Great experience with Fierro's Towing! Jason took great care of my vehicle, was safe and professional, and got the job done with no issues, price was reasonable. Communication with both dispatch and Jason was great. I noticed some reviews mentioned them running late. Jason was running late for my tow as well, but this is Hawaii--anything can happen especially in town, and there's usually a reason for a delay. What matters is that the job was still handled safely, professionally, and with care. I definitely recommend Fierro's Towing. Mahalo Jason and the team! read more

Terrible service. Similar to other reviews. Pushed back service multiple times, telling me they were stuck on traffic on the h-3. It's like this guy doesn't think I have a phone cause I was checking traffic and it's Saturday afternoon and no traffic on the H-3. When I expressed my frustration (I did not yell or curse) that I had been told 30 minutes nearly an hour and half ago, the dispatch immediately snapped back and threatened to cancel the tow, telling me they couldn't control traffic, but I'm sitting next to a HPD officer (who is trying to figure out when I'll move my car out of traffic), and I ask him if there's traffic on the h-3 (spoiler alert there was not). He says the guy is coming, so I wait another 20 minutes and then right at about the time they were supposed to show, they cancel. Just incredibly rude and unprofessional. I get that you're busy and it's gonna take a while, just be honest and if you can't make it in the time you say, then let me know, and be apologetic and a nice about it instead of lying and immediately threatening to cancel. I get that you're a towing company so customer service doesn't need to be a priority, but that doesn't excuse bad behavior. read more

The Owner, "K" was absolutely professional, attentive, and accommodating. I experienced exquisite service. That means a lot to me, and I highly recommend them as a trusted service provider. read more

He stopped and towed me to a parking lot when I was stranded on Makakilo Dr. Very nice young man, excellent service!!!

If i could give ZERO F'KING STARS to Fierro's Towing Truck LLC I would, this "company" is an absolute disgusting disgrace of a towing company. I was stranded in the middle of the night on April 10, 2026 after hitting a massive pothole around 12:40 a.m. that blew out both right side tires on my vehicle, tires I had literally just gotten installed on Wednesday with only around 65 miles on them. I was stuck there dealing with the police report because I need documentation for the city to pay for the damage, so this was already a horrible situation before this company made it even worse. While I was still with the police officer, I had already gone through USAA roadside assistance. At 1:06 a.m. I got the notification that I was matched with Fierro's Towing Truck LLC, and they gave me a wait time of 75 to 105 minutes. Fine. Annoying, but fine. I waited. Then the updates started coming in showing the driver getting closer. I got ETA updates showing movement toward me, and when I spoke directly with roadside assistance, they told me the driver was about 19 minutes away. That is not "maybe we can help at some point." That is not "we have not accepted yet." That is an active dispatch. That is an ETA to me. That means you are supposedly on your way to do the job. Then after all that waiting, at 2:31 a.m. I called the company to see if maybe the driver was having trouble finding me at the location that i reported i was at. My call was forwarded. Then almost immediately after that, the service was canceled. Just like that. After hours of waiting. After ETA updates. After being told the driver was less than 19 minutes away. Suddenly they "could no longer help." That is pathetic. That is unprofessional. That is unreliable. And yes, it came across petty as hell, like the second I called asking where the driver was, they decided to dump the call and leave me stranded because they probably thought i was rushing them when the fact is that i was trying to get off the road before the next F'KING Kona Low hits us early this Friday F'King morning. Do not sit there sending ETA updates making it look like you are actively approaching a stranded customer, only to cancel after they have already waited in the middle of the night for hours. That is garbage service. That is a trash way to run a business. You do not do that to people. This company took an already stressful situation and made it far worse. They wasted my time, left me stranded, and showed exactly how little professionalism they have. Based on my experience, I would never trust this company again, and I strongly would not recommend them to anyone or any insurance to use and partner with. Please use my review to use against your insurance should they partner you with this HORRIBLE "towing company" and you are left stranded. This review should serve as proof to all insurance that if YOU DID YOUR RESEARCH you would know this is NOT a reputable company to do business with and if you partner with them and your driver is left stranded you are also liable. *Update* - It concerns me that a negative review based on a firsthand customer experience may have been reported as a supposed conflict-of-interest review simply as an attempt to have it removed, rather than addressing the substance of what happened to me. Yelp, please do not remove my review THIS IS NOT a conflict of interest. It also deeply troubling that 2 previous 1 star reviews were taken down and now the company has a 5 star rating. Yelp, what is the point of a review if a company can just have reviews they dont like removed? read more

