******FALSE ADVERTISING******* I went to Fiesta Ford to look at a truck they had advertised for $32,230. I was very interested in the vehicle, however, when the sales rep was finished showing me the truck he said the price was actually $36,000 (before taxes). Luckily I had printed the ad and brought it with me to show the sales person. He agreed that it was very misleading, but would not honor the advertised price. He said he would be able to find something in the $32,000 range but I told him not to bother, I did not want anything to do with this BAIT AND SWITCH. Thanks for wasting my time Fiesta Ford! read more

A huge thank you to Ron for making my experience with Fiesta Ford an absolute pleasure. He is a true professional and has been in the industry for many years! He knows customers, he knows Ford, and he knows car sales! I appreciate your honesty, respect, and upfront personality.!!! read more

Bought at least 10 vehicules there between myself and my wife. Excellent service and great inventory

If you're dealing with the service department, stay away from Richard Bender. He's a liar. My brother and I broke down 20 miles out from Indio. Waited an hour for our tow truck(can't remember the name of the company but if you get picked up by Alejandro, wait for someone else because he won't even tell you that he dropped off your vehicle) and went to Fiesta Ford where we had to wait 20 minutes for someone to help us when there was 30 employees walking around with their heads up their ass. We finally dealt with good ol Richard. This guy had more concerns going to his freestyle Friday show than doing his job. We got his direct number in which he text my brother the following evening to let him know his car was done. My brother had told him through text( so there's proof) that we'd be there Sunday despite the service center being closed but Richard had told him he would meet us there and for us to name the time. We get there at 10 am Sunday and are greeted by some sales employee who was wearing your 1990's blue gym coach shorts. We had told him the story about sweet little Richard and he immediately gave us an attitude, along with his co worker who basically told us to f**k off and there was nothing they can do. Well, yes there is. Go get my brothers f**king key and get him his car. We tried calling/texting Richard repeatedly only for the platinum selling hip hop artist to ghost us. Maybe he's on tour. Every staff member we dealt with was beyond rude. Don't know how anyone in their right mind could ever do business with pieces of scum like that. Thank you. read more

Seven years having my 2009 F-150 serviced with excellent results. Fair, honest, friendly and expert repair. Led to my purchase last week of a new vehicle from them. read more

I needed 4 new tires and had 2 recalls on my F150. The service staff were friendly and attentive. The dealership was clean and well maintained. When talking about the kind of tires to purchase they were very helpful and gave me ways to maximize the value and still suit my needs. Thanks Fiesta Ford for taking good care of people. You have made a lifetime customer out of me! read more

Fiesta Ford is the worst dealership I have ever gone to. Last week I went on vacation to Indio and had my 2014 Ford Focus act up on me half ways there. The transmission light appeared and soon as I got off the freeway I felt my car stalling. Same issue all us owners are dealing with but my issue was not that. My issue was that I was able to get it towed to Fiesta Ford but one day later all I needed was a battery? I paid $200 for a battery and went on my way back home which was 120 miles away. To my surprise my car started acting up again half ways home. I was able to get it home with the same issues happening from a couple days ago. Once home I got it towed the next morning to Bob Wondries Fiesta. To my surprise, I had two recalls on my car. I was sent home with no care from Ford Fiesta for my wife and my life. Who knows what could have happen to us. The question is now, did I really need a battery? Or did Ford Fiesta not want to deal with my recalls just because I was from out of town. So I called Ford Fiesta and I get a call back. Now I won't go into my conversation but I will sa this. It did not have to take me to drive that far to see what's wrong with the car, it is called a diagnostic check. When your transmission light comes on that's how you can see what can be wrong. But Ford Fiesta failed to do that and just apologize for the inconvenience, according to my call video showed my car needed a new battery. Now I am short $200 for a "battery". read more

Service department is the worst ever! Thank a lot for ruining my good mood ford. Took my truck in a month ago for glow plugs. they said that the glow plugs were fine. They weren't. And I new that from multiple other mechanics I'd gone to before. Asked for them to replace them anyways, both parts of the glow plugs. Got my truck back a thousand something dollars later and the next day the check engine light came on. It was for the wiring to the glow plug. My thought is that those f**kers either new there was a problem with the wiring and didn't fix it just cleared the check engine light and said it was all good so I'd have to come back, do another diagnostics test pay $100 for it and then pay more to get the wires fixed. Or they f**ked up the wires when they were replacing the glow plugs. Either way I am not happy. Never going to them again for my truck. And I don't think any other truck owner should use them. Snakes. Update: ford contacted me after writing this review and tried their best to help me out. My truck got fixed and has been running well. read more

