Pam D. provided an excellent customer service experience during a recent Home Depot order. I placed an online order for irrigation supplies and ran into complications when the items were split between multiple store locations (which was my fault). After changing the pickup location to the Simi Valley store, I still had issues with order fulfillment. Pam D. took the time to carefully review the situation, helped cancel and reorganize the order where possible, and assisted in locating the necessary items. She was patient, professional, and efficient throughout the entire process and made sure everything was resolved smoothly. I was purchasing irrigation supplies for my pumpkins during extreme heat conditions, and she also shared a very helpful tip about my drip line that I would not have known otherwise, which significantly improved my setup. Her knowledge and willingness to help made the experience much easier and gave me confidence that I was doing things correctly. This is exactly the kind of service that makes me want to shop in person rather than purchase items online. Interactions like this--where an associate takes the time to offer real expertise and practical advice--are rare and valuable. Pam made a real difference in my shopping experience, and her help is genuinely appreciated. read more

The Home Depot - Nurseries & Gardening Near Me - Simi Valley, California

I had a really good experience with Jon in the retrofit window department. He was able to take the measurements down for all of my windows and he was very helpful and I truly appreciate the experience. I would highly recommend Jon to anyone looking for new windows. read more

Sherry in customer service is rude, judgmental, and probably homophobic. I came to do a return, but did not have my receipt and was looking for help trying to find it on the card. From the second she started talking to me she was unkind and dismissive. I made it a point to say, calm and respectful, even my young daughter asked me why she was being so mean. She then proceeded to help other customers who she was very kind to and even seem to go above and beyond for them. The only thing I could think is that she was so rude to me for the fact I'm a woman with short hair who was at the store with my wife and kids. So unfortunate. read more

I came in just to grab a mop and honestly didn't expect much, but I was so pleasantly surprised. Every employee I walked past said hello in some way and actually smiled -- not the forced kind, but genuinely kind. You can tell they're happy to be there and willing to help, which feels rare these days. I found what I needed quickly, and the store was super clean and organized. Just a really nice, easy experience overall. read more

Confession - like some people prefer Fords and some are diehard Chevy fans, there's a Lowe's Fandom and one for Home Depot. We fall into the Lowe's camp. I might cop to being a creature of my gender and preferring a more lifestyle/decor approach to home improvement over the literal nuts and bolts. The other day Dear Hubby and I were on the hunt for small succulent plants for a garden project. After visiting several local independent nurseries with only moderate success at finding what we were seeking, we decided to try Home Depot's garden department. We were on our own for finding what plants they had. The garden area seemed to be "minimally" staffed, to put it kindly. We figured out what we could, although more signage would have been helpful, along with a real person to talk with. Their pricing seemed fair, and we did have a wholesale nursery to compare with. Selection was decent, if not thrilling with lots of unique options. At checkout time there was one lone employee, plus a self-checkout machine as another option. I prefer to interact with humans when I'm paying for goods and services. From this limited interaction, it seems like Home Depot could use more staff members available for their customers. read more

I am the proud owner of a Home Depot consumer credit card. I always go to HD when I am looking for expert advice on a DIY project. They have a great selection of "professional" items and at a great value. I love their decorators collection. I buy their household items like towels -- so fluffy soft and in great colors too. It's very easy to do business with HD. You can order on line and have it shipped to you or their store. Order online and pick it up an hour later. Same great value! Returns are easy too. But realize different products have a different return schedule. read more

Alex is the best employee I have ever encountered in my life. Not only is she forklift-certified, she is very knowledgeable about the store's products. I came in to buy bed sheets (silly me) and ended up spending over $400 on things that I never thought I needed! Alex is truly remarkable and might just be the goat. Wow! read more

I want to give a huge thank you to Home Depot, and especially to Jackson at the front desk. I'll be honest I used to hold a lot of negative views about people in the LGBT community and I still do. But Jackson completely changed my perspective. From the moment I walked in, he was kind, patient, and went above and beyond to help me find everything I needed. Not only did he make my shopping experience smooth and stress-free, but he also showed me, just by being himself, that my old beliefs were wrong. Jackson treated me with respect, and I realized that all people no matter who they are deserve the same in return. I walked out of Home Depot not only with the right supplies, but also with a new outlook on life. I'm grateful to Jackson and to Home Depot for creating such a welcoming environment. This experience really opened my eyes, and I'll always remember it. Will definitely be stopping in again. read more

Every time I go in there, I easily find what I need and all the employees are friendly and helpful. If I have a question, they know where to direct me or can look it up on their tablet. This is a very nice change from years ago when the few employees they did have were always ghost. Also, dog friendly read more

The customers here give the best service I was there the other night and without hesitation the employee started helping me I wish I got her name she definitely deserves a promotion read more

Staff at this location is very rude and disrespectful. They discriminate and accused me of false claims.

