Danny Made My First Visit Amazing! First and foremost--Danny is the best! So helpful, thoughtful, and truly considerate of your needs. This was my first time visiting Firehouse Subs, and I honestly didn't know what to expect. But I was warmly greeted with a friendly smile and so much patience, which immediately made me feel comfortable. One of the first things that made me happy was discovering they offer gluten-free bread--which is so rare to find at sandwich spots! I explained to Danny that it was my first visit, and he kindly walked me through some recommendations. I'm so glad I took his advice! The sandwich was delicious, and the Cajun mayo instead of regular mayo was the perfect finishing touch. I loved it so much, I went back the next day, and again the following week--this time bringing a friend with me! Unfortunately, the vibe shifted a bit on my most recent visit. I guess Danny was off that day, and it showed. The woman at the counter was on the phone when I walked in, and although she paused to help me, I could sense a bit of impatience while I was deciding on my order. I ended up getting something that was just okay--not bad, but definitely not the same experience I had before. That said, this one off-day won't stop me from coming back--but I'll admit, if I don't see Danny at the counter, I might just turn around and try again another day! read more

My first time visiting this location - the place itself can use a good cleaning. There was food crumbs on the floor and table. Michelle took my order and she was a sweetheart. I ordered the hook and ladder on garlic bread with no mayo or mustard and extra cheese. Needless to say I didn't realize my order was made wrong till I got home (15 mins away). My sandwich was on white bread with mayo and no extra cheese - complete waste of money. I will not be back to this location. read more

Tried Firehouse Subs for the first time and honestly... is it just me or have the subs always been this small for $7.50? The flavor was decent, but the portion size was really disappointing for the price. I left still feeling hungry. Was excited to try it, but unfortunately this will probably be my last visit. read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

I had a very positive experience at this particular Firehouse Subs. They were very friendly and helpful when I entered and ordered. The food was very tasty. And while I took my food to-go, the interior was clean and I appreciated the firehouse theme For old firehouse lovers, you'll appreciate that the hot sauces are back. After being removed due to Covid restrictions, their variety of mild to extremely hot hot sauces are back at their hot sauce station Some tips: I will always be a major advocate for the New York Steamer. It's their best signature sandwich in my opinion. Keep an eye out for Name Day deals. On these days, which ever names are picked for this day can receive BOGO subs. Also, if you have made a purchase in the app within a calendar year and you are a member of their rewards program you can get a free regular sub on your birthday Cheers!! read more

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The hot dill chips and the pickle were good. I like the concept I gave my change to the firefighters. But the sub was terrible. I've never had a sweet Philly cheesesteak... it was sweet! The flavor was all off, not good at all. $19 was wasted. read more

4 - Club. No mayo, tomato, onion, mustard. 1 - French Dip. Too salty. 4 - Meatball. Great tasting bread. read more

Date of Visit: July 20, 2025 I'm a disabled customer who relies on a trained service animal. When I came to this Firehouse Subs to pick up my order, staff immediately said "no dogs," even after I explained (repeatedly) that he was a service dog trained to assist me. They disregarded federal ADA law and said, "We don't care -- store policy." Another customer defended me. A couple more asked what was happening as the staff started raising their voices at me. Eventually, multiple customers left with me in protest. I left feeling humiliated and dehumanized. This location needs immediate ADA compliance training. I've submitted a formal report to the Department of Justice. No one should be treated this way for having a disability. read more

For my first time here, I ordered the seasonal turkey and stuffing sandwich. The inside was smaller than I expected and a little hard to move around it but the pickup process was problem free. The sandwich itself was delicious, the only thing I would change is the bread. The bread is good in general however for the sandwich a ciabatta would have made more sense. I do recommend tho! read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

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The VERY rude dude that took my order also gave me very wrong order. I wouldnt let him work there if i owned the place. Ive been going there for YEARS and never had service and quality this bad there. Sad!! read more

Busy place, which tells you that the place is flavorful. Staff was great. I am glad that the food was fresh and great. Definitely a very accessible restaurant, and parking was convenient too. Would recommend. read more

The captains club sandwich was good, fresh ingredients, but the customer service is horrible. Found hair on my sandwich, and the female staff stated she didn't see it and only offered to remake half my sandwich. And threw the remainder of my sandwich away. Very bad attitude read more

Food was good and nice size sandwich service was excellent and restaurant was very clean.

Delicious sandwiches! So good! Service is excellent. Convenient location. Clean store. They make me feel at ease during this COVID crisis. They spray everything down. Staff is wearing masks. They're constantly sanitizing. It's an open kitchen, so you can see what's going on. The place is so clean. So many good sandwiches and you can build your own. Firehouse Subs is the perfect option if you're hungry and don't feel like cooking. read more

horrible service from the man working the front as a cashier. awful attitude also is very small

Extra special thank you to JJ for making sure I didn't go the whole day hungry after leaving my wallet at home and also finding my contactless pay was expired he made sure I got my meal on him. I'm gonna pay him back but the courtesy to help a patron out was over and above. Kudos to the entire staff they always make sure to welcome you when you arrive. Might seem like a small thing but a community is build on people who make our break the local businesses. I will definitely be back. read more

