I have had 2 porch potty's for less than 6 months. Both trays have warped and they are not in the sun all day either. I won't use them anymore because our dogs will fall in and cold hurt themselves when they step on it.
I have tried to work with customer service on numerous occasions and they said they were sending new trays (even got a confirmation email), but I never received them. When I contacted them again for a refund, they blamed it on a "off hours" person - don't know what that means. I asked again to return them for a refund and they won't even address it.
How do you not stand behind your product and if it's faulty offer a refund??
DO NOT buy if you need to use them outside. The plastic trays will warp in the sun. It's not a glitch in one supply of them since I ordered them a couple months apart.
They might be fine inside - but definitely not outside in any kind of heat, sun or weather.
Waste off money, sadly! read more