The quality of work was subpar. I needed the trunk to be replaced and to be painted after I was in a fender bender. The paint job matched perfectly but there were over 15 tiny holes through the paint where you could see through to the white primer. Additionally when I got my car I opened the trunk and it was functional but not as smooth as before. One day later the trunk would not open by key so I took it back to the shop in Franklin where he said he couldn't fix it and I would have to take it to the other shop in Nashville. Fortunately the guy in Nashville was able to make my trunk functional again and when he looked at the paint job he agreed it was subpar. When trying to remediate the paint job, Mike (the owner) was not willing to fix the imperfections on the car. He told me "cut me a break, we did our best, and I will give you a good deal on your roofs paint job". With this being my first accident and first time dealing with a mechanic on my own, they sure lived up to all the bad stereotypes that go around about mechanics. Quick to take your money to do a subpar job and not willing to correct their mistakes. read more

Fender Bender Repair Center - Body Shops Near Me - Franklin, Tennessee

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This was our second time having a car repaired at Fender Bender. The first time was fantastic, unfortunately, this time was terrible! My bumper doesn't match my car, the body panels don't line up, the paint has dimples in it where it looks like bugs flew into the sparay booth. They are refusing to fix the car correctly. Buyer beware and do not use this shop! read more

Mike and his crew did an amazing job on my G35. It looks brand new. They communicated extremely well during the process to let me know how it was coming. Outstanding! read more

Terrible place terrible I took my daughters car there to get repaired, he said he would save me money when he finished it looked like a 2 year old fixed the car and he said it was because he was saving money and he would try to fix it again later. I have reported him to my insurance company to never use again, his name is Mike he tells you everything you want to here then does not deliver. everyone working there is on commission so they don't care and neither does Mike the owner. you would be stupid to let them fix your car. Mark P terrible place read more

I've needed the services of an auto body repair shop twice in the past couple of months. First was for a scratch on my wheel well. They did a good job on the repair. My only complaint was they estimated a three day turnaround, but ultimately needed four days. I had to contact them on the third day to ask when my car would be ready. They acted as if it was my problem I had been told the car would be ready that day and it wasn't. When I asked about getting a discount to compensate for the extra day I had to keep my rental car, they wouldn't budge. At that point, I would have given them three stars. Second time: I was rear-ended by another driver whose insurance would be paying for the repairs and any rental car needs I had, do wasn't worried about a repeat of the above. All seemed to go well with the repair. But two issues surfaced afterwards that I believe indicate a lack of thoroughness by their technicians AND poor customer service overall. 1. They left a light on in the car that I have never turned on before. It caused the battery to go dead and not hold a charge when AAA came to charge it at my house. Fortunately, I was able to avoid going back to them (I knew it was hopeless getting them to pay for a new battery). My car dealership was awesome and recharged it at their service department at no cost. 2. An odor became apparent after a week or so and kept getting worse. I was concerned it was caused by them having left something inside the repaired bumper that was now sealed, so asked them to take off the bumper to check for what was causing the odor. If it was obvious they had made a mistake or allowed an animal to get into a now sealed space, they should not charge me. But I was willing to pay for their labor if it was not obviously due to something they had caused. They refused to do anything unless I paid $150, regardless of what was discovered. I decided to go to my dealership and pay them to research it. They were only going to charge me $139, and I trusted them to do a better job. Their service department staff discovered quickly that a significant amount of water had gotten into the trunk area and settled in the spare tire hold. It had caused mold to develop. The dealership did not charge me. I cleaned the water and mold out of the spare tire and hold area​ myself. But even the dealership said the only time that much water could have gotten into the trunk area was during the time Fender Bender had the car AND that they should have ensured the inside of the trunk was dry before returning the car to me. In summary, they do decent work on the damaged parts, but their technicians are not thorough and their office staff (including the owner) are not willing to admit to any fault or take care of any issues that occur while the car is in their possession. Therefore, I will not use them again and do not recommend them to others. read more

I took my mother's car to Fender Bender for repairs. When I picked it up from them, the sunroof (which had zero damage before) was broken and the door would not lock. I was at first told by the manager that the car must have been brought in like that. A lie. After leaving if there once again for them to fix, I picked it up only to find it had a flat tire. They were unwilling to admit any fault or pay to have tire fixed and behaved in an unprofessional manner. I would not recommend them. read more

This shop totally butchered my car after a "restoration"! There were parts missing and the parts that were replaced were not installed correctly. I finally took them to court. read more