Great Service, Good selection, in the CLEANEST store I can remember being in. Sign up for their…read morerewards program with your phone number and you can collect rewards! Staff is outstanding and takes pride in their work. This place feels like they appreciate and values your business. Thanks to Sami R for always greeting customers with a friendly smile and Professionalism. Highly Recommend!

Very clean store. A lot of employees available to help. Appears that prices are higher than other…read morehardware stores.

Terribly saddened by the loss of this Simi Valley institution. I have no idea why they closed - I…read moreasked them repeatedly if business was good, and they always said "yes." There's a lot I could've done to help them if only I had known they were hurting.

Super customer care here sam and stan are great for advice for anything you need DIY. This is a…read moreterrific hardware store for personalized service and items the big box stores don't carry. Our new hardware store #thankyouthursday2021.

The best hardware store in the area, hands down. In an era of "big box" stores a gem like…read moreFranklin's is an oasis. Sometimes I'll go to one of the more "convenient" home improvement chains, but 80% of the time after looking through aisles and aisles of cookie-cutter boxes of hardware designed for contractors I will come up empty handed and head over to Franklin's wondering why I didn't just start here. I have always, ALWAYS, found the hardware I need, no matter how obscure the screw, nut, or fitting, at Franklin. Tiny brass screws to fix an antique clock? They'll have it. "Euro" style screws that came with your cheap Ikea cabinet? They'll have it. A bushing for a kitchen appliance that is an odd size... they will have it. Additionally the folks who work here are super friendly and helpful! Another reason why anyone looking for anything a hardware store carries should start here. There is a small parking lot in the back, and metered parking on the street. They are an "Ace" hardware franchise so if you need to pick up an order from the Ace website this is a location that you can select (I've done this several times). They also do re-screening, and knife sharpening. It's truly one of the last remaining neighborhood hardware stores and I can't recommend it highly enough.

In some ways it's kind of a blend of a nursery & general store in addition to being a hardware…read morestore. They are extraordinarily well stocked. I even picked up birthday cards here. I love that they're a catch all! At check out I found dog treats, cbd, cards, soaps, etc. lots and lots of variety! I bought some of the most gorgeous coordinating large pots a few years back. They were so different, geometric. When we've come they've always had helpful staff. Their paint mixing guy is knowledgeable. Their staff in the garden section is as well. It's a very convenient store right off Ventura. And the size makes it much more navigable than Home Depot!

I came here on the 13th & 14th last week. This hardware store is huge & amazing . I was super…read moreimpressed I came back again! All the staff are so helpful, sweet and knowledgeable. I'm super glad this is very local where I live, I don't have to drive too far. They have so many selections!! Whether it's hardware, garden, plumbing , anything for house inside and outside , any repairs, they have great gifts, clothing , car stuff, huge garden decor and decorations, they have a garden outside a lot of plants and flowers to choose from as well as soil, mulch . Their outside garden is very cool, they have high quality of flowers, plants, succulents, bushes are super healthy! They really have unique finds here! I love it !! This store is highly organized and Super clean as well as their restrooms! I bought altogether:Euphoria, broom, 4 jasmin sambac, 2 everblooming , 2 fuchsia, 2 sunflowers, 6 pack of annuals, yesterday tomorrow today . For the great quality of their flowers , plants and Succulents their price points are spot on! The team members that really helped me on my two visits were Kris, James, Wade, Stephanie, Katherine and Michael! All so very wonderful, super polite, super down to earth, beyond friendly, very understanding, kind, caring and highly Knowledgeable!! They really made my days! These team members are your Superstars!! I'm so appreciative of my positive experiences both times, of course I'll be back!! Thank you so much Ace Hardware place for making my both visits so memorable!! I'll tell all my family and friends to visit here !!

Straight downhill they go...... A bunch of 20 somethings…read moreworking here and zero service. Second time I came for paint and had to wait 20 minutes or more. I finally gave up this last time. The thing is they weren't busy at all. There was no one there. And the employees that were there literally moved like sloths. What's going on here? Waiting 30. Are you open? What are you guys doing man

I'm always excited to share my experiences about businesses or individuals who truly go the extra…read moremile! I moved to Simi Valley about a year ago from the greater Los Angeles area, hoping to escape lack of civility, crowds, and general city issues like lines and forever traffic. I have to say, Simi Valley has been a delightful surprise! It's such a safe and friendly community where everyone is eager to lend a hand, very "Mayberry" in fact. I often wonder if Andy Griffith is the actual sheriff . [A joke of course]. Even though it's a larger area, I still love that it maintains a cozy "city" vibe with everything you could possibly need, just like in LA. One of my favorite local spots is DIY--it makes you feel truly valued the moment you walk in. The staff is super welcoming and always ready to assist you, unlike those big hardware chains in LA where you can wander around for ages before someone notices you! There's a couple of friendly kitties lounging around also. Recently, I found myself in a bit of a bind because my power was shut off for about 5 days due to the recent fires, so I couldn't use my tools at home for this project.. I popped into DIY to grab a solid 10ft steel pipe for a flagpole to support my Starlink, and that's where Raemon really came to the rescue! He was incredibly helpful, drilling the holes I needed, searching for the correct bolts and screws I needed, even offering to deliver the pipe to my home since I didn't have a vehicle that could handle it. I really appreciated that he took the time to help, especially since he was about to clock out. I tried to offer him a tip and gas money, but he initially refused, though I insisted! Thank you so much, Raemon--you truly made my Starlink mission a success, and I'm so grateful!

