I am not a patient but I stopped in today after work, without and appointment, just as they were finishing for the day. I explained the problem I was having to the woman at the front desk, and that I was worried it might be serious. She let me know that they don't take walk-in patients, but she would check with the doctor and ask if he was able to stay a little longer and see me. Dr. DiGiovanni agreed and examined my eyes. He assured me that it was not serious and gave me samples and recommendations on how to take care of the issue. I highly recommend a visit to Bala Eye Care for great service and expert care. I know we expect medical staff to be professional and thorough, but everyone here was kind as well. read more

I have been using Bala Eyecare for more than thirty years and have been under the care of every Doctor there. All of the Doctors have given me outstanding service. Today, I had the newest Ophthalmologist for my second time. Dr. Jazmin Logendra saw me today after making the appointment yesterday because I was having issues because of my age. She spent forty five minutes with me, had other technicians run other scans and tests on my eyes. She put all the information together and will now discuss all of it with the Senior Ophthalmologist. She feels quite sure, based on the the information what has to be done to fix my issue. She is very kind, efficient, soft spoken, makes sure that I understand everything that she is saying. She also had me take short breaks because the positions were hard to hold! I would highly recommend Dr. Logendra for all of your eye needs. She is TOPS! read more

I highly recommend Bala Eye Care. I have been a long time patient. Every time I go there from the time I check in at the desk until I leave everyone is so courteous and professional. Dr Mathers is the best. He explained everything and always takes time to answer your questions. He is very knowledgeable and thorough. read more

in response to your reply to my original post; Right from the beginning, the first cataract replacement surgery where I could not see well but was told it could improve and never did. Where the surgery itself was extremely stressful, I still remember both surgeries rather vividly, although I was told this is not usual. I realize one has to be in the twilight stage, but truly why did I hear and feel so much discomfort? To informing me at one of my last visits, "I guess I didn't realize how near sighted you were". I was a patient at Bala Eye care for over 40 years. I maintained all of my follow up appointments to where you informed me I needed glasses come back in 6 months. And yes, of course I sought a second opinion, I am unfortunately considering cataract replacement surgery read more

I am writing to express my deepest gratitude to Dr. Mathers for the exceptional LASIK surgery he performed on my husband and I. From the initial consultation to the post-operative care, Dr. Mathers demonstrated an unwavering commitment to our well-being and the success of our procedure. His thorough examination and explanation of the procedure put us at ease and instilled confidence in his abilities. My husband's surgery was 2021. His astigmatism caused him to have a heavy script. Now he's glasses free! My surgery was 2023. My best analogy is that my vision went from the haziness of analog to the crispness HD! My husband and I started at Bala Eye Care over twenty years ago as patients of the esteemed Dr. Marvin Greenbaum. The seamless transition from Dr. Greenbaum to Dr. Mathers is a testament to Dr. Mathers exceptional skill and obvious dedication to the well-being of his patients. Dr. Mathers has surrounded himself with an incredibly abled staff. My husband and I have observed their professional and extremely courteous treatment of each patient and have been so treated. This too is a further testament to Dr. Mathers attention to detail. Karen S. read more

brought my mother's glasses to be adjusted as they were crooked instead of being fixed she broke completely and start liking for new frames read more

Bala Eye Care - Optometrists Near Me - Bala Cynwyd, Pennsylvania

Outstanding Practice! Dr. Giovanni promised that my Laster Capsulotomy would take 2 minutes and be 100% pain free -- and he was right! My cloudy vision began to clear within hours and by the next day my eye was working perfectly again. Exactly what I'd hoped for. I've been going to this practice for over a decade and recommend them highly. Everyone in the office is caring, well-informed and compassionate. And it runs efficiently. You'll actually be seen when your appointment is scheduled instead of having to hang around the waiting room. A member of the staff explained the procedure to me, gave me information about the risks, and answered my questions. I know a patient of Dr. Giovanni's who has moved to NYC but still returns to Bala twice a year because he just doesn't want to switch doctors. I don't blame him. read more

Horrible customer care - I should know. I have run a medical practice for 40 years. Poor attitudes throughout an entitled full of themselves organization. An "F" read more

