My experience at Finnegan's was wonderful! I just traded in my car for a new Terrain. Everyone was very professional, and very friendly. My sales consultant was Jason Rivera. He was awesome! You can really tell they care about their customers, and that you're not just a number to them. I will be purchasing future vehicles from Finnegan's!!! And I will make sure to tell all my friends how great they are:) read more

My opinion is based solely on my experience with the service department on two separate visits. I have had no dealings with the sales department. August 2017: Visited the service department to have an oil change, tires rotated, a state inspection, and to have the recalls taken care of on my truck. I left the truck for about 4 hours. When I received the call that my truck was finished I was told that it did not pass state inspection and that I would have to drive it for 100 miles or so for the truck to pass inspection. I know from past experience that this can happen if a battery is disconnected or software is modified. I asked if the recall was completed before the inspection and he said yes that is why it would not pass inspection, but that I would still have to pay for the state inspection. I did not agree with this and explained that we would discuss when I returned to the dealership. Upon arrival to the dealership I was told that I would not have to pay for the state inspection, but this was also an inconvenience as I would have to take it to get inspected at a later date. I was also told they did not have the parts to complete all of the recalls and I would have to bring it back at a later date. Oct 2017 visit: I called to make an appointment to deal with the recalls. I specifically asked on the phone if the parts were available to handle the recall and was told that the parts were on hand at the dealership. I arrived at the dealership to have the recalls completed and to have the tires rotated and oil changed. I was told that this work would take 1-1/2 to 2 hours. I waited 2 hours when the service adviser came to the waiting area and told me that the parts were not at the dealership. The parts had been ordered and would be there in about 2 hours. 5 hours after I arrived I was able to leave with my truck. This would be understandable if some troubleshooting had to take place, but is not excusable for incompetence in inventory control. read more

Finnegan Auto's Body Shop is the best! I can't recommend them enough! They are friendly, kind, and very professional! Huge shout out to Nathan, Gerard, and Sylvia, who were all awesome! Dealing with the insurance company was super stressful but they went above and beyond in assisting me! If I had chosen a different collision center, I'm sure my vehicle would still be damaged. They did a terrific job on the repair! I hope I'm never involved in another accident, but if I am, I'll definitely be taking my truck back to Finnegan Auto! read more

My wife and I bought a used vehicle from Finnegan. Bubba Alvarez was our sales person and he was EXCEPTIONAL! He was straight with us and very helpful. We would buy from him any time. My only disappointment was with the Finance Manager who tried to sell us an extended warranty. He managed to talk us into it but when we got home we decided to cancel it. When I called he said he could cancel but our payment would be the same and the price of the warranty would be credited to the end of our term's contract. That was total BS. I called Bubba who called his General Manager right away and they pulled the contract and had the Finance Manager rewrite it!! read more

Be cautious when buying a used car at this dealership. Stopped by to look at advertised vehicle and went in to negotiate after a short examination. The dealership refused to negotiate at all re: listed price, which I have never experienced before. Even worse, the offer sheet brought back by the salesperson had obviously fudged numbers. ($11,000 financed @ 4.99% over 36 months = monthly payment of nearly $600. This should calculate closer to $350/month). Was even told at one point "We are going to sell this car for $11,000" - which I found amusing because (a) there was no desire to make any kind of deal and (b) the car has been on the lot for an extended period of time (because the price is too high!). Left dealership and immediately drove to another dealership in Houston where I drove off with a great deal on a car three hours later. I advise you to look elsewhere. read more

Bought a new truck here. Our salesman was Mike D. He was great. Very straight forward and did not seem to pressure for the sale. They worked with us to get the price to where we were comfortable. Would definitely come back for next vehicle. read more

I brought my Acadia in for service. The employees in service department were very courteous. My service manager, Jamie, was very nice and stayed in contact with me while my car was in for service. When I picked the car up the next day, they had washed and cleaned it for me. Overall, great experience! read more

Just purchased my 2012 Grand sport c6 from Finnegan Chevy. Great expierence! Was an extremely relaxed atmoshpere, no hassaling or pressuring. Trent Cannon possessed the knowledge to answer all my questions, and made me feel at ease. Michelle Thurston also aided in me making my decision with ease. Overall, I am completely satisfied and will definitely be returning to purchase my wife an SUV. Rob L. read more

Don't go here for services unless it's warranty related. Definitely don't go for a state inspection. They wouldn't pass me because they claim my front 2 Windows were too dark, even though they passed at the place I had them out on. They were going to charge me $140 to take it off, but I did it in front of them in less than a minute for both windows. They just were not helpful at all. The free oil changes are not worth it and I won't be back. read more

