WORST SERVICE EVER... They got our order incorrect for both meals and we got kicked out at 8:55 because they are closing and they can't wait for us to finish the meals they messed up. -10/10 read more

Came to get food shortly before 845pm after a 12 hour shift and doors were already closed and locked. Business hours show closing time at 9pm. You could see through the doors employees were inside... They clearly saw us through doors and just ignored us. I was so hungry for one of their meatball subs. 3 other costumers showed up as I'm walking away also disappointed by locked doors. It's discouraging to go to a business expecting to be served and to be turned away before closing time. Hours should be updated. This is such a huge inconvenience when you plan something into your schedule after a long day of working out in the sun and just wanting to pick up dinner on the go. read more

Firehouse Subs - the inside of a restaurant - Fast Food Near Me - Fort Worth, Texas

Someone had called me back just a minute ago and I explained what had happened and he apologized, and that I could've drove back and get it remarked if it was necessary or grabbed some sauce but he apologized and said they will send me a combo meal gift card in the mail for all the trouble.. I'll update again when I receive it. lol read more

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Awful, I requested delivery and got the wrong order. I called the driver back and he said that this is the order that they handed him and he doesn't go through the bag to see if it was correct. I tried to call Firehouse twice but no one picked up and an automated message came on saying that the mailbox was full and disconnected. I tried to communicate through the app and that was useless because it asked if I wanted to speak with a human and then it told me that someone will get back to me within 24-48 hours. In the meantime, even though it is paid for, I have no food, which is why I placed the delivery order, so I had to go to Firehouse Sub to resolve this issue, which is what I wanted to avoid by ordering delivery. When I got there I told the lady that I received the wrong order so she noticed that my order was behind their counter so she apologized and handed me my order and I gave them back the incorrect order and she just said sorry. I was expecting to get a refund because I had to go pick up my order that I had paid to get delivered so she said that she can't do anything about it, except give me a coupon for a combo upgrade. This could've been avoided if they payed attention when giving out the order to the driver or at least answer the phone to fix my order and have it re-delivered. This was just very upsetting how my order was handled. To make the matter worse, customer service was no help either, they wanted me to provide either a photo of the receipt or of the incorrect order I received. And they wanted any communication I had with the driver about the mix-up, if I had that information. This is the worst treatment I ever experienced as a customer and I will never other from this place again. read more

Service, won't break 50 or 100 bills won't even use a counterfeit marker to ensure bill is good, closing early

if i could do zero stars i would yall are so lucky we arent sueing we go here all the time but saturday??? saturday yall gave us a fckin disease. we have been shitting our brains out and throwing up for fcking days. its been 5 days and im still pissing out of my ass. fck this place. and i reported yall to the health department. read more

I ordered on the app a sandwich, cookie, chips, mac and cheese. They did not include my chips or my cookie. I called and was told I could not get a refund but would need to return to pick up the missing items. I contacted the support through the app and was told I could only get a refund by the manager contacting me and have told the manager to contact me. They haven't! No one has reached out to me and this issue is not being resolved. They will steal your money and not even care about giving you your entire order. read more

Awful Firehouse. Like the subway down the road can do better.. SAD! Took 30 minutes for one Medium sand which, when I got it- the whole bun was soggy, wet, falling apart. Waste of time and money. "Lexi is in the house" is what she said 20 times maybe and nobody gave me my food. Awful experience. read more

Smoked Turkey Breast Last ordered on 7/27/24 Smoked turkey breast and Provolone, served Fully Involved® (mayo, lettuce, tomato, onion, deli mustard, and a pickle spear on the side). 2 for 1 DoorDash. Horrible. Nothing like the photo shown on DoorDash. Gross! 1 pound of mayo per sandwich. It looked like a tuna salad! Again, Gross with a Capital "G". Never again! NO mustard as well! GROSS........DID I SAY GROSS? YES! YOU LOST A CUSTOMER FOREVER! read more

Been going to Firehouse for a long time, sandwiches are great! The last few months I've noticed the sandwiches are smaller in comparison from not long ago. Way to go Firehouse, less food for the same money. I spend over $30 for 2 people to eat a medium sandwich, chips, with a drink. Not worth the money anymore, I'll pass on it from now on. read more

It is 8:29 I'm writing this review as they tell me it's only takeout horrible lazy workers they close at 9pm never heard of a place closing a hour before there dine in when they are still open shittest service ever read more

Firehouse Subs - the interior of a fast food restaurant - Fast Food Near Me - Fort Worth, Texas

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Sometimes I'm just in the mood for a good sandwich. I think this place has good sandwiches and a good selection. The place itself is like sandwich shops. There seems to be a turnover. I haven't seen the same people there each time however I go at different times. Parking is easy. Like most sandwich shops like this ambience is not a reason to go. Quick service. read more

It had been awhile since I had had Firehouse Subs. We were traveling and dealing with family issues. My husband picked one up for me and it hit the spot. I can't tell you the exact differences between Firehouse and Subway's hot subs, but I can tell you I prefer Firehouse read more

Service is horrible! Very childish and ghetto. Our food is always sloppy from this location.

