We can't recommend Todd Morris Fire highly enough. Our first contact with them was around 20 years…read moreago when we discovered that the sprinkler heads in our (then) newly purchased house were part of a recall due to them leaking. Sadly we missed the deadline for the recall, but Todd did right by us. His crew did a great job. Most recently we noticed evidence of a leak on our ceiling. Our roofer identified the problem as being with a leaking sprinkler in our attic. (News to us as we didn't even know they were there.) Kudos to Ryan for trying to get someone out the same day we called, but alas he couldn't make that happen. Gabriel and associate were out the next business day and not only replaced the offending sprinker head, but the other two as a preventative measure. Although we haven't comparison shopped, their prices seem reasonable - especially in light of the quality of their work and great customer service.

Todd Morris FP is always knowledgeable and great customer service. They responded so quickly when…read morewe were in a bind.

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

We worked with Fortify Fire Protection as part of CaptiveAire hood installation. It was a pleasure…read moreto work with them! As a result of several prior installation issues they ended up coming onsite 4 or 5 times without charging extra for the time spent. I would like to separately mention Jaren who not only completed the job but also helped us navigate some of the issues with installation as well as identify the root cause and corrective action on part of our general contractor and electrician. Jaren was always super responsive including on weekends. I would absolutely recommend working with Fortify Fire Protection; they are very supportive and make a rather stressful construction process easier.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

We've used FireShield for the past three years to service the fire extinguishers in our HOA…read morebuilding, and the service has been consistently excellent. Cedric, our service rep, is always on time, professional, courteous, and efficient. He clearly takes safety seriously and ensures everything is properly inspected and compliant. I also really appreciate his reliable follow-up and annual reminders, which help us stay on top of required servicing and gives our HOA peace of mind. Dependable, safety-focused, and easy to work with. We highly recommend FireShield.

I probably won't employ this place again as he tried to hard sell me on unnecessary fire…read moreextinguishers. I'm glad I checked with my general contractor and was reassured I did not need what the Firewise worker told me was the "law". So I would be cautious.

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

BEWARD of this company. Edwin took our money and abandoned the job to install sprinkler systems in…read more2 board and care homes. He claims to have left the country. He left the ceilings open, didn't pay city permit fees after we paid him to pay the fees, and we are left with trying to find another company to assess what he's done, and do the job he didn't do. He's not responsive, he is not honest and he shouldn't have a business license to operate.

1-Star Review: Firemax…read more We hired Firemax to install a fire sprinkler system for a brand-new construction in our apartment unit. What should have taken just a few months stretched into two years of delays, constant mistakes, and endless frustration. Oscar, the owner, writes his own contracts without legal guidance, which led to repeated disputes. His team failed to finish the work multiple times, forcing us to hire additional workers to complete the job. He continuously referred us to friends who were not licensed for the work and then charged triple the fair market price. Almost everything ended up being "out of scope," which we were not told upfront. The situation got so bad that we had to hire an attorney and file complaints with CSLB just to get the issues addressed. The only reason we chose Firemax was because they submitted the lowest bid, and we deeply regret that decision. Save yourself the stress, expense, and legal trouble. We had a horrible experience and would not recommend this company to anyone.

They were very helpful getting through city BS. They're a nice bunch over there and they're work is…read moreimpeccable.

Quick service , honest , punctual and got the job completed. Would recommend this business.read more

Great service with great price! I contacted them to service my 2 existing fire extinguishers. The…read moreservice guy arrived on time, and he told me I might not need 2 extinguishers for my shop. The transaction was very quick and smooth. Thank you!