Stay away from this business!!! I had purchased a sheet set from them in December 2022 for $120 and…read moreafter a few washes the sheet is coming apart. I contacted them about returning it for another sheet set and they told me their return policy is 30 days but they can offer me a basic 10% discount on my next order. Why would I give you more of my money for another possible defective item? I will never do business with this company again and I advise everyone else to do the same because they don't appreciate their customers.

Today is Feb 4th, 2023. I placed my order for the Karson 8'x10' ivory wool rug on October 11,…read more2022. It was not a "custom" order item and there was no notice that the delay in delivering the rug would be so long at the time I placed my order. Had I known, I would have purchased a rug elsewhere. I have been tracking my order regularly since placing the order. I have had an original delivery date window of Mon, Nov 21 - Wed, Nov 23, but no rug. After that date passed the delivery date window was changed by PB to Wed, Dec 14 - Fri, Dec 16. Again, no rug. Next, tracking sent us a notice that the rug had arrived in Hickory, NC to the PB loading dock on Tue, Dec 20 @ 8:52am. Great news so we thought, the rug is close! We live in South Carolina. The delivery window was changed yet again to Mon, Jan 9 - Tue, Jan 10. We thought 3 weeks delay to deliver the rug was a bit long, but on Sat, Jan 7 the delivery window was changed by PB yet again to Mon, Jan 30 - Wed, Feb 1. I want to schedule my delivery, but after I spoke with 4 different Scheduling customer service workers this week, I find out that my rug is not at their loading dock, but at another warehouse and not ready for a delivery to be scheduled yet. Pottery Barn has my money and my rug. NOW on January 25th the delivery date was pushed out again until Feb. 10th! Pottery Barn customer service is TERRIBLE. The quality of the items I have previously purchased in the past have been great, but I will NEVER buy another item from Pottery Barn again after this nightmare!!!! BUYERS BEWARE!!!!! Yelp requires a minimum of 1 star. PB deserves a negative star rating in my opinion. I have recently filed an official complaint with the BBB on-line! The delivery window for this rug has changed FIVE (5) times over the past FOUR (4) MONTHS!!! Hickory, NC is LESS than 150 MILES from our residence in Blair, SC There is NO EXCUSE for this rug to have been sitting at any warehouse for OVER SIX (6) WEEKS! PB's "customer service" response email was NOT a resolution to this matter. The RESOLUTION would be having the rug delivered to our front door! PB "customer service" monitoring will do nothing to get the rug to us any faster. Pottery Barn should be ashamed and embarrassed by this failure to deliver a product from their Website in a timely manner! WEBSITE TRACKING DETAILS (last update) Weight: 74.40 LBS Carrier: WSI Service: REGULAR Tracking Number: Wxxxxxxxxxxxxxxxxxxx Scheduled Delivery: Feb. 10, 2023 SHIPMENT TRACKING PROGRESS HICKORY,NC Dec. 20, 2022 8:52 AM ARRIVED AT DELIVERY LOCATION LOADING DK An EXACT DATE and DELIVERY TIME was REQUESTED via email from the PB "customer service" representative on Jan. 31! NO response from Pottery Barn SINCE THEN!!!!

This is a neat place that has a lot interesting utensils like soup spoons,forks,knives,serving…read morespoons... They also have nice Plates,Tea Cups,Regular Cups,Glassware,Rice Cookers,Hot Pots,Claypots,Gravy Pots,Ketchup & Mustard Squeeze Bottles... This was my 1st time coming to this utensil supply store and what I bought myself was a soup spoon... If you Yelpers & Yelpettes need to buy utensils or cookware try going to the Chase International Trading Inc In The San Francisco Chinatown Ca USA Area!!!!!

I'm not quite sure where the store's name comes from. Maybe it's because of its location so close…read moreto the FiDi (i.e., Chase as in inspired by Chase bank)? But why the "International" and "Trading"? Do they export? Regardless, this relatively small shop and the intersection between Chinatown and FiDi is basically a no-frills hardware store filled to the brim with what I assume is imported merchandise (based on the name, the boxes laying around with Chinese text on them and the fact that not very many lower end glasses, pans, lamps, meat cleavers, etc. are still being manufactured in the US).

Knew what I wanted. He showed me other options which was great. I hit a sale price that I hadn't…read moreexpected and even with HEPA filter and extra bags came in under my budget. Very happy with service here and loving my new Miele vacuum.

