To begin with, the office staff ie wonderful, professional and pleasant to work with. Getting an appointment time that works with your schedule is easy. The tech that came to my house, Scott Hampton, arrived early, communicative, knowledgeable and a great guy. He's been here twice and was a consummate professional both times. Overall, Elevated Comfort gets an A++ rating from me read more

Daniel and Rick did an amazing job installing my heater!! They were punctual,professional, courteous, efficient, quiet, and they cleaned up everything when all was complete! Daniel showed me how to program my thermostat, so I am comfortable doing it on my own! A Big shout out to Zachary!! He came out immediately to diagnose my heater. He informed me about all there is to know about a heater and answered every question that I had!! He was personable, professional, and really listened. He explained cost, warranties, etc. He was the reason I went with Elevated! I can't forget to mention the office staff. They were very easy to work with, kind, personable, and timely as well! Thank you all for a fantastic experience! read more

Elevated Comfort - Heating & Air Conditioning/HVAC Near Me - Cotati, California

Thermostat wasn't working. I found Elevated Comfort on yelp. The Staff is Responsive. great communication. professional. and reasonably priced. read more

Great Company! Knowledgeable and nice techs. Highly recommend! On time; they text you and keep you updated.

Great experience start to finish. JP designed a great heating and cooling system for my 3 story home. I chose a 4 unit Mitsubishi split system. JP accompanied Alex the site manager came prior to installation to map out location for each unit along with the outdoor unit. He also came to help build the platform for the outdoor heat pump. Miguel and Mario just completed the 3 day installation. Everyone was professional, knowledgeable and friendly. Miguel and Mario left everything clean and tidy. Pricing was very fair. The entire experience could not have been better. Looking forward to using my new system. read more

Decent service, nice guys on time, with maybe a slant towards figuring out how to upsell. I think that's the way of things with all of the very large companies and the low cost maintenance deals. Pretty thorough from a documentation and diagnostics standpoint, less so from a cleaning everything standpoint (not a lot of cleaning/flushing/etc). The diagnostics is where they can work out some upsells (which who knows, maybe they're mostly necessary, but woof they are costly), and deeper cleaning/cleaning winds up also being extra. read more

We have a yearly check up service. Zach is very punctual, respectful, And knowledgeable. Happy to recommend this company read more

We have worked with Elevated Comfort with our home and my parents' house. The professionalism, flexibility, and care they have provided was outstanding. My father is going deaf, he struggles to hear most things, but every technician has sat down with him and made sure he understood what was wrong and the different options available. It took awhile to get through the information, but my father felt understood and was able to make a confident decision. Thank you all, we really do appreciate your support during these home emergencies. read more

Brandon was great! I will definitely be going back to Elevated Comfort for my HVAC issues going forward.

My elderly mother was having issues with her HVAC and with me living out of the area I was a little worried of someone taking advantage of her. I called around to a few places and did not feel super comfortable until I called Elevated Comfort. The girl on the phone, I think she said her name was Christina, was very friendly and informative. She made me feel comfortable and I felt like my mother would be in good hands. Fast forward to after her apt. My mother was taken care of and paid a reasonable price to have her HVAC repaired. I will certainly be calling them again anytime she needs assistance. read more

My blower went out on my furnace during winter, Brandon was very helpful in resolving the issue. He needed to make a few phone calls to make sure it was covered under warranty as there was no record of service at my home. He went the extra step and researched the model number, and it was repaired and covered by warranty. Great communication by texting read more

Zach came out to diagnose the issue with my heater on the Monday before Thanksgiving. He ordered parts: blower and control board, which cost me ~$4k. I was disappointed that it wasn't available until after Thanksgiving and there was no communication regarding scheduling the install until I called them on the following Tuesday. Zach came the next day and did a great job installing and testing out the system. I was disappointed that they couldn't diagnose whether the problem was only the blower or both the blower and the control board. I paid the extra to replace both in hope of avoiding another costly repair in the future. Only time will tell if it was money well spent. read more

