I like it. I've been ordering sandwiches many times now. I've bought their pastrami and turkey. If you get their app, you can specify details how you want it. I also like having their chili bowl. It's so good and comforting. The workers are so nice. When you walk in they greet you. I like that my I'm able to order on the app and then pick it up. I work in Temple so by the time I get to Killeen, my sandwiches are ready to be picked up. It is so convenient. It's so delicious! read more

Tried Firehouse for the first time and it did not disappoint. Ordered online and everything was ready exactly as requested. Customer service was friendly and organized, the bread was fresh, and the sandwiches were made right. Definitely a solid experience. read more

Firehouse Subs - The Italian - Fast Food Near Me - Killeen, Texas

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This location should have stayed shut down. Gross floors. Broken tables. Staff yelling at each other. Both orders made incorrectly. Will not be back to this location. read more

Sandwich was good. Had an engineer. People were nice, one in training during lunch rush hour. All tables are full and no one has their food. It took us 23 minutes to receive our Sandwichs . Just not good business practice. read more

Facilities were clean throughout. Greet as soon as I walked in. Service was quick and to the point. Definitely would go back, if needed. No issues whatsoever. read more

Rude service from the start. Yelled at me to use the other door. Same Rude clerk took our order. Restaurant had NO ICE and a low selection of chips. Smelled of burning food, cash only. Slow service. We won't be back. read more

I use to eat firehouse often when I was in Georgia some 10 plus years ago. I haven't really been back since then until last week. I won't waste the time of those reading this review but I'm only giving it two stars because I saw a roach crawling by the register. I would have taken a picture of it but I did not have my phone. Although I did eat the sandwich it definitely made me apprehensive read more

The facility is run down quite a bit. Tables are falling apart, everything looks dirt and not well kept. Staff were friendly but really seemed unhappy, agitated and irritated with customers pulling in. Our cashier was a little rude, refused to look at us while we tried to place an order. Very filthy inside, table bottoms and tops pealing off, floors a bit grimy and that doesn't include was the kitchen/cook area looked like. Would not recommend personally due to health concerns and we are obviously in a pandemic. I do believe health services should do a surprise walk through. It's concerning. I definitely would not eat here again and don't recommend this specific location. read more

The store managers nice he has no problem correcting and order with ease. I eat here at least 3 times a month hey it's good... Don't Judge Me read more

I would recommend the owner or manager getting involved now, before this location loses more business and potentially goes out of business. I understand the problem with getting good help, but the individuals working, seem to have no training and are just overwhelmed, don't know how to stream line , organize things and don't know your subs/recipes. I have waited at least 30 to 40 minutes the last two times I have gone in now. These are my favorite fast-food subs, so I am willing to give it another shot at this location, but you need to get involved and fix your problems now before it's too late. It could be a profitable franchise at this location if you get things fixed. read more

Good food quality,great customer service & it's always clean ! can't wait to get a taste of my favorite again I think i'm obsessed now read more

First timer. I was too disgusted to even order anything off the menu because the guy that was taking the order with rubber gloves in his hand was eating. As he was speaking, he was chewing disgusting. Not to mention there were flies flying everywhere over the meats. read more

I didn't get anything because they would not honor the deal advertised on TV or their website. They said it was only valid online even though their website said nothing about it. I might have used their website except it doesn't accept PayPal, Google pay, applepay, or anything except a credit card. I don't recommend places that don't honor the deals they offer even if their food smells good. read more

Sandwiches are still good but the service has gone downhill...the employees are unfriendly, dining area is usually clean and I've never seen anyone eating there. read more

This was my second time patronizing this store, and everything was fine the food the first time. This time I ordered online and added extra cheese for $1.50. The sandwich came with provolone, but I ordered cheddar as an extra. Drove 15 minutes in the snow and ice (3 Feb 2022), walked in, grabbed my bag off the rack and drove home. I got the cheddar cheese I paid extra for, but they left off the provolone it comes with. Why would you pay extra for a different type of cheese? I paid extra as "in addition to". Also, they didn't put my complimentary pickle in the bag, and you know those make the sandwich. However, the gals who run the place are nice enough. I mean, it's Killeen so unfortunately you can't expect much none of the restaurants here are killing it with the food, the dining experience, or a real ass kicking staff. read more

I had the new meatball and pepperoni pizza sub and it was delicious. The service was great and very customer friendly. When I received the sandwich, it was hot and had enough marinara. read more

If your ordering online, make sure your order is correct before leaving! I ordered 3 sandwiches and neither of them had pickle spears. P.S. They don't seem to care about specific instructions you put on the comment section when your ordering through there app! read more

