We got our company anniversary cake here, a rush job ordered one week ahead after our original…read morevendor (booked two months out) backed out last minute. We were charged a $50 rush fee. We asked for coconut cake, vanilla buttercream, lime curd filling, heart-shaped, with an image on top and some written piping.
We picked it up and the frosting looked great, but the top isn't what we asked for. We say something; the person working goes in the back and calls someone. She comes back and says they couldn't get the piping to look good, so they decided to print the whole top as an image instead, and if we had questions to email. We were both shocked they made that call without consulting us.
We email, say we weren't happy with the look, and that we'd consider it resolved if they refunded the rush fee, which they did. Their reply said they hadn't realized the piping was a hard requirement, and that on short notice they'd made the call to print it with the logo instead, for ease and to stay close to the inspo image.
Worth noting: we'd confirmed the piping twice, once in the initial order, and again the weekend before, to make sure it was doable. So why they decided it wasn't important is anyone's guess. I'm of the opinion that using a rush as an excuse only works if you don't charge for the rush. If they can't fulfill a rush order as specified, they shouldn't take it, or they should at least call, at which point I'd have given them several options (including just doing a plain cake) before printing the entire top. It looked extremely cheap.
Then came time to actually eat it: embarrassingly, no one at the party finished their slice. Off texture, no coconut flavor, and the lime curd was overwhelming. I do want to highlight that the exterior frosting was really good, but the inside just wasn't. Combined with the unprofessional, cheap-looking top, this was an extremely embarrassing experience for me as the person who coordinated and presented it to the company. They did refund us that $50, so I didn't want to email again, even though we were unhappy with the entire experience. I couldn't in good conscience recommend a custom cake from Alisha's for a future event, though it seems we are an outlier and I know they do better work than this.