my friend recommended me to check out boarders because they have the converse x hello kitty high…read moretop shoes & i KNEW i had to get them. i was in the montebello area & googled the closest boarders store & found one inside the mall. it was a super quick & easy experience. The gentleman who assisted me was super nice & helped me get the proper shoe size with no problem. i was able to get myself the size 7 ( w ) which fit me perfectly! these are one of the cutest hello kitty pairs i have! the shoes also comes with a red pair of laces. i haven't bought myself converse especially high tops in so long im happy i got these!

We were helped out by Juan and Francisco and they were really great at helping us find the parts…read moreand board that suited our style best and were really patient with us. Definitely would recommend!

It's huge inside the warehouse I got myself some nice shirts and workout stuff. It was all 20% off…read morethe orange and yellow tag went over to the store next door and everything was super organized and regular price. The restroom was clean. They have fitting rooms and lots of nice gear to Check out. We got a weighted vest & some weights to go with it. I will be back for the combat boots I just wish they were waterproof so when I go hiking they'll last me especially in wet conditions and hikes with waterfalls. There's lots of parking and located right next to a Carl's Jr and citadel outlets. Super busy area not sure if it's because it's around the holidays. Service was great, fast and efficient.

This place was really chill, Micah and Edward provided awesome customer service and the selection…read moreto choose from was wonderful. The prices are good to high but you can't cheap out on good stuff. Would come again.

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

The employees and vibe are so crazy different from when I first shopped here last year…read more Last year, I just started hiking. Every employee at this store was super helpful, friendly and welcoming. They really motivated me to get on more trails. This year, it seems like literally every single one couldn't be bothered. The guy who was helping me with the backpacks couldn't care less about my questions. He walked me over to the bags, then just left me in the middle of a question, and I had to figure things out for myself. Then when I got to the counter, another guy looked even more unbothered. What is going on? Maybe I'll have better luck at the Glendale store.

While we definitely prefer the esthetics of their old location over this new, plain storefront, the…read morestaff is always very helpful. Some are more knowledgeable than others, but we usually know exactly what we are looking for anyway. They have most everything you need in stock, but if they don't, they are usually able to order it.

Nice shop. You can get all of your scouting and scout uniforms here. They can guide you and have…read moreeverything available for your scout.!

My wife and I stopped by Dick's today, browsing through several different departments…read more We hadn't planned to make any purchases, however when walking through the sneaker department, we were approached by a sales representative, Dylan, who greeted us with a very friendly smile. He asked whether we were looking for anything in particular and immediately offered to assist. My wife explained that we were just browsing, but also said that we might be interested in a lite weight sneaker for me. Dylan explained that there were several good options in different brands and offered to assist. He was so nice and helpful that we agreed to see what's available. Long story short, Dylan took the time to show us several different brands and types, then worked with us on size, width, styles and colors. We inquired about the availability of Velcro as opposed to standard laces. In response he showed us a special shoe lace that quickly secures a sneaker with minimal effort. Dick's has such a wide ranging selection of sneakers which had previously discouraged us from taking time to sort through all of the many options. If not for Dylan's friendly and professional assistance this would likely have been just another fast pass through the department. We very much appreciated his assistance without a hard sell or feeling any pressure to make a final decision or immediate purchase. We purchased New Balance sneakers, Lock Laces and a tee shirt. Date: 12/7/25, 3:36PM, Store: 932 Trans: 9702 Frankly, this was equal to the best customer service that we've experienced anywhere we shop. Will return to shop for my wife's sneakers shortly.

I tried to give Dick's Sporting Goods the benefit of the doubt, but their customer service is…read moreterrible. I asked an employee for help finding an MLB baseball, and he rudely just pointed over there before going back to what he was doing. I was still completely lost on where to find the item, so I decided to leave. I ended up buying the baseball at Big 5 instead, where the customer service was excellent. I'm not going back. I would prefer to go anywhere else.

Been here many many times…read more Wait times are long but the staff do their best to churn through the crowd. Staff are mostly chill and helpful.

I called the Pasadena location and asked to speak with someone in the archery department and was…read moreput on hold for an hour. No one ever helped me. So I called the West Covina store and was put on hold for 30 minutes and I gave up. I went to the Pasadena store and a customer was yelling at the manager cause he left his id there after having had purchased a gun. He was angry cause no one had the forthought to call him to let him know he left his identification there. Your employees are not very professional.

Shout out to the best Sale Associate RICHIE at the Columbia Factory Store Citadel Outlet! Thank…read moreyou for being so Attentive, Kind and Helpful! You truly went above and beyond! Words cannot describe how you made my shopping a breeze. You deserve nothing but the best! We need more genuine people like you in this world! You are an asset to this store. 5 star customer service.