Anyone who reads my reviews knows I am a sucker for a sammich. And a good sammich this place does deliver. The hook and ladder sub is my jam. Turkey breast. Honey ham?!?! All smothered in jack cheese? Yes please. The bread is interesting too. It is not your typical white sub roll. There is a sweetness to it that I enjoy. And you should too. Now...IF you order a large...be prepared for left-overs. The large is a little ridiculous, but you now have lunch for the next day. I bumped this location up because the staff at this one are ridiculously friendly. I truly enjoy coming here. Friendly staff. Great food. Great cause? Rock solid 5 stars. read more

Not sure my recent review posted, just in case... first time here today. Please check your order before you walk out, reconsider tipping ahead of time also, before you get at least one piece of evidence of complete service. I paid for two "bowls" of soup (see receipt below) but realized at home I had been given what looked like one cup and separately a half cup (two different sizes; see photo). The sub order was also the wrong bread. I wish I had the extra hour to take from work and trying to get family dinner to return to deal with it. But I don't. Like you won't. read more

Firehouse Subs - Two different sizes for same item ordered... "bowl' soup - Sandwiches Near Me - Houston, Texas

Normally eat Quiznos but Firehouse was pretty good. Think I got the turkey, bacon and ranch sandwich

Staff is welcoming and friendly. Food was made fast and delicious! Great location too! Coke Freestyle New York Steamer read more

Just meh. This was my first and last visit to Firehouse Subs. Atmosphere - Pretty unique. I like the firehouse decor. Food - A fairly good selection of sandwiches is available and some even have firehouse-themed names like "the hook and ladder". Orders are freshly made and can be customized. There are even light lighter options on the menu which is always nice to see on a menu. Taste - Disappointing. I ordered the lite chicken salad sandwich. It looked appetizing but totally lacked flavor. When the tomato slices are the most flavorful ingredient on a sandwich you know there's a problem. Value - A bit pricey. My chicken salad sandwich was smaller than a Subway 6" and it was over $6! That price didn't even include chips or a drink. There are simply better sandwich options around. read more

Firehouse Subs - Firefighters' uniforms as decorations. Cool! - Sandwiches Near Me - Houston, Texas

This was a quick pop in during an off peak time, late on a Saturday afternoon. We weren't planning on stopping in this area at all, but traffic leaving the hospital was horrendous and we had a long way to go. We just wanted something to tide us over until we could have a late dinner with the family. When we entered, we were the only customers, which made sense due to the time of day. There were several people working behind the counter, but only one person at the register and he greeted us in a friendly manner. We each ordered one small sandwich and no drink, since we had them in the car and we were making this quick. The employee offered free water cups at the end though, so that was cool. The food came out pretty quickly, which I guess was expected since the place was empty, but it speaks to a certain amount of efficiency. I got a small roast beef, fully involved except for the onions. My husband got the Italian and my dad got the Engineer. All three of us were really satisfied with the food! We were in full agreement that it hit the spot and everything tasted really good! This chain uses good quality ingredients from the meat to the bread to the veggies, and that was reflected at this location. We were able to get back on the road quickly and the same employee thanked us as we left. The overall visit was very good. Just a few minor suggestions for this location. The overall vibe was a little weird and I think it was coming from some of the employees. This does not apply to the gentleman who helped us, but some of the employees seemed to be in a sour mood. Also, some of the tables hadn't been cleaned yet and only one other customer came in while we were there. To be clear, the store was NOT dirty, this was the normal amount of trash from a crowd. Also, none of the employees were rude to us. It's just that customer perception is important in this industry. Not using your time wisely before the dinner rush and not realizing customers can see you, even if you are behind the counter are normal lessons a young staff learns. This does not make it a bad place to visit, seriously, not at all, we enjoyed our food. It's just that this can make the difference between a 4 star and 5 star experience. That and the fact that the fire extinguisher behind my dad wasn't up to code and hadn't been inspected since January. Come on guys, you're Firehouse Subs, get a working fire extinguisher! read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

I love a good sandwich and saw this place on Yelp with 4 stars so decided to check it out. Decor and feel of the place is laid back and cheery and the staff was very friendly and polite. For 5-7 dollars you get a 8 inch sub and can order from their "hot specialty sub" menu or from the more conventional options like turkey, veggie, tuna etc. There is also a foot-long option but I didn't catch how much more it would cost. Breads come toasted with an option of honey wheat or white. We ordered the hook & ladder sub (honey ham, turkey, melted monterey jack, veggies. mayo) and the smokehouse beef & cheddar brisket sub (with onions and jalapenos) on white as per our cashier's recommendations. They arrived quickly but I was underwhelmed as the photos of the sandwiches make them seem larger than they actually are. The hook & ladder was tasty but not anything amazing; I could eat something comparable at Which Which for slightly cheaper. The smokehouse beef & cheddar was packed with lots of meat and I was expecting a hearty BBQ style brisket sandwich, but instead, the meat was more of a lunch meat with a drizzle with BBQ sauce. It was still tasty, just not what I was expecting out of a sandwich advertised as a "brisket" sandwich. The best aspect of both sandwiches was the white bread - toasted on the outside with good pull and texture. Overall, it's comparable to places like Which Which, albeit with more character, better service, and very tasty bread. I wish I could give it 4 stars instead of just 3, but the food wasn't unique or memorable enough to merit a 4 star rating. I would return if I were looking for a quick lunch in the area. read more

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Lady who runs this place, at least in the evenings when I usually come, is top notch. She always has a great attitude and does whatever she can to ensure you have a great experience. The sandwiches aren't bad, but people like her are what make a place. read more

Firehouse Subs - Steamer on wheat with shrooms - Sandwiches Near Me - Houston, Texas

Parking okay. Inside is quant but homey. The banter is great. Friendly Folks that made me not think twice about dining here.