My husband found this smaller hardware store and we've been mostly…read moreusing DIY for our interior home project needs. The best part of DIY, the staff. They are all very engaging, will give advice when you ask for it and there is always someone around to help. We use DIY when we don't want to drive across town. They have different selections than the big box stores and sometimes items that the big box store doesn't have .

Just called with questions about Grill Barbecues in Garden Dept. and got a very good Associate on…read morethe floor that helped me tremendously... wish I'd ask for his name

Despite having good selection and good prices im having to give this place 2 stars for the customer…read moreservice. The staff here actively avoids taking to the customers. When trying to check out at garden center, Miguel, Santi, and the cashier herself chris Took over 15 minutes checking me out and made an entire line because the person in front of us had an item that wouldnt scan in! Does every wrong barcode cause a 15 minute backup that's ridiculous Get your act together as someone who's been coming here for a long time to the garden supplies I will appreciate Home Depot's more expensive prices for their better service

Pam D. provided an excellent customer service experience during a recent Home Depot order. I placed…read morean online order for irrigation supplies and ran into complications when the items were split between multiple store locations (which was my fault). After changing the pickup location to the Simi Valley store, I still had issues with order fulfillment. Pam D. took the time to carefully review the situation, helped cancel and reorganize the order where possible, and assisted in locating the necessary items. She was patient, professional, and efficient throughout the entire process and made sure everything was resolved smoothly. I was purchasing irrigation supplies for my pumpkins during extreme heat conditions, and she also shared a very helpful tip about my drip line that I would not have known otherwise, which significantly improved my setup. Her knowledge and willingness to help made the experience much easier and gave me confidence that I was doing things correctly. This is exactly the kind of service that makes me want to shop in person rather than purchase items online. Interactions like this--where an associate takes the time to offer real expertise and practical advice--are rare and valuable. Pam made a real difference in my shopping experience, and her help is genuinely appreciated.

this was the worst customer experience i've ever had oh my actual god…read more PLEASE HIRE MORE WOMEN the men who "helped" me today i am genuinely convinced have actually never talked to a human woman because not only did they look at me like i was a piece of meat, they were RUDE and completely unhelpful and made me feel dumb on things i know very little about. ESPECIALLY the paint people that sent me over the edge. shoutout to the girl at the front desk for being the only helpful soul in this place.

Tapo Plumbing best around! Been going there for years ! Have what you need great people greatl…read moreprices. I would recommend Tapo for all your Plumbing needs!

We received exceptional service from Zack. He always offers great solutions and is very…read moreprofessional. He helped us solve a problem with a Grohe faucet. While there, we also bought quality channel locks.

Today Carlos helped me with items I needed. I needed to put a hammock on a tree. He gave me advice…read moren instructions on how to use the items I grabbed thank you for your customer service and your help ! Recommend 10/10

I stopped by this Harbor Freight to get bolt cutters that the Northridge location didn't have when…read moreI went during the weekend. I found parking easily here and checked on the website if they had it in stock. This store is a bit smaller than the Northridge one but the Northridge one just open like at the beginning of the year. I walked around the store until I found where the bolt cutters were and then I looked at other stuff too. The aisle are more compact which I think is because this store has been here for a while so it's old.

This is my absolute favorite stop for everything I need for my botanical garden retreat!…read moreThe service is impeccable. John is an absolute angel and helped me find everything I needed from their fabulous selection of garden & power tools! John was incredibly knowledgeable and patient! Just fabulous service & value from my local Tractor Supply! I was able to find everything I needed and more. Thank you!

Let me tell you all something about this place. Dan, Maggie and Katie the managers here are like…read morefriends. I have spent a small fortune w them as my Hot rod shop TODS HOT RODS INC is across the street from the store. Since relocating here some three years ago, I've bought 100s of thousands likely in total here. It's a joy to deal w these three and some day I honestly just walk over there to see them even when I don't have anything to buy. They care about me as a person and my business and some days honestly , I just get tired of talking to myself or my two employees. So what do I do ? I take a walk across the street to see these three. They are more than managers. Let me tell you. These people care about service, making sure I'm ok even when I'm not buying and only secretly there to see them lol ! This is a gem of a store in this crazy California world where these days customer service service is a lost art. These 3 people the managers and their entire crew are ONE OF A KIND. I WAS NOT PAID TO WRITE THIS PLEASE. WRITING THIS ONLY TO COMMEND THESE THREE AND THEIR CREW FOR TAKING CARE OF ME AND MY EMPLOYEES SND FOR BEING THERE FOR ME PERSONALLY WHEN IT FELT LIKE THE WORLD WAS NOT. Sincerely Tod TODS HOT RODS INC 77 PARK LANE SUITE C MOORPARK CA 93021