Don't waste your time with this dealership if searching for a used car. Too many used car places out there to deal with being treated with the dishonesty that is familiar with the old school way of used car sales. Confirmed with salesman at 9:30 am coming from Spring to Rosenberg in the July 4th downpour and by 10:45 am, they showed and sold the car right as we arrived. Didn't even realized it was still done this way. GM was aware on our way as well, was made aware when we arrived and never once removed himself from his chair to at least apologize for the inconvenience and disrespect that was shown to us. read more

We had one of the worst experiences I have ever had a dealership. They tried to add all kinds of hidden fees and basically rob us blind. After we asked for them to explain where they got the numbers from, they replied with uhhhh and well it's in the paperwork (which was just 3 pages of numbers and no explanations). They were very rude to me when I asked for an explanation and/or another manager to explain it to me. It was so shady! Then we said we were leaving and going to another dealership and the man...Bill just walked away. Needless to say we went to another GMC dealership (beck and masten--- amazing!!!!) gave us everything and more! Which bill said would never happen! If in the market for a GMC save a ton of money and have a wonderful time at Beck and Masten! read more

Absolutely the WORST dealer in the state. No integrity, no morals, treats an 8 year long loyal customer with 5 vehicles that I had serviced there religiously like krap!! Worked on my car, did not tighten the flywheel bolts after removing it, and then denies they even pulled it. BE VERY CAREFUL if you deal with this shady dealer. I was told pretty much in simple terms I was screwed and there is the door. I HOPE EVERYONE THERE LOSES THERE JOB SOON WHEN THIS KRAP OF A DEALERSHIP CLOSES DOWN!!! read more

If I could get this dealership negative stars, they've earned it. I saw a truck I was interested in online after having my vehicle totaled, and called to see if it was still available. The salesmen (Alfred) over the phone didn't care to earn my business and told me to call back after my totaled car was paid off because that would halt my vehicle purchase (not true). I drove over to the dealership, saw the truck, and received an offer. I asked for the offer to be printed so I could show other dealerships and shop the deal. I also asked the salesman (Daniel) to check the price of another deal and give me a call, which he never did. He said he needed to run my credit, as a soft inquiry, to see what they could do. My credit monitoring program emailed me that night with a hard inquiry that could possibly lower my credit score. I returned on their next business day, following the holiday, and was told the price quoted was the best deal possible. When confronted about the credit inquiry, Daniel played as if he didn't understand why it happened and would see why it happened and how it could be corrected (the last I heard of it). I agreed to the deal and they started the financing process. Once approved, I asked if I could be picked up from my home (5 minutes away) after I returned my rental car and they agreed but never came. I returned my rental and Enterprise took me to the dealer. The sale manager (Richer Cofer) was very interested in making the deal and said all of the right things throughout the process. When I met with finance to sign the paperwork, the price of the truck was $900 greater than the price offered. Richard insisted that the offer made never existed. I explained that I had the paper print out and he agreed if I showed him we would deduct $900 from the deal. I took the truck and emailed him a scanned copy of the print out but never received a call back. When I spoke with him he denied ever making that offer, and the salesman (Daniel) denied it as well. Richard became angry, and refused to answer any questions I asked that discredited a dealership representative offering me the truck at that price, and hung up the phone on me. I asked to speak to his manager (Dade Davis) who was even worse. He denied that this offer was ever made as well. I called the salesman again, who over the phone DID agree that he made the offer so I called Mr. Davis's manager, following the chain of command. Gary McLellan said he would investigate further and discovered that the number had been presented to me but still denied the refund because the dealership would lose money on the deal. I explained that he was responsible for all employees that work for him and he lacked compassion not even meeting me halfway. He agreed to a $400 refund but then became angry exchanging words with me and retracting the $400 refund he previously agreed to. He did give me the opportunity to return the truck, but I had already done custom work to the truck that I'm not willing to take a loss with. Do yourself a favor and stay away from this dealership!! They lack integrity and will do anything for a sale. read more

Been in the car business over 20 years. Trust me, save yourself the time, headaches and cash. DEAL WITH BUBBA!!!!

