We have been here about 4 times. Each time is lovely. Once we sat out on the front porch-very nice. Inside one night (Burger night) was loud and busy but FANTASTIC food. The waitress was very friendly as well. I wish they would open for lunch or earlier for dinner. Sometimes, we wait in little Lenox just for them to open as we have to travel back to Albany before nightfall.. OVERALL: One of my favorite spots. read more

Firefly Gastropub - Nachos! - New American Near Me - Lenox, Massachusetts

Terrific food. Had poor service last week. Wine, a terrific Pinotage, was served almost hot. Had to ask for an ice bucket twice to cool it down. Waitress also forgot to apply a Restaurant.com coupon and had to rerun the bill. Al said, I would go back again due to the excellent meal. Had the gazpacho and the Bison short ribs. Very close to Tanglewood. EM Rhinebeck, NY read more

I should have listened to Maureen from Welfleet or Dan from Lenox. One star is given merely because there's no lower option. The service was extremely poor, I would say slow, but barely existing is more accurate. The food was so badly over cooked I would have been embarrassed to serve it maybe that's why the servers avoided us. In such an upscale neighborhood, with other options...how is this place not ignored? Go anywhere else. read more

This rating is BS. Because people are rating the wrong thing. Come for the cocktails and the live music on. Saturday. (And the truffle fries). The bartenders really know their stuff. An eccentric (and sure to satisfy) drink list, a friendly atmosphere, and the live music is reason enough to come. Fine, maybe the food isn't awesome. I have no idea. But the drinks, the staff, and even the cushy seats at the bar are reason enough to return. read more

Had a wonderful meal at Fire Fly tonight, food was delicious with very generous portions, atmosphere was friendly, service fast and attentive, very relaxed atmosphere with plenty of options for indoor or outdoor seating. Wonderful cocktail options And family friendly!! read more

I was very impressed with the service here at Firefly. Our waitress was really attentive and happily answered our questions about the menu. I'm only giving this place 3 stars however due to the average tasting food and outrageous prices. I must say that their cocktail selection is great- the best part about my meal was the ginger martini- and the candied ginger was a nice touch. I feel like this place is geared towards out-of-towners who don't mind paying NYC prices for average tasting food. read more

Wonderful experience! We sat on the porch on a perfect summer evening . Had corn on the cob, nachos, oysters, chicken skewer various salads, hot fudge sundae and Boston creme pie. Wine and beer selections were outstanding and service was excellent! Our waitress, Althea, was personable yet professional. I've eaten here before and had good memories which brought me back, as they will again! read more

Firefly Gastropub - Firefly'a tasteful and welcoming ambiance invites diners with a delicious menu to match . - New American Near Me - Lenox, Massachusetts

I can't even give this restaurant 1 star! We had dinner reservations for 7:00 last night. We were given a table immediately next to the stage where the live performers were starting at 8:00. That was the first problem. There were 2 large speakers next to the table. We couldn't hear our friends from across the table, even during the bands' warm up. When we expressed our concern to the lead singer, she said that this is nothing compared to what the music will be when we start playing. Next, it took almost an hour to get our appetizer. Then after almost another hour, we received our meals- 2 were cold, 1 was ok, and the last one was the wrong meal. After another 15-20 minutes, 2 hot meals were brought, and the correct meal was also brought to the table. We were given multiple excuses-a server had walked out, the kitchen was backed up, and the hot and cold servers from the kitchen were not aligned. Our server refused to come back to our table after some period of time. Even though they gave us our meals for free, it was one of the worst situations I've ever encountered in a restaurant, anywhere, ever! If you have the chance to go to Fireflys, don't do it. Go somewhere else. read more

Love sitting at the bar!! Service is always great! Greg and Tyler at the bar are so attentive and make great drinks! Love the food there too. When they have music nights the atmosphere is even more fun than it already is! One of my favorite hang out spots in lenox! read more

Came here on $5 burger night and got $10 hummus plate and a couple well priced local beers. Underrated. Great deck dining area for cool autumn nights. read more

WARNING: DO NOT GO TO THIS RESTAURANT. Worst service possible!! I placed a takeout order at the bar at Firefly at 5 p.m. on a Friday afternoon at the end of July, and didn't think to check if my order had been filled correctly: it was only a veggie burger with two extras (caramelized onions and guacamole), so how could they screw it up? Only when I got to Tanglewood and took the food out of the bag did I discover that neither of the extras had been included, even though I'd been charged for them. What makes this even more inconceiveable is that there were no other customers in the restaurant at the time. How difficult could it have been to get this right? read more

Our first visit to Firefly and it wasn't very good. The food was served cold and we had to send it back. When the waitress brought it back to us we got the attitude of total annoyance. We have never felt so uncomfortable, and the owner was extremely snooty and unpleasant. I do not recommend this place, if you want a nice evening out, try Frankie's down the street. read more