Amazing service from start to finish. The truth is, sometimes with big companies, the personal customer service aspect can get lost. Sometimes. Definitely not with Elevated Comfort. My mom is not an easy customer to work with, but after several quotes, she decided to go forward with them. As her financial advisor, ahem, there were quotes less expensive some were more, but the way that they interacted with her sealed the deal for me as well. They pursued the job, but not in a pushy way. It was a major financial undertaking for us and they respected that but never let the quote completely go to sleep. When we finally decided to go forward, they brought space heaters that same day because the weather had changed so much. They delivered the materials and then started the job the next morning. Each visit was announced with a text reminder and they were always on time. All my mom could say was how nice everyone was. How they worked with her communication issues in order to solve some issues about where to place the newer/larger AC unit. They were mindful of her property and the plants. They did a good job explaining the thermostats to her, making sure she understood and could demonstrate. It was a positive experience 100% and I would recommend them going forward. Yes there were lower quotes and great other companies that I would recommend as well, but my experience was very positive. read more

Our AC wasn't working heading into a heat wave. Elevated Comfort was able to provide same day tech to check it out and Zach was great! He provided various options to us and got the unit working again. We've used Elevated Comfort before and always have had a great experience. Highly recommend them and Zach is great! read more

Dec. last year on the 1st I called the company since I used them prior on couple occassions..they happend to answer my call back for a issue with my split heater outdoor unit for a Casita in K area. Seems couple homes later I asked around had the same issues. The technician came and for an hour of wasting my time(he kept wanting to see if there was a crawl space in the casita which as you can see clearly there is none..had to take him all over my main house to look for one) he ended up staying I guess about 3 hrs. When he examined the split heater unit, he said the refrigerant was leaking ...we had to go ahead with the repair because it was needed since there was no heat coming out of the unit in Casita. He showed a price 2269.00 which I though was high but I went ahead to get it fixed since he was there...At that time he never said it was a flat rate that the company charges..was not transparent , no disclosure, asked him about senior or first responder rates discount he did not know but yet later I looked online at the website it states 10% ..he gave me 5% so like he does not know what he was really doing?? My main issue regardless they have very good reviews so who knows what happened here this time with me. Maybe they think they are so good now they can charge alot ...whatever...but I wrote and called later was sent an invoice thru email - I was shocked that the technician never explained in detail what he actually did step by step and how he arrived to what he did and ..it was just plain a little paragraph that did not explain to me what I wanted...called office etc...no avail same invoice ..invoice did not even say the work was guaranteed at ll. I looked up how much refrigerant he put was so many ounces it came out to 280.00 ..why in the world did they get to 2269.00 Did the technicain take apart the unit, clean the bllowers etc.. no mention of that...he was on the phone several times asking of what to do ? Talked to owner later on, when I had no call back in regards to detailed invoice..he said he would do something about it nothing was done even with a detail invoice..wrote a long letter email and comes back with the office manager trying to say the company does a flat rate ..now she tells me to justify what they charged ...just their way of protecting themselves, what about me the homeowner...is there no recourse..well at this point it is about integrity not about the money paid as much..I will take my chance sand see what happens as I waste my time gathering letters etc s which I will be copying to the CSLB and State Attorney General and Better Business Bureau.. I just felt like I was taken for and another neighbor with same type house and issue said Elevated Comfort quoted her 2,000 ..back then..she did not have them come do the job..They were not honest and upfront about their work this time with me...I would not have used them and not recommend them..But to each its own... read more

Highly recommended. Zach was an excellent and responsive technician. He quickly diagnosed the issue, had the parts, and made the repairs promptly. Pricing was good. Will certainly use this company again. read more

It's rare to find a service provider with the level of detail and professionalism that I experienced with Elevated Comfort. I will definitely be using them again for my HVAC needs. read more

Zach was a true hero. I have found my No 1 HVAC company of choice. I am a fan for life.