The service department deserves 5 stars but Randy and I do believe his last name is Bowman.. Is a rude unprofessional individual. He lied about a couple things regarding service.. You guys need a change in employees. He was more worried about a Facebook post Then actually helping me. Waste of time.. Have the service department talk to clients and not his rude arse. read more

The transaction went very quickly and smoothly. Although there were a few issues, I went the day after to have it looked at and am awaiting call back regarding a part needed for my truck. All in all, I am very happy to be back in a Tahoe...I've missed it so much :) read more

Called the recall center and was referred finnegan's to have the recall done. The person I talked to on the phone was nice and helpful while recall people were on the phone but as soon as the recall center disconnected from the call, the finnegan rep advised me that they wouldn't do the recall and said he didn't care to explain why they wasn't. I called the recall center back and explained this situation to them and they called Finnegan's back and the rep seem to try and be nice and helpful again until I started repeating what he told me on the 1st call then the rep tried to tell me nicely they they wouldn't do the recall unless I paid for a diagnostic. Why would I pay for a diagnostic when all I want to have done is the recall? I told the recall center and the finnegans rep that this is the second experience I have had with the name finnegan in the past month. I took a dodge dakota in and a dodge caravan for parts and I had almost this same similar problem with them until I took pictures of rep and name tag and talked about going online and making phone calls. I dont know if finnegan is doing bad and is need of money, but this is my 3rd experience with them in a month Im a local shop in the area and these guys service is well below the 1 star read more

Went for an oil change, nothing else. Arrived @ 7:15 Am, RO was opened at 7:32, was told 30 - 45 minutes and I would be done... AT 8:30, I saw my car still sitting with the flashers on, not done... When I asked I was told there is a backup, one tech working 2 lifts &they took cars from another line first... I told the SA that if I wasn't the next car in the bay to cancel my ticket and I can go to Classic Chevy..I was done after 9 AM.... NOT A GOOD EXPERIENCE..... read more

From the time we walked up to the door to the time we walked out with a car the service was fantastic. We told Andrew and Dustin what we were looking for and how much we had for the car...period. The only reason we didn't leave with our car was because they didn't have the color choices that we wanted. We left with a loaner car of the model that we were buying. They were not pushy. They were friendly, informative, accommodating and genuinely seemed to care about our satisfaction. We were told how they handle their servicing and introduced us to the service manager. A week after the purchase, Andrew called to check up to see how we were enjoying the car. We feel that these are people that don't stop caring about your satisfaction once your vehicle has been purchased. These are people that care about you and your vehicle for as long as you have the vehicle. The best car buying experience we have ever had. read more

Traveled here to get a great price on a used vehicle. We scored a great price but ran into several issues and wanted to give future buyers a heads up: 1) Don't let them rush you in finance. The guy rushed through the numbers saying "sign here, here, and here." There was no explanation of what the figures meant. When pushed to explain, he had an outrageous APR and extended warranty price, and some sort of charge to "etch the vin" on the vehicle parts as some sort of security in case of theft(if this is really a thing they do,I doubt it had been done as the vehicle was just turned in and it hadn't even been serviced). We ended up not paying that fee and did get better rates. 2)CHECK EVERYTHING! We got it home and parts of the audio system/DVD system were not working. Called them up and they said they couldn't help us. 3)Get a mechanic to inspect BEFORE you buy. Had to wait around for them to they service the vehicle, but when we took it to an independent service shop for inspection after we brought it home, the oil drain plug was leaking and the vehicle's oil life was still reading as not being recently changed. So either they serviced the vehicle and did a sloppy job or they lied to us. Honestly this is probably good advice anywhere you purchase a vehicle, but don't take it for granted with this dealer because you are on your own if there's an issue! read more

Drive to the next dealer - I received a letter from Chevrolet indicating that I might have a throttle positioner problem which may be causing the vehicle to run rough. Jennifer inform me that there was nothing wrong with the positioner rather I needed new motor mounts at a cost of $650.00. The vehicle has been idling rough since I bought it new and hasn't changed much since. They also found that a rodent had eaten part of my air filter. I decided not to change the motor mounts and pick up my truck. I had to wait 40-45 minute for them to put it back together (which was only the air box) then I was able to leave. Got home and found my air box was off and disconnect just sitting under the hood. I waited all this time for them to put it back together and they didn't. On my Buick, while I was still getting the service that came with the car they left the oil filter loose which leaked oil over my garage, twice. I'm done with Finnegan service, I will drive 20 mile pass them to get service done somewhere else. Can I give zero starts? read more

I just bought a used truck using their online process. Bubba Alvarez did an awesome job. This was the most hassle free car buying experience i have ever had. I went to their website and found a vehicle I liked. Clicked on the link to apply for credit and the whole time they were getting me approved Bubba was contacting me through email and text. I couldnt make it out to Rosenburg so the next morning Bubba got the truck washed and detailed and drove it to my work into the Heights in Houston. I test drove it signed the papers and I was done!! I highly recommend this dealership .to anyone that wants a hassle free experience . read more

