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    Caliber Collision

    3.6 (14 reviews)
    Open 7:30 am - 5:30 pm
    Updated 1 week ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

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    6 years ago

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    7 days ago

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    2 years ago

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    2 years ago

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    2 years ago

    Excellent service department. Well organized, consistent updates. Very easy to work with

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    7 years ago

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    3 years ago

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    5 years ago

    My car window was broken into and the window was completely smashed. They took care of all my needs. Great work thanks.

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    5 years ago

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    6 years ago

    Had some repairs done...they were excellent to work with ..Mike saw the entire process through. Highly recommend

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    5 years ago

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    5 years ago

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    6 years ago

    A deer ran into the side of my beloved beetle. Mike & his team did a great job getting her back to new condition!

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    6 years ago

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    Caliber Collision

    Caliber Collision

    (13 reviews)

    It took a couple weeks for a more simple repair but they did a good job and the repairs were done…read moreon time ( they provide an estimated time of completion). I continued to receive updates throughout the process, which was great. Overall, it was an easy hassle free process. This was my first car repair, so I am not sure how the pricing is compared to other places. The service was good though.

    Over 2 months for a windshield replacement caused by a rock. The process started on March 9, 2026,…read moreand as of May 11, 2026, we are finally being told the vehicle is ready for pickup. Communication throughout the process was extremely poor. We had to follow up more than 8 times ourselves just to get updates. Multiple times we were told someone would call back, but no one ever did. When we finally reached someone, they often did not know the status of the vehicle and said they would "find out," but then never followed up. This was nearly a $3,000 windshield repair, and the service experience did not match the price at all. The vehicle was also left unlocked outside in the parking lot for most of the repair process. We could see this through the vehicle's app, meaning anyone could have accessed it. When we stopped by to check on the vehicle after it had been sitting there for months, it was filthy. There was mud throughout the interior and debris on the exterior that had not been cleaned up. We were also told 3 days ago that the vehicle was ready and that keys would be left for pickup. We drove 40 minutes only to arrive and find no keys available, meaning we could not pick up the car after all. Overall, this was one of the worst customer service and communication experiences we have had with a repair shop. Delays happen, but the lack of communication, follow-through, and care for the vehicle made the entire process extremely frustrating. I would not recommend this location based on our experience.

    Fender Bender Repair Center

    Fender Bender Repair Center

    (7 reviews)

    The quality of work was subpar. I needed the trunk to be replaced and to be painted after I was in…read morea fender bender. The paint job matched perfectly but there were over 15 tiny holes through the paint where you could see through to the white primer. Additionally when I got my car I opened the trunk and it was functional but not as smooth as before. One day later the trunk would not open by key so I took it back to the shop in Franklin where he said he couldn't fix it and I would have to take it to the other shop in Nashville. Fortunately the guy in Nashville was able to make my trunk functional again and when he looked at the paint job he agreed it was subpar. When trying to remediate the paint job, Mike (the owner) was not willing to fix the imperfections on the car. He told me "cut me a break, we did our best, and I will give you a good deal on your roofs paint job". With this being my first accident and first time dealing with a mechanic on my own, they sure lived up to all the bad stereotypes that go around about mechanics. Quick to take your money to do a subpar job and not willing to correct their mistakes.

    This was our second time having a car repaired at Fender Bender. The first time was fantastic,…read moreunfortunately, this time was terrible! My bumper doesn't match my car, the body panels don't line up, the paint has dimples in it where it looks like bugs flew into the sparay booth. They are refusing to fix the car correctly. Buyer beware and do not use this shop!

    Crash Champions Collision Repair Franklin

    Crash Champions Collision Repair Franklin

    (2 reviews)

    Impossible to get any communication from, and I was lied to about the work/repair times. Took my…read morecar in for an estimate, got told 5-7 days turn around time. I got set up with a drop off date a few days later. Just to be absolutely sure, I called them a few days before my drop off date and asked again about the turn around/repair time. The front desk person said a minimum of 2-3 weeks. Well that's very different what I was told by the mechanic during my quote the other day. So, now I have two VERY different quotes now for how long my car will be in the shop for. I told them that I'm not giving my car to them until they can figure out what the actual repair time was, and to call me back when they can figure that out, but they never called me back. I call again this time on my drop off date, asking the same thing: please confirm repair time. Never called me back. I called again, 2 days after my scheduled drop off date, asking the same thing. They never called me back. I had to drive my ass into their office to get any answers since nobody there knows how to return a call, and it turns out the mechanic lied for some reason. It wasn't a week, it was 2-3 weeks the whole time. Absolute HUGE waste of time, and this is why anyone who gets car work done needs to do their due diligence themselves, because this company will not do it for you.

    Customer service is absolutely horrible. They were beyond seedy and dishonest (and disrespectful)…read more Their work is no better. Too many decent places to choose from, this is definitely not one.

    Caliber Collision - bodyshops - Updated May 2026

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