Every time we mobile order, they either forget one of our salad dressings or the brownie. When they hand the food over they need to confirm what was ordered and check with the customer everything looks good. read more

We stopped by around noon, so I expected it to be busy. I ordered the chargrilled club and while I didn't mind the longer wait, the sandwich unfortunately came out cold, which was disappointing. On the other hand, my husband got the spicy chicken sandwich with pepper jack and said it was excellent. Overall, not a bad visit--but I was hoping for a better experience with the chargrilled option. read more

The food here is amazing Great service Comfy and cute No long lines I always get my food quickly after I order read more

I've had multiple issues with this location over the years which is surprising from Chick-fil-A, but today I had a piece of undercooked chicken in my salad which made it the last time I will be visiting this store. I guess check your meat if you stop by here during a lunch rush! read more

Chick-fil-A - ows a half eaten piece of food - Fast Food Near Me - Lubbock, Texas

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Sat in drive through for half an hour. No explanation or apology. Not what is usual. read more

DON'T expect to get what you want here at this piece of shit place!! Asked for my waffle well done or crispy. They told me they don't (WON'T) do that for me. Never again with this dump! read more

Very disappointed with this place last few times they have gotten our order wrong or they forgot something as much money as we pay which I don't mind but really people need to get with it. Talked to manager and he just blew me off. We will never go back. read more

Probably my favorite CFA location in Lubbock. Food is very consistent and tastes great. During the day, service is fast and accurate. However, after 5:00, it gets super slow for some reason. This, the reason for 4 instead of 5 stars. read more

Just left this chick fila and by far the worst experience ive ever had. Never have I seen a line move so slow. Cars wrapped around the building. Screwed up my order and then asked us to show us the receipt that we had ordered ice cream. Pretty sure his screen showed the same. Never write reviews but this was horrible. Night shift window was trash today! read more

Ordered delivery around 9:00a.m. Delivery time of 9:45 am came and went. Called the store and found they hadn't left yet. Waited another hour.... Called again after app said order had been delivered.. They don't know what happened to our order. Finally got a delivery almost 2 hours after we had ordered breakfast. We won't be ordering from here again! read more

The food is good just like any other chic fil a. Definitely the best in lubbock; I will however say that recently the drive through has been really long, and even when it hasn't been long the food has been taking longer than usual. I am by no means an impatient person but I can only wait on chicken so long. read more

You can not miss with Chic-Fil-A! The food is great (especially breakfast!) but the atmosphere has two major flaws in my book: One, it is always filled with kids whose parents are not mindful that not everybody wants to hear there kid screaming for ice cream (or the playground). The second is the parking, dear god the parking is terrible. I honestly think it would cause less trouble if you just parked in the middle on Slide and crossed the street. If you can handle the sketchy parking and have some ear plugs then I would recommend a stop. read more

Chick-fil-A - The delicious chicken, egg, & cheese bagel... Best thing on the menu! - Fast Food Near Me - Lubbock, Texas

Ordered takeout, nuggets overcooked, and cold. May21st at 11:45. Won't be using this location again.

My husband and I have been to this location at least 100 times and the experience is always wonderful but today we went through the drive thru and Brooke (the woman at the window) NICEST woman I have ever met!! We had to wait a few minutes for the food so she was talking to us about our day, our weekend plans, the weather changing just everything with a smile on her face! I also overheard her training a woman and man would I love to be trained by her! So respectful and sweet. read more

I don't eat chick fil a often but this past week I've had a craving for it. I've ordered 3 different times and each time I was missing an item from my meal. It's very frustrating to have to go back multiple times to get the rest of my meal while the rest of my food sits at home getting cold. They definitely need to better at checking the bags to ensure everything is in there. read more

This is an updated review. This restaurant redeemed itself as a Chick fil A. Service was good. The salads, chicken nuggets, and chicken sandwiches were all perfect. The lemonade delish. It's also nice they carry an AJ. Other stores don't. Sometimes it is good to look through the paper rather than on one's phone. They didn't ask if I wanted a refill. Other stores do and the competition does. Good job, you all. You're back to 5-star status. (Bring back the Cole slaw)! read more

I'm confident I can say this is the most absurdly crowded Chick-Fil A in the state, if not the country. The drive thru line can try to wrap twice around the building, which is only a problem for you because it fills the parking lot. This rating isn't a smack at the people working here. The food is exactly what you'd expect from Chick-Fil A: a good braised and breaded chicken, much better than you'd expect from a chain. The service is good, and they really try to get the line going. But you can only do so much, and the layout of this place can cause traffic problems on the surrounding streets. It really is ridiculous -- the rest of the stars are still waiting to get to this review. read more

It's chick-fil-a, what's not to love. Quality grub, great and friendly staff. Quick meal on the go that isn't filled with pure junk and preservatives. read more

Same great taste, but if you go thru the drive thru during a lunch or dinner rush hour, the wait is long. But worth it!!