AWFUL SERVICE! My wife called to make an appointment for the both of us on Tuesday 11/4, the lady she spoke with said the next available appointment was Monday at 8:30am, so we took the 8:30am and 8:45am appointments for the two of us. We arrived at 8:25am on the following Monday 11/10, the blonde receptionist greeted us with a scowl and asked our names (after we already gave them) and the began looking through things as if we were putting her out, she then went on a computer and exclaimed in a nasty tone "your appointment if for next Monday, the 17th". We explained that is not what we were told, and my wife told her the conversation she had when the appointment was made, her response "I don't know what to tell you, your appointment is next week". If her attitude was at all pleasant or apologetic we would have been more understanding, but her belittling us and extremely poor customer service prompted us to cancel whatever appointment they had in the system for us. Please keep in mind if this "error" was in reverse and we missed an appointment over a misunderstanding most doctors charge a substantial missed appointment fee. I have been informed that this establish does not charge missed appointment fees which is a pleasant change from the industry norm, but I think my point of time value is understood. I see in Yelp reviews, that a reviewer from 4/3/2014 had a similar if not even worse experience with their staff, please do not support a practice like this and go to an ophthalmologist's office that actually cares about you and your experience. We are new to the neighborhood so when we do find a good ophthalmologist we will be sure to post a review for them. read more

I recently moved into the area and was referred here by a co-worker when I mentioned that I needed to get my prescription adjusted having some vision issues lately. Well the experience was HORRIFIC. When I arrived for my appointment I was serviced by a blonde woman who had no customer service skills, spoke down to me, and made me feel like I was putting her out even coming in the door. After huffing and puffing shuffling through some papers she looked on the computer and barked at me that my appointment was for next week. I told her that's not what I was told on the phone, nonetheless with a "not my problem" type of attitude she repeated, your appointment is next week I dont know what you expect me to do? Well at the moment I was so appalled that I just told her to cancel the appointment for next week and left, but truely, what "I expected her to do?" was to have some sort of apology for either a misunderstanding or a mistake on their part. Perhaps offer to squeeze me in for an earlier appointment which I would not have been able to accept since I had to go to work, but the gesture could of saved me as a customer and this poor review. At thee very least do not speak to me like I am below you and show some type of positive customer service! I am so upset about this, but I felt it necessary to share this experience those considering Bala Eye Care, especially after I read how they handled Lillian W's situation from her review on 4/3/14. I wish I saw that before I wasted my time, lesson learned. read more

HORRIBLE experience at this location. Had an emergency at work (contact split in my eye)...quickly reached out to my network for the best & closest eye doctor in the area. Bala popped right up, had 5 stars on here so I rushed there. It was 12:57pm exactly. I was greeted by a sign that said the doctors won't be available until 1:30 pm. All the while I hear laughing behind a closed door in the back office. They were having a work lunch. A woman appeared from the back on the phone and told me the doctors were out and wouldn't be back until 1:30. She asked if I had an appointment and when I said 'no' her demeanor changed. I explained my issue and she said to try back at 1:30. By then that was just 15 minutes away. I waited in my car until then. Eye still scratchy. Walked back in at 1:27 pm to a woman behind the desk. She asked if I had an appointment with a scowl on her face. I said no and explained my issue. She said 'we don't do medical emergencies but I'll see what I can do' ok... I was hopeful, I just wanted someone to look at my eye. She sat there with a frown on her face for what seemed like forever which was probably just 5 minutes but when a contact is scratching your eye, 5 minutes is a long time. She asked what insurance I had (quite nastily too!) I told her and she told me she could squeeze me in at 2pm. I'd have to wait another 20 minutes for attention. By then I had it. I was on my lunch break and already wasted half an hour for their group lunch to end. Told her no thank you and left! Just awful. She didn't even get a doctor to speak with me. Medical emergency! Hello! What's most upsetting is the pure attitude she had like 'how dare you come to an eye doctor asking for eye care!' You've lost my business. read more

Love, love, love!! I have been going to Bala Eye Care for about 5 years and have just started to take my children. The doctors are great, and the staff is very friendly, and informed. They were able to explain to me what my insurance would cover, and more importantly they all helped me pick out my latest pair of very fashionable glasses. I had an emergency with my daughter the other day and they were accommodating and able to see her the same day. I would absolutely recommend this practice to all of my friends, it is always a pleasant experience. read more

Love this place! Me and my daughter go here for eye care and I'm about to sign the hubby up!! There is a parking lot, the office is nice and comfortable in the inside and quiet. There is an optical shop on the premises and Tracy is very nice. The staff is excellent and the service is fast! Very professional and turn around time for glasses is on point!! read more

Dr. DiGiovanni and staff are professional, friendly, thorough and gave a comprehensive exam. The appointment was easily made, there was no wait, and I noticed that they have all of the latest equipment which makes for a much more comfortable I exam. I highly recommend Bala Eye Care. read more

