So weird that we walked into a half empty restaurant and were told it would be 1 hour before we (2 adults one child) could be seated because a large party was coming in! This use to be one of my favorite Japanese Hibachi restaurants, but service has declined a great deal. This is an example of the lack of customer service I've experienced there the past few years. The folks in the bar area are a little nicer but very inattentive. Poor staff training for the front of the house will cancel out even great food. Well the food here is fair to middling at best so it's a wrap for me. read more

This place is more hyped up than it should be. Standard hibachi place. I've been to much better places. The floors were all sticky and the hostess was pretty rude when we arrived. They had just opened for dinner and the place was almost completely empty. There were 3 in our group and we were waiting on 1 more person before we ordered. The hostess told us she couldn't seat us until our whole party was there. We told her we didn't need a hibachi seat and a normal table would do. She said she couldn't do that either (um, why? Literally every table is empty). So we sat at the bar. The bar staff seemed nice but didn't bring us a drink menu until we asked for it. He brought the hibachi menu but not the sushi one. (Meanwhile the hostess sat on her phone chatting up some other staff member because the place was totally dead.) Once our friend arrived we asked if we could be seated now and the hostess begrudgingly sat us at a hibachi table, but not before the bar staff had to cash us out because for some reason he couldn't transfer our tabs to our table??? Again, they didn't all the menus, and brought us all soup without asking if we even wanted any. The sushi was alright, but nothing extraordinary. The Hibachi was ok but wayyy over soy-sauced. My friend order boneless barbecue wings and they literally brought her chicken nuggets with ketchup. She told them it wasn't the right order, and the staff had to ask the kitchen about the wings. Turns out they don't have them, and she had to ask for BBQ sauce on the side. She said they were chewy and gross. Wine was over priced and food wasn't good. Would not go here again. read more

This place is outstanding. After a less than stellar experience last time at the other place that starts with A, we decided to surprise my Son and have our family meet here for his 31st Birthday. From the moment we walked in the staff was friendly and helpful. The place is clean and well kept. Bright and open instead of dark and drab. As soon as all our party was present the hostess took us to our table. We were seated and our Server was Amy B. She brought our soup out to get us started and took our drink orders promptly. Upon returning she took our orders and then brought out salads. Good selection of dressing for our salads. Tuyen was our Chef; he was very talented and attentive to our group. Very good knife and cooking skills. Also very entertaining and accurate with those skills. Food was delicious and cooked perfectly to order. Everyone had more than enough and still had plenty to take home. They also allow you to bring in your own Birthday Cake which was also a plus. But they have cake by the slice if you want to purchase it. Some of the staff also, at my request, came out and "embarrassed" (in a good way) my son by having him dance while they sang to him. Outstanding and hilarious. I know I've read some reviews that aren't very favorable but I can truthfully say it was a most memorable experience. I observed other tables near us and saw the same outstanding service at all of them. We will definitely be back again soon. Thanks for making his 31st Birthday outstanding!! read more

See all

Don't waste your time. The place will be 1/4 full and you will have to wait 45 minutes still for a lackluster meal on a Monday. Go spend your hard earned money somewhere else. They don't deserve it. read more

Went here with my family for a surprise birthday dinner. Had no idea this place existed, now I love it. The service was great, the hibachi chef was fun, engaging, and entertaining. The waitress was thoughtful and helpful, paying close attention to detail. Examples? Well it's the little things, my husband's grandma came with us and her hands shake a lot. When the waitress noticed this she got her a styrofoam cup with a lid so it would be easier for her to lift and not spill. The chef cut her food in smaller pieces. Like I said it's the little things. And the added plus was the food was awesome! I had shrimp and steak, of course there was so much I couldn't eat it all. The next day I decided to have my leftovers, my hubby said he wasn't having his because it's never good the next day. I reheated mind and the smell, look, and taste was amazing! No surprise he had his too!! I was really impressed and you guys helped to make my birthday awesome!! read more

My mates and I have tried to come here as often as we can over the past 4 years of college. The food is excel at along with the staff. The Tsunami with extra rice is plenty a meal for the next day over. Their cocktail menu could use beefing but it is overall a very enjoyable place. read more