Despite how busy this place is and how packed it is, we got our food blazing fast. It's clean restaurant and everything I need chick fila to be on a road trip. Definitely worth the pit stop off the highway to come over. When we went they had a BOGO promotion going on too for the chicken sandwiches. Can't get a better meal than that for $4. read more

I cannot believe anyone has a negative thing to say about this place!! Seriously?!?!?? Best waitstaff!! Best food!!! Most friendly family atmosphere!! EVAR!!! read more

Chic-fila rules!! Best chicken sandwiches around, hands down. The most friendly service in this county, and the world's fastest drive thru. I mean, it can be snaked around the building for like 2 miles, and it'll take you like 4 min!! For real! This place rocks!! read more

Chick-fil-A - Pulled into to drive thru at 12:09 with like 8 cats ahead of me. Got my food at 12:13. Like whoa!!!! - Fast Food Near Me - Lubbock, Texas

Just drive across to town to get my daily cup of coffee and it was not warm. In fact it was cold

Stopped at the 4th street location on the way back to Austin. I always find Chicl-fil-a to be consistant no matter where you stop. This location was a step above the usual. Very fast and friendly service. There was not a staff member in the place that was not smiling. Shout out to the manager for making sure all was well with my order. Always a dreat "Go to" when traveling. read more

Great job Chick-fil-a I called you on my phone and your customers are just a nicest people your grilled chicken is clapping so is your normal chicken your fries are off the chisel and your purple sprite is amazing I mean I mean normal sprite sorry but I am amazin read more

CFA has perfected the CFA experience...consistently delicious chicken sandwiches and waffle fries served quickly and hot, with a smile and a "my pleasure" response to every thank you! Every employee has a smile and is willing to take your trash away or refresh your beverage. CFA is the best fast food restaurant on the planet! Pass the sweet tea, please! read more

My order has never been wrong. The staff are always courteous. Even though they are the busiest location in the U.S., they are able to manage the crowd effectively. I have never had a bad experience. It amazes me that they are so consistent. As an operations manager for a local business, I frequently try to model my training after theirs. A very customer oriented organization that makes me smile every time I do business with them. read more

amazing food and great Lubbock catering - Customer service is excellent and drive-thru is fast even when they are ultra-busy. I am always craving this place and cannot get enough of it. read more

Saturday afternoon the ladies restroom had no paper towels no working soap dispenser and they were out of toilet paper in the handicapped bathroom very disappointed! read more

First of all, my family and I LOVE Chickfila. This location has the absolute worst parking lot design in the galaxy! Tear it down and build a new one. Seriously an accident waiting to happen. read more

This is a great CFA, they have their drive through down to a science and can get you through pretty quickly. Food is always great, I mean it's CFA! I recommend getting a spicy filet on a salad with ranch dressing. The cookies are also wonderful, but I personally don't like them heated up. read more

What can I say it's chick fil a you know home of the best chicken sandwich so get over there get a sandwich and smile.

Who wouldn't give this place five stars! I have never had one bad experience there love the chicken strips. The chic-fil-a sauce is so good. Wait staff is always super friendly, helpful, and courteous! read more

I have heard that this is the busiest location in the nation. It's seems true to me but they do a great job of managing the crowd!! Friendly, clean, and good food! Not to mention a great company with Christian values!! read more

I will never go back to this Chick-fil-A again after the bad service I had throughout my time in the drive thru. I only went cuz I had to redeem my calendar card last offer for the year. The lady in the drive thru acted like I couldn't get the spicy chicken sandwich instead of the original chicken sandwich which made me mad. Then she thought I asked for a large lemonade instead of a large waffle fry. And for my condiments she thought I asked for ketchup which I didn't. When I ate my food the sandwich was delicious but the fries tasted GROSS AND OLD! They didn't have any salt on them. These are the reasons why I go to the one on university and 82nd! read more

My grandchildren & I were in on Sat. 9/6/14. We about FROZE to death!!!~!!! I know sometimes the controls are kept at the main office, but there should be a way to correct this. We were so cold that the kids did not even want to play on the playground. We were not the only one's cold because I heard everyone say how COLD it was. Just thought you should know. Dee Hunter read more

Fast, courteous & clean! Everyone is always friendly. The line at lunch moves relatively quickly. I can honestly say, they've never gotten my order wrong! read more

I heard this is the most attended chic fil a in the US. No wonder why, it is consistently perfect with nice employees. I love it here. The salads are amazing. Best fast food around! read more