Excellent customer service, nice waiting room, optical shop attached, parking lot and attentive eye doctors. Dr. Greenbaum has been my opthalmologist for years. Also really great magazine selection! read more

Seriously, I've seen a lot of ophthalmologists in my day and Dr. Keith Mathers at Bala is a star. Making an appointment was easy, they were on schedule (even late in the day!) and the office staff and optical shop staff are highly competent. Dr. Mathers listened to my concerns and complaints, and dignified them with explanations, information, and a clear commitment to getting me contacts that would suit me best. He even had an idea of how much things cost, which you don't always find with doctors! This was the lowest anxiety eye exam I've ever had in my life. I can't recommend Bala highly enough. (It's also in a really pretty neighborhood and has a parking lot) read more

Great experience here, as always! The staff are friendly and super efficient. They kindly fit me in for a vision exam on short notice. Dr. Mathers is very knowledgeable and thorough. He addresses any concerns I have and he patiently entertains my preference for erring on the side of over-correction while making a compelling case for the long-term benefits of "mathematically appropriate" vision correction. Many thanks, will certainly return! read more

Wonderful staff, and Dr. DiGiovanni is the best!!!! I highly recommend this practice. read more

Not a bad place, and but not a great place either. I would not count on high-rated reviews. They might be doing good job for treating eye diseases, but in terms of customer service, the word "patronizing" describes this office well. I don't want to come back again to this place. Definitely subpar experience in terms of the staff's and doctor D's kindness and the way they treat the patients. One of the staffs in the glass shop had bad attitude. She appeared wanting to constantly repel people and get them out of her attention, somewhat rudely. Apparently customers who spoke with this lady seemed feeling uneasy. read more

My first eye exam since I can remember. Ended up needing a light prescription. Dr. Mathers was really friendly and answered all my questions (being a first timer, there were many). Nice staff and facility with parking. Only "negative" I guess was I ended up buying glasses elsewhere. Felt like the selection was more geared toward the very old or the very young. Overall a great experience :) read more

Bala Eye care, Dr DiGiovanni gave me a thorough eye exam and did some special tests considering my age. Their doctors take as much time with you as necessary. Thorough, efficient, accurate billing and they handle all insurance matters. I have been a patient since 2001. I am very satisfied. Well appointed office and plenty of parking. April at the front desk answered all of my questions and handled all of the pre testing. She is a true professional as are all of their doctors. Don't be afraid to get your eyes checked, go to Bala Eye Care. read more

Our family of 7 have been going to Bala Eye Care for year, mostly to Dr. Greenbaum. You won't find a more thorough and thoughtful ophthalmologist. He, his partners and his entire staff are excellent. Also, you can purchase eyewear and/or contacts right there on site, though there is no pressure to do so. read more

Fantastic experience here. Have been a patient for several years. All of the staff from the front desk to the technicians and opticians have always treated me very well. They have fit me in for an emergency visit more than once, and they all truly seem to enjoy working there. I have seen all three doctors there and I like them all. I have recommended this practice to many friends and they have all agreed it's the best doctors office they have been to. read more

I have been a patient of Dr. DiGiovanni for a few years. He is very engaging and an excellent physician. He explains everything to me during the exam. The staff is courteous. The opticians are very accommodating. I highly recommend this practice. read more

I've been going to Bala Eye Care for several years now and I found that it is one of the better eye care practices in the area. The staff is very nice and helpful and the doctors are very attentive and knowledgable. I was considering Lasik and because of the doctor's honesty about my condition I decided to stick with contacts. I really appreciate that and that is why I keep coming back. read more

I have been coming here for about 8 years. The exams are very thorough and professional. They keep excellent records on your eyes so they can monitor even the smallest change to your ocular health. While they are a bit pricey, you truly get what you pay for. Dr. Greenbaum is my doctor and he is very knowledgeable and patient. I have used their optician a couple of times and was impressed with the frame selection. They have some very high end, fashionable, frames. I tend to lose my sunglasses a lot so I go for the less expensive sets and expect to lose at least a pair every two years... read more