Calling for an appointment was easy! The rep was informative and thorough to prepare me for the tech's arrival. Appointment was made for MY convenience! Tech (Brandon) arrived ready to solve the problem! Communicated the issue without overwhelming orbelittling me and was courteous through and through! read more

Elevated Comfort - Furnace serviced by Elevated Comfort. - Heating & Air Conditioning/HVAC Near Me - Cotati, California

Hi, everyone. I needed to replace a very old air conditioner & furnace system in my mobile home. The men were very polite, great at explaining all that was needed to either repair or replace my system. I appreciated that approach, to give me the options of either the repair or replacement. My system was 24 years old and the parts would be harder and harder to obtain so I opted to replace the system. The only negative was that the price isn't cheap at all, BUT you get a great warranty; 10 years of parts and labor plus service calls are covered. The men worked very, very hard & they had to work all day to figure out a certain issue to get the AC working right because of old wiring in my home etc. I'm glad I chose them. read more

Scott came out to inspect our heater and was great - on time, friendly and very knowledgeable. He explained everything clearly and didn't try to upsell. We've had multiple visits with this company and continue to be impressed with their service. read more

Great company, always resourceful. A lot of companies to choose from but I would go with elevated comfort!

I can't say enough about how impressed my husband and I were with all of the people we interacted with from Elevated Comfort. Marcu and Victor were on time well prepared and very professional. They handled the job efficiently and finished off by cleaning up the work area so well it was hard to tell that they had been there. read more

Everything! Courteous guy, helpful with problems in a totally different area than what he came for. Elevated is the best!! read more

My heater quit on one of the coldest days we've had. I checked Yelp for heater people and after a few calls and Yelp ratings I had Elevated Comfort come out to have a look. They were very professional, right down to clean uniforms and a huge marked truck. They showed me photos of my 30-40 year-old heater going bad so I decided to get a new heater. The soonest they could do the work was 2 days away so they loaned me 2 nice space heaters. They came out again to do the install, which required things done to bring everything up to code. They arrived at 8:00am and were done by 3:00pm, which I think is amazing considering the tough attic access and all else that they had to do. The guys were totally professional and knowledgeable and I can't thank them enough. I totally recommend Elevated Comfort for any work you need done! read more

These guys rocked, from the time I called on a Friday, to the install of our brand new furnace the following Tuesday! Technician-Scott and Ryan were prompt, friendly, informative and professional. The quote/estimate given was fair/reasonable and in the end was what we paid. Installers-Oscar and Kevin were prompt, friendly, informative, professional, quick and did an outstanding job. Thank you to everyone at Elevated Comfort for your great service! I would definitely recommend them to anyone needing HVAC work to be done! read more

This company gave me a quote that was twice the amount two other companies quoted me, boy was I mad when the sales rep gave me his quote. I laughed & told him I didn't want to buy a house, I wanted to by a new HVAC system. Unbelievable! read more

Came to misdiagnosed the problem. Then was quoted an outrageous number to fix it. Said it would be $6000 to replace the parts so I might as well buy a new water heater. The parts really were only about $1700. Misinformation trying to upsell a water heater job I don't need. Terrible communication. Everything about this was a bad situation in comparison to the numerous other electric plumbers I talked to. More like elevated price. read more

Brandon was on time and he was very professional and explained our issues . Still waiting for my estimate though

I will start off by saying we did not use there services at this time... however I really couldn't have better things to say about the service I received. Our Furnace went out this winter and I shop around, a lot, too much... I got 7 quotes but if the "service" i received was to be Rated Josh and Elevated was number 1 by far. Because of service time windows I had two HVAC vendors show up at the same time. Josh introduced himself then stated he would wait till the first vendor was done. He wasn't annoyed he was super kind and professional. Josh was a straight shooter, I was really really impressed with his knowledge, professionalism and honest opinion. Now why didn't we use them? Well, we ended up going a bit of a different direction and built out our system in a way that another vendor was a better option this time. It was a much harder decision than one could imagine simply based on the amazing service we received from elevated! read more

Ian was great. He came, figured things quickly. Had to order parts so took a few days to get it up and running but it's running well. Thank you! read more

Michael performed a thorough evaluation of my Rental Property Furnace in San Rafael & provided me, as the homeowner a complete assessment. After having a great experience with Scott Hampton of the same company, Elevated Comfort, on my primary home in Tiburon, I had high expectations. Needless to say I'm truly delighted with the thoroughness of the analysis. Knowing what to do; how to maintain the Furnace via quarterly Filter replacement & what to be aware of going forward I can only say -bravo! Value? Absolutely....none better! Highly recommend this Furnace specialist company! read more

