If I could give zero stars to this establishment, I would. This office, and by this office I mean Janet, the Office Manger, destroyed my lenses. When I brought the matter to her attention she stated that she could not see a problem with the lenses. What everybody but her could see was that the AR was crazing. What Janet, a so called trained professional, had done was heat my frame, with the AR'd lenses in the frame, causing the AR to craze and break down. If she did not know what she was doing she should not have attempted to try. She told me that she was just doing me a favor, and that she was not going to buy me new lenses. Took no responsibility for the lenses. When asked if I could file a complaint with her manager she stated that Dr Ferrari was home (retired) and that she was in charge. Essentially telling me to go away and considered this matter closed. Not caring that due to her ineptness I was now out lenses. I am blind without glasses. Very unprofessional. read more