I'm not usually one to write negative reviews, but I wish I'd known better than to go here. From the moment I walked into this establishment things went south. The employees at the front desk were rude and brusk towards me. But what really bothered me about them was to hear them openly gossip about an elderly patient who was sitting in the waiting room. No professionalism to be found, let alone decency. As for the eye exam itself, I went in for a standard exam. Every time I asked questions for additional clarification the tech would sigh and look at her watch! The doctor had plenty to say about my previous eye doctor perscribing readers because he "would never prescribe readers to someone in their 20s". Personally, I do enjoy not getting migraines everyday at work thanks to my readers and would prefer to discuss personalized eye care rather than age based generalizations. I've given an additional star because at the end of the day I got my eyes checked, but I would never come here again, not worth it. read more

My husband and 3 kids have been going to Bala Eye Care since they opened. First, let me rave about the office staff. They are prompt, attentive, and the friendliest ladies! We have all had emergencies and have been accommodated immediately!! This includes needing contacts ASAP!! Next, Dr DiGiovanni is an absolute gem. He is professional and courteous. He is thorough, and never rushes me when I have questions. He is also great with the kids! Lastly, the staff in the optical shop are fantastic. We all buy our glasses there, and feel completely confident with their knowledge and opinions! I must say, this is my favorite doctor's office for so many reasons! read more

Very knowledgeable and caring doctors with excellent support staff.

My daughter and I have been regular patients at Bala Eye Care for nearly a decade and service has been consistently excellent. I've seen all 3 doctors at one time or another and have always been pleased with my treatment. I'm writing today because this morning a member of the desk staff went above and beyond to ensure that I got contacts ASAP to my daughter, who's away at college. I recommend this practice highly. read more

I have been a patient of Dr Greenbaum for many years and think he is a fabulous doctor. My mom is a patient and my children have been patients. The location is great. Staff is professional and courteous. I would highly recommend this practice to anyone in need of an eye doctor. read more

Very professional staff. Excellent facility and great Ophthalmologists in Dr. Mathers.

Probably best eye care I've ever had. Dr Mathers is young but professional, thorough and friendly. In short, I'm very happy with him & the staff. read more

I have been going here for over 10 years. They have a friendly staff and a very efficient process. I never feel I am waiting too long. The staff is professional and help to explain things, so you understand what might be going on with your eyes. If you need glasses or contacts, they can help you there too. One stop shopping. read more

I can only say great things about this practice. Each Doctor is proficient in his field. All staff members are courteous and efficient as well as personable. Whether it is a routine eye exam, an eye infection or a cataract surgery, help can be found there. Bottom line: My family and I have been going to this practice for about 20 years, and we continue to be happy with the service provided to us. read more

My husband and I have been going to Bala Eye Care for many, many years and , even since moving to the Jersey Shore, come back for our appointments. The staff is very pleasant and the doctors are top notch. The are knowledgeable, respectful, answer any questions, and we've never felt rushed. When I first started going to this office it was to get a second opinion because my former opthamlogist said I was not a good candidate for contact lenses because he couldn't find any that seemed to work for me. The second pair I was given to try in this office were fine and I have worn contacts ever since. I also wear glasses. Love the doctors. Barbara G. read more

Awesome experience, as always. I love going to this office so much, I drive from Northeast Philadelphia, all the way to Bala Cynwyd just to use this excellent office. Dr. Digiovanni is wonderful. He is pleasant and professional. The office staff is also wonderful, nothing is ever a problem. I enjoy the open atmosphere, and the bright a cheery feeling I get while I wait for my eyes to dilate. If you need to visit the eye doctor, I recommend you go to Bala Eye Care. They are the best. read more

Dr. Digiovanni is my eye doctor and I do like him. He's really nice and addresses all of my concerns. The office staff are really nice as well and they are quite competent. My one complaint: When Dr. D. was on vacation, I saw Dr. Greenbaum and I did not like him at all. The guy should retire already. When I pointed out the swelling around my eye, he yelled at me, "Don't touch your eye!" Then he said my eye was perfectly fine. A month later it was infected. read more

The office staff is terrible. I found them to be very unfriendly and short. I never look forward to dealing with any of them. I have been to Dr. Greenbaum and Dr. DiGiovanni. I like them both as they are very nice and competent. read more

What a great experience! This place far exceeded my expectations. I was running late from another appointment and instead of making me cancel and come back they worked me in as a walk-in. Dr. Mathers was incredibly professional and thorough in the eye exam. All the ladies at the front desk were very nice and the optician was really helpful with glasses selection in regards to how they looked, what she recommends. The honest feedback was helpful and they have one of the best selections of designer glasses to choose from with each pair being hand picked. Couldn't get any better than this place! Will definitely be coming back any time I need an eye exam or new glasses, and would highly recommend to anyone. read more