The sandwiches are just okay. Staff not very friendly. Asked a question and the lady got an attitude. The meat from HEB deli tastes better. Def over rated and would not eat there again! read more

Firehouse Subs - Italian club - Fast Food Near Me - Killeen, Texas

First visit to a Firehouse Subs restaurant and pleasantly-surprised! Servers were very helpful in describing their sandwiches. Ordered the Beef, Brisket & Cheddar Cheese BBQ. Delicious!!! Quite possibly one of the best subs I've had in a long time. Definitely returning! Added hot sauces they offer is a wonderful feature. Also appreciate their interest in contributing to First Responders! read more

Customer service is the worse. I placed an online order to pick up. I walk in the store there's already another customer there. I see him going through bags pulling out items, I didn't pay it no mind and I asked the employee that was mopping where do I pick up my food. He pointed to the countertop the customer was at that was going through bags. I asked if my food could be remade it's too much going on in the world. Idk where this man been. The man said he was looking for a drink in each bag, specially a cherry limeade. Like come on, why would a drink be in the bag, mind you it says the name and order on the receipt on the outside of bag. The female that was working was so unprofessional and rude, said she couldn't remake it, made up every excuse why, lied about calling the manager then got smart. Everyone is not medicated and again it's too much going on in the world. I called corporate, they didn't get back to me. This isn't the first time though, but it's my first being in some years at this location since my last incident. The previous manage argued with me about putting mustard on my sandwich when it was clearly on my receipt NO MUSTARD. I wouldn't recommend the location on Lowe's blvd and if I could put no stars I would read more

I love the food here, however we recently have never gotten the pickles that come with our meals. We also added sautéed onions which they never received. Service also sucked. No one was working register to answer a question about an online order. We ended up leaving before even getting anything besides the sandwiches. read more

My boyfriend and I have been looking for a decent meatball sub so we tried out firehouse subs. The subs tasted great, but we were missing a lot from our order. His sub was supposed to have extra cheese and mushrooms, and both of our subs were supposed to come with a side pickle. So I'm pretty upset that he didn't get what he paid for. read more

This location has some of the most polite and energetic employees. Each time I've gone, even when different shifts, they're always ready to go (even five minutes before closing). Love the freshness and options I have here versus the sub shop in the plaza next door. read more

This Firehouse Sub place reminds me of the one in Mesa AZ. Absolutely terrible! I simply wanted a roast beef and ham (no turkey). I got a ham and God only knows what the brown stuff was. It was over twice as thick as the ham and you couldn't even tear it apart with your fingers, let alone your teeth. It was chewy and full of gristle. Never again...All of these Firehouse Sub stores should be just like the one in Cedar Hill, TX. A perfect sandwich every time. That pretty much does it for me trying out Firehouse Subs. Premium roast beef? Who are they kidding? I'd hate to see their bargain basement roast beef. I have attached pictures to back up my review. read more

We were very happy to see a Firehouse Subs open up in Killeen, a rock solid chain sandwich shop. The restaurant is kept spotless, the service is friendly, and the sandwiches are delicious! Recommend over all other sandwich shops in Killeen or Harker Heights. read more

Sadly had to give a star for this place in order to give a review, but they don't deserve it! We walked in and we noticed trash all over the place, the 3 teenage guys behind the counter were acting as if we were invisible and they had better things to do like check their phone for their girlfriends text messages. We timed our wait to exactly 5 minutes and still we were not even acknowledged so we just walked out. Don't waste your time or money on this place there are a lot of better options in Killeen! read more

Score! Had the Italian and really likes it. This place also has the Coke Freestyle drink fountain and that is also an added perk. It is clean and staff is friendly. Kids eat free on Sunday so we will definitely come back. read more

Went last Saturday, it is kinda expensive and they changed the bread. I thought it was much better before. Probably won't go back. Hello Jersey Mike 's read more

The lady at the register was very rude. As i began to order i began to ask about the spicy cajan chicken sandwich. I asked what was on the sandwich and the lady at the register proceeded to say whatever is on the picture. Clearly i see the picture posted on the wall all i seen was lettuce and tomatoes that were on the sandwich but none of the other condiments. I began to pull up my T-Mobile Tuesday app with the free medium sub with any purchase i selected redeem and then showed my phone i guess it was counting down and she told me to select redeem which i already did but she insisted anyways. There were connectivity issues in the store and someone yelled from the back connect to the WiFi. After connecting to the WiFi i got back on the T-Mobile Tuesday app and realized that the app already said i redeemed it so i decided to show the cashier so that she can see as well as the time stamp to know that the first time i initially click on it the sandwich was already redeemed. Anyways fast forward the cashier and the female on the sandwich station was debating on if they should give me the sandwich the female on the sandwich station seemed pretty irritated because she was mumbling a lot of things under her mask which i couldn't hear clearly. After the long debate the cashier said she's going to give me the sandwich even though i don't have a coupon but remind you it said redeemed already with the time stamp . So after she said that with an attitude i told her i no longer want the sandwich. My thing is who really wants someone who has an attitude to make their food or yet alone give their place of business their money? I was very disappointed with the customer service not with just myself but with my spouse as well who also had issues with the coupon. These people might want to get jobs where they work in the back and not in the front directly with people. I would not recommend going to this location ever again. read more