The local hotel recommended this establishment and I am glad they did. Even though it was 7pm on a Wednesday, it was very busy in the main dining area and we did not have reservations so the wait was 45 minutes. However, both the bar and sushi bar areas had immediate seating. We chose the sushi bar as that is what we planned to eat. It was awesome! Taste, freshness, presentation, and quality were great. The su chef was outstanding and our waitress was on the spot and very friendly. Would definitely recommend. If you plan to use the main facility, definitely make reservations. read more

I must disclose that I have a teppan-yaki grill in my home. That being said you can't go wrong a fire and sticks. Tonight my friends and I had an older Japanese dude cook up the works. Everything was cooked to perfection. Scallops shrimp filet mignon all pulled off at just the right moment. Downside is that they don't have the right sauces to take the meal to the level it should be at. Unless you're a jerk off like me that has basically turned teppan dining into a secret second career you are going to love this place. Ask for some teriyaki sauce in one of the little bowls and dunk your fish meat and chicken into that. Veggys in the Ginger. Enjoy. read more

I'm still a fan of this place, but our last experience there was not as pleasant because of a waiter by the name of Jason. He was very sarcastic and everyone at our table experienced it. Our cook was the only thing that made up for his smart comments/answers. We felt bad for the table beside us, whose cook did not utter one word the whole time. Not tricks or anything! They had the same waiter as us, so their experience was probably horrible. read more

The food was good and our server was nice although unprepared but I mostly attributed that to our arrival at near closing time so I am sure he was just ready to leave, none the less he was nice and gave us every extra or left out what we asked him to. The white sauce was amazing and food cooked and tasted well the only reason I didn't give it more stars is bc for my boyfriend and I we spent over 50$ and believe me the food was good but it wasn't worth no 60$ bucks that we ended up spending. read more

Been to this place several times. The service has always been ok. The best time I have seen to go is at lunch. You get better service and they don't try and pack the table full of people. The food is ok but there are better places out there. read more

I visited my former favorite Japanese restaurant for dinner with a friend. The cook was great, and the food was tasty as usual, but upon arriving home both my friend and I started to experience stomach issues and were in and out the bathroom. It did not take us long to come to the conclusion that we were experiencing food poisoning. I called the restaurant and asked to speak with a manager, and was told that I would receive a call back because management was busy. I received a call back from Phyllis who quickly told me that there was nothing that can be done without a doctors note. Anyone who has ever endured food poisoning is aware that you simply have to let it wear off on it's on, there is nothing that a doctor can/will give you for it. I was appalled by this response. I bought home a big plate of leftovers which will have to be thrown away. The food is too expensive for this restaurant to dismiss customer concerns in this manner. I would have been semi satisfied with a little empathy or a sincere apology...at the very least. Instead I have created a Yelp account just to leave feedback about their customer service, or lack thereof. You have lost a long time customer Fire & Stixs. read more

The food was good but the waiters didn't bring us out drinks nor did they pick up the salad and soup bowls without my party requesting them to pick it up. read more

We needed a quick lunch and hence the teppanyaki wasn't going to work, but the sushi bar served up delicious fare with a friendly chef. The 911 hot roll was sublime ... Spiced but not as hot as you'd imagine by the title of the item. read more

Hi! Just wanted to let the owner or someone in higher management know about a horrible experience I had at your restaurant this evening (3/15/18). My family and I arrived a little before 7pm to wait for a table. We had no reservation but were told we'd be seated within 30 minutes. After waiting an hour to finally be seated we were placed in the very back in the small room with 35 cheerleaders at the tables near us. We then waited an additional hour and 10 minutes. It was now 9pm and our chef has not made an appearance. We have 2 babies under 3 months and the cheerleaders in the room were, no exaggeration, screaming at the top of their lungs. As if they'd never seen fire before. We asked the manager if it would be possible to move tables. He came to us with no apology and said, "no, if I move you, you will be until 11:30 pm until you eat. And that means I'll have to be here until midnight." I also asked if he could politely ask the other table if they could refrain from screaming but the manager (Jason) offered no solution to our problem. We then told him sir we have already been here for 2 hrs+, will you please bring us our check for what we have had and we'll be on our way. He walked away, still with no apology, and never returned. We took our time, got the babies in their car seats and began to walk to the front of the restaurant. The manager, Jason, was talking to other employees about us and not getting us our bill. We then stood at the front for another 5 minutes and no one came. We walked back in the dining room asking for our bill and he told us to wait. We said we needed to go and he told us, "that's fine, I'll just call the cops on you." 1. 2 hr + wait and no food is ridiculous. 2. Putting us in the small room in the back with a screaming, large group while the entire front dining room was empty is inconsiderate. 3. The manager is not a manager, nor was he even a man. It was pathetic how he spoke to us and had the nerve to complain about how late he'd have to be at work if he moved us. Moral of this story, I will never be back and I will shout from the roof tops how absolutely horrendous this restaurant is. We paid $30 for sodas and 2 sushi rolls and never got our meal. It's now after 9:30 pm and we all had to hit up chick fil a in order to eat supper. Shout out to Chick fil a, you're always the bomb. Should've gone to you in the first place. read more