I would sum up the sandwiches as mediocre. In their defense, we did do takeout and brought them home, but the bread was on the soggy side and the meat on the "prime rib" sandwich was quite tough and rubbery. The flavor was decent, but the texture was certainly not good. read more

This is a chain sandwich shop and as such I only rank up to 3 stars. This one does a good job at what they do. Decent sandwiches and sides with reasonably fast service.The bread is great and they don't go cheap on the meat. It's pretty standard what you get here. Nothing crazy great but a good solid lunch spot. read more

I did an online pick up today at 11:35 AM and when I showed up at that time it wasn't ready yet, which was fine. The guy working the counter said out loud that I was in the building so my name could be called when it was ready and it was not. Instead it was placed on the rack next to the register and I got up thinking it was mine and it did in fact have my name on it. Mind you there were about 6 others in there who all got their names called for their pick ups. I drove back to work and opened my sandwich and to my surprise it only contained mayo, lettuce, and tomato. I had ordered an Italian sub and I only got one picture of it as I was shocked as to why there was no meats in my sandwich. Based on the photo if you have ever been to firehouse you know you can see all the meats and contents spilling over the sides. So I drove back which was inconvenient as I was on my lunch break. After walking in with the non-sandwich that I was given, I let the gentleman at the counter know I was just in there and what I was given. A women looked at me from behind the counter and turned to the other employees and said "I told yall she would be back..." after that comment and another one about the "meats" that belonged in the sandwich but were not placed in there, I then was under the impression that they knowingly only put 3 ingredients in the sandwich intentionally and gave it to me the first time all while seeing it happen but still allowing it. There was another comment I heard "the sandwich yall forgot to make" which was fine if that was the case but make it correctly and I would have patiently waited as I did when I first arrived and it wasn't ready. Instead I wasted my time driving back and forth to get my correct order. So the women who made the comment let me know it would be replaced correctly. Once again I was not handed the sandwich and it was placed on the rack. The women who let me know it was going to be remade then grabbed the sandwich and handed it to me. As I was leaving a different girl there smirked and laughed. I will not be returning to this location. It was extremely unprofessional and at that point I was pissed off. I will be calling higher ups to let them know how their employees act. read more

We spent close to ~$35 on sandwiches and soup. When they didn't bring out crackers with the soup, we asked and they said they were out. I asked if we could have something in lieu of the crackers and the employee said, 'we have a shipment coming in tomorrow' so I reiterated my ask and she said no. Seriously? You can't give us some bread or some chips when you don't have crackers for soup? Stupid. read more

Love their sandwiches but the service at this location needs work. They let others take your food if you order online and if you go in to order they take a long time. Check all of your items in your bag before you leave! Not giving everything you order is a bad habit. Management needs to step up training and enforce. read more

I ordered a sandwich from firehouse Subs, it was absolutely disgusting Roast beef. It made me gag. Never ording from firehouse subs ever again. It was unedible. read more

My sandwich was great! I had the steak & cheese w/everything (mayo, onions, mushrooms) on wheat toasted bread-it really was very, very tasty! My only complaints-the dining area was a bit messy and 2 of the 3 employees that were in visible in the restaurant were sitting in the dining area when we walked in. Overall, the food was great, no complaints about that-the sandwich was fresh and hot! The customer service (primarily, from the girl at the register at the time) could be better! read more

FOOD WAS TERRIBLE I COULDN'T FINISH! I'm a regular at firehouse subs and have never experienced service and food quality this bad. My sandwich came extremely sloppy, missing ingredients, and workers didn't make any eye contact or even respond to me. Just blank stare into space. Two workers (male and female) on duty need to be fired! read more

Food was very tasty a little bit expensive considering size of small sub potato soup was a very good side overall good experience!! Order was ready when they said no waiting even though it was lunch rush will return! read more

We LOVE Firehouse Subs but after our most recent experience I doubt we will go back to this location. Not only did they get our order wrong, but there was hair in my husbands sand which. When I called to notify and speak with a manager I got the run around before finally talking to one. She then explained they are 'waiting' for hats to come in, I asked ok are hairnets worn in the meantime, she said no. From filthy windows, doors, tables and slimey material in cup with ice to our most recent experience they really need to do better. read more

I like here subs.. firehouse hero n Italian pretty good We'll come again next time~~~ Firehouse hero with honey mustard very amazing read more

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The sandwich was great but the restaurant could be cleaner. When I walk in this restaurant, I was greeted with crumbs, mayo stains, some pieces from the lettuce, tomatoes and napkins were all over the table and floor. I wasn't even sure if the staff is maintaining a proper clean hygiene in this restaurant but it's questionable in how they handle food. In the pandemic situation, the staff are wearing face masks but some have the mask on but it is not covering their nose. This restaurant might be suffering in poor hygiene. I took a takeout instead. The Smokehouse Beef & Cheddar Brisket was delicious, meat was tender but they flooded my sandwich with Sweet Baby Ray's which made it a little dissatisfied to eat. The Firehouse Steak & Cheese is the popular choice here and it was absolutely fantastic. The cheese was spot on and the meat was so juicy, they also did the mustard right in the sandwich. Overall, this branch doesn't provide adequate hygiene, doesn't serve the best food in any varieties of sandwiches and the best Firehouse Sub to go to is at 1600 W Rosedale St in Fort Worth Downtown. read more

