I had an unprofessional experience when retrieving my vehicle. The redheaded lady refused to give…read moreme my car.She had many unfounded concerns- from a potential lien holder(car was off). I had to call my insurance agent,a competent body repairman,and the Hendersonville police department. I have told my insurance company they should remove this company.My concerns are extensive.Even the minor to not returning tge screws to put my license plate in place.This was the worst experience imaginable in dealing with a crash & thinking this company would professionally repair my car-was too much to ask. I will not return to this company again.

This shop does a great job. Friendly office, quality work, were able to get my truck taken care of…read morequickly. The paint job finish looks outstanding. Cant even tell i scratched it up to begin with. Would recommend this shop to all in the area.

Had a terrible experience here. I got my car back and the work they did was horrible( missed dents,…read moremisaligned hood, fisheyes in the paint), when i asked them to fix it they told me it wasnt their problem and i would have to deal with it. I had to get my insurance company to force them to fix it and they sent it to the shop in columbia to fix it correctly. This whole ordeal lasted almost 2.5 months. I will never use this company again.

Brown's has been fabulous! They were so good about everything, fast, my car looks new, and they…read moreeven cleaned the interior-- believe me when I say that was at least worth $200. Last, everyone I had contact with was professional, pleasant, kind, and definitely treated me as if I was their number one and only customer. I cannot say enough about how wonderful this experience has been.

Matt, Cat, Bryan, and Eric are four of the outstanding team members at Nashville Collision team who…read moredirectly delivered to me exceptional service, honest dealing, courtesy, and the highest quality for value that I have ever received from any automobile shop anywhere. In about May 2025, I brought my 2012 Mercedes -Benz 350 ML with 4 wheel drive into their shop. I was pretty discouraged about having swiped a solid telephone pole ( to avoid another car aiming at me) that crunched the right side of my car. Matt helped me understand that if I sold the car back to the insurers for the $12,000 offered, then I could not expect to be able to buy it back from the insurer without the notation that the car was totaled. This dismayed me because I wanted to keep the car. Jump forward to March 2026. I returned to Nashville Collision to get my car returned and pay for it personally. In the interim, I accepted the estimated $7000 from my insurance so I could keep my car, which only had about 50,000 miles on it and ran like a top. I asked Matt if his estimate from the prior year was still good. He said yes! I took my car in and was dazzled by its beautiful condition when I picked it up around April 8, 2026. It looks brand new. They fixed a few things that I had not realized were broken like my taillight and a few scratches. They installed brand new OEM passenger side doors so all of the work is still OEM quality. They detailed the car inside and out, making it as clean and sparkling as it was when I bought it in 2013. The team was patient and always courteous to me. I am so glad I decided to keep my car and use Nashville Collision, a certified Mercedes body work shop, to repair my car!! I got more value than I could have dreamed that I would get. The car is on its way to being a classic Mercedes car, withers beautiful interior and sweet humming powerful engine. Thank you Nashville Collision! The wait was worth it! Lynne

I give a favorable 5/5 shining stars for Nashville Collision, LLC! I needed repairs on my '98…read moreLexus, so I was searching for collision centers that specialized in luxury vehicles. I found them via a cold Internet search and took a risk in calling. It was refreshing to speak with Matt, who has been nothing but kind and professional and extremely helpful with my questions and most importantly the handling of my vehicle. This was an insurance job and Nashville Collision was able to take care of my issues and work around some items Progressive refused to address (horrible auto insurance per my neighbor who caused the auto damage)! The process took longer than expected (due to Progressive) and Matt continued to keep me well informed via clear communication by phone call, email and texts (which I truly appreciate). This company provides great value. Upon pick up, my car was ready and received a great detailing to look as shiny and new as possible--a great added touch of service! I also met Cat in the office and she was very welcoming and I told her about my favorable experience with Matt and their company. I highly recommend Nashville Collision, LLC.

Great body repairs! Sideswiped car looks new! Nice people and prices are more reasonable than other…read moreplaces I went. Highly recommend.

Wonderful people. Frank and honest evaluation made a tough decision easier. I only wish that I had…read morethe chance to see the expert work I am reading about in these reviews.

I'm