Place looked nice and was cleanly. Server was very kind and made friendly conversation. Obviously love the customizable drink machine, and the hat they give you with a kids meal. Sub was pretty good too. read more

I drive through Killeen on a regular basis on my trips back and forth to the deer lease. I have been to other Firehouse locations around the country when I am needing a quick bite and want something other than a hamburger. I ordered the Philly Cheesesteak and my son ordered a turkey sandwich plain. The Philly cheesesteak sandwich is not the best I have ever eaten but keep in mind it is still fast-food. It was much better than a burger that I did not want. We both got the medium sub which is an 8" sub sandwich. This location got our orders made quickly and correctly. Our order was served hot. The staff seemed to be paying attention to what we wanted as it was prepared correctly. They were efficient in what they were doing which is ok with me because I was there to eat and not make friends. Bottom line: Fast-food that provides a good alternative to burgers. Taste is pretty good and the staff was efficient. I was in and out relatively quickly. I really could not ask for much more. Bon appétit. read more

Always a good sandwich!! Not as heavy as some other subs. Fresh bread and perfect balance of meat and cheese to lettuce ratio.

This place made me stop going to any firehouse Sub. I can't get over the Trauma the sandwich gave me. The hard cheese melted over the top and the constant gas and diarrhea I had the next two days. The place was empty when I went, which should have told me to leave, but I was have always enjoyed a Sub from Fire House. Boy was I wrong. I just finished my lunch today and thought about the Horrible experience and almost vomited my food. Never go to this Fire House until it closes down. read more

I just recently started eating at firehouse. The employees are always excellent there. Great personalities and professional. The food is always great!!! I am very picky about my chili but I must say kudos!!! The chili is amazing! The meatball subs are great as well. There is not to much sauce and the meatballs are a generous size. I always get an extra pickle or two. They are very delicious. If you are doubting trying this place I would say what are you waiting for. Go for it!!!! read more

The employees are not friendly and don't appear to care about anything or anyone - except for their boss who provides them with a paycheck!!! Additionally, they move at a snail"s pace - So DON'T BE IN A HURRY! read more

My boyfriend and I ordered the large brisket and cheese sub and the large classic Philly cheesesteak. We UberEats them so we anticipated a little soggy, but when they got here they weren't even toasted. The Philly cheesesteak was okay, again the cheese was so cold that it was sticking together instead of pulling apart. We also ordered 2 chocolate chip cookies and 2 brownies. I couldn't tell you how they taste because they weren't in there, they forgot them. There were other little things missing like the side pickle that comes with every sub. I really enjoy the pickles here and was disappointed when they forgot them. read more

every time i visit firehouse i get amazing treatment! this time Ashley helped me, i was in the hospital and had my boyfriend grab me some food. my order was messed up and i called back and spoke to Ashley and she told me to try to be there by 3 cause that's when she got off. when i went in she immediately fixed my sandwich. everybody working today was extremely nice! the store was extremely nice and clean! keep up the great work! read more

This restaurant needs some serious management training. Their hours are till 9pm on Sunday but their workers decided they can just close up early at 8:30 pm and not be able to make any food for 30 minutes because everything was turned off. Train your workers better please and stay open until your listed hours of operation. You just lost a customer, I heard this place was good and wanted to try a firehouse sub. I won't ever go to a firehouse now read more

Totally the BEST subs Friendly atmosphere workers are kind Wish it was more visible read more

I'm not much of a sandwich person, but my hubby sure loves subs so I unwillingly came here. Anyway, the ditzy blonde chic (DBC) that takes your order either has a short-term memory or just isn't paying attention; I think it's the latter. Had to repeat myself several times about what I wanted because she just kept forgetting. Me: No cheese, please. DBC: No cheese? Me: Yeah DBC: What kind of cheese did you want? Me: ...... (really?) NO CHEESE DBC: Okay (A few seconds later) DBC: What kind of cheese did you want again? Me: ... (wtf?!) I SAID NO CHEESE!!! Apparently, she screwed up several customer's orders which her co-worker had to remake, while she stood there giggling about it and trying to be cute. WHO hired her?! FOOD Typical sub for me. Hubby liked it so I guess that made this whole ordeal worthwhile. Hopefully, not enough to come back though. NOTES + Firehouse Rewards - Panhandler preys on you outside hustling for money CONCLUSION First time and probably last time here. read more

Well if this was the first time to visit a firehouse sub location it would indeed be the last!! The food took nearly 20 minutes to reach the table and we were the only customers in the restaurant until another couple came in after us ( btw they got there meals first) then when we did get our subs they were burnt to a crisp! Asked for them to be remade and waited so long we gave up and asked for a refund!! the staff seemed more concerned with take out orders than in house customers!! Horrible experience all around!! read more

