Originally we were told this would be a 10 day repair and now we are on week five. I understand…read morethings happen, parts get on delay. However, the last three times I have spoken to the representative they have told me the same thing, "it is in paint". It has been in paint now supposedly for two weeks because that is what he's been telling me for the last two weeks. I would not recommend this location of Crash Champions.

From the owner: We Believe the Difference is Trust. At Crash Champions, you're backed by a team of certified…read moreprofessionals who have also earned the trust of the nation's leading insurance providers. We provide free professional estimates, back every repair with a written lifetime guarantee, and communicate through every step of the process. That's trusted collision repair experience - with a personal touch.

My spoiler was rattling, and the gentleman was so kind. He figured out that the nuts were missing…read moreand replace them with no charge.

Amazing people! Love the way they took care of us. Will definitely go back.. hope we don't need…read morethem though. Lol!

Over 2 months for a windshield replacement caused by a rock. The process started on March 9, 2026,…read moreand as of May 11, 2026, we are finally being told the vehicle is ready for pickup. Communication throughout the process was extremely poor. We had to follow up more than 8 times ourselves just to get updates. Multiple times we were told someone would call back, but no one ever did. When we finally reached someone, they often did not know the status of the vehicle and said they would "find out," but then never followed up. This was nearly a $3,000 windshield repair, and the service experience did not match the price at all. The vehicle was also left unlocked outside in the parking lot for most of the repair process. We could see this through the vehicle's app, meaning anyone could have accessed it. When we stopped by to check on the vehicle after it had been sitting there for months, it was filthy. There was mud throughout the interior and debris on the exterior that had not been cleaned up. We were also told 3 days ago that the vehicle was ready and that keys would be left for pickup. We drove 40 minutes only to arrive and find no keys available, meaning we could not pick up the car after all. Overall, this was one of the worst customer service and communication experiences we have had with a repair shop. Delays happen, but the lack of communication, follow-through, and care for the vehicle made the entire process extremely frustrating. I would not recommend this location based on our experience.

Wow, unbelievably rude phone technicians at this spot! First I called and spoke to one woman who…read morekept insisting I couldn't bring my car in for an estimate since I have National General insurance. I kept explaining to her that I was paying for it so it didn't matter my insurance when she hung up. Then I called back to find out what happened to the call and another equally rude woman Mary answers. Mary has the same rude tone as the first woman but I explain to her the situation and she proceeds to book my estimate appointment 3 weeks out. I asked if I could go ahead and schedule the repair since I know what I need and she said no, it would be booked 3-4 weeks after the estimate. So I asked to speak to a manager and she said Lee wasn't in and wouldn't be in all week. So then I asked for the manager in charge while he was away and Mary said it was her.....what?! She couldn't have dealt with that in a more transparent way? What a jerk. As a small business owner myself I would be mortified if one of my employees(let alone 2) spoke and treated any of my customers this way.

This is an amazing business. Steve is the owner and he's a really great guy. Typically when you…read moretake your car in for repairs you brace for impact. If you're like me you are worried about how many repairs your vehicle will need, or how expensive it might be. Not with Steve, soft landing when he told me the price. He's genuine, down to earth and an all around solid guy. I would absolutely recommend anyone to him for work on their vehicle. I definitely made a new friend today. I had a very refreshing experience working with Steve and I'm confident that you will as well. Give him a call today.

Brought daughters car for estimate to fix a passenger handle that I could not fix myself…read more Steve met us, looked at the issue, said wait a few minutes. Not only fixed the handle but all the others tightened as well. Awesome experience.

Terrible experience. It took a lot longer than they…read moreoriginally estimated . The person that was working with me either quit or got fired halfway through my repairs . I had to go back because they forgot to hook up my side camera and someone stole my ray ban sunglasses that were under the drivers seat. Do not take your car here!!!!

Buyers beware. This dealership uses deceptive wrap financing practices that violate consumer…read moreprotection laws. Rates and warranties change after signing, costs are buried, and paperwork is altered post-agreement. Their process is unethical and predatory. I've filed formal complaints with state and federal regulators to investigate these illegal financing violations.

Called to ask a simple question and ended up speaking to Roger the collision manager. He was…read moreincredibly helpful, honest and knowledgeable. He helped inform me about my situation, even though he knew he was not going to be able to help me. I learned a lot in a few minutes that I spoke with him and I will hands-down take my car here if anything ever happens in the future. Their goal is to serve you as the customer and make sure you get what you want, not what your insurance wants.

The staff I talked with seemed nice enough. If you have an…read moreolder vehicle or one you suspect is totaled, I recommend not going there. They will not work on a totaled car - even if you want to pay out of pocket. And they will start charging you $70 storage per day immediately after it is deemed totaled. I understand not wanting totaled cars sitting around, but dang, give a day or two to let the customer find someone else to work on it and have it towed to. They were happy to have it when they thought they'd be making $$$ thousands off it. Just my 2 cents but for older cars and potential total jobs, skip this place go elsewhere.

The quality of work was subpar. I needed the trunk to be replaced and to be painted after I was in…read morea fender bender. The paint job matched perfectly but there were over 15 tiny holes through the paint where you could see through to the white primer. Additionally when I got my car I opened the trunk and it was functional but not as smooth as before. One day later the trunk would not open by key so I took it back to the shop in Franklin where he said he couldn't fix it and I would have to take it to the other shop in Nashville. Fortunately the guy in Nashville was able to make my trunk functional again and when he looked at the paint job he agreed it was subpar. When trying to remediate the paint job, Mike (the owner) was not willing to fix the imperfections on the car. He told me "cut me a break, we did our best, and I will give you a good deal on your roofs paint job". With this being my first accident and first time dealing with a mechanic on my own, they sure lived up to all the bad stereotypes that go around about mechanics. Quick to take your money to do a subpar job and not willing to correct their mistakes.

This was our second time having a car repaired at Fender Bender. The first time was fantastic,…read moreunfortunately, this time was terrible! My bumper doesn't match my car, the body panels don't line up, the paint has dimples in it where it looks like bugs flew into the sparay booth. They are refusing to fix the car correctly. Buyer beware and do not use this shop!