The worst hospital in the world I would rather be checked out by six ward country then we checked…read moreout by his hospital. My son came into the ER with nothing wrong with him. I was there for another child who had a toothache. They developed some type of fungus disease in the ER with all these nasty sick people that they want you to sit next to even in the same chair that a person that had in either digging in a butt or in their nose or had the flu without cleaning the chairs, they never clean their chairs yet they want you to constantly sit down and wait for someone to come and see you it's atrocious. And a breeding ground for diseases. The name of the disease he caught was. Feet hand and mouth their bumps develop at the bottom of your feet palm your hands, and in your mouth you get a fever really bad and feel very sick for the first day after that you gotta deal with the rashes that last for two weeks, I never in my life heard of something like this until I had to take my son to our primary doctor to be checked out. They have no Health cautious a Ville environment inside of that ER. I advise if you can go to any other hospital do not go there cause you will catch hepatitis A through Z while trying to address whatever else you have came into the ER .

AWFUL EMPLOYEES left on hold 4 times over 8 minutes each time and then hung up on. Each pets gets…read moremore hateful and rude. This is awful Try somewhere else.... I kept notes on everything. CANCER IS SO HARD AND DEALING WITH THE RUDE AWFUL COMMENTS FROM ALL 4 employees is just what you get here.. RUN FAST

What is the appointment for I sat a long time waiting with a appointment for X-ray people that came…read moreafter me went in B4 me. This ridiculous I usually come here but never again I'm looking at the techs looking through the paperwork where it says x-ray choosing which one they want to take except going in order. this place needs to do better

After waiting 3 months for an appointment, I got a cancellation TEXT at 5pm on the Friday before…read morethe Tuesday appointment, cancelling me! Their next available appointment offered is now FOUR MONTHS away! Poor service! Poor Customer Service! Never going back.

Great experience, very friendly staff, and very reasonable pricing for their packages. One of my…read moretwins did not want to show his face and they offered a rescan at an extremely reasonable price. I looked and compared other local 3D imaging places and Heavenly 3D offered the hyper realistic option which is what sold me. They have a decent sized room for your family to attend and view on a big screen tv. Staff were friendly, caring, and all had a positive energy that made the experience more peaceful. Highly recommend to anyone expecting.

Clean & timely matters service I had a beautiful moment with my fiancé & my family seen our son…read moresmiling so much on 3D ultrasound

I always request to commencement for my imaging. The staff are very professional and polite. I…read morehardly ever have to wait to be seen. I highly recommend them.

This facility has proven to be highly unsatisfactory. Despite its designation as "Advanced…read moreImaging," it has not fulfilled its implied commitment to providing imaging services. My scheduled MRI appointment three weeks ago was abruptly canceled on the day of the procedure without any explanation, necessitating a rescheduling. The rescheduling process was exceptionally challenging, further complicated by inconsistencies between text and phone communications. I wouldn't recommend this place to my worse enemy... Horrible All Around!!! I would rate this place a Big Fat Zero!!!!

Ok so I have been here 3x. First time I hurt my back and the phone line (dreaded call centers) were…read moregoing to send me all the way to Santa Monica a week later, (after giving them my zip code) as the closest RadNet imaging center. Someone advised they were other RadNets in this area, I call back and a different agent located five or six in Palmdale/Lancaster area, so this one was selected since it was the first available (the next day!) I actually accidentally went to the wrong site cause yes there are 2 on 15th street. SO LISTEN TO THIS! The receptionist at the wrong location actually had real customer service, she printed out the directions to correct location for me AND WAIT FOR IT...... Called the correct location to advise I was on my way and gave an estimate of arrival based on google maps!! I know right? In this newbie customer service era no one knows anything about real service! But they sure do, I was amazed haven't seen service like that since I was a teen! She then said just be patient that they'll work me in. So I go there thinking I'll be here for hours or at least an extra hour. NOPE as soon as I sat down, sneezed and opened my phone someone called my name. I was in and out within 40 mins (as I was having a MRI on back.) Bravo!! But that's not all: Next trip was Tuesday my mother who's a medi/medi insurance client was told by the call center that they don't accept it at any locations in this area, so she was set to go to Santa Clarita for a breast exam, but it just didn't sit right with me because I seen the woman's breast center when I was there, so we walked in and spoke with rep Nicky to find out about the insurance they accept. What a sweetie! She rerouted her appointment because yes they do take that insurance.. She apologized profusely because it was a bit of a wait 2 weeks from Wednesday while it was only 4-5 days longer than her original appt in Santa Clarita. Thank you Nicky. Third trip was for mom's CAT scans yesterday. She had 4 areas scanned within a hour including parking, walking in, registering, sitting down and getting her and equipment back in car! I can't see how anyone else could state they are anything but professional, caring, diligent and above all the sites themselves have great customer service !! Keep it up and drop the call centers cause they aren't in the state for sure maybe not in the country, but the call centers really aren't trained well nor do they understand the lay out of a metropolis city that Los Angeles county or So Cal consists of.

I was really disappointed with their service. I was supposed to have a ct scan and as I checked in…read moreat the front desk, they told me that my appointment was for another day. I know when I scheduled the appointment and what time to go in. Then, as I walked out, directly behind me came out all of the staff from the front desk and they just left!

We went in this morning for my 11-year-old to get an ultrasound and some x-rays.The staff was super…read morefriendly and really made her feel comfortable. Everything was well kept and professional and we didn't have to wait long at all. My daughter had a great experience that she asked if we could give them 5 stars .

Pain Dr referred me for a bone scan. Called to make appointment, got appointment. Arrived 20…read moreminutes early. Checked in and about 10 minutes later was told they did not have authorization. Called Dr while in waiting room, Dr said they were faxing now. About 20 minutes later was told still no authorization received. Called Dr again, they faxed again and also emailed. This time email worked. Now waiting for one hour 35 minutes. Tech has taken every person before and after me. Bad communication between offices and patient. Wish they would have called me like I hear them calling other patients. In excruciating pain from sitting over an hour. Why do patients pay for errors made by Drs? Not a good place.

I had to reschedule my appt that I had for January and spoke directly with Liz Gomez at the east…read morePalmdale office on 47th Street east. She was very nice and very efficient and was able to help me with all my concerns I had about my appointment.

My husband's MRI order was sent over from his SCOI doctor 3 days ago. He called Renaissance 3 times…read moreto verify they have the order. He also had to repeat his name and date of birth 3 times each time he called. The office staff is so incompetent they could never find the order even though the fax was verified as sent. We eventually had to change MRI centers. Terrible experience.

First time going there, they are very quick and the staff was super nice ! The Lab tech that took…read moremy blood was really nice as well and quick I usually get nervous drawing blood but today I didn't feel nervous at all! Thank you so much!

Friendly and efficient staff. Nice and spacious waiting area. Checking in is also very…read moreconvenient. Thank you.