The worst purchase experience I've ever had. My husband and I are on fixed income and in our mid 70s The refrigerator was delivered on 11/20/24 and we are still going through it with this company. The dent in the door, the lack of leveling. the drawers did not open and they just did not care. They had my money. Beware of purchasing anything from Ferguson. read more

I have worked with Mike Hem at Ferguson's Outside Sales since 2020 and he has become our go-to vendor for all appliance, hardware, plumbing and electrical fixtures needs for our new construction projects. Mike has excellent product knowledge and great understanding of his Builder clients' needs. His analytical and proactive approach helped us get through the COVID-19 product shortages without delaying our projects and incurring extra costs. We appreciate his honesty, integrity, great people skills and hardworking style. Mike Hem has been an important factor for our business growth in the past few years. Daniel Kovachev, Managing Member, Casa Arte Group read more

I wasn't going to leave a review this specific until I saw all the other reviews. Literally, DO NOT WASTE YOUR TIME COMING HERE!! Went in to get faucets, shower system, bathtub filler and tub, toilet. Ruben Mota was assigned to "help" us. It started off pretty standard, we told him what we needed and he acted like he knew just the items that would work for what we needed... when he finally printed out the items, it was obvious that he just selected the most absolutely highest priced items of each category. When asked if there were different options for each item that weren't as expensive, he had the audacity to say "Oh of course, sorry about that. We have some stuff if you're okay with our "Signature Brand." We had to wait another 30-45 mins just for him to change everything out because he was so slow... just for the items to be even MORE EXPENSIVE than the original ones. WHAT A JOKE! This guy was not knowledgeable or helpful AT ALL on top of being super SLOW! Hard to believe how clueless someone can be.. 100% commission of 0 is... ZERO! You are better off shopping online because this was a literal waste of 1-2 hours. read more

Ferguson Bath, Kitchen & Lighting Gallery - Appliances Near Me - Irvine, California

Thank you Michelle Milisci!!!! You have been so helpful with all my clients that I've sent you. They all appreciate your patience, knowledge,design expertise and friendliness. I appreciate your support as well as I'm not always able to visit the showroom with my clients and when I can't, I know they're in great hands. Thank you again! read more

My wife and I went to get some faucets, tub, sinks, etc. The sales rep Christian was AMAZING at helping helping us cut through the millions of choices. Christian is patient and extremely intelligent when it comes to helping us make our dream home a reality. Thank you so much, Christian! read more

Yes, go with Ferguson!! I cannot tell you how much I have enjoyed my own personal experience purchasing my whole home of appliances from Ferguson! Additionally, I am a designer, and I consistently point my clients back to Ferguson. Since I experienced firsthand the streamlined process, competitive pricing, the responsive customer service and many more positive aspects to the transaction Ferguson is easy to recommend! One thing I love in particular are the spec books that Ferguson reps will provide for the project. I give one to the contractor and one to the homeowner well ahead of installation. I have worked with several different reps during the course of various projects, again, including my own whole home renovation, and each person went above and beyond to meet or exceed my expectations. I have had wonderful experiences most recently with Michelle Misci and Kari Whitaker in the SoCal/OC area. I understand that supply chain issues are a thing but they are truly universal right now. As a member of the design community I can assure you everyone is dealing with this reality(furniture, tile, etc). So when I see bad reviews about lead times I don't put much stock in them because they are unfortunately everywhere. That said, Ferguson made every effort to communicate every detail of each project from the very beginning and they keep that communication open until the project was completed. As I said before, go with Ferguson! They are a great company with tons of resources to make your home beautiful! read more

Dealing with these people is maddening. Here's one reason why: They state they are the same as Build.com and Build.com states they are the same as Ferguson. If they are the SAME, why do they have 2 different names, 2 dif websites, etc? I returned mdse to Ferguson and they took 19 min. on the phone to tell me they didn't get and maybe I should call Build.com! If Ferguson and Build.com are one in the same, why do I need to call BOTH!? This was a Bad and Stupid Corporate Merger of some kind, which does nothing but confuse customers and drive them away. I will no longer shop either of these idiots. read more