This review is for a Zojirushi NS-ZCC10 rice cooker battery replacement…read more Short Story: A great place to get your Zojirushi NS-ZCC10 rice cooker battery replaced! Long Story: I came here at the first height of the pandemic Feb 2020. I had researched on the Zojirushi website that Phil's was one of the approved vendors for a battery replacement. It cost about $75 and it took 2 hours. The check in process was very smooth as I filled out a form and was given a tag. They told me to come back in a couple of hours. On a side note, they have since updated their replacement process and it now takes 2-3 days as Zojirushi requires them to do more testing of the unit. The pickup was also quite smooth. The shop itself is filled with all sorts of vacuums both new, old, and really old! I would have stayed to browse but seeing how it was a pandemic decided not to. On a funny note, this place reminded me of Breaking Bad :) Verdict: I'll go back for sure!

If you're a homeware junkie like me, this is your haven!…read more Tucked away in SF's Japantown, SF76 is a beautifully curated store featuring all things homeware, kitchenware, and cutie knickknacks. Walking in, it reminded me of an elevated Muji, but with more intentionally sourced goodies from local artists and makers. I could truly spend hours here- the selection is amazing! I ended up with a handful of adorable chopstick rests to take home.

Selection: Nice unique mix of goods. Service: Above and…read morebeyond! I bought some pencils that look like Twizzler sticks and said they were gifts. The clerk made a custom long slim gift wrap for them with loop bow and store logo sticker! So pretty & perfect!!

Great experience. Patrick was very kind and helpful. If you go there to get something ask for him…read more He did awesome job. Me, my girlfriend and friends are happy with the purchase.

Patrick was great!! Would definitely recommend going to this location if you need any help with…read moreyour Dyson.

First and foremost I would like to understand why all the bad, negative reviews on this company…read morethat has been in business for sooooooo many decades!! That's right decades! Too be honest with you, it never crossed my mind to write a review on Cuisinart Sales & Services. Recently, on the 1st or the 2nd of July, we bought a small, tiny grill from Amazon with Cuisinart brand. It had a survey code to scan their QR code or simply go on their site: bit.ly/CuisinartGrilling and give them my candid review/feedback. Unfortunately, after trying it for like 5 times and calling their customer service #, I wasn't able to get in contact with anyone and wasn't able to give them my 5 star feedback. I don't know why the phone # is giving me a busy signal and I wasn't able to thank them for the grill that we bought by giving our fair share of rating. Tried calling their customer service # literally 6 times back to back. No answer. Moving forward, for so many decades we purchased so many different products/appliances from food processors, toasters, coffee makers, pots and pans, blenders, waffle makers, indoor grill (to place on top of a stove,) and the most recent item was the small grill. We took it to the park, grilled our different kind of meats and vegetables for 4th of July and ate them. It came out PERFECT! SIMPLY DELICIOUS! We have ordered things online and in different stores where they sell/sold Cuisinart brand and never had any problems with it. Why 4 stars? Because no-one is answering the phone after calling 6x and wasn't able to give my 5 star review on their site. Please check the phone number and your website. Prices are reasonable and affordable. Depending on what you buy and where you buy it from?? Store or online. Thank You.

I called to get service regarding a defective product. I was…read moreforced to listen to 5 minutes of ads for Medicare. WTF??? It then took me to more messages trying to peddle other junk I had no interest in and still wouldnt get me to a service rep.

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

This is my 2nd time working with Eugene after my bathroom remodel a few years ago. The selection is…read morevaried and of top quality. The showroom is nothing compared to his extensive network and knowledge. He has taken the time to take me to suppliers in Hayward and puts forth his opinions and expertise but always leaves the final decision with you. He recommended an outstanding contractor which I ended up hiring and both of them working together was such an advantage. The fact that his business is one I could visit several times throughout the renovation, speak to only one person familiar with my needs was important to me. We would communicate over the phone sometimes at all hours. He was very dedicated and clearly loves his job. His prices were good and fair as well. Highly highly recommend! I should add that this project was a complete kitchen remodel.