Great dealership. Worked with Dave Edmunds. Contacted dealership thru website because of excellent price advertised on vehicle we liked. Very fair pricing and no hard sells. Best car buying experience and we are very happy with our new car. Not a bad drive from downtown Houston...definitely check them out! read more

I was very impressed with the service and prompt attention, especially since I had bought the truck from another dealership. When I went to pick up my vehicle, it was washed and cleaned! Do not get that from the dealership I bought it from. Very impressive. The service writers were very cordial and anxious to please. A++ read more

Robert McKnight is the best salesman ever! I brought my grandmother in to "look" at the Buick Encore. An hour later, she was driving out with one! We have never experienced such a seamless, no-hassle, customer-friendly process ever with car-buying! Thanks a million Robert for all of your help! Gege is in love with her new ride!!!! read more

Brought my truck in for service and was told I needed a new heater core at a cost of $1400.00 plus. Was told they didn't recommend flushing heater core out at a cost of $450.00. Well glad I didn't go for their lies. I then brought my truck to T's Quality Auto and had the heater core flush out for under a $100.00 but that wasn't the problem after all. Then the shop recommended to check the thermostat and that was the problem so had the thermostat replaced. Needless to say my total cost was less than $150.00 so guess Finnegan won't ever be seeing me again. read more

This is a terrible repair shop. Treated us poorly and messed up my Buick. I broke down the day after i picked up the car because of their poor work. Had to be towed and was without a vehicle for a week. The service manager was rude and I had to call Buick in order to get some action. After the second repair ( they did not charge me for this one) the car was still not driving right. Had to bring it back again and was told by the repair shop manager that they had dripped fluids into my shocks. Had to have that repaired and had to pay for it another almost $ 800 for their mistakes. They do not know what they are doing . As I was waiting several other customers came in with problems on their car after it had been in the shop with Finnigan. They do not care and their repair managers have a huge attitude and are not there for the customer. I am sure they will be out of business soon. Beware before you go there. We have been long term customers as we from the area but we will find another repair shop. I think the owner needs to pay more attention to his business and show that he cares about the people that purchase cars from them. I am filing a complaint with the BBB and the Attorney Generals Office as well. read more

DO NOT BUY A VEHICLE FROM THESE THIEVES!!!!!!! Bought a brand new GMC truck. Was raped on the price, my fault for not completely looking over the contract and asking more questions. I will take that one as my fault should know better than to trust a car dealership. You would think after screwing someone that bad you would at least get decent service. NOPE!!!! worst service department in the great state of Texas!!!! over three hours for a simple oil change, under 20K miles and check engine light comes on and truck starts bogging down. Tell the service guy i need something to drive i have no other transportation. Nope!! I was told i would have to be put on a list and wait probably three weeks to get a loaner even when this super expensive warranty I purchased!!!!! You have been warned. If you buy a vehicle from here its your own fault. I tried to keep the business here locally and keep money in my community, I wont make that mistake again!!!!!!! read more

This has had to be the worst car buying experience I have ever encountered. I just left there today from my second trip back to the dealership in reference to a vibration problem my 2014 GMC Sierra has been having. I have also taken this truck to two other dealerships to try and resolve this problem but to no avail. I decided to try one more time here and see if they could fix it and to no surprise they didn't. This time they replaced my two back tires and said it was fixed as their technician took if for a drive after the new tires were put on. I'm not sure how this is true cause as soon as I got a little over 70 (as the speed limit a lot of places is 75) the vibration started back and is still terrible. I am fed up with trying and trying to get this issue taken care and feeling like no one wants to deal with it, which is amazing after purchasing a $40,000 truck with them. I will be contacting GM in reference to this issue and will also be looking into an attorney to see what I can do about this problem. If you're looking for great service after you make a purchase with a dealership, I recommend going elsewhere as they will only make you feel like you are a huge inconvenience. read more

The Sales department/finance are always trying to exceed customer expectations. Service is rated 1 for lack of diplomacy skills and caring for customers. The only reason I bought my vehicle was first , was my sales associate. Lisa Perez, the deal was great from a financial perspective which sealed the deal. read more

