First, I have shopped in this store for many years and have always been very happy with the customer service. I love Feragamo shoes and have been wearing them for years because they are exceptionally comfortable. I recently had my first return to them for a handbag. The new manager told me that because it had been more than five days, she could not except the return. I had only bought it two weeks ago and I live an hour away. After much wrangling she finally accepted the return but conducted herself in a very unprofessional and rude manner acting like she was doing me a big favor. This is not how you treat a good customer and this woman obviously does not understand the importance of pleasing the public, especially in a high end luxury market. read more