Came on here to shout out Ryan in the parking lot assistance department. What a gem of an employee. So helpful and so kind! Went above and beyond. read more

Do not purchase the Protection plan for appliances. It is impossible to get any help or info unless it's a text apologizing for your trouble!!! read more

I use to dislike coming to this home depot but after Lowes near by let us down countless times I decided to give them another try. I'm not sure if they have new managements but the customer service is outstanding!! Coming from contractor i can tell you I'm very impressed and I'm very happy to spend my money at this home depot. The phone app is cool but for additional discounts i would recommend to go inside the store as in the app it seems that some items might be overpriced! I picked up my summer bbq set yesterday and my wife got a small plant.. she is very happy, so I'm happy as well..lol Keep it up home depot, you are my number one go to store for my personal/ home needs! Cheers read more

The Home Depot - Ready for Summer!! - Nurseries & Gardening Near Me - Simi Valley, California

If you're a person of color, you will be racially profiled at the self-checkout. They will ring up your items for you, while Caucasian people are allowed to ring themselves up. When asked why they're ringing you up while not others, they say it's not self-checkout. Never coming back here again. read more

Today I had such a great experience with two very nice employees from the Home Depot in Simi Valley, Natalie and Johnny from the service desk they went so far out of there way to help me with a Christmas tree that I wanted, very very sweet young lady and gentle man. I drove all the way from Thousand Oaks to come to this store , and I will surely be coming back here and be telling all my family and friends to shop here. What a happy day they made for me. We need so many more employees in these stores to care as much has these two did today. Thank you so very much. Marilyn E. read more

I am a PRO ELITE. Which basically means I spent thousands and thousands of dollars here. Well today there was an Asian man in electric. I am Asian myself so not being racist. But he blatantly ignored me and kept helping every male that walked through the door while I stood there the light socket in my hand trying to patiently wait for help. I finally said something like dude you keep helping everyone else do you know about electrical because I need to see if you have the socket here I have to replace. Of course he didn't recognize it, anyways, I've never been treated so disrespectfully at this Home Depot. Usually everyone that I have encountered has been nothing but wonderful. I didn't catch his name but only description of what he looks like and I hope that they talk to him and teach him some manners, because it was so disrespectful how he acted towards me. read more

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Rude and argumentative return staff. Argue with me about $11, Really? " You might lose your (minimum wage Home Depot) job". No Manager to be found of course. Try dropping the attitudes of you are going to work in customer service. And Old lady "Mable" who knows it all ,go home and retire already, you old grouch. read more

Came in the first time to get a screen door and I asked for help , then the employee barely helped me. I got the wrong screen door, I asked for twine to tie down my screen door, they didn't have any. Then I asked for help to tie it down and they didn't help. The employees were BS'ing didn't help. Went there a second time, it was better they actually helped me and were very polite. So it was going to be a 2 star I give it a 3. A lot of workers , that don't help. read more

The Home Depot - Nurseries & Gardening Near Me - Simi Valley, California

What's the point in having self checkout when an employee has to scan your merchandise, ask you how you're going to pay and tell you to take your receipt. There not saving any money with self checkouts when you still need an employee to scan your merchandise. At least Lowe's allows you to checkout yourself. read more

Was considering using Home Depot to do a kitchen make over. The representative was late on our first appt. The 2nd appt was set for 3pm a few days later. 3:30 a no show - then I get a text saying he will text me when he is on the way. Inconsiderate and unprofessional. This is no way to treat a future client. read more

Another exciting and expensive (lol) trip to my favorite store! I must let the higher ups know what extraordinary employees they have because, I want them to be recognized for their excellence. This week I had the pleasure of having Kristin (guest services) and Jacob (seasonal) literally hunt down 3 hard to find items I wanted. They even had to get out a fork lift, and they were so genuinely happy to help. Hard workers are difficult to find now days and harder to keep. It's amazing that Home Depot has these gems. This week alone I spent over 3k in that store. I really hope Home Depot rewards these employees. Maybe a gift card? Maybe a raise? Maybe a chunky discount off a seasonal item? Bravo Home Depot!!! Show these guys some love!!! A+ from this teacher! read more