I would like to say John at the service department gave me a thought of giving fiesta ford another try John took care of my issue on my remote control with a smile and exceptionally proffesinalism. read more

I went to ford with the intention of just looking at the focus sedan. Once there I did a test drive and liked i,but Izsak did recommend looking at the fusion so I did and definitely loved that one. I had the fusion for about 10 months until I was hit at an intersection by someone who failed to stop at their light. Couldn't be any happier with how much the car did for me, airbags completely protected the side I was hit on and the car dialed 911 for me. Of course I had to look for another car right away so I went back to Izsak and again he put us in a great car this this the Ford Explorer because we mentioned plans off having another baby so space was a top priority. Have had that car for a while now and love it. Will definitely keep going to Izsak Lopez once it's time to get another car. read more

called fiesta ford last Thursday 4 times, left message twice, finally went in Friday afternoon, never got a call back. made app for wed. took car in told them what the two problems were, was told $340 for diagnostic work. told shuttle would take me home, driver showed up, I wasn't on his list, so he left. had a rep. I had talked to about the shuttle and was told I didn't ask for a ride even though the guy told me ride would be ready at 9am. they finally eubered two of us. waited all day for a call. finally called service desk, they tell me my phone blocked them. checked my phone and it did show a number blocked, but not the one used to call them. anyway went in to pick up estimate which was high and one problem that they said they couldnt fix.so now I'm stuck with not being able see my system screen. wasted. whole day and $170 in the hole for nothing don. would not recommend them for any type of car repair. same thing with talking to mgmt. nobody available to talk to read more

Steve Tafolla is always very friendly and courteous and does a great job in explaining the issues with my Fiesta. It is running great again. Thank you very much for all your help. read more

Fantastic - Joe has been really great - I was very thankful for his efforts in getting my car taken care of. He went out of his way to get my car done which is so important as I use my car for my business as a massage therapist. You all get a "thumbs up" in my book. Kim L. Hartz read more

Braiden Gladwell and his Team gave me Great customer service and saved me a lot of money!! Thank You!! read more

Great sales staff, courteous and attentive. I've purchased 2 vehicles from here and always bring them in for service at the quicklube. I always recommend to anyone in need of a new car! read more

Absolutely terrible my Wife and I have good Credit scores and were approved with a 0.09% interest rate Edgar the finance guy sat us down in his office and told us we were approved and there would be no issues 14 days later he wanted to raise our interest-rate this company will lie to you or do anything it takes to sell you a car would recommend you buy somewhere else we did!!! read more

Parts & Services Dept are great people to work with!!! I want to say how professional and excellent their service is. I will continue to bring my car to these guys for future services!!! read more

Typical stereotypical stealership to the highest degree. They add a bunch of charges to your finance and when your car breaks, (which it will since it's a ford) they try to do anything and everything to avoid covering it. Buy elsewhere. read more

Always treated well at Fiesta Ford. They are professional and are problem solvers. Zero complaints from this customer. The service dept is top tier. read more

I just bought a Mustang here and it was an amazing experience from beginning to end. Edel took great care of me and got me an awesome deal. I hope highly recommend this dealership if you're in the market for a new car. read more

I was driving through Indio on my way to Coachella when my check engine light came on. I pulled into Fiesta Ford. Luckily they were open on a Saturday. Everyone I talked to was professional and polite. The cashier was especially nice. They had my Ford ready in less than an hour and it was free because it was under warranty. I'd definitely go back if I lived in the area. Thanks, Fiesta Ford! read more

I would like to give a huge "shout out" to Edgar and Ron. Both gentlemen showed compassion and professionalism while helping my son and I with a transaction today. I am extremely grateful to them, and will always remember and appreciate their kindness. read more

Ford service manager Steve and also Adam were so enormously helpful. They provided fantastic customer service and quickly scheduled a time to pick up a car for service for my 87 year old mother who we want to keep home and safe from any potential Covid. Both showing compassion and efficient responses. Thank you !!!! read more

Probably the shadiest dealership you could go to. Completely on a different agenda. Their goal is to take as much of your money as possible from overshooting the cost for parts and labor to screwing you over for analyzing your car. They do a great job at making you feel lesser. Instead of working mostly these employees will say they're off finding info for you and I found 7 of them taking turns playing ping pong elsewhere in dealership. WASTE OF TIME. SEEK CARS AND HELP ELSEWHERE. read more

