those in the restaurant. Subs are good, but can't wait 10-15 minutes waiting for a sub after ordering while on a lunch break. read more

I must say this was not a good experience probably one of the worst I have experienced in a long time. Where to start they got my daughter's order wrong twice, work at a very slow pace, had unsweetened ice tea in the sweet tea, ran out of ice in the beverage machine. An apology was made by an employee but seemed like it was just part of their daily routine here. In the 45 minutes including myself there was three other customers who's orders they either forgot to make or made incorrectly. I love Firehouse Subs but this one is definitely not up to the standards of any that I have been to. I will not be returning to this location and will advise others of the same. read more