Have drinks, eat elsewhere. Food prices outrageously high, even for Lenox, and our party of six was major disappointed by what was served I suspect the place is going down the tubes. On the Tuesday before Labor Day we were the only customers. Obviously the word is out. Too bad cause the tables are nicely placed and spaced and the lighting is kind. Sharon was a very good server but that did not mitigate the low quality plates out of the kitchen. And did I mention the sky-high prices? read more

I have never written a bad review for anything. Everyone has a bad night but this may have been one of my worst restaurant experiences ever. Food was less than ok and first plate of the main course came out 90 minutes before the last. We were not offered why sort of concession apart from Some frozen cannoli. I gave the manager the option of taking something off the bill or me not leaving a tip. They took something off and added gratuity to the bill. Pretty sneaky. The owner then lied about not being there! If you screw up its ok. Take responsibility and move on. One star is generous. The Berkshires are full of good restaurants and this one does not belong among them. Eat elsewhere. read more

Out of three plates we ordered to split , I was underwhelmed with all of them. The burger was tiny and the salad was basic. There was no passion. Not worth the money and the term "gastropub" is completely misleading. The only redeeming thing was sitting outside on the porch. read more

We came here for the music and to be with good friends. The venue is very intimate and charming with a nice dancefloor. The salads were pretty good, but the gazpacho was only ok. The band was wonderful: Samirah Evans and her handsome devils. The food and drinks were pretty expensive, but we did not pay for the entertainment, so all in all a good deal. We will definitely come back to enjoy more music. read more

$5 burger Wednesday night, too long of a wait time between order and serving , ordered medium well burger and it was well done but was tasty, fresh cut fries were excellent. Long wait again for the check. Nice place overall. read more

We had very pleasant service here and thought the atmosphere was pretty nice. Our "garlic plate" antipasto was excellent, but our entrees were good but not great. You should surely eat here at least once if you are staying in Lenox a week or more... but if you're just stopping through town for a day, you can do better in this price range. read more

Stopped in for a late lunch/early dinner with a friend after an afternoon at the Mount and sat in a booth in the bar. We both started with soup (gazpacho and the special of kale and chickpea) and shared the meatballs and flatbread. The service was fine, the food was fine, and the price was high. There weren't too many other choices in Lenox for a late lunch and we didn't leave disappointed. Overall it was fine, but I wouldn't stop here if other dinner options were open. read more

The service here was probably the worst I've ever experienced. We would have left after waiting an hour without any food or drinks arriving ( they did offer us water a few times) but we stayed to see the band we had been watching set up. And they were worth it- great performance by the BTUs! I would recommend this place for those looking to enjoy great live music while drinking water. Difficult to get anything else, not even an apology. read more

I must be honest, I too, had heard mixed reviews about Firefly, as we own a B&B in town and I like to hear our guests POV on the various restaurants in town. Well, while I'm glad for the busy season of summer and fall foliage, I am so happy to have a bit of down town an enjoy all of our local restaurants and let our guests know my own POV on various restaurants. I visited Firefly midweek, and it was busy at 2000, a good sign, it was also busy with locals and tourists, another good sign. I enjoyed the sleek décor of the main room and the cocktails, well, they were quite tasty. The perfect mixture of strength vs. flavor. I ordered the half chicken with leek and pear au jus, red mashed potatoes, and a local autumn veggie, I can't remember what it was, but it was cooked perfectly. Holy cow, their portions were ample and tasty. I plan to take the hubby back as well, as it would be fun for date night! I also appreciated that they participate in restaurant.com's gift certificate program, being that in this tight economy stretching one's dollar is a necessity, but enjoying some R&R is important too! They also have fun daily specials, that look good, so I think we might bring our 12 yr old boys on the nights they have wing specials, taco night or 1/2 burger/chicken sandwiches. Enjoy- read more

We have heard good things about the owner - alas, she was away when we visited. The service was slower than slow - despite the fact that we were one of about 3 tables occupied in the place. Our server apologized, but we could not figure our why she took so long to take our order. The wine was okay - glass was a little crusty on the outside. The fried broccoli came in a pasty flour and water mixture, the sauce was delicious and lemony. My pasta was described as something exotic, I can not remember which one, campanelli maybe? When it arrived, it was actually supermarket penne that then arrived swimming in a green oily sauce (arugula pesto) There were about 10 halved cherry tomatoes and -- no exaggeration - about 40 cloves of garlic! Also some gooey fresh mozzarella. My husband ordered the veggie burger - but they were out - so he ordered another selection, to be told that they were out of that also! Finally he ordered a BLT off the menu as nothing else on the menu appealed to him. It came with about 7 slices of bacon on a bun with a thin slice of tomato and one leaf of tired lettuce. If you like to drink, you may forgive the food - the bar crowd seemed pretty lively. We won't be going back any time soon. read more