I came in this morning to have my ac checked out and got a call back from the service manager telling that a need new motor mounts. So I went back and spoke with Steve the Service manager and told him that I wanted the ac checked not the motor mounts. After waiting all day long I get a call to pick up my car and I get there to pick up my car I get the service report and there's nothing about the ac issue on there or any issue with the motor mount. What kind of service is this place I wasted my day going back and forth in this 110 degrees and not getting anything done to my car. I do not recommend this dealership very disappointed in the service read more

This review is for the service department, usually I change my car's oil here and they are usually fast and helpful, they recommended few services and quote me a certain price and I was told it will take 4 hours, so I waited, the service toke 6.5 hours and they gave me a bill with a higher due balance than the quotation with out any notice during service, I protested that and after I gave up on the sales associate I asked for a manager who approved my initial price. I drove the car and the tires balance and alignment were missed up after the service, I called them and they said come back on Monday, I returned to the service department and they asked for 2.5 hours (seriously, balance and alignment will take 2.5 hours?), I left the dealer and toke my car somewhere else and got balance and alignment in 30 minutes total, unfortunately I end up paying for this although its their fault (I already did alignment at the dealer a month before my service and I was still under their warranty (3 months)). I recommend this dealer for basic oil change, nothing more, If I need more service or repair I will take my business somewhere else (although they did the service right but the whole experience was missed up). Be-careful with them trying to go above quotation price and always stand your ground and ask for the manager. read more

Great Door to Door service, with no time in my busy schedule my representative from Ford came to me. I'm a busy mother of seven and could not find the time. Ben took care of me and made it the least thing I had to worry about! read more

Recently purchased a Ford Escape from this dealership. Totally recommend the dealership and in particular our salesman Marcus. Everything very professional and would do business with them again. read more

This is your typical car dealership, nothing different here from all the other sleaze ball dealerships out there. As you'd expect, the sales people and finance people try their best to rip you off EVERY CHANCE they get. They try to sneak in all the fee's they possibly can and try to distract you from the price your paying and instead get you focused on your monthly payment, they use scare tactics and high pressure to get you to buy GAP. They add in extras you said to remove then they say okay lets get rid of that and play with the numbers elsewhere to sneak in extra profits.. you know, the usual. read more

My family has purchased 3 vehicles in the last 3 years. Steve Dominguez being our salesman each time. I cannot say enough good things about him. He was and continues to be incredibly helpful and kind. Recently on his day off he made some calls to help us find a code on my husbands truck. If you want great customer service I suggest going to Steve!! read more

Ben Martinez is a great sales rep. Made everything go easy very helpful showed me many options gave me the best ones and his crew was very nice as well. Thanks guys. Awesome job read more

Always excellent service. Friendly and knowledgeable advisors and great customer lounge. The service writer Al and the manager Gary were very friendly and accommodating! read more

When I first pulled up all the salesmen where standing around in a group looking like a bunch of goons and I felt very judged and then I was swarmed by three of them making me very uncomfortable. Also the car selection wasn't the best read more

We call service department and ask a simple question and they had to look the answer up. What kind of service department charges 100 some dollars for fixing and cleaning the transfer case and doesn't know what fluid goes into it? read more

The problem with every Ford Dealer I've ever been to is that they will overcharge you for everything. Fiesta Ford is no different. A couple months ago, I had them replace my battery. It cost me $150... not too bad. Two weeks ago, my battery died again. I took the car back to Fiesta, hoping to get a free replacement since the battery had a 3-year warranty on it. As it turned out, this time my alternator was the problem and needed to be replaced. Fiesta wanted to charge me $620 for the alternator and installation. Instead, I said, "Thanks but no thanks" and purchased an alternator on Amazon for $115, then had my buddy install it for free. It took him less than an hour, which means the pros at Fiesta would probably knock it out in 30 minutes or less. Yet, they wanted to charge me $620. Apparently, $500 is what you pay for a half-hour of work-- I'm sure my service representative was watering at the mouth at the commission he'd receive for this ridiculously over-expensive fix. The problem is, Fiesta Ford is doing the same exact thing to the elderly and single moms of the Palm Desert area, who have no choice but to fork over hundreds of dollars for a fix that should cost a fraction as much, because without their car they can't live their lives. Many of them don't know any better. Do yourself a favor and seek out a mom-and-pop car dealer, buy your parts online, and/or ask a friend who is car-savvy to help you with installation. The services Fiesta Ford offers are a dime-a-dozen, even though they want you to believe otherwise. read more