Very happy with this location. Helpful employees and nice selection…read more I got a good deal on 2 pairs of sandals, but was also admiring some of their jackets. Some other outlets in the Citadel barely offer deals (you call that a sale? That's like 10% off!) Columbia was one of the few that I, a shopping fan, would deem a true factory store or outlet.

This review is directed at ownership and management…read more I frequent Turner's for fishing gear and have consistently had positive experiences with the older gentleman in that department. He's knowledgeable, enthusiastic, and genuinely helpful. He represents what a specialty retailer should be. I've spent 1000's on firearms and ammunition over the years. Unfortunately, this visit was the opposite. I came in looking for M&P Shield 9mm magazines. Only one in stock -- not a problem. I figured I'd grab some ammo while I was there. As I stood in front of the ammo section trying to read the boxes, two employees directly in front of me made zero effort to acknowledge me. Not a "Can I help you?" Not even eye contact. Instead, they were occupied repeatedly racking the slide on a pistol and discussing how it was "blemished." The way it was being handled made it feel less like product inspection and more like someone building a case for why it should be discounted. I can't say for certain that the larger employee was intentionally trying to create or exaggerate wear to justify purchasing it himself -- but if that wasn't the case, the optics were spectacularly poor. What really stood out was the conversation. They were openly speaking negatively about other customers -- people who sounded like regulars -- directly in front of me. It takes a certain level of tone-deaf confidence to mock customers while another one is standing three feet away. I finally asked if they might have additional magazines in the back. The larger employee ignored me initially. When he did respond, it was with, "Are you talking to me? I'm doing paperwork," as though customer interaction was an unreasonable interruption. This was moments after he demonstrated that he was fully capable of multitasking slide manipulation and social commentary. I briefly considered asking for a manager, but decided it wasn't worth engaging further. If basic awareness and professionalism are optional on the floor, that's a leadership issue, not just an employee one. I left disappointed -- not because inventory was limited, but because the standard of service was. Specialty stores survive on expertise and professionalism. When that slips, you're just a warehouse with attitude. I hope management takes this seriously. There are strong employees at this location. Unfortunately, consistency appears to be selective.

This review is solely based on the archery range experience…read more On a free day, I wanted to try something different, so I brought the family here for some archery range time. The gentleman, Chris, who managed this section of the store was great. He was patient and gave very clear instructions on the ins & outs of archery. It was a fun way to learn something new, and I might go back for some more. The store itself was quiet. The archery section is towards the rear left of the store. Turners carry a lot of gears for outdoor sports. There's plenty of parking as it's shared with Stater Bros and other businesses. They don't take reservations for the range time so it'll be walk-in, but a good idea to call ahead to make sure there's no special event going on.

Called to get my bindings installed onto snowboard and they were able to help me right away. $20 to…read moreget them installed and was done within 10 minutes. Friendly and fast service. Would come back again. Tons of parking as well

Definitely recommend this place! Never met more friendly and helpful staff. Everyone was extremely…read morepatient with us and answered all our questions. They even offered so much advice knowing we were just getting started with this hobby. Nico gave us about 2 hours of undivided attention in helping us find the equipment and really took the time to make sure everything was perfect for us including the comfort, design, and value of the equipment. My boyfriend and I both left the store with our own new pair of fitted boots, fully set up skis, poles, helmets, and a bunch of helpful tips. We could definitely tell that he loves what he does and puts a lot of care into his work. Apparently he's experienced in both skiing and snowboarding, so it truly felt like he knew what he was talking about. We'll definitely come back in the future for some more equipment and apparel if we're ever looking for more snow gear.

Got my first firearm with Oscar E. He answered all my questions since I'm a first time owner. He…read morewas informative and patient. They have a good variety and great pricing.

After 29 years on and of purchasing with Turner's Outdoorsman I made a purchase with Ammo Brother's…read morein Cerritos two weeks ago. Reason: I paid cash for 2 handguns , 2 background, after the 10 days I was told they needed 30 more days more for background, at the end I was told by employees to just pay for another background again and see what happens? I even did a live scan $50. I the had to wait for my $1,000 to be sent via mail from corporate in Rialto and that took weeks, I felt like I was a 2nd Class Citizen. I called Ammo Brother's in Cerritos and I got all my questions answered by Martin the Store Mgr., ask for him if you want a quick professional experience. I was considered a "Undetermined", Turner's Outdoorsman does not deliver to "Undetermineds". Ammo Brother's #1 - Martin #1