BEWARE - I contacted the owner about the below who promised to refund a portion of my money, claimed to send a check which was never received and now has cut off contact Late last year I dined at Firefly. It was a special occasion and there were 8 of us in all. We were quite disappointed in the food and appalled by the service. As we waited an extraordinarily long time for our drinks to arrive, we ordered chips and salsa (Habanero Salsa) and were surprised by how few chips came with the $6.00 dish. After drinks finally arrived and we placed our order and the following was our experience: Mushroom and Barley Soup - Over salted Shrimp (Gambos con Ajo) - Terrible. The shrimp were served in a pan of oil that actually congealed as we sat and waited for our plates to be cleared (again a long wait) Butternut Squash Mac N' Cheese - Way too much sage. It was all you tasted. Grilled Bistro Steak - Very good Chargrilled Angus Burger (all 3 of them) - Absolutely dry and flavorless. Stale bun. No chargrilled flavor whatsoever. Grilled Pork Loin - "nothing special" Hot Fudge Sundae - Almost no hot fudge...really just vanilla ice cream with whipped cream Bouchon - Never got to taste it (see below) Okay....so the food was not the best, but what really was unacceptable was the service. We were trapped at your restaurant for over 2.5 hours. We had to track the waitress down to get a second set of drinks. I finally got up after waiting 30 minutes to pay the bill and to ask for our desserts to be boxed up so we could go. At some point we were told the other wait staff was "stuck in traffic," but we drove in from 30 minutes away without a bit of back up. I also simply cannot imagine that they would not have arrived at some point during our 2.5 hours in your establishment. The service was simply deplorable. Paying the bill was the final straw. The bill was all wrong including over charging for the prix fix menu by $6.00. We were also surprised the learn that we had been charged extra for pickles and jalapenos which the waitress offered us but failed to inform us was an up-charge - yes it was printed in the menu, but was presented verbally as included. Finally, I was informed that I was required to pay a 20% tip as we had a party of 8. To my knowledge, this is not published anywhere on the menu. Moreover, to charge the standard tip on service that was acknowledged to be substandard by the restaurant staff is absurd. I am happy to tip at even 25%, but not when I had to get up twice to track someone down for service or when being stuck in a restaurant for 2.5 hours. For what it is worth, there were at least 2 other nearby tables complaining about being mischarged and suffering through poor service. My advice - go elsewhere! read more

We had dinner at Firefly last night and it could not have been better. The Rainbow Trout was cooked perfectly and had an excellent taste. Our sirloin steak was also cooked as requester, a perfect rare. The locally sourced vegetables were just right. Our complements to the chef (cannot remember or find his name on-line) and his superb team. The hostess and waitresses were as accommodating as anyone could expect. Our server, Kaycie, was extremely friendly, sincere and most helpful, answering all our many questions with a smile on her face. Today, one really appreciates a great attitude. This is about the third time I have eaten here and there will be more. read more

Avoid this place. Service is bad. Food is bland. Prices are steep. Go to McDonald's. You can't post your review without picking at least one star, or there wouldn't be a star. read more

After reviewing lots of menus online, looking for one that met both vegetarian and carnivore sensibilities, I decided Firefly was a great fit. So I called and made reservations. Unfortunately, seemingly all of the other visitors to Tanglewood that weekend did as well. The staff at the restaurant was disorganized and clearly unable to handle the onslaught of diners. More than once we heard potential diners considering going to a different restaurant altogether. After (finally) being seated, we were greeted by a server who was clearly well-meaning but also clearly "in the weeds." It turns out that she was new to the business and even had to have help with basic wine service. Being in the business, I know that this can be intimidating for a new server. But the management should know the demands of a restaurant in a summer resort town ... The food was - good. I wanted it to be so much more. My appetizer vegetable plate was nice, but not exceptional. My entree - the "house made" veggie burger was fairly bland. I had added sautéed mushrooms and they more than overpowered the burger's flavor. Not great, but not bad. My partner got the Lobster Roll, which came out consisting of just lobster meat and tomato on a roll. He didn't dislike it - but thought the menu and/or server should have mentioned it was less of a traditional roll and more of a "deconstructed" sandwich. A LobRoll without mayo, celery, onions? Needs an asterisk at the very least. The restaurant was cozy and the service, once they got their feet under them, was very pleasant. Still, it felt like a restaurant in its infancy, which it is not. It has great potential, but it needs to grow up. read more

I'm surprised by some of the criticisms given for this American bistro. I found service friendly, perhaps slow however but only so much as to allow for proper savoring. My trout almondine with saffron risotto and Brussel sprout sides was the finest trout fish I've tasted; rich, complex, and ideally cooked. The duck confit salad special I shared as an appetizer was balanced with mild goat cheese, acidic picked onion and sweet raisins- thoughtful and seasonally perfect. I was even pleased with the reasonable cost considering the food quality and portioning. I am hard pressed to find a reason not to return to Firefly. read more