Awesome experience dealing with Ben Martinez! He treated me as if I was buying the most expensive car on his lot. A man of honesty and integrity! Thanks Ben, whatever your future holds you're gonna be successful because of how you treat people and care about their needs! You've gone above and beyond and I adore our beautiful car, your dealership was a tad bit out of my way but I'd do it all over again. If you need a car this is the best place to buy! Find Ben!!!! read more

Worst car buying experience I have ever had. Buyer beware these guys are first class crooks. My girlfriend and I went there to purchase a new car and trade in our old one. We test drove a focus and decided that would do the job for us. Now the fun part. We sit down to work out the numbers, sales person comes back with a figure that is way over what we expected. After reviewing more closely they have snuck in $800 gap insurance, $3000 Maintanance plan, and a $500 alarm activation. All buried in small print. After having those things removed we were still $75-$100 off of what we hoped to pay monthly. Round 3 we get what I think is reasonable but ask if we can sleep on it a day or 2. No problem the offer will stand we are told. When buying a car remember that any rebates and incentives offered buy the factory the dealership is reimbursed in full. So if they are advertising $2500 off they will get that back from the factory so they are not out any money. In fact they have just made $2500 profit. This dealership also has a markup on all cars over msrp. 2 days later we receive a call that the car we wanted had sold but they can get another one from their other location. Went in the next day to sign the docs. As expected we are in the financial office and the documents start coming to be signed. Half way through I still have not seen the actual sales contract so I ask to see it before we sign any more. He shows it to us and the monthly payment has jumped $75. We were told that was a mistake and sales person gave him the wrong sheet for a different car. The change is made and we start signing away. Just before we sign the last of them it hits me that we have not seen the car. We take a walk to the back where they I assumed they were detailing it. It looks like the same car but this one does not have the sunroof like the one we drove. I now ask to see the window sticker and can clearly see that this cars sticker price is $2500 cheaper than the one we drove and assumed we were buying but the price is the same. Was told that this car has features the other one didn't but they could not tell us what they were. Now the place is getting ready to close and we are exhausted. We reluctantly finish up but can't shake that feeling that we were just duped with a classic bait and switch. We bring this to their attention and they get defensive and say... If you don't want it Don't take the car then! Wow really. I told them its late and we are tired but I still want to see the window sticker from the other car to compare. The next day I receive a call that they have the information I requested. I review the window sticker for the car we now have and see that it has the alarm installed. Then I see a work request in our papers to have it removed. I go in to see the paperwork and pick up floor mats. Evidently they sold us the wrong car and need to resign everything. I compare the 2 window stickers and there is in fact differences. Sales guy goes into defense mode and shows me internal paperwork that shows they only made $50 on the sale. That does not show the $3500 they will get back from ford directly so they really made $3550 profit. Do yourself a favor. If you are looking for a Ford take a drive out of the valley. Just go anywhere else but here. read more

So my wife goes in today because of a ad in the mail we got last weekend for a Lease for a new 2015 F150 for $249 per month. .So the "Manager" Eddie says it's $595 per month & doesn't know what that ad is talking about..that's the Best they can do ..even though our credit score is over 800 ! I've bought 2 trucks over the last 10 years from them ! Guess what ? Never ever stepping back in that place again ! read more

I came in to Ford with the intention to maybe trade my Ford Expedition. I really wanted to keep it but I felt that it was going to be tough. As soon as I went in, I was greeted by Joseph a very kind salesman. Very welcoming and uplifting. Told him my situation and right away he was willing to work with me and find the best possible deal that would work for me. Normally with other dealerships they would say it wasn't gonna work and it was a rushing experience. I received a lot of information, and sales managers were willing to help. Together they were able to give me one of the best deals I've ever had, 2017 Ford Fusion the one I wanted. He made sure he went over all the car features, which I appreciated. I even got my car delivered to my house, washed and with a full tank of Gas. Who does that? I was surprised. Definitely a place Id go again. If your in the area I recommend that you ask for Joseph Landazuri. Made a difficult and long process feel like a great and smooth experience. read more

I did call the dealership to talk to the general manager to no avail. I called ford customer service . I will be filing a complaint with the consumer board as well. I have proof in black and white that they wrote Up themselves and lied! Shame on you fiesta ford. Shame on you. Might find yourself on tv next . read more