I used Finner for installation of an outlet for a fountain 6mos back and they did a reasonable job. I gave a 5-star recommendation at that time though the price was a bit high. The second time I had an issue with the low voltage lights (related to the original work they did). Since I trusted them and they were familiar with the setup, I requested for someone to come take a look. Mike sent someone, and they troubleshooted the issue, which was that the timer regulating the light needed a reset. It took them may be 15-20min to fix. Considering that I have worked with Mike in the past (for a job that costed over 1K) and was impressed by his attitude, I assumed that he would send someone to take a look, and let me know how much it will cost. There was no communication upfront that it will cost $X just to come take a look and provide an estimate. I was surprised when they sent me an invoice of $150 for telling me that the timer needs a reset. Of-course they did reset it for me, and it is working well.
My reason for giving a 2-star review for Mike and Finner is for betraying the trust that I had for him and this company. I had recommended them to few of my friends also. Had I been told that it would cost $150 for them to come and see, I would not have hired them. read more