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    Wallace Heating and Cooling

    5.0 (5 reviews)
    Open • 8:00 am - 5:00 pm

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    Reyes Heating and Air - Preventative maintenance at Bon Air Center

    Reyes Heating and Air

    (156 reviews)

    Late to review but we've had a great experience with Reyes Heating & Air -- first to install our…read morezoned HVAC, and then for subsequent service visits. We found their prices to be reasonable. More importantly, Udiel (the owner) and his team are all responsive, friendly and helpful. When our heating system broke down over the holidays, they still were able to have a guy come out on Dec 26 (despite being closed) to identify the issue and order us a replacement part. He told us what needed to be done to prevent it from happening again -- essentially the crazy winds knocked the cover off a unit off roof loose and water got in. They managed to secure us a part quickly and replaced in before we had friends come over for New Years Eve. So grateful for their help during the holidays. Cannot recommend Reyes enough!

    I posted asking for help on my local Facebook page and got dozens of responses…read more I ended up reaching out to Udiel from Reyes Heating and Air, who had made a surprising and generous offer on my original post -- to replace my water heater at no cost. I'll admit, I was skeptical at first but after speaking with him on the phone and learning more about his experience and heart behind the offer, I decided to have him come take a look, hoping maybe it was something simple. Udiel and his young assistant (who had the best smile -- I'm sorry I don't remember his name!) arrived promptly and got right to work. After assessing everything, he explained that a leak in the heater was keeping the pilot light from staying lit, even after relighting. Since the unit was installed in 2010, replacement made the most sense. I accepted his offer -- gratefully. The installation took a few hours, and there were a few hiccups removing the old unit, but they handled everything calmly and professionally. I now have a brand-new water heater with a warranty -- and hot showers again! Udiel has nearly 30 years of plumbing experience, but what stood out to me even more than his skill is his character. He showed compassion for my situation as a single mom laid off in October. He believes in karma and giving back -- locally and to Guatemala, where he's originally from -- and more than most people, he lives that belief through action. He helped me when I had no money and no hot water and that's something I won't ever forget. Kindness matters. Acts like his restore my faith in humanity and remind me that we really need each other. Doing good feels good -- on both sides of the exchange -- and I fully intend to pay this forward. I hope we all continue to look for small (or big) ways to do the same. I wholeheartedly stand behind his work. He is an excellent plumber and a genuinely good human. If you ever need help with heating, air, or plumbing, please consider: Reyes Heating and Air 415-375-1490 57 Hamilton Drive, Novato, CA 94949 www.ReyesHeatingandAir.com CA Contractor #1057236 They also offer free estimates and discounts for seniors, veterans, and first responders.

    Jazz Heating, Air Conditioning and Plumbing - 7

    Jazz Heating, Air Conditioning and Plumbing

    (94 reviews)

    I scheduled an appointment by phone for the following day between 4 and 8 p.m. After waiting…read morethrough the entire four-hour window with no one arriving, I called after 8 p.m. and learned that my appointment had actually been scheduled for a different day. When I was offered another appointment, I asked whether they could provide a smaller arrival window since I had already spent four hours waiting for an appointment that had been scheduled incorrectly. They were not able to offer one. What was most disappointing was how the scheduling error was handled. I spoke with the same person who had originally scheduled the appointment, but there was no acknowledgment that the appointment had been entered for the wrong day and no apology. I was told they understood that the situation was frustrating, but that felt very different from taking responsibility for the mistake. I understand that scheduling errors happen. What mattered to me was how the error was handled once it was discovered, and unfortunately the response did not give me confidence in scheduling another appointment.

    Super disappointed with the quality of service and the additional ~$3,500 dollar damage left behind…read moreafter Jazz Home services installed a new furnace in our home. The repair team scratched the stairwell and stair rail, and they left the house very dirty. Our wash basin was also damaged in the process (picture attached). They came back and said all the issues were fixed - but the wash basin remained damaged. I let it go. A month later, our functioning AC broke and stopped working in the summer. We had another vendor install a new AC Cooling coil. Through their inspection, they found that the plastic condensate drain pan of the older AC system was cracked and broken, leading to water dripping onto the new furnace. According to their assessment, it appears that this damage could've only occurred during the installation of the new furnace. We identified a few open items and visible damages right after installation with Jazz home services and we let the broken wash basin go (Repair cost $1,000). The broken drain pan was not visible when they left and this breakage ended up costing an additional $2,500. I attempted to reach out but no response. This was totally unprofessional, resulting in poor quality service overall that ultimately cost us more headaches and additional damages that we had to fix and pay for.

    Wallace Heating and Cooling - hvac - Updated October 2026

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