I was unsure what we would get due to all the bad reviews however, after attending an event there I'm not sure why - they obviously have made improvements. Facility was very nice and clean. Staff were on point constantly refilling drinks, keeping bathroom clean. Lighting was perfect for event allowing you to dim as needed. Food was tasty. read more

This place was nice to host my daughters quinceañera, it was spacious. However, be careful. Their setup is cheap, everything is plastic and disposable, I brought my own stuff, from centerpieces, silverware and other decorations. They also failed to tell me that they don't provide a linen for the candy table and failed to offer one, I'm sure they had an extra one in the back somewhere, but nope they said customer provides that. They promote coupons on their socials but everything is an upgrade so be careful. Their options are very outdated and have no color to it. Staff could be unprofessional, although they helped me setup and take down they were upset about it. The bar limited my guests to one drink (for alcohol I provided) and would tell my guests "you can't be coming back so fast", they didn't understand the concept of husbands getting their wife's drinks and coming back to get their own a short period later. Edith was in my face every five minutes telling me I couldn't do certain things, for things I had already asked permission for. For example, my daughter, my husband and I were having a moment and she barged to the dance floor to tell me I couldn't be lighting up candles, when I told her I had gotten it approved she was like "oh yeah she just told me though text". Trust me when I tell you that there were many of these instances throughout the night, I didn't even bring or do anything I wasn't supposed to, everything was preapproved. Also, food tasting I had to pick up the food, you do not food taste at the venue, I had to text whoever it was that was my poc when we would be tasting the food, and she pretty much only told me she had one day available, when I insisted that my event was a couple weeks away she then said "that's all I have available". If I wouldn't have reached out to her they wouldn't reach out at all. This venue also didn't have projector for you to play anything. At about 11:10pm of the night Edith started pressuring that my guests had to be out of the hall by midnight, or I wouldn't get my deposit back, and that meant they all had to be out the door and pretty much off the property. Despite bringing my own stuff and not using any of their things they still try to get every penny out of you and drain your energy throughout the whole party, my guests complained and even noticed that Edith was in my face all night. If there's one thing I can say is do better, the least you want to do is add stress to a stressful day and this girl was definitely good at it. read more

Just a great place! Perfect for an all in one venue. Very nice inside, clean and the perfect size for an intimate to moderate event. Although, I do have to say, but please don't let this deter you! The parking is very limited as it is in an industrial park. Otherwise, it is a great place. read more

We celebrated my daughters Quince on Saturday August 14th. We rented the Gold Hall and had 200 guests. Kathy and her staff were amazing. My guests raved about the food and the cake and how clean the place was. I would highly recommend this venue for anyone that is looking to have a big celebration. It honestly saved me a lot of time and headaches because everything was included, from tables/Chivari chairs, centerpieces, DJ, Sweets table, bar tender, limo. You chose your package! Thank you again , Kathy! read more

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DO NOT GO TO THIS PLACE FOR A WEEDING, QUINCE OR JUST A BASIC PARTY. Okay don't get me wrong I had a good time but the food was horrible. I asked for a specific color and they give me a whole different color, whole different center piece and the dessert table was all wrong!!! ABSOLUTELY DO NOT Hire the photographer that they offer!!! He was so bad, bad quality, my pictures and videos will forever be horrible it's very upsetting. read more

To start it was a very nice hall for our wedding. The food was good and was big enough to handle all the guests. The staff was very friendly and thats where the nice comments stop. The owner is a BI**H. Shes very nice at the beginning up until we paid the full amount in full. Then we couldnt get a returned call or text. Her attitude changed after we paid her. And as with most weddings we had to make changes which meant more money but WATCH the owner, she will "forget" the price she gave and try to make more money. As with other people's comments there wasnt a damn knife at the tables. How can she forget a knife? Then there the cake topper. When it came time to serve the weddimg cake they served the TOP also. So much for eating it after the year anniversary huh!!! I would say look elsewhere for your wedding hall. read more