Fierro’s Towing & Services - Timeline of ETA's - Towing Near Me

Insurance assigned this tow company to help me. Tow truck was running a little behind but overall it was good service. Didn't catch the guy's name but he was easy to work with and professional. I've seen other local tow companies show up in slippers and just seem anykind but this company was good. Recommend them read more

My insurance contacted them for me and once the dispatcher knew what tight spot I was in on the road she sent someone right away. I really didn't mind waiting the original time given but I was in a really bad spot in the morning rush. Five stars for the dispatcher and 5 for the tow truck guy he was so cool. read more

Today our rental car (2024 Subaru Outback from Enterprise) died at an incredibly dangerous intersection of two busy highways. These sweet guys pulled over and helped us and were so gracious and kind just from the goodness of their hearts. I would absolutely trust these dudes with our vehicles. I had three little kids in the car, and honestly, we were saved by these guys. read more

This towing company lacks integrity, professionalism and diligence. They pushed back the pickup time several times and didn't tell me except for the first notification until I reached back out with an update about arrival time. Even though my insurance kept giving me updates that they were arriving earlier than expected. After the third pushback and finally showing up I realized the driver did not read the request directions at all. He parked in the wrong location by going to the upper parking level after already explaining to him that I am in the lower level. After not showing up with a flatbed as requested for my 4WD SUV, I told him to hold on while I call my insurance and check my manual. I soon discovered the towing truck provided did suffice and finally thought my 5 1/2 hour wait time came to an end. He then proceeds to call his company to cancel the job, and LIED by telling me the company is sending a flatbed who's in the area 10 minutes away. I called the company back after waiting another 30 minutes directly and they told me they don't have any flatbeds and that the job has been cancelled. Even getting them on the phone was a hassle. First time I called they picked up, immediately put me on hold for 7 minutes and then ended the call. Tried calling again and they rejected the call and I had to call from a different number. Very unprofessional, untimely and out of integrity. read more

Insurance company sent me Fierro's to fix flat tire. Kauai Fierro was quick, friendly and xtremely helpful. Appreciated his advice and expertise. Highly recommend. Thank you!!! read more

Roadside Assistance contacted Fierro's Towing for me and I lucked out, one of their trucks was nearby finishing a service. The driver was professional and courteous to "Aunty". I called his dispatcher to ask if I could ride with the driver as I am 77 years old and would have difficulty getting anywhere on my own. Thank goodness for Fierro's, a company of caring professionals. read more

Hi we requested a tow from the Walgreens in Wahiawa. Person showed up and then left. Said he was going to do another tow. He came back and then left after the insurance charged us the extra time. He left because he was upset that we told his company that he towed another car before ours. read more

Insurance requested a tow from this company, the driver shows up and then leaves to tow another car, he comes back and leaves again. The quality of service is terrible. They charged us extra for extra miles for towing but never towed us. This is the worst towing company I have ever dealt with. When I called to see why the driver took off they wanted to lie about the service we requested. This is the most dishonest tow company on the island. read more

Big Mahalo (Thank you) to Kau'i with Fierro's Towing & Recovery for assisting my Son today (5/29/2025). My Son was stranded on the side of the H2 Freeway and Fierro's Towing pulled on the side to assist and ended up towing him to Mililani Walmart for FREE! Yes for FREE! He was concerned for their safety being on the side of the road on the freeway and volunteered his towing services without hesitation. AWESOME! Glad to see we still have ALOHA alive and well. read more