I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

They been doing our yearly fire extinguishers services for 33 years at the property reliable,…read moreresponsible and trustworthy father and son business's . Thank you for such amazing service to your customers.

Our PTA is currently updating our emergency preparedness storage facility. Amongst our supplies…read moreand tools, we have four fire extinguishers. Our safety committee called the number on the extinguishers just yesterday afternoon and Dylan is servicing them today. He met me at the container after signing in at the office. He was friendly, helpful, and even offered to lock up upon completion. Thank you, Big Bear Fire Extinguisher!

I can highly recommend Rodriguez Fire Protection for any fire sprinkler work you need to have done…read more We did an ADU build and the city required sprinklers since they exist in the main house and Pascual made the whole process very easy and affordable. I wouldn't hesitate to use him again and will refer him to anyone who needs fire sprinklers.

Excellent company to work with. Very fast response and when you have an issue with your fire…read moresprinklers you need a company that is fast and knowledgeable. Fair pricing. They have the special state certification and license required to work on fire sprinkler systems. Highly recommend this company.

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

We worked with Fortify Fire Protection as part of CaptiveAire hood installation. It was a pleasure…read moreto work with them! As a result of several prior installation issues they ended up coming onsite 4 or 5 times without charging extra for the time spent. I would like to separately mention Jaren who not only completed the job but also helped us navigate some of the issues with installation as well as identify the root cause and corrective action on part of our general contractor and electrician. Jaren was always super responsive including on weekends. I would absolutely recommend working with Fortify Fire Protection; they are very supportive and make a rather stressful construction process easier.

Great service! My fire sprinkler was leaking and fortify fire was able to assist timely. His…read moreteam did a good job and completing the repair. Their price was reasonable and fair.