What the heck happened to Home Depot? This place used to be decent, but has progressively gotten worse. Yesterday I stopped by with my father and had I not been there I wouldn't have believed it myself. In the span of 20 minutes, we had to prompt 3 different employees 3 different times for assistance, all because "they didn't work that aisle." During that time 10 employees walked by us and not a single one even acknowledged us despite obviously needing and wanting assistance. We noticed several employees were taking off their aprons so it might have been a shift change, but how in the world do you have/see 13 different employees in a 20 minute stretch and STILL Cannot get help? Mind you this is after already being in the store for 10-15 mins. We walked away after the lack of customer service. The funny thing is we have several big upcoming projects that we will not be using Home Depot for as a result. After reading all the other reviews on Yelp I urge others to do the same and avoid unless it's your last resort. No one is helpful at all and if you do find someone, they give excuses why they can't help you. Home Depot and Home Depot Simi Valley should be embarrassed with their poor customer service! It's literally nonexistent and you might as well have everything automated. What's the point of having employees if they can't help customers? After reading all the recent reviews and their "consistency" with poor customer service I would strongly avoid at all costs. I usually take Yelp reviews with a grain of salt, but seriously it's a madhouse and completely chaos in disarray if you go in. Since we still needed stuff due an emergency, we went to Lowe's and not only did every single employee greet us, but we had an expert assist us right away. It was a complete 180. This location is clearly skating on the name Home Depot and doesn't care about its customers. Way better places to spend your money at. The sad thing is several similar customers experienced the same situation while leaving Home Depot and we even "bumped" into someone we saw at Lowe's complain about the "same customer service" as we were leaving. How bad is your store's reputation that multiple customers go to your competitor right away and that it's "common knowledge"...yikes! read more

I purchased a mini fridge online and picked it up yesterday, curbside. Michael and Ben assisted me with getting it in the backseat of my car. They were both very nice. The reason I am not giving 5 starts is, I believe I got the floor model, the box was completely trashed, and there was a sticker with the price and energy savings on the front of the fridge. I asked if it was the floor model, he said he didn't know. I looked it over and everything seemed to be in good shape, so I took it. Just plugged it in today, so I will see how it does. For the price, it has a decent amount of space. I am glad they offer curbside, as I hate going into the store. read more

Shout out to Jordan and the entire install team! They came to my condo and installed my washer and dryer on Friday March 29th and did an amazing job. They were I'm and out, left no mess and explained the entire process and operation functions with me. Jordan took the time to understand my concerns and questions and not only answered them all but even left me with recommendations I didn't even consider before! Thank you! read more

Most of the younger Cashiers here are more interested in making customers wait or acknowledging us while playing on cell phones on company time. Jonathan at the ProDesk had his phone propped up behind his scanner gun. He was having a conversation with a co-worked that was clocked out behind the register. read more

Awesome experience today! Everyone was helpful and acknowledged me right away. Happy to live in Simi Valley and have this Home Depot in my local neighborhood! Andy in paint, Omar in heating, Katrina in kitchen and Henry in the front were awesome! read more

This is by far the best and more organized Home Depot I been to so far. Since this Home Depot location is literally across the street from my work office, I put in my order for in-store pickup here. I also had to get a bag for my Rigid vacuum so I went inside the store to get my vacuum bag first. There was no one at the self checkout line so I was able to go straight to the register. After I paid for my vacuum bag, I went to the Customer Service area to pick up my order. At first I was confused because they really didn't tape out where you line up. But since they weren't busy, someone saw me and help me. There many parking here because it's in a plaza so you won't have any issues here. I saw only 3 curbside pickup spots next to the store so I don't know if there more spots. read more

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Thank you Foad and Ryan for your kind customer service . I had a past due return due to my lack of diligence and they made it work. I really appreciate your help! read more

Beware of contracting with Home Depot for kitchen remodels! Home Depot never informed us they were contracting with another company for the install. We hired home depot YET had to work with another company, Giallostone. Home depot says they were unaware of the install company owner's repeated horrible reviews. Neither home depot nor the install company ever mentioned having to cut a seam in our quartz slab until after the stone was incorrectly cut 1/2 inch short. We had 3 measurement meetings with home depot and Giallostone and the quartz was still cut incorrectly! My wife and install owner had a horrible argument regarding fixing the incorrectly cut stone. We were later told a manager from home depot would call to discuss and haven't heard from ANYONE! Left a msg for home depot manager 5 days ago with no response. We chose home depot despite it being far more costly than private companies because of their name but this was a mistake! read more

Sells me a vacuum without telling me I need the $70 battery to make it work. Why does shit have to be so difficult? I just want a vacuum. I don't need wi-fi bluetooth apps for a vacuum, I just need a vacuum. read more