Worst customer service I have experienced by both management and security. Esther barged in the changing room while I was helping my 16 year old cousin with her corset. She barged in pointing her finger to her face, yelling saying, "I already spoke to your dad, you cannot be 'kicking it' in here. We found alcohol...." I immediately asked her to please not speak to a minor in that manner especially if she already spoke to her parents and they were made aware of the situation (which did not involve her my little cousin as Esther had already confiscated the alcohol that was in the room before we walked in). I asked Esther to wait outside of the room while I helped my cousin change. We were banned from the changing room and she became very condescending as I exited the room. She then began to yell and point her finger close to my face and then proceeded to poke my shoulder. I should've known who I was dealing with the moment I heard her choice of words, "kicking it" I was then told by all security that Esther is the owner. She is very unprofessional. Avoid this place it's not worth the headache they bring. Security only escalated the situation even more by acting like they had some type of superior authority. They were also very condescending and provided no help to the situation. They threatened to stop the party and call the police even though it was Esther who started the drama with her lack of people skills. (Damian was the only security who was understanding and agreed that the situation was t being handled correctly by management. His communication skills exceeded managements) The food was disgusting! The mashed potatoes were boxed. Steamed baby carrots and broccoli were extremely watery. Pasta and chicken were of the worse quality I've ever seen or smelled. read more

Although the hall is nice and spacious the quality of service wasn't too good. The day before my event I was told I could set up. But when I went, the lady, Edith came outside and approached my family and I rudely and continued to be rude during the time that we were setting up and then we noticed the linen was all stained and the floors were sticky. I brought these things to their attention. The next day...an hour before my event...Edith and the staff opened the doors and not one person acknowledged any of us. She literally opened the door and walked away. Then, my brother informed me that there was poop all over the toilet in the mens restroom and the floors were filthy and sticky. So, I had to ask them to clean the toilet, sweep, and mop. The place should be inspected and cleaned BEFORE those doors open! Then, during dinner time, my mom was still eating and one of the waitresses grabbed her plate to toss AND THEN questioned her if she was done. AND THEN, My party was going to end at 10:30 but my husband agreed to end it at 10:20 so we can get the beers that we brought and start loading them into the car. Because we were told that we couldn't get the drinks until everyone left the building and parking lot. My quest were all told to leave the building within 10 minutes otherwise we wouldn't get our security deposit back. This was unnecessary! It did not feel good to see ALL my family get up at once and rush out. This place is nice but the staff and treatment that you get...it's not worth it. read more

This review is waaay over due. If I gave them 1 star is because they let my friends (hosts) have a shot of tequila (no shots are allowed) to calm their nerves from all the stress they caused them. I had gone with my friend to the food/cake tasting. The food was ok nothing spectacular. The cake we chose was cherry chip flavor because the breading was pink like the theme. Well the day of not only was the cake not pink, it definitely didn't have the design we had chosen, oh and it was pretty small. I think the tiered cakes from Sam's Club are bigger and cheaper. We helped pay for the cake and it was $450. The day of the event there was one person doing both pictures and video. Apparently it was also the responsibility of the hosts to drive him around because he just got dropped off. Being that it was one person clearly it's hard to do both and maybe that's why the pictures he captured weren't the greatest. The quality of the pictures honestly look like they were printed from a mobile phone. They have that slight blurry look and the color isn't vibrant at all. The video wasn't great quality either even though it was blu-ray. Photographer only captured pictures at home, at church, and a few at the park. Both sides of the family didn't get there picture taken because not everyone went to the park because they were doing other things to help the hosts make things smoother. The photographer didn't take many pics at the hall because he was busy taking video. The party bus arrived late and the quinceañera and her court arrived 15mins late to the scheduled mass time. At the hall they supposedly served 150 plates and ran out of food. There was several plates on tables that hadn't been served. Mind you the quinceañera and her court brought back take-out. The waitress explained to me that some ppl asked for 2nds and they can't say no...yes you can because if my friends paid for 150 ppl then 150 ppl should be served. After I brought this issue up to them and I told them I would yelp, the waitress then told me she could go to one of the other events and pull a plate for my family to eat but please don't give us a bad review. Are you for real right now? What makes me think you didn't pull plates from this party to feed another party? And do you honestly think you don't deserve a bad review. People pay good money for their event to go smoothly. An event with good memories. Especially for a once in a lifetime event for their daughter. Our friends did end up having more guests way after the food serving time. The hall chose not to let anybody in until more tables and chair were set up and paid for. After all screw ups the hall had, they still wanted more money. They obviously put you in a position where you have no choice because your guests are outside in line waiting to come in. So many things went wrong but thank goodness the banda was great and had the dance floor full but of course this was one of the things not contracted through the hall. My advice if you want to avoid a headache DO NOT BOOK THIS PLACE FOR YOUR EVENT! read more