My husband and I always choose to have date night here. It is our favorite Japanese steakhouse. The food is always great with huge portions. The only reason I didn't give it all five stars was because the service can be very slow. Other than that, plan ahead with reservations, and plan to sit and relax while you eat the best Japanese food around! read more

This was my first time here. My fiancé and our kids loved it! Great prices, Excellent food and friendly staff!

I wish there was an option to leave 0 stars. We called 45 minutes ahead to place a sushi order and no one answered the phone however the closing time stated 9 o'clock. Upon arriving at 830 I was informed the restaurant was closed due to "lack of customers" and that the hostess must've not heard the phone. The only thing that the kitchen manager could do was apologize for wasting over 40 minutes of my time in round trip driving. Highly unprofessional will go and waste my 60 dollars elsewhere. read more

Came for sushi and the sushi bar was closed. Makes one wonder what happened to force a sushi restaurant to close their sushi bar. Slow service. Good food. Wanted to order kid's shrimp but wasn't allowed. I can't eat the amount served and leftover Japanese is not appetizing. Oh well. read more

Very good food. You get more portions than most places. A lil pricey but worth the extra money.

I love this place I have eaten here for several years and have always gotten great food and service. I always get the shrimp and New York strip and it's always prepared perfectly! read more

Had a company dinner there this past Saturday. We had 7p reservations. We were seated around 7:45 and sat there and sat there, waiting for a waiter. All I know is it was past 8:30 before we were eating dinner. It took 15 minutes for the waiter to return with my draft beer, without the water I had also requested. In addition to the extremely long wait, the floor underneath our feet was littered. As far as the food, it was fine, but no better than what I've had at similar restaurants. Would be hard pressed to make a special trip to return. Update: apparently a few of their workers called in, unable to work, so the restaurant was short staffed. So, maybe I'd try them once more. read more

Food was good, but we had reservations for 7:30 and didn't get seated until 9pm on a Monday night.

Experienced a very long wait between salad and when our table's Chef finally appeared. A stroll through the restaurant showed several tables of other bored diners also waiting. Food is good and plentiful, but am wondering if they use MSG, as I have reacted many years ago to this and had terrible stomach cramps after eating at F&S last evening. I read one other review where a couple experienced these same symptoms read more

This had a chance at being a good meal, it was ruined however by the clown "bartender" from New Orleans. It was wonderful of you to inject your opinion into everything and insult the drink choices to our face. A real shame that you don't like Jameson. In addition, instead of being a smartass to customers asking for a drink menu and telling them that you know "450 drink recipes all in your head"....why don't you listen to what the customer asks for and not try to insult their drink choice or be so full of yourself and your lack of ability to make a decent drink. Will not be coming back to this place unless they get rid of the total loser making crappy drinks. Terrible! read more

We were staying in a hotel close so we thought we would try the place. We made reservations. When it came time to seat us they did not have enough room at the tables. They had our 2 chairs but there was not an inch to either side to allow us to sit down. When we asked to be reseated they said they could not as they had no other chefs. Other folks at the table had no reservations. They just jogged the chairs before we got there. Wait staff just said tough so we left. I would not bother with this place. read more

Much more open and roomy than the other hibatchi grills around. Great food as well. Make sure you make reservations if it's a weekend. read more

We normally visit the sushi bar, which I would give 6 stars if possible. The atmosphere and staff in the sushi bar are terrific. This particular night, we ate hibachi, celebrating a friends 40th birthday. The service was really good. I wish I had caught our waitresses name to give her proper credit. The chef was very nice, but unfortunately the food (especially the snapper) was extremely salty. The chef had a really good attitude though and had a new piece of fish cooked for my husband. Thank you for making this right. The only other negative was that we had to wait over 30 minutes beyond our reservations. read more