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Mmm mmm mmm!!!! I love me a good Sub!! It's good food and so far the Crew they have working are Amazing. Been here three times and the Latin staff member makes me feel welcome. The sauce collection to choose from are so crazy because I tried the stoopid sauce and boy did that one burn. Bye JJ's and SW your days are over!! I love love love the food from firehouse subs. read more

Firehouse Subs - Mmmmm NY STEAMER!!! - Fast Food Near Me - Fort Worth, Texas

Ordered from them they Grubhub. Especially asked for the dressing to be on the side and include an extra dressing. Of course it came so soggy that you couldn't pick it up to eat it. When I called I was told I'm not saying you are wrong but we assumed you wanted more dressing. Won't go back there again. The customer is never right I guess. Wow read more

I love Firehouse Subs! I get a little different of the Hook and Ladder and they always get it correct. The meat is fresh and the bread is soft. Service is always really good. And who doesn't want to help firemen?! read more

This is literally the best sandwich I've ever had! After my first bite I said "where have they been my entire life" Order a number 6! You wont regret it They have 2 TVs with sports playing , who doesn't love football ! They employees are super friendly , I instantly felt like family lol And I'm here on a lunch date with my husband and our son and they also enjoy the food Definitely coming back soon read more

Firehouse Subs - Fast Food Near Me - Fort Worth, Texas

This review is primarily based on the service I received. Food will come later. Unfriendly staff. Told them in was my first time there was not accommodating or even offered suggestions. I asked for recommendations and staff member proceeded to give me the ingredients on the sandwich instead. It took 20 minutes to get my sandwich and when I was given my order my name wasn't even called out like previous customers. My sandwich was basically plopped down and I had to ask if that was my order. Sandwich looked ok. But I'll make my review once I actually eat it. Not sure I'll be back unless sandwich is good or they learn customer service. read more

I rated them based on cleanliness, temperature, and the size of my $8 salad. * entirely too cold inside this restaurant. I never removed my down jacket. * I enjoyed sitting amidst the crumbs that were scattered around the floor. * $8 for a side salad. Well, it was the "firehouse salad" but it was the size of a side salad. Times are tough, eh? Positives: * everyone else ordered a sub and raved about their sandwich. Needless to say, if you are looking forward to a Texas Sized salad, keep looking. * fast service. Then again, we were the only patrons. * a nice, quiet place to eat. read more

I called into this location to order because the chairs were up 35 mins before closing so I figured the lobby wasn't opened. They didn't answer. I walk in to find the young man with his ear buds in so I got up and went inside to order. I specifically asked for my rance on my chicken bacon ranch to come on the side. Because I knew that I wasn't going to eat the whole sandwich and I wanted it for lunch tomorrow. But now I am unable to have it for lunch tomorrow because I am going to have a soggy sandwich because the dressing is on my sandwich. Very disappointed and won't be returning to this location even tho this is my HOME LOCATION and have been going here for years. read more

Nice clean location with fast and efficient staff. I've stopped here several times and always happy with my order. They also have a great points system with double points on Mondays! read more

Either the workers there don't know how to ring up a meal or they are just straight up ripping the customer off. The prices are ridiculously high. Nothing but high schoolers work here too. Just unprofessional environment all around. read more

Working south Ft Worth today so we Enjoyed awesome meatball subs today! Great service Great sandwich, love this place. read more

Firehouse Subs - Fast Food Near Me - Fort Worth, Texas

The best subs ever, and their house chillin is delicious!! Food always hot when delivered!

Firehouse Subs, always a good lunch option. Staff is friendly. Fresh made, so it will take a minute or 10 but it's worth it.

Went into Firehouse to grab a "quick" sandwich 30 mins ago. After I ordered, paid with card, given my name... then the cashier said. By the way... we are running behind and your sandwich will be ready in about 10 mins... WHAT is that? I could have walked down 5 doors to Jimmy John's because they are freaky fast So I sat down and waited. Firehouse got my order and cash this time... but I will remember the next time I feel like getting a sandwich! read more

I eat lunch out often. I ended up landing at this Firehouse Subs location because I was actually headed towards a Schlotzsky's and got my shopping centers mixed up. Needless to say, I don't think I'll be searching for that Schlotzsky's sandwich shop anymore. I was greeted with a very warm welcome from EVERY team member when I first walked in the door. This location is new and when I let them know it was my first time in a Firehouse Sub sandwich shop ever, the manager was willing to give me samples of the sauces for me to take home and try. The girl working the cash register was very helpful in helping me select a sandwich and navigate the menu. She also explained to me how the pick up process would work, cut, It's warm, happy, and healthy and, all in all, a great lunch break to have in the middle of a hectic workday. They offer orders online and pick-up in store, too. Cool place. read more