Fiesta Max Events Center - White cake and pink chip not pink breading - Venues & Event Spaces Near Me - Riverside, California

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I had my daughters Quinceanera , I definitely do not recommend this hall at we paid $$$ for the other hall located in the front to we original had rented out the one in the back , however all that was written on the contract was false , when my daughter did her vals the DJ was not allowed to through the smoke out due to the fire smoke detectors would go off when the contract stated we could do that , then the lights of hall never did they bothered to turn them on how it was stated on the contract and last but not least when I also paid for a bartender did I actually get on nooooo it was a lady that we know from the area of HOME GARDENS did not now how to prepare drinks and instead of her concentrating on the drinks she actually looked like she was a security take care of the people how many drinks they asked for when we took all the drinks , this person has no clue of what bartender is at all this person was uncertified just like Kathy and Edith these two ladies when you do the contract with them they are really nice but no they are mean ladies they do not keep the promise of the contract at all. I highly do not recommend this HALLL at all , look at other selection you might have but what so ever don't go to this place. read more

Where to even start with this place! I wish I would have read the Yelp reviews before we signed the contract. This place has no concept of what customer service is. Kathy was late to almost every appointment we had to make our payments and would never inform us that she would be running late. Her excuse was that she doesn't text when she is with clients, yet she would sit on her phone for the majority of our appointments just ignoring us. When I tried to voice my complaints to her she didn't care. She treated us like total garbage. After repeatedly trying to rip us off the owner Kathy tried everything she could to ruin our event. The day before when we showed up to set up my parents tried talking to her and she told my parents that I was the problem, not her. We were also told there was no fridge to store our cake and when we asked where they normally store the cakes and the food that they provide they told us off. The day of our wedding, the venue was supposed to be open at 3:45 for the bridal party, but when we showed up everything was locked, even security could not get in. After getting in, we noticed that the beers that were going to be served had not even been put on ice despite the fact that the event was almost starting. At around 7pm Kathy informed my husband that we were almost out of beer yet at the end of our event we had over 200 beers left. We were also told that there was no forks left to serve the cake, despite the fact that our contract said that they would provide all of the disposable silverware and plates. We only decided to bring our own because we wanted something nicer than white plastic utensils. The worst part was that while unloading all our stuff after the wedding we found 4 packs of forks in a box that Kathy had attempted to hide the same way she did with the beer. Also in the middle of serving dinner Kathy decided to send ALL of the waiters on a break leaving our guests to finish serving the food. Kathy had an attitude and was super rude to everyone the whole night. I would not book this venue again even if it was free. This place should not even be in business. The only thing keeping them afloat is the money they take from people they rip off and all the cash payments they don't report on their taxes. read more

Fiesta Max Events Center - They told us we didn't have enough forks to serve the cake but these all came back from the venue - Venues & Event Spaces Near Me - Riverside, California

THINK TWICE BEFORE SIGNING THE CONTRACT. If Yelp would allow me she would get 0 stars! In my 25 year career as a event coordinator I have never met someone as unprofessional,rude, sloppy and the worst customer service ever like Kathy the owner. Where do I begin.... 1. she had 1 server to serving dinner to a guest list of 250. It took at least 3 hours to serve everyone. 2. She premixed the adult beverages. Vodka/cranberry, bloody Mary's, margaritas and vodka tonics, yet every single one of my guests complained there was no alcohol when I tasted them it was pure mixer yet we brought plenty of vodka. She refused to add vodka to any of the mixes. Who knows what she did with the vodka. 3. Contract started @ 4:30. We only 1 hour to set up the event and I had to pay for an extra $100 hour just to allow the vendors to set up. 4. She was not accommodating in anyway what so ever and RUDE to my guests. THINK TWICE BEFORE SIGNING THE CONTRACT read more

Bad service. The staff members were very demanding and they weren't punctual When it came to the food and hours given before the party.