omg! they were soooooooooooooooooooooooooooooooooooooooooooooooooooooo good! i their meatball subs & their pickles and their chips too! and i live how much drinks they have. read more

Firehouse Subs - Fast Food Near Me - Killeen, Texas

First time coming here, the food was great! The problem I had was that the server forgot to bring the sides with the sandwiches. I had to go ask for my chili. They were good about it though, gave me fresh chili with a ton of cheese and onions on it. I will definitely be going back at some point. read more

Love this place! Hands down one of the best subs I've had on a long time. My Steak & Cheese sub was hot, fresh, and cut in the middle... just like I like it. You like subs? You owe it to yourself to try this place. The restaurant was clean, quite and had TV to watch. I was greeted when I walked in and my order taken right away. When I left another employee thanked me for stopping buy, and to have a good night. This folks is how it is supposed to work. I'll be back! read more

I think Firehouse is the best sandwich chain in Killeen. This is where I go for a sandwich. It's funny because I had two sandwiches at home today. I still went to Firehouse. Club on a sub is my lover. They always make it right. (I ask for heavy customizations). I've only had one issue which was kindly corrected. The prices went up awhile back so I eat there less now. It's still the best. The staff is incredibly friendly. Jasmine is a great general manager. Definitely will return! read more

I am so in love with this place it is always good always fast and I have never seen a bad worker/employee they are always so helpful. I even had one take her gloves an apron off and help me to the car because I was taking food home to go an had multi bags and my son I have not had a single issue with the way I ask my sandwiches made the chili Is amazing I was sad to find out that there is no longer chicken am noodle soup but it could just be a season thing who knows.i have got almost all the sandwiches now I think my favorite are a 3 way tie between the hook and ladder brisket an cheddar and the turkey bacon ranch. I think next time I go in I will have to get the turkey cranberry thst looked good wish they would come to Kempner /lampasas. It's a good 30 min drive from my house but an addiction is an addiction lol they killed subway for me it's just not good enough now :) read more

Love Firehouse!! Good subs at a reasonable price... Hubs and I go there often and have never been disappointed.

Love this place! Good food and great atmosphere; the staff are always super friendly!!

Just finished a large New York Steamer (pastrami) it was delicious. And the staff is very friendly.

The Italian Sub was sooo good! The bread was so fresh and tasty! The customer service was great too! Someone comes around to your table and asks if everything tastes good and if you need anything! I hope they never relocate! I'm never going back to Subway EVER AGAIN! That's how good they are! I can't wait to try the other things on the menu! (I thought it was nice that they have the option of drinking sparkling lime water instead of soda. I thought to add that in there.) Excellent sub place! read more

I like Firehouse and have had great experiences until lunch today. Pork and Slaw sandwich was not very good, it left me with a terrible taste the rest of the day as well as other things I wont mention. read more

I love coming to this place. They all treat you like family. My favorite is the #2. And the #4. However , I have not yet ordered something that I didn't like. The manager Jamie is awesome. No matter how busy she is or the restaurant gets, she always finds the time to go from table to table and make sure people don't need anything. Keep up the great work at firehouse!!! read more

Worst service I've ever received from a Firehouse Subs. Myself and several other people waited over 30mins for our orders. This location seems understaffed. I love Firehouse but this location could use new management. read more

We went during lunch so it was a bit crowded. We wanted our sandwiches toasted and didn't receive that. Fast service, but a bit pushy when we were browsing the menu. read more

I had a steak sub and it was cooked previously and then just heated up when I ordered it. The bread didn't fresh. I'll stick with cold subs when I go here. It would've been two stars except the young ladies that work there are so darn nice. read more

As always firehouse subs is amazing. No matter where I go I can count on the delicious sandwiches. Customer service was great they asked before I even got to order what I wanted so they could have our prepared sooner. read more

Their choices of sandwiches are not a norm, but very unique combinations. It was very delicious. The eating area is a bit cramped, but i would go again! read more

My favorite is the Italian Sub. Can't seem to get past this yummy sub to try any other ones.