I would give them 0 stars if I could…read more I worked for Fuego for a year and a half as a sales representative. During that time, they advertised and sold a product that they have yet to create (the light unit for their Modular kitchen). The happiness of my customers who bought the product was never a priority; I would email time and time again asking them what they were going to do about it (after the first few customers had purchased the light unit over a year in the past). The staff at Fuego did not respond to many of these inquiries. I believe they are finally (after a year and a half in one case) refunding their customers. Not only do they not value their customers, but they do not value their sales representatives (independent contractors who work on commission). I did not receive the due commission payments for my sales this year, and was told on multiple ocassions that I should have already received payment. When I would tell them that I hadn't and ask when I could expect it, they chose to ignore me. After they ignored my inquiries for three months, I finally sent them a demand letter and filed a claim with Small Claims Court. Even then, they continued to string me along, and treated me with scorn and malice. Ultimately, they paid me the bulk of my commissions, and claimed that there had been returns that kept me from receiving my remaining commissions. I happen to know (I keep in good touch with all my customers) that nothing had been returned. Ultimately, rather than continue my uphill battle, I chose to retreat with the bulk of my commissions and count myself a happier person to never have to deal with them again. They don't respect their customers or their contractors. Their products, while sexy, are not the best on the market, and often arrive damaged or incomplete. Should that happen to you, be warned: you may never get it resolved or a refund.

I thought I would review this product called Element purchased from the Fuego grill company as I…read morehave never seen a review on it anywhere online before except by magazine writers who never really used one. I wanted others to know what this product offers pros and cons It is an interesting beautiful modern hi tech gas grill perfect for tight spaces like small terraces. It is made for the I phone generation that wants something with high style and performance. One of the designers actually once worked at Apple according to past press releases I read Fuego the makers of expensive 1500 dollar plus grills and up have come up with a smaller more cost effective model that comes in colors or Stainless Steel So far on most counts it's a winner. One of the most beautifully designed grilling products in years with some caveats. Check their website out it's a beauty. It is more challenging to cook on then your typical Weber however I imagine with some time one can adjust to the unique design of the burners and the control knob that also takes some adjusting too. My complaints so far with this grill is cleaning looks like a big challenge and the grease cup is too tiny and abit clumsy to remove and reinstall The gas tank is hidden behind the stunning perforated colored or Stainless steel curved sheet. My biggest pet peeve however is every time you want to cook you have to remove the metal sheet front plate which otherwise perfectly hides the unsightly gas tank. You then place the curved rounded tank cover somewhere to turn the gas on. It looks awful with the cover off and you now have this cover you have to find a place for until you shut the gas off after cooking and then reinstall the cover. What on earth were they thinking? Incredibly stupid This is going to be a deal killer for some. I imagine upcoming on a future design they are going to have to put the door on a hinge or other improved design. Otherwise face a lot of returns or lost sales from folks that find this a major annoyance every time they want to turn the grill on A huge disappointment for what is the most incredible high design grilling product in years to hit the market at an affordable price for what it is. The other very sad element is the company itself. While they publish a clever blog and attractive website they have no one to answer questions intelligently and do not return phone calls or emails unless they feel like it. There is practically no one one working at the company. They are more interested in selling products and letting someone else worry about it who sells it.My unit came with a damaged cutting board poorly packed by Fuego. They also told me I would have my new grill close to Memorial Day in late May. Here it is October and I finally received the grill yesterday. My advice to Fuego? Hire a few folks who can advise and inform customers so they can build long term satisfied customers. It's a sin to design nice products and then infuriate customers by ignoring them. As poor as Fuego conducts its business with consumers they do make a stand alone category killer product even with the current above flaws noted. The product performs reasonably well in most cooking abilities especially as I continue to break in the grill. Overall my patience may have paid off overall despite the slow follow ups of the Fuego folks Update :In the end they did a fair job of resolving all my concerns with the grill

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

We were in need of a new oven since ours stopped working 3 months ago. Found this place on Facebook…read moremarket since we were on a budget for replacing our stove/oven. Went in today and Leslie was very helpful. We found a stove/oven with a glass top and Leslie worked with my budget to include delivery, install and take away of our old stove ALL within hours of when I came in the same day. I received a 90 day warranty and she assured me if anything went wrong before then, I could call her. Would definitely recommend SJ Appliance to anyone looking to purchase large, expensive Appliances yet on a budget. Thank you for Leslie and the team of delivery guys who were in and out in less than 15 minutes.

Amazing pies/cobbler Nice counter guy too who gave us the tip to cook it extra…read more Also add some butter to the top of it about 1hr 20min in

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?