The Costa Mesa City Inspector who came to our house a few weeks ago failed our overhead and hand held shower set up in the main bath. Apparently in California you are not allowed the option of having both the overhead and hand held heads going on simultaneously. I contacted Lindsay and she conceded their salesman should have asked if we were going to have the house remodeled by the city so that we could have been sold the correct valve at the time of initial purchase. To correct this required opening a hole in the wall behind the shower fixture and retrofitting the approved valve. Lindsay arranged for the delivery of the approved valve to my house and had Ferguson cover the cost of the retrofitting with my contractor. As we say in golf nice "bounce back" thanks to Lindsay who was a pleasure to interact with making this ordeal less aggravating than it might have been. read more

Beware all pricing for products is MSRP. The pricing for the refrigerator for our new build was $800 over Costco pricing. Needless to say, we purchased from Costco. read more

As a designer, it can feel like a solo show when working with clients. Katie has been a true partner in helping navigate the world of plumbing & appliances for me with my clients. Customer service is like none other. Response times are fast, full quotes are thorough, and she takes all of the guess work out of the details. My clients know her by name for a reason. If there are issues, she is quick to resolve them, and her attitude is incredibly professional. Having the ability to contact her with any questions, concerns, or issues is incredibly reassuring. This facility caters to the needs of both myself as a designer, and to my clients who need personalized 1 on 1 service. I would be happy to recommend Ferguson, and Katie, to anybody who has a question or is considering a remodel or new build. They won't be disappointed. read more

We had fixtures for 3 bathrooms to purchase. This was our first time to the showroom and we were impressed. We had an appointment with Lindsay who was excellent. We had a tight deadline and were able to have all the parts delivered prior to our plumbing work starting a few days later. After our work was done we did have a couple items that were not needed. I returned them easily to the Anaheim facility near me. Good service and expert advice were valuable to us. read more

Nice showroom. But it was the personable connection that made the showroom come alive. Sheree Mares, Thank you for helping me select my kitchen faucet! Love the English bronze! And my bathrooms look great too! I learned a lot from this whole process, and I want to thank you for your patience. Thank you! Shirley read more

Ferguson Bath, Kitchen & Lighting Gallery - Newport Brass - Appliances Near Me - Irvine, California

I have the pleasure of building custom homes and Mike Hem has always been mine and my employers go-to Rep for professional service with a smile that gets us our product without exception. His knowledge and experience really made a difference when I was just starting out in the industry and he proved to be a real difference maker. I couldn't recommend Mike H. and Ferguson enough. read more

I have worked with Mike and Katie for several years. They have been amazing when it comes to showing our clients around the show room to help them select their Appliance and plumbing needs. They are great at assisting our company with answers to field and customer service needs. Great work you two. Jeremy R. read more

When I remodeled my master bath, my contractor recommended I come to Ferguson to obtain my shower components. This particular location is in Irvine off Irvine Center Dr near Bake Parkway. I dealt w/ a salesman who was able to get me in and out quickly on a Sat. I had to go by one of the nearby Ferguson warehouses to pick up the shower valve: My contractor was pouring concrete on Mon, and the valve needed to be installed at the same time. Everything went smoothly, except for the lack of follow up from the salesman. There were some items missing from the shipment, and the salesman was slow in returning my calls. However, in the end I was very happy w/ all the components I purchased including a shower head & valve, faucets, dual flush toilet, and a cool toilet paper dispenser that lifts up vs being spring loaded. I highly recommend Ferguson for all your bath and kitchen remodel needs. The selection is much better vs the big box DIY stores. read more

Ferguson Bath, Kitchen & Lighting Gallery - Shower fixtures w/ push button control - Appliances Near Me - Irvine, California