Kings Hawaiian pork & slaw sandwich is my new favorite from firehouse subs! When it was delivered to our table my jaw dropped and I was drooling. I'm a fat kid at heart and there's no shame in admitting it..Lol. The pork was tender and the slaw had a touch of sweetness that made it taste awesome. Kings Hawaiian bread is by far the best bread I've ever had. Not too sweet ..came together nicely with the pork and slaw. Don't get me started on the touchscreen coke machine..told my fiance we needed to get one for our apartment. Haha! Anyways...we will definitely be going back to this place. I gotta get this sandwich again!!! read more

Today was the second time we have been to this Firehouse sub, last week we ordered 1 cheese steak and 1 brisket--- delicious, this week we ordered 2 cheese steaks 12" & 8 " and two of the round roast beef and cheese ,lettuce ,tomato, mayo. We would have liked to order the pork and slaw BUT the time of sale had run out. The customer service was some of the best ,store was clean, food was prepared quickly etc. We will go back again and again. Thanks for a clean environment to buy the food ,its refreshing ...PEOPLE ARE FRIENDLY THERE ! read more

I am a huge fan of firehouse subs but this location is abysmal. Whoever manages this location should be ashamed of themselves. First of all, it's in a poor locale but that doesn't seem to deter the lunch crowd. I know that everything is going to be busy during the lunch rush since we are a military base town, but knowing that and to have only two people managing that crowd is unacceptable. I will never return to this location. I walked up to the counter that was empty but saw that they girls were frantically trying to assemble sandwiches. One girl acknowledged me and said it would be a moment to which I replied ok. A couple seconds later she said it'll be a few moments and then followed with a "it'll be more than a few moments, we have 18 sandwiches we're making..." At that point, I turned around and walked out. There was a line forming behind me and a group of people walking in. I assume they'll all wait for an hour to be served as well... very very very disappointing. read more

Poor poor service, had to remake sub twice! How hard is it to make a veggie sub? Manager on duty seemed not too concerned about it.

Mmmm about to try something I haven't had yet, a carb less meal; firehouse chooped salad with turkey. I have always had great /delicious experiences at Firehouse! Staff is courteous and always checks on if you need refills, etc. read more

Usually I would give this location a 5 star review, but today just really irritated me! I guess in the time I've been sick they have new hires that shouldn't be unsupervised! Usually when I go in I'm greeted warmly by the employees, and most of them know my order already. Never a problem! I have had to send others to get me a Firehouse Sub on several occasions and every other time someone went for me I didn't get a pickle. I was disappointed, but wasn't there to see if they were overly busy, had new people or what. So I didn't complain. Today I went for myself and they weren't busy so I figured I would get a pickle this time so I didn't specifically say don't forget my pickle. Got home with my sub....opened it up and NO PICKLE!!! How flippin hard is it to put a damn pickle in the bag???? From now on I will be asking for my damn pickle and making them SHOW me the pickle until they get it together!!!! read more

My husband and I have always loved Firehouse, but I never left a review because it was still just a sub shop. When we went this Sunday every single employee welcomed me as I walked in. That was nice! On top of that (aside from the always DELICIOUS subs) we had our very large puppy with us so we sat outside, and two different employees came out to ask how everything was and bring the pup a BOWL of ice water. So sweet!!! It just made us love it even more! read more

We go to Firehouse about once a week. Each time we are greeted by friendly employees who love the food they make you. I worry about places where the employees don't like their own food. These people not only like the food, the are enthusiastic about it. They are happy to make recommendations about what they like. They have even made sure my favorite hot sauce stays in stock. There was a time where they had a lazy employee or two that might explain the other reviews but they seemed to be gone quick. The regular crew never seems to fail but I bet if they did they would be happy to fix it. read more

Brisket sandwich is very good. Could use a little more BBQ sauce. I always get a little extra on the side. The staff is always extra nice.

I gotta say that they are a lot better than subway. I just wish that they would make the bread crisper. In the Bay Area of California has a sub place called Togos. Firehouse taste similar. It just needs to work on there bread. I'm definitely not going to subway again!!! read more

UGH its terrible customer service, they made my subs wet and UN put together, very pushy with the menu. Also the little lady manager Jasmine is very rude and inconsiderate. All of the customers in the lobby heard her screaming at her employees about making the sandwich's. we wouldn't eat there again nor my family. I'm going to warn all of my Army Paton about this place. After dining there id rather eat Subway. read more