Steve Rahmn and a work crew at Firebrand did a fantastic job of replacing our defective generator that backs up our off-grid PV system in western Sonoma County. Through no fault of Firebrand, the new generator that was ordered was damaged during shipment. A second generator was shipped but became stuck in a blizzard in the midwest. While this was happening I was diagnosed with a medical problem that required surgery. Steve worked heroically to locate a generator from another dealer so he could install it before I went to San Francisco for surgery. Despite the extra expense and effort involved, Firebrand did not charge anything beyond the original estimated cost. Firebrand went far beyond expectations to accommodate our needs and their technical expertise was superb. Our overall rating of Firebrand is SUPER OUTSTANDING !! read more