Such a strange experience. Our electrician referred us to find a chandelier. We looked online and found the one we wanted and went there to order/buy it. First, we were chastised for not having an appointment. Then we signed in and waited for a sales person to help us. I could see and smell the coffee and I watched an employee offer and give a cup of coffee to a customer. I asked if I could get a cup and was scolded again..."We can't give coffee to customers." Strange, but okay. We get a salesperson, who was very nice, we purchased the chandelier and we were on our way. Really not a good experience. We've purchased a bunch from this location, albeit through a designer, and didn't expect this type of treatment. read more

I purchased over $50k of merchandise for my remodel and I wish I would have purchased from Pirch or a different retailer. 1) Ferguson is being swallowed up by build.com. It took me over a half an hour and three different people trying to call my local store that I purchased the goods from to help with installation instructions. It was horrible dealing with an 800 number in some kind of call-center versus the local people I purchased all my items from. There is no more local service with familiar faces. 2) Their delivery department is very unfriendly. They brought my appliances to my home but the delivery guys decided they did not want to carry the large capacity washer and dryer into my home. They used various excuses and got the sales person from Ferguson on the phone with me. They refused to deliver the washer and dryer. Within 24 hours Best Buy came out to do a courtesy measurement of my laundry room, and immediately agreed with me that my room will accommodate the specific appliances purchased. They sold me and are delivering what I wanted. It was a complete waste of my time to have to purchase the exact same appliances I had already bought from Ferguson from Best Buy because Ferguson had lazy delivery people, and would not listen to me - their customer. 3) You would think after these two problems they would be extra apologetic and helpful. Not the case. They just emailed me to tell me that they delivered the wrong merchandise to me and my plumber has already installed it into my walls. They are making it right, but just barely and with minimal apologies and no attempt to make up for the extra hassle of having to have my contractor redo the work that has already been done. read more

Came here with a rush order for tub fixtures and had the pleasure of being helped by Scott Trout. I was received warmly and all my demands were addressed without batting an eye. Scott worked with me to identify in-stock fixtures and scoured his database to fill my needs. 10/10 would ask for help here again. Showroom is well stocked, and they amenities galore for anyone looking to relax while they shop read more

What a beautiful showroom with a huge selection with plenty of mid range selections. Chris was more than helpful.

Mike has consistently been our go to point of contact for any appliance and or plumbing needs. For over 10 years! He has never let me down! Mike brings a sense of calmness to the job. Never stressed and always professional. I would recommend Mike any day of the week! read more

Very bad customer service. Had to returned items that didn't work out and the person who helped us seemed upset. The girl in the front desk friendliest person there. Definitely not coming back read more

Just left this place and wow! I am blown away by the awful customer service here. The gentleman up front was ok. I mean, all he did was take our information. As he's taking our name, an old lady with short gray hair walked out. He turned to her to ask if she had time to help us (I AM ASSUMING) because she didn't let him finish asking before she yelled out "NO! I'll let you know when I can" She didn't even look at us or acknowledge that we were standing right there, witnessing her awful attitude. The rudest thing EVER I've ever experienced. If you hate your job, QUIT! We weren't there to browse, we were there to buy and were ready to spend a lot of money, and we KNEW THAT! We walked out and we're never helped. The "ok" gentleman in front didn't even ask how it went. Oh, and the old lady, we saw her in the back on her computer browsing God knows what! She was not helping ANYONE! We will take our time and money elsewhere. read more

I've had the absolute pleasure working with Mike and Katie for the last 5.5 years. Communication and attention to detail is what they do best which is very important to me as a project manager. Mike is also just a cool dude. One of the most genuine people in the rough and tumble world of construction. Keep up the good work over there at Ferguson!! read more

Building with Mike at Ferguson is the best because we know he will support us from start to finish. Additionally, I can't thank Katie enough for always delivering proposals quickly and assisting me with purchases. Their teamwork has helped me build some of the best custom homes in Orange County. read more