We got a live person when we called on a Saturday about a furnace problem; their tech Zack was here first thing Monday AM and solved the problem for the advance-quoted diagnostic fee of $89. Wow, no extra charge! Zack explained how to interpret the indicator lights if there is trouble in the future, checked our room vents for even distribution of heat and was overall pleasant to have work in our home. read more

The service I requested was completed as I watched and was perfect. I calendared it on my cell phone yearly forever. The rate was the best after phoning every plumber in the north bay. Marcos is professional, courteous, and very nice. All my questions were answered. I am looking forward to my next year yearly maintenance. It was a good time in my life. Thank you for hiring him. He's a keeper! read more

After shopping around for multiple quotes I finally settled on Elevated. While they weren't the cheapest, I felt they were the most thorough and I believe that you get what you pay for. The install crew showed up on time, ready to work and by the end I had a brand new high efficiency running air conditioner. To the Elevated team, thank you! I will be recommending you to all of my friends and family. read more

Elevated Comfort - New outdoor unit - Heating & Air Conditioning/HVAC Near Me - Cotati, California

They were quick to arrive but left in 15 minutes saying they couldn't help. We got more requests for feedback than we got assistance. We called Ongaro who had the sink clear in less than an hour. So unless it's a dinky issue don't bother. Call a company with real equipment and experienced staff. read more

Excellent service and excellent professionalism. We had an issue with our unit and left a message with Josh. First thing in the morning Josh had already returned our call and connected us with the office. By 930 we had a technician, Brandon, at our house. Brandon resolved the issue and took his time to explain what had happened. He was very professional, very competent and really patient. He did a great job. If asked, I would highly recommend Elevated Comfort, Josh, and Brandon. read more

Company sent out Brandon to service our 5 year old A/C system which had never been serviced since installation. He was very experienced and said he had to also check our 7 year old furnace which is integrated with the AC. He cleaned and checked the AC outdoor compressor which was totally clogged with lint from our dryer and the furnace itself. While he was there he also drained our 5 year old hot water which had never been done. All of that would have been on a $100+ special, however he talked me into an annual maintenance and repair contract of $399 for all 3 systems which I thought was a good idea given I don't do DIY stuff any longer. And that today's 2 1/2 hour service and coming back out for additional AC calibration in hot weather or anything else required was included in the $399. Well, the next morning (Saturday) I turn on the heat and nothing happens. I call Elevated Comfort at 6 AM and get an AI generated response named Dane. My first experience actually carrying on a real conversation with a bot, and it was amazingly as good as a real person. I told Dane this was an emergency and he said a real person would call me back asap. A very nice lady, can't remember her name, called me within an hour and said a technician would be out before noon. Another very knowledgable and professional, Scott arrived about 11 AM and immediately went to work to diagnose the problem. Within 15 minutes he determined that a couple of hose connections in the furnace had been switched by Brandon. Scott said Brandon and he are long term senior technicians and I believe it. Scott said even the most experienced tech's make simple errors. I thought about giving Elevated Comfort 4 stars because of the screw up, but have decided to do 5 Stars. Why? Because the company was so responsive and professional, both Friday and Saturday morning. I also got in depth explanations from both Brandon and Scott about how my systems work and what to look out for in the future. read more

They couldn't be nicer on the phone scheduling the appointment. I got text message updates confirming the appt and then a pic of Scott our technician. He was super. Got our wall heater working again in no time. I would use them again. read more

Elevated Comfort - Our wall heater - Heating & Air Conditioning/HVAC Near Me - Cotati, California

Elevated Comfort installed a Mitsubishi heat pump unit two years ago. It has worked flawlessly since then until we came home from a vacation and found out that it would no longer heat. The controller in the hall registered a problem with a "temperature sensor." Within two days they sent out Alex, a technician, who discovered a mouse had severed the outdoor temperature sensor wire. It was quickly repaired and is back in use at no cost to us as the company has a good warranty, especially covering labor costs. Alex was great and answered all questions and instructed me further on how to operate the system's interior controller. Highly recommended! read more