I don't understand why a company buys another company that is doing good and they go in and mess up…read morea good thing. The chopped salads were on point. Everything was chopped!!!! Now big hunks of veggies, big hunks of lettuce. It's bad. So disappointed and won't be going back.

AI takes your order at the drive through...which is fine, but the hyper chipper voice and upselling…read moreis mildly annoying. It was also abundantly obvious that AI took my order because the woman at the window uttered maybe 3 words to me, but was QUICK to hand me a wireless terminal to provide a tip, which I reluctantly added 15%. If I'm honest, she seemed pretty annoyed with the whole process. I got home to discover that approximately 1/3 of my sandwich was missing meat. Never again and do not recommend.

We ordered the teriyaki chicken sandwich with fries, the food was super good and for a great low…read moreprice. After ordering our two meals, it only took a few minutes before we got our food. The area is super clean and the employees are very friendly. If you are looking for a great cheap meal, I recommend trying this place.

This was my first time having a Philly Cheesesteak and as such Charles had a lot to deliver on. And…read moreI can certainly say that it was pretty good first impression. The service I got was excellent, some of the best I've gotten, very personable. The ambiance was in the mall food court so it was about average. The food though, I got the bacon 3 cheese which had surprisingly fresh ingredients, like the veggies were superior to most sandwich shops like Jimmy Johns or Subway. Fries were slightly above average, and they didn't overpack the ice in the drink, which is a first for most fast foods. The sandwich was a 7/10, fries a 6/10, drink a 8/10. One issue with the genre of food is that the cheese congealed after I took a fry break, but that's the price for the melty cheese. Overall pretty good 10/15 I have the feeling I'll probably get a belly ache in about 30 minutes

Deona was amazing. She has an awesome attitude! Starting with welcoming you with her quirky humor…read moreas you walk in the door. She continues to help you with socioeconomic appropriate humor, commenting on people losing benefits with good taste, so she definitely keeps up with politics. Everyone was impressed with her and she was kind and helpful through the transaction, and popped back in the back to get everyone's food ready. She's an all around awesome gal and a perfect example of great customer service, making our visit pleasant and upbeat. Give this girl a raise and promotion. She exhibits all the quality's of good quality service and would be an awesome addition to your management and training team.

Small portions cold food lousy customer service needs a lot of improvement for being a small simple…read moreestablishment. Sorry won't go back to that wiener since again on 34th.!!!

The location on 4th street by the loop is absolutely awful! Dirty as all get out and the staff are…read morerude and condescendin. I asked for something to use to wipe my own table down and got the third degree. They didn't even give me anything to clean with either! They also didn't wipe down my table or those around us. Truly horrible. Discarded food all over the floor and tables. And awfully unprofessional staff...made for a very disappointing couple of visits now.

Every time we mobile order, they either forget one of our salad dressings or the brownie. When they…read morehand the food over they need to confirm what was ordered and check with the customer everything looks good.

Management did a 180'on this place, Top performer on food…read morefor thought, organized clean, good workflow

I want to start by saying I love Five Guys . I was once an employee and we eat here quite often . I…read morewas at the 19th Street location today for lunch . The manager on duty was a woman short with tattoos . Her customer service was awful . I simply asked some questions about fries and she acted like I was arguing with her . She said really offensive things and she was almost in tears about how irritated she was . The store was filthy the bathrooms were dirty . The store was not even busy . I don't think I'll ever go back in there . She belittled me . She offended me . Not only was she extremely rude to me she was rude to a few of her workers on the line in front of everyone in the store . I proceeded to ask her what was wrong and if she was okay and she said this stupid company won't let her go to the doctor . I believe her name was Tara . Or at least that's what she said it was . Very bad . On top of that my order was wrong . My regular fry didn't didn't even spill out of the cup at all . Bad management and I'm going to tell all the other stores about her as well

Chicken is always hot, fresh, crispy and batter is awesome. Love their fries and Texas Toast as…read morepart of the meal. Can't go wrong with Cane's sauce either

The food was dry and tastes old. I specifically asked for…read moreketchup and didn't get any so now I don't have any sauce for this dry food

Food has always been great here. Staff has been friendly,…read moreplace is clean will continue to get food here even in the drive thru but I always check my order before driving off and have never had an issue missing any items.

Terrible service. CANNOT seem to get my order correct. They told me it was my fault.read more