Great customer service & positive vibes throughout the store. Bro also put me onto some great deals I wasn't aware of

You gotta love fire house subs! The sandwiches are made to order and over sized! Sometimes sandwiches are filling but I normally take half the sandwich for dinner and eat the other half for lunch; Plenty of food to fill you up. Plenty of parking and the staff is always friendly! read more

I find the staff exceptional. Very pleasant. Food is good but on the high side. A kids meal for $5.99 is nothing much- and I mean nothing much. The cups are the smallest i've ever seen !! read more

Friendly staff and great subs! They also offer GF options! !

We love this firehouse subs!! they are wonderful!! foods great - staffs outstanding - Derek and J.J. Went above and beyond to make my birthday sub perfect! read more

I came here with a group of friends a late morning; some of us were not particularly hungry, so we opted for the kid's meals. After learning that the meals were for us - and not children - the employee behind the counter insisted loudly that we try another item on the menu. We reassured him that we were not that hungry, but he persisted, and this exchange occurred a few more times. Not only was this act rude, it was publicly humiliating for the staff and the company altogether. As for the food, the meatball sub was decent. My friend purchased the kid's grilled cheese meal; for the price, you get more food compared to the kid's meatball sub meal. If it wasn't for the appalling service, I might have given this place another chance. read more

Firehouse Subs - Kids meatball sub, Rice Krispies, and 12oz drink - Sandwiches Near Me - Houston, Texas

I had lunch at this location yesterday and was completely amazed by the excellent customer service. The two gentlemen that assisted me made me feel like I was dining at a 5 star restaurant. I usually don't even eat lunch, but I'm so glad that I did. I wish I could remember their names. Josh, Austin, Zack. Brrrrr!!! They treated everyone with so much love and respect. I will certainly be back! PS. When I find out your names again, I will update my review. You deserve to be recognized:-) read more

We ordered lunch today from this location and found a cigarillo in a holder among our sandwiches and bags of chips. This was so disgusting and unappetizing, not to mention unsanitary. The management at this location needs to retrain their people. read more

Firehouse Subs - Firehouse Subs threw in a little "extra" smoke to our lunch today. This is so unclean and disgusting!!! - Sandwiches Near Me - Houston, Texas

I love firehouse subs but I can't stand the register lady. She is sooooo rude. Unpleasant experience.

I normally don't review a place after 2 visits, but i have to. My first visit was decent. It didn't take as long as i expected for my sub to come after ordering. The drink machine is equipped with all types of mixed drinks. I knew I had to visit again to get the real experience. My second visit was horrible. After placing my order, a customer returned saying his order was incorrect. The staff treated the customer as if he were lying. The "manager" at the time was unprofessional to say the least. He basically badgered the customer saying "do you want my first and last name ?" At that moment, i started to be more attentive to those prepping my order. I guess the flu season has taken over Houston. I saw 2-3 employees wiping their nose, with and without gloves, while working. The situation forced me to stand at the counter/bar to see who was touching my sub. My sandwich was safe! Although the sub was a good lunch, I can't return to this location. Working at a place like this is just a job to some but it's truly more than just a job. read more

Nice subs. Tried the Italian and it was hearty and good. Definitely 2 steps above Subway. A little more pricey, but also gives you an option to donate to Firefighter charities. Decent subs and you get any size drink with your combo, which is a plus. Decent spot for a sub that fills you up. read more

There was no bell pepper nor mushroom in my Philly steak sandwich, called and talked to the manager JEFF, instead of apologizing he accused me of lying, employees yell at each other while customers are waiting, poor customer service and management, we want to support local business but will visit another location. read more

These guys stayed late and worked extra hard to provide the swarm of orders that came in after closing. The food was delicious and the service was impeccable!! read more

Amazing subs! Had never been here before and I definitely was impressed compared to other sub shops.

The food is fine, but this location does not provide curbside service despite the designated parking spots and online ordering option. The phone number goes unanswered, so you'll have to pick up the order inside. It's not such a terrible inconvenience, but I don't understand why they don't remove the various curbside options if they don't actually support the service. read more

First time visiting this location but we received great service and delicious subs! I'm not a vegetarian but I love veggie sandwiches. They didn't have any veggie options on the menu but happily made it for me and it definitely exceeded my expectations! I highly recommend this location and any other Firehouse Subs! read more

Firehouse Subs - #delicious #veggiesub - Sandwiches Near Me - Houston, Texas