When I first moved to the area, this was one of the first restaurants I went to. I had read good reviews about it and was excited to try it. Honestly the only thing I liked about it was the nice decor and our friendly waitress. The food was very mediocre, yet incredibly overpriced, especially for such simple dishes, like nachos! Like many restaurants in the Berkshires you could tell that the quality of ingredients were good (local, organic), but the taste was very bland and the whopping bill we got at the end made it even worse. read more

Sat outside on a beautiful evening. Nachos were spectacular. The mussels and fries were excellent. The burger was good. Service very good. Nice meal in relaxing setting. read more

Very good food and very good staff. I was there for a wedding rehearsal dinner and we had the place to ourselves. They catered to about 100 people and the place did an excellent job taking care of everyone. The bartenders knew how to make some decent drinks and they were really friendly as well. I would go back to this place but probably never will because it is 3000 miles away. read more

Firefly is my friend's and my go to for meeting for drinks. It's a fun casual restaurant with good drinks. The bartender Jordan is extremely accommodating and an all around nice guy. Wednesday nights are burger night so you get a cheaper price which is great. I do no recommend the chicken sandwich, I got it last summer and it was undercooked. Unfortunately I haven't been able to have chicken ever since that experience. read more

I been here before and the service and food was okay. Flat bread I ordered first time here was hard as cardboard and overpriced. I decided to give this place a second chance even though some locals talked somewhat???? It's Friday night and not much to do in this town and most people do for fun here seems to be drinking and eating. So my girlfriend and I sat at the bar ordered burgers and drinks. Then when the bill came, I offered to pay. Gave the bartender cash and for some weird reason he gave me back the left over cash but it was short of a couple dollars, I thought, that's strange. I did give him 20% tips which more than he actually deserved since he was busy chatting with his friends than paying attention to his customers. I heard about how desperate restaurant service people are in this area when it comes to getting tips, well this incident seemed to have proved it right. Not coming back read more

We stayed in the area for two nights. Tried Firefly the first evening. Food was fantastic, service was great, wait staff unbelievable. We liked it so much we went back the second night for $5 burgers. Great food and drinks. 5 star all the way. read more

We went at 5.30pm for a pre Tanglewood dinner on July 4th. Despite telling the waiter that we had a show to get to and despite the fact that the restaurant was 1/2 empty the food took until close to 7 to get to us. Our waiter was missing in action and I had to get up twice to find service. I ordered the Cobb salad and with calamari to start. The calamari dish was tiny and just a few mouthfuls. However the lobster Cobb Salad ($32.00) was an exercise in how to ruin a perfectly good dish. The salad had all the right ingredients except for the dressing which was all vinegar. Had there been more time I would have sent it back. Firefly gets a 2 only because my wife's dish (salmon) was OK otherwise I would give the a 1 for ruining a perfectly good salad and for the slow service read more

Once a lovely place to go - nice atmosphere - good people..not any longer. Their food lacks flavor, staff is hit or miss and the atmosphere is looking dated. As for Meg D - you didn't order wrong, nothing there is amazing and zinc is only slightly better (there it depends on the night) read more

Mediocre at best. Decent service although a mixup with the wine. Need to invest in a salad spinner, and ran out of featured steak entree and creme brûlée dessert before 8pm on a Saturday night. read more

During a recent trip to lenox it was fantastic to find a restaurant that would allow us to eat dinner and sit with our dogs. The restaurant had outdoor seeing in the front porch, seating inside, and a couple tables in the back on the back porch for casual drinks and food. I wish I could endorse this place, but felt the food was just alright and very overpriced. The guacamole was eight dollars for a very small scoop. The entrees took a very long time to get to our table. I had the chicken sandwich with fries. Pretty standard ... not worth the $15 price tag. My girlfriend got chicken rather than shrimp but we were so hungry that we didn't say anything so that we can just eat. Overall I felt our waiter was more concerned with serving his friends on the table next to us than serving us. Our dinner took a very long time from start to finish. read more

Busy restaurant but the kitchen unfortunately can't keep up with orders. We waited 45 minutes for appetizers and another 60 minutes after that for our mediocre meal. Pretzel sticks and nachos came out burned and we were told that was just how the grill cooks them. Service was fine but food not worth the lengthy wait. read more

Absolutely love this place! Claude was great! Good service, generous portions of delicious food. read more

Food was standard but substantial. Our server was very attentive and polite. However, the dishes were extremely expensive for what they were. Additionally, the hummus plate we ordered came with a huge dish of hummus and four tiny pieces of bread. We had to ask for more. Overpriced and overall, not worth it in my opinion. Would recommend, but not as a first choice. read more