My 2014 Chevrolet Silverado was having an issue that has been known to happen on these 2014 Silverado 1500 built prior to October 1, 2013. This issue is Blank Touch Screen after Start up and in Reverse, the first day I was having a battery replaced and after it was replaced I asked the Service Advisor Keith to check why is the screen black. He first said they will not have time to check it and we would have to bring it back another day, I then asked him to at least check the fuses. The fuses were checked and none of them were broken. He then told me they will need to diagnose it and the next step would be to start pulling the dash apart and taking out the screen to see if it is working. I was very upset because he told me I would be responsible for $138 an hour and they don't know how many hours it will take to find the issue much less resolve it. That evening I went online and searched for the issue I was having and found several websites stating it is a known issue for 2014's built prior to October 1, 2013. The fix was as simple as to plug a USB flash drive and perform a software update. The next morning I took the truck to Service again and spoke with another Service Advisor Clayton, I sent him an email with links to where he can reference the ongoing issue. The email is as follows: Here are the links to what is on the internet this is a known issue the touchscreen still works it's just black and needs a software update. http://www.gm-trucks.com/forums/topic/157815-radio-screen-blackout/ http://sandyblogs.com/techlink/?p=2872 http://www.gm-trucks.com/forums/topic/159685-blank-touch-screen-after-start-up/ Clayton then advised me that I was in fact correct about what was wrong the touchscreen was still working I just had a black screen due to a software issue. He said they upgraded the software but since the truck had 36,9xx miles I would be responsible for 1 hour of labor at $138. I believe if it is a known issue on specific trucks, the software update should have been performed during any of the time I have taken my truck for service while under warranty. I also know it doesn't take one hour to connect a USB Flash drive and allow the My Link system to download the upgrade. Earlier today I received an email from Clayton saying unfortunately GM denied the coverage because it is past 36,000 miles and because I am the second owner of the vehicle. Once again I do not believe being the second owner of the truck matters and this issue was just a ticking time bomb not if it was going to happen but when it was going to happen. I am very dissatisfied with the level of service provided, the level of professionalism from the first service advisor saying he didn't know how many hours it would take to resolve the issue and if in fact GM did deny to cover the resolution, I am highly dissatisfied with GM knowing this problem will happen and just wait until the vehicle is out of warranty knowing this problem is going to happen. read more

I liked the service adviser (Shelby) that I worked with but it was very frustrating because even after I took my vehicle in so that they could see what the problem was and what part needed to be ordered/replaced, I was later contacted on 2 separate occasions...first asking me to measure the part and tell them the measurements, then weeks later to take a picture of the part and email it to them. It took over a month from when I first took my vehicle in to the dealership to when the part came in and they asked me to go it to have it fixed. On that day everything went smoothly and they had a loaner vehicle for me, but then when I picked up my vehicle they had done a horrible job washing it. They apologized but said it's an outside company that washes the vehicles and since it was a free courtesy wash, they usually don't do that good of a job. I was given a reduced price for the oil change due to the long wait and issues with ordering the part, which I appreciated. This is my first GMC so I would like to find a local GMC dealership that I can use on a regular basis...not sure whether this one is going to be it. read more

The service was horrible from the start, we arrived on a rainy day looking for an Expedition that we called about seeing it online with Bubba Alvarez. My wife wanted the car so we went to check it out from North Houston to Rosenberg. She fell in love with the Expedition and made a deal. Bubba was attending a customer at the time and asked us to wait. 1:45 minutes later, we saw the car in the rain as he did not ask to bring it under the canopy. I asked and he said it was full (no cars where parked there). We left with the car to get it check out by our mechanic and Jamie Perez was not the nicest guy. Very uninterested, as we were bothering his nap during the rain. No "Hello", "Thank You", or "Can I get you anything?". After dropping the car off (from our mechanic), we decided to purchase 25K and wrote a check. I asked for a 2nd set of keys and Bubba said they did not have any and he would talk to his manager Jamie to see if they can make and give us a 2nd pair. We should have made it a contingency on the purchase b/c we never revived the 2nd pair of keys after the purchase! After 2 months of phone calls to Bubba, he gave us the work around ("our key maker cannot make it out there", "let me get back to you", "I will call you back on when we can get those key's to you"). I was frank with Bubba and told him that he and his manager have horrible customer service and the least they could have done was give us a 2nd set of keys and he comment was "I'm trying but we are a Chevy dealership and we have to get a key maker to make them for a Ford". What? That's what you say to a new customer who purchased a 25K car and that's how you treat them for a 2nd car key that cost $100? Needless to say, I told him that It's my fault b/c he would have made me those keys if I would have not signed those papers to purchase the car. He stated that he was going to schedule a key to be made. 5 months later, I have not heard from him again. I purchased my own 2nd key that cost me $108. Terrible service (Bubba Alvarez), terrible manager (Jamie Perez) and no repeat or referral business from us. All this for a 2nd car key that cost me $108. read more