Worst first experience ever. Waited for and hour to get a table then waited two hours which me and my family got here at seven and they close at 9 terrible service obviously the place is run poorly . read more

Lets just say 'it runs in the family'. My family and I went for a birthday dinner. The food was good but we all had upset stomachs immediately after leaving. As we all had differing menu items I fear that the issue may have been with the conditions in which the food was kept prior to cooking, which is scary. I definitely won't be eating there in the future. read more

My kids just went to your restaurant for birthday party with other teenagers . My son ordered steak and shrimp but was charged for a ribeye and shrimp. We have been there many times and had no problem getting a childs portion. The waitress would not allow my daughter to purchase a childs portion. She was forced to buy an adult portion despite the fact she doesn't eat much. Furthermore they added 18% gratuity when these kids did not understand why. Needless to to say i will never bring my business clients or family to this restaurant ever again. I find it reprehensible that they took advantage of these local kids. #shameful #neveragain read more

I am from California and I asked my co-workers of a good Japanese restaurant, a lot of them suggested this place. I should have known from the name that it was not going to be good. I made a reservation earlier that day via telephone. We got to the restaurant and had to wait an hour to be seated....obviously a reservation means nothing to them. After being seated, I immediately noticed there was food all over the floor and on the table...it was disgusting, and we should have left. I asked the hostess if they are going to clean up the floor and the table...she said yes, in a very condescending tone. They never cleaned up the food. Someone sitting next to us ordered edamame and they brought out a bowl of edamame beans; not in the pods. I ordered white rice instead of fried rice. They brought me long grain Uncle Ben's rice slathered with butter! Seriously? This is supposed to be a Japanese restaurant and they don't have white sticky/steamed rice? And what is with this "white sauce" that people in NC rave about? I tried it and it was disgusting! And definitely not authentic Japanese. This place is no good! read more

Prices WAY to high. I have never been to a restaurant that had prices high as fire and sticks

With out a doubt the worse dining experience I have ever experienced. We had reservations at 7:30 and did get seated until after 8:00. We waited at the table for another 40 minutes. The soup was cold the salad dressing was water. Yes, dressing colored water. The chief finally shows up and food falls off the cart. So, we had to wait even long her for clean up. The rice was crunchy and steaks were under cooked. Thankfully the "chief" forgot my steak all together. My husband and a lady from the party we shared a table with had to refill the water glasses because, you guessed it, no waiter to be found. You would think the manager of the establishment would want to apologize or at the very least acknowledge the lack of service we received, but no! He was hiding in his office leaving his staff to deal with the mess of the evening. When we talked to him about the debacle, he blamed it on others. The restrooms were also nasty. My family will never return to this place of business and I would say the 6 people we shared the experience with won't either. read more

Worst service in the history of restaurants. 7:00 reservation, we were called back at 7:05 (not bad). At 8:00, they provided a cook. He proceeded to start throwing vegetables at the other guests in hopes of getting them to catch the square carrot pieces in their open mouths. When he came our way, we told him "no thank you". He pressed on, we told him we have waited an hour we would just appreciate him "cooking" our food. The food was then quickly/hastily prepared, shrimp was too soft, beef was overcooked. Rice was not thoroughly cooked/heated. There were only two cooks in the whole place. They made no allowances on the fare. I made no allowances on gratuity. Save your time and money and forget this place! THE most unprofessional and worst customer service experience ever! read more

The best Japanese Steakhouse in the area. The food is good, but it lacks the atmosphere of a good Japanese Hibachi Grill. It has much more of a family atmosphere, so it is a good place for a family outing. It can get busy on the weekends. Call ahead for a reservation. read more

Upgrade to the filet mignon if you are going to order steak. My ribeye was a bit too fatty for a typical ribeye

Average food that they cook in front of you. To me, the fire show was more fun than the food itself. It is a place to go to get that live Hibachi experience. read more

I had a fabulous time & the bartender Jason was on point! My food was fast & delicious! Beats all the other so called Japanese steak houses in the triad! Very family friendly! read more

We always come here to celebrate all birthdays in our family. The kids love it, never a wait, and the food is always delicious. My son likes the white sauce best compared to any other place. read more