Well to start off. Everything went perfectly on our wedding date on 10/27/2017. We received everything that was promised to us. The food the servers and the communication was always on point. Something that we really loved was that everything was done in a very professional manner. Kathy was the best because she was always there to help and to motivate me when she noticed I was feeling stressed. Thank you so much again for the excellent service. I would 1000% recommend this event service to anyone looking to have a stress free and wonderful event. read more

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We had our vow renewal here in 6/2/19 and everything went perfect! Security was good and professional, bartender was the best, food was served as guest arrived. We didn't have to worry about anything because the staff was already taking care of it! My husband and I were completely happy with how smoothly everything ran! We will definitely be coming back for our daughter's 15! read more

This place has Horrible management or day of Coordinator who is not only rude but runs this place so badly it will ruin your special day plus make your guest feel uncomfortable and unwelcome. Nice at first but then after u pay and sign contract she will treat you like an unwanted guest who has overstayed their welcome. Example- Dj was scheduled to set up in a specific location which he did and was ordered not asked to move one speaker two feet forthen she didn't even bother to come out when asked to Adjust the main lights in this warehouse building called a hall , to help during different times of the wedding for dancing , pictures and cake cutting. This woman and her Brute squad AKA security guards Threatened to kick out a wedding guest for adjusting the lights per the bride and groom's request because she was nowhere to be found .. what kind of place does that? read more

Fiesta Max was amazing. Kathy and her staff where very attentive to us and our guest. Our party was amazing. I recommend them. read more

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I just want to say I had the worst experience with the venue than I've ever had in my entire life. We had booked our venue for May of 2020. Unfortunately due to the pandemic we were unable to have our wedding. The venue refused a refund as they do not give refunds. After having to postpone twice (not because we wanted to but because of the pandemic) we asked for partial refund. Again we knew it was a long shot. So we tried to postpone in March of 2021 to August of 2021 since our venue date was now for May of 2021 but we still didn't know if venues would be open. So we needed ample time to get our invites sent out, get the gown fixed and suit, etc. Last minute preps. She said in order to change the date we would have to sign a new contract which went from 1 page to 18 pages and added fees and just a ton of protections for the venue and non for us. We spoke to an attorney and they told us they had to work off the old contract. However, we expressed we weren't going to sign a new contract, she emailed us with basically an email saying we didn't have to but she didn't mention she would change our date. They she emailed us again in late April asking if we were going to finish paying for the May date. Again we said no because we aren't comfortable with the new contract. Long story short we had to go to small claims. I wish she would had just worked with us like she had been in the beginning and not tried to take advantage of the situation by having us sign another contract. It was just terrible. I ended up having a beautiful backyard wedding. I should have paid attention to the reviews on here before booking this venue. I'm just extremely disappointed. read more

Worst place ever if there was a zero rating I would give that. The Staff was rude asf and the owner too. Security Security was giving attitude to the gust and was kicking then out for no reason. Worst part of all is the food is Horrible like jail food and the owner of the place gets Random security guys and does not do a background or drug test. While the party we found out that 2 of the security were drugged while on the job how stupid is the owner letting this happen this really pisses me off. Rip off too. Be Ware read more

Worse service ever. Didn't let me in because I had a stroller for my 3 month baby. Couldn't accommodate.

I just had my wedding at this location last sat, and let me say that my family and I are more then happy with the serves that Miss Kathy and her staff gave us. From day one when I talk to miss Kathy about having my reception there she explain every thing so clearly, answer all my questions, told me all that they offers and how much every thing is. We got the DJ, food, cake , bartender , linens and the plates from her. The food was a big hit with every one , they all had seconds. The cake has to be change the week of my wedding because of how I wanted it was not working out and miss Kathy made it happen, so I was happy with my new red velvet cake that was so good even my godfather that is not in to cake had 2 slices. Then DJ was good when it was time to dance every one was dancing, no one complained about the music, and he was able to say everything in English and in Spanish for us. The place look gorgeous, the staff was great , two days after the event we got our security deposit back. When ever some one need a place I will deftly be recommending this place. Thanks you miss Kathy for all your help, patients and words of encouragement you gave us this months. read more