If I could give this place a one star I would. You could imagine my shock when I was greeted with bugs.Looking closer I realize that they were cockroaches. I go up to the register and order my food despite what I was greeted with since I was starving.The employee greets me and tells me to hold up and that they would be back shortly. I wait for about 6 minutes when they finally come back. I order the bacon ranch but without the bacon due to me not eating pork. When I eventually get the food I open to see bacon. Setting my food down on the table I go over to talk to the employees who seem to ignore me. So I go back to my food and see nats covering it. I am beyond disgusted at this point so I get and just leave my food. I'm would not recommend eating here until this situation of bugs and service is fixed. read more

Bad location very rude service I've been to many firehouse locations in very disappointed

Where do I start with this restaurant. They got the Subaru wrong and I never knew a sub could be sweet when eating it and the whole two subs where done wrong. We ordered the Italian subs with one with regular sub and one wheat. They both where wheat with one suppose to add olives, pickles, banana peppers and the other one was add banana peppers and Bell peppers. They got everything wrong and I wasn't happy eating it because you can get the sweet taste out of your mouth. They don't give you much options to take things off for people with allergies and they don't offer drinks. To charge as much as they do it needs to be fixed like the customer wants it and don't forget items from a person's order. Not happy because we could have ordered from Subway, jersey Mike's and other places for subs but we wanted to try something new and new wasn't good at all. If you ask me just stick with what you know is a good subway place and live the firehouse alone. read more

Firehouse Subs - The sandwich. I got the onions from my husband sandwich. - Fast Food Near Me - Killeen, Texas

This place has gotten some bad reviews but I'm not sure why. The workers are always friendly. We order online and it's always ready when we show up. The orders are correct and the food is Firehouse! Gotta love the sandwiches! read more

We have all been experiencing a hard time during this winter storm. I walked in and the whole staff greeted me even though they were super busy. Big thank you to Josh, Andrea, and Stephanie. They worked under pressure and were killing it. Just wanted to take the time and let them know they are appreciated. read more

The staff here is very nice and courteous. The presentation and preparation of the food is great. My issue is with the food. Their is no flavor. That, IMO, falls on the management and people above the pay grade of the staff working their. The mushrooms taste like they came out of a can. They didn't even ran out of fucking pickles. Like damn is management not managing the budget right? I've never had unseasoned unions before until I came here. Absolute trash food in my opinion. Subway or Charleys is a much better option in my opinion. The issues here do not reflect that if the staff, it's just piss poor food and food availability which reflects ownership/management. Only reason they get 2 Stars is because the staff is really nice. read more

It's a sandwich shop. I like it better then subway because they have more savory sandwiches but it all comes out of a bag so ehhh. The cool thing about fire house is that they have a bunch of salsa and hot sauce for you to try. Defiantly worth an extra star. read more

Firehouse Subs - Fast Food Near Me - Killeen, Texas

Food was mediocre. This place was hit hard by shrinkflation. Way overpriced. Service was good but that doesn't make up for their super expensive sandwich. read more

Don't waste your time coming here. No beef sandwiches available. No baked chips either. Juneteenth celebrations cleaned them out I guess

I will never eat at subway again. My husband has been trying to covert me for months and I have seen the light. We ate there last week and was so blown away we went back the next day. I had the broccoli cheese soup both days- so freaking good. Now we can't stop talking about wanting to open our own one day. The lady taking our order was super patient my first time there and didn't seem irked about giving me 8 different recommendations and then taking my order for something else. The subs are so perfect and fresh. The quality of the meats and cheeses and bread really blew my mind. I want to try them all. Writing this review is making me crave their food now. And... They have the super cool new drink machines where you can make any soda ever thought of. Strawberry sprite ...mmmm. The only complaint I can think of is the design of the trash can. You can't possibly keep that thing clean with the tiny hole of a top. Weird. The rest of the restaurant is so cute! Firefighter stuff everywhere, Dalmatian spotted tables, a shelf of dozens of different sauces rated by heat. Please give this place a try, you won't be sorry. read more

Firehouse Subs - My favorite soup in Killeen. - Fast Food Near Me - Killeen, Texas

My husband and I are both former firefighters so we decided to give these subs a try. We love firehouse subs now! There is a very expansive menu, vegetarian options, low calorie options and the sofa selection is huge! We felt very welcomed, the woman at the counter explained everything to us step by step. The food came out In a timely fashion, it was cooked perfectly and exactly to our specifications. The restaurant was clean, and the bathrooms were tended to immediately when notified they were less that adequate. The staff was extremely knowledgeable and friendly. Definitely worth a visit! read more