Manager needs to work on their attitude. We were at the check out and everyone was being helpful especially the young lady with beautiful lashes. From out of no where the manager comes barreling through and raises her voice at the employees about "being away from the wall and helping customers". But the employees were doing just that. I think it's worse for a manager to make a scene in front of customers and yelling about customer etiquete. Not only that! The manager singled out the young lady that was assisting us at check out. How does that make sense??? She just finished helping us, so how was she not doing her job. The manager was tall, blonde, a bit older, and wore black glasses. It just felt disrespectful and targeted. Still 5 stars for the employees read more

Curbside service not good I'm waited 15min nobody show up have to get myself in store wasted my time here

After spending thousands of dollars on appliances from Home Depot, we were ready for a Security Front Screen Door. We went in and selected a door that needed to be ordered as they did not have the color we needed in stock. We paid over $1,000 upfront. We were quoted approximately 4 weeks for the door to arrive. 3 business days before the 4 weeks, I receive an email that our order had been canceled with no reason given and to call the store if I had questions. I was transferred 5 times and finally left a message. Ridiculous lack of customer service. Will never do business with them again. Oh and btw, their answer was "we can get you the door in tan" What really? We ordered it in White to match our home. So long Home Depot read more

I'm a Home Depot gal, and my three miserable experiences today with various lows just reinforced for me. How fantastic the Simi Valley Home Depot is. I've always found what I needed, the website is always correct in helping me find what I need, and there is always an easy self check out with equipment that works.completely unlike Lowe's! read more

Very shady sales tactic. Absolutely do not recommend their kitchen cabinet sales & installation. Please don't get manipulated by their sales representative. You are much better off using a real professional cabinet maker and save yourself the misery of making a bad decision. read more

My husband was in Home Depot before 11 this morning. When he went to check out the lady told him the line was behind him so he stood behind the gentleman waiting. After she finished with him and my husband went to the register she closed it and started counting her drawer. She pointed to the next line which had over a dozen people. She could of done that before she made him wait!! He left a large basket of wood and other supplies and told her she could put it away. What has happened to your customer service??? You used to be better than Oxnard, no more. read more

I forget how many great things Home Depot carries! Christmas lights, snacks, cleaning supplies, and other things that I forget I even need until I find them here. They have a diverse selection of great items for every need. I always buy my ceramic plant pots here because they have a gorgeous selection in truly magical colors. We also get our Christmas tree here every year. Not only do they have the best prices - they get a fresh delivery of trees every week. Last year we did get our Christmas tree somewhere else and it was not only more expensive, but it also dried out a lot quicker than the ones we have got from Home Depot. So, we went back to Home Depot for our Christmas tree this year. I couldn't be more pleased with the value we received and the wonderful assistance. We chose our tree and they had it all ready for us when we pulled up with our car. It was so easy and convenient! Every Home Depot employee I've encountered has been lovely. They're always helpful and polite. And, I'm pretty sure this is my hubby's favorite store. I know he has a Home Depot charge card. I know he disappears there once a week. And I know that he's spent quite a bit of time there learning how to complete new projects from their helpful staff. So I think he'll agree that this Home Depot deserves a 5-star rating! read more

The Home Depot - This Home Depot has the best Christmas trees! Fresh trees delivered every week :-) - Nurseries & Gardening Near Me - Simi Valley, California

THIS REVIEW IS TO PRAISE AN EMPLOYEE NAMED JP. I'm not usually the biggest fan of this store, but I have to give a GREAT review for an amazing employee that went above and beyond to help me with my Kitchen Design. This wonderful employee's name is JP. He is extremely knowledge, caring, trustworthy and hard working. I randomly came across JP when I realized I needed help designing a Kitchen Island. He helped me design a beautiful Island! See Pics below for what we installed, but please note we did not use Home Depots Counter top people (they charge $200 extra to measure your counter top space which is ridiculous and hard to get a hold of). JP not only spent hours/ different days designing this island, but he was extremely detailed and jovial while doing it which was extremely appreciated. Something I also really appreciated about JP was that he made sure to stay within my budget while designing my kitchen which is not the case with other Designers I have worked with in the past. JP made some great suggestions on certain design elements of my Kitchen Island I never thought of. Certain suggestions I decided I didn't move forward with I never felt pressured to buy anything that I didn't want to buy even if that meant less money sold on his behalf. Bottom line, JP really takes care of his customers which is extremely rare to find these days! Thanks so much JP we will be referring everyone we know to you! read more

The Home Depot - Nurseries & Gardening Near Me - Simi Valley, California

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What I thought was going to be a small easy project turned into a medium size little nightmare. I was installing a kitchen faucet when one thing after another kept popping up. I went to Home Depot (Simi Valley) and Frank in plumbing department took care of me. He was able to answer my questions and made sure I bought exactly what I needed. Got home and took care of project with no issues. Thank you Frank read more