Fiesta Max Events Center - Venues & Event Spaces Near Me - Riverside, California

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I wish I didn't have to give them any stars, but Yelp requires at least one, but they do not deserve that much! We went there for a friend's Quinceañera this past weekend and it is definitely not a place I would ever go to again. The decorations were ok, simple white linen draped from the ceilings, the tables and table cloths were all laid out nicely and the bathrooms were clean. That is about where my positive experience ended. The cake, which should have been beautiful was poorly executed and looked very "homemade" and not professional. The Fondant icing was lumpy and the edges where it had been cut to fit the cake were jagged and loose. It was leaning precariously to the side and some guests were taking bets to see if it would remain standing until the time came to cut the cake at all. Apparently, the cake was not even the right flavor as there was supposed to have been a layer of chocolate cake and this was missing. The cake, when served was served with tiny toothpicks hidden inside of it where they had not removed them from the fondant. The chocolate fountain that was the center piece was filled with an ugly green "gunk' that appeared to be dyed chocolate, but mercifully, was removed by the event's planner before it was noticed by many guests. The only beverages available was cheap orange soda and some knock off brand of cola. No diet options were available, no fresh bottled waters available. Our cups we were served with were cheap Styrofoam cups and our dinner plates that were offered were also cheap Styrofoam with a tasteless portion of what I assume was a feeble attempt at chicken fajitas, rice and beans. the Fajitas were colorless and tasteless. Even as half of the guests were finished eating, there were no less than three tables still waiting for their main courses. they were very hungry by that time as what i assume was a salad bar was set out with very stale soft saltine crackers,shredded cheeses and other assortments of stale food. The staff was very hard to get a hold of and not accommodating at all. When a few of the guests did manage to complain to the event planner about the toothpicks she gave the impression that it was not possible and demanded to see the offending toothpicks, which of course we gladly showed her. It didn't help that throughout the event strangers were entering and leaving as they met with the coordinator for what we can only assume was taste testing and event planing. During the event a large security guard positioned himself at the door. This, in itself was not a bad thing, but when you wanted to enter or exit he held the door open for you and remained in the doorway effectively blocking more then half of it so you would have to turn your body to squeeze past him and exit. If you were carrying anything or had a child in your arms this made it even harder to exit and a bit uncomfortable. I do not know if the DJ was included in the party package, though I would not doubt it as he was absolutely horrible and offered no interaction with the audience at all. He had to be asked to gather everyone for the birthday song and then started messing with his cell phone and had to be asked to lead everyone in the happy birthday song. Everything about this venue is cheap, unprofessional and the owner and staff should be ashamed of the service they provide. All in all, the young lady who's birthday was being celebrated was stunning, her court and guests managed to have a party in spite of the venue and the DJ. I would recommend another venue to anyone needing to host a party! This is not a professional place at all, and I do hope the Birthday Girl's parents file a complaint and receive compensation for all the poor choices the facility made and offered. read more

Had a wedding here people couldnt get in to finish decorating, but they had a problem letting them in because they were getting another contract signed. Not only did they have some one signing a contract while we should have been getting ready and the DJ setting up they took our decorations and rearranged to show for the people they had signing a new contract. The lady seems really nice like she wants to take care of you. But she tries to add more charges or change ur contract. Not a very good business person. read more

Worse hall ever! Management provided confidential information to the guess. Guess were not allow to go in the hall due to pending deposit. We waited over an hour outside. When it came to alcohol only 1 beer/drink every 30 mins. Tequila couldn't be serve. We were not serve dinner until 20+ guess arrived. People please do not book this horrible hall. read more

I recently had a 15 anera there for my sister and they took great care of us, Katheryn was very helpful and answered all of our questions. The food had great taste and the event hall is very spacious there is a lot of parking, the security was patrolling the cars and made sure nothing weird was going on, the waiters were great they took care of all the guest and made them feel welcome. I would recommend this to any one having a big party like that having it all priced together was helpful. All the other vendors were great the photographer has great work the photo both took tons of pictures. We all had a great time. read more

DO NOT DO BUSINESS WITH THESE PEOPLE! If I could give zero stars I would. These are the most unprofessional people, and they are crooks. They tell you one thing and then go back on their word. We booked with them before the pandemic started and the owner really makes it seem like they're good people and that they're running a good establishment. Once COVID started we expressed our concerns about our event being affected and she kept brushing it off and giving us the run around. It was until the month before our event was supposed to happen, that she had finally gave us the option to reschedule and told us that no money would be given back. Mind you, we had to be the ones messaging her all the time asking for updates and when we would be able to have our event. I know with COVID things are unpredictable, but the least she could do was take a few minutes out of her time to give us an update or offer us other solutions. I regret ever setting foot into this place. These are not people I would ever want to do business with again. All this venue did was give us a ton of stress and headaches. They are liars and just ended up keeping our money. I'm going to make sure to tell everyone I know to stay clear from this place. read more

Had my wedding reception on Aug 4, 2018. I have to say that I am very impressed with the way my wedding celebration turned out. Henry the owner did an amazing job hosting the reception as the Master Coordinator. From making the contract till the end of the night of my event, Henry was a very professional person whom showed care for his clients. It turned out to be an amazing wedding celebration. Will 100% do my events here. All 250 guests were happy!!! read more

I had my daughters Sweet 16 party at Fiesta Max Events Center (Riverside) last night 10/28/17. All of my guests were very impressed by the venue. The party was a hit! Good service and friendly staff. The Venue owner, Kathy, was very informative from the very beginning when I signed my contract with her back in December. She worked with me on coordinating the colors for the tables and centerpieces, to get them just how I wanted. She was right there for everything I needed, helping and making suggestions to make the party the success that it was. It was refreshing to be able to leave at the end of the night and not have to worry about cleaning up after hosting and dancing all night. I would definitely use this venue again for any future party celebrations. read more

No, No, No , Never will I recommend this hall to anyone. It started with the price of the hall which changed from the quoted price. Because of the situation we had no choice but to use the hall. The day of the funeral for which the hall was rented, I went to set up and had No help moving tables around to suit the event. Which is part of the rental of the hall. Kathy the manager mentioned she Would Not Help, that this was our event. However she gave a helping hand when the food came that we catered and at the end of the services food was MISSING. I spoke to her about this and she knew I was upset. To TOP this off she conducted business during the time that WE PAID FOR "TWICE" ( see other yelp review). She showed the venue to other people making us feel as if our event was not important and by the way did I mentioned that we rented the hall that shouldn't have happened durning the time someone rents your hall. Talk about MONEY HUNGRY! Kathy mentioned that she gave us two tables for free however as I mentioned before we paid TWICE for more people so the tables were paid for and we didn't get even get CHAIRS for those tables so people were STANDING. From the moment we stepped into the venue the $$$ signs went off for this lady. She's all about money with NO CLASS or RESPECT for people. I will NEVER recommend this hall. read more

First of all, let me say the place is beautiful, spacious, and conveniently located. However, I had the most interesting, and unprofessional experience renting this venue. My family rented this venue for my mother's funeral reception. Due to wedding and graduation season we didn't have very many options to shop around. We didn't require catering because most people bring some type of dish funeral receptions. At the time of signing the contract, we estimated 250 people to attend the reception. It's not easy giving an exact number of people we expect to attend since people don't RSVP for funerals. However, security actually stood at the door with a hand-counter counting every single person that entered the venue (including infant children in strollers). Once security informed the owner Kathy that we were almost at 250, she told security to not allow anyone else to enter the venue. I could understand if maximum capacity was only 250 but the capacity the venue holds is 410. I told her this is a funeral reception and I don't want anyone turned away. So she asked for a $500 deposit (in cash) because she would be charging $15 for each person over 250 that walked through that door. So basically she charged per person just to be there. She wasn't providing food, or drinks. It was basically the use of her venue, tables and chairs. We even had to rent our own table cloths. When my sister asked if we can get another table for the extra guests that we were paying for, so said no because she already allowed us to use her extra tables for the food. I understand business is business but this person had no compassion, or understanding what so ever. It was all about the dollar. Several friends and family had actually expressed an interest in renting the venue but when I explained my experience, they quickly changed their minds and suggested I post this experience on Yelp so that others can know. So if you don't mind being nickled and dimed, this place is for you. read more