Ferguson showrooms has been a huge part to our success. Knowing you can count on getting the correct products on time and always in the correct finish is crucial to delivering a job on time. My field rep Mike has ensured we are always taken care of. I wouldn't buy plumbing or appliances anywhere else. read more

We are here shopping for master bathroom renovation and didn't know we had to make an appointment first. They were able to find a sales to assist us. Michelle Milisci was very knowledgeable and on top of it. Great variety of fixtures from different price point and she was able to show us the comparison and also check stocks for us. We wanted to mix and match different showering system from manufacturer because of the availability issue and she was able to help us complete the order effortless. Very communicative and friendly. Call for an appointment and ask for Michelle! read more

Ferguson Bath, Kitchen & Lighting Gallery - German made, super clean and architectural - Appliances Near Me - Irvine, California

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Came in to spend 50,000 dollars today. Not a single person tried to help us. Zero information on the appliances, no sales. Front desk lady was extremely rude. We took our business to Pacific Sales. Won't be back to Ferguson. read more

Kary, Chris and the Team at Ferguson have always gone above and beyond for me and my clients. As an interior designer, I have been working with the team for years and they continue to become more and more efficient with client quotes, ordering, delivery, etc. as the years go on. I know my clients and my projects are in good hands as they have an eye for detail, understand the finishes and product knowledge that goes beyond just want you see on the outside. Understanding the valves, diverters, etc. of what it takes behind the walls. Would highly recommend if you are just starting a project, or on your 10th remodel. read more

My wife and I had a great experience here with sales rep Michael Bates. We were working on our 1st bathroom remodel and found the process of searching for matching bathroom fixtures to match a theme was extremely frustrating, let alone knowing what to buy in the way of valves and what not. We just wanted/needed someone to sit down with us to go through the process of selecting everything we needed. Michael did just that and we appreciated his attitude and honesty. It couldn't have been easier thanks to him. Yes, I spent a little more than I wanted to but it was better than spending more time on my end. As well worth it. Thanks, Michael! read more

We are doing a kitchen remodel and purchased approximately $26,000 In Jenn Air appliances from Ferguson in Irvine. Unfortunately, once installed the $11,000 brand new refrigerator was inoperable. After contacting Ferguson, discussing it - there was a refusal of replacing it with a new working one. Instead it can only be repaired. It needs a new compressor, evaporator, dryer & I believe freeon. It has to have 3 repair visits before it can be replaced. Not once did Ferguson step up to help us out. So we have what we call a "piece of art" in our kitchen. It's great to look at but absolutely useless. We are going on two months of this. It's beyond disappointing that we paid for a brand new fridge & are basically getting a refurbished one instead. Beyond disappointed. read more

The quality of the fixtures are superior. Happy we went to Ferguson's. My husband and I were heading out of town on a trip to Switzerland and needed immediate assistance picking out all plumbing fixtures to fully remodel three bathrooms and wanted delivery when we returned. We walked in before running to LAX and connected with Erica and glad we did! She was professional and made it SO easy to pick out all our fixtures for the showers, toilets, stand alone bathtub, towel racks and faucets. She knew exactly what products would match in each bathroom and eliminated all the headache that happens with second guessing everything... She recommended Rohl and Hansgrohe products.Our contractor installed everything and we were impressed with the design and quality of the plumbing... every time we walk into the bathrooms we smile ... because we're HAPPY with how beautiful the bathrooms turned out... Thanks again Erica !! You Rock! read more

When I read the reviews and saw the rating, I was wondering if a visit to the showroom was going to be a waste of time. I was wrong. My husband and I worked with Michelle Milisci. Michelle was wonderful. We made some major decisions and gained useful knowledge. We will be going back to Michelle for help as needed. Thanks Michelle for all your help. read more

Well.... Jackie took 2 weeks to get back to me after 3 calls and two emails. We struggled with orders as most things came in wrong or missing parts. My bathroom has been done for over 2 months yet I am still waiting for two small parts for my sink that was supposed to take 2 weeks. Here is the truth. They work on commission but help each other out. The pricing is great if you have a contractor. The phone customer service is great but they don't ever follow up ( I don't think they are on commission but more of support) Their receipts and orders are still printed on archaic printers with the dots on the side... does that tell you anything about their tracking? I think you can play Pong on their computers. Case in point, they have the best product,best price but they lack in attentiveness and follow through. Their system needs a major upgrade and can not be trusted so keep track of everything! Every phone call, email, bill, exchange... everything. Take a picture of what is in your box upon receipt as well as the outside of the box. Basically stay on top of everything and find a sales rep you feel comfortable with. Once you choose- that's it. read more

Wow!! Lindsay Bailey at the Ferguson/Build.com location in Irvine is amazing!! I was having a poor experience with this company after having bought a door handle set and deadbolts online. I returned the items purchased but wasn't getting the refund due back to me. Then Lindsay got involved and within 48 hours she secured my refund. Lindsay went above and beyond what others weren't willing to do and turned a very disappointing situation into a WIN!! Thank you again Lindsay for rescuing me and I very much appreciate all your efforts! Ferguson/Build.com is lucky to have you on the team!! read more

Heard great reviews from former customers. We drove to the Irvine showroom to be told by one of their sales reps that it would take a long time to determine prices and to come back another time. We ended up going to a competitor that same day that got us pricing on the spot for the same products. Unfortunate, because we did want to purchase from Ferguson. Everyone was very nice. read more

Just placed an order for a shower wall system with Ferguson Bath Kitchen and Lighting Gallery in Irvine and worked with Justin Jimenez who provided incredible customer service and recommendations for the appropriate hardware and was very pleased with the outcome of my purchase. I highly recommend Ferguson and have been buying products from them for many years. Doug H. read more

The staff is very rude with no respect for their customers. Avoid this place if you can help it. The staff doesn't deserve support if they won't even let people with babies sit down while they wait their turn. They've limited their capacity to the number of sales people they have in the store so it takes forever to be seen even with the store 90% empty. So even if you don't need their slimy salesmen, they make you deal with one tailgating you the whole time. This has nothing to do with covid but only to do with them forcing you to deal with their sales people. Its a joke. read more

Do not buy from Ferguson. I went to Ferguson because my plumber likes to go to them. And will only buy from them. And well I can say it's the worst customer experience I've had. They are more than happy to take your money, but they don't deliver on any of the products that they promise that they'll get for you and you pay for. I ordered a faucet on 4/09. I am still waiting for that faucet. It would be one thing if it was backordered, but it wasn't. So I bought it from koehler for a cheaper price--oh yeah, and I'm getting it tomorrow. It's 5/11. That's just one example. Other examples are waiting for a kitchen sink, ordering valves, etc. That said, if you escalate and call and talk to a manager, they'll bend over backwards--but that's after multiple calls, on multiple days. Save yourself the hassle and grief. Buy somewhere else. read more

I showed up the first day, as I was told the bathtub would be in the store to pickup. It hadn't made it on the truck. I figured, okay, This happens occasionally. They said it would be shipped in the following morning. I showed up again to pick it up, and now they tell me it's on back-order. They have 3 in California, but they want $150-$200 for freight, and it will take another 4-5 days. Meanwhile my clients' bathroom is torn apart and my workers are sitting with nothing to do. If I could give zero stars, I would. read more

I went through a major home renovation and if it wasn't for Monique Zogaric at Ferguson, I would have been lost! She is the advocate you want on your side. She was super organized, all my appliances arrived on time. Monique made everything seem seamless. I loved working with her so much, I recommended her to my best friend who was also impressed by Monique's customer service. I can't recommend Monique enough. If you are looking to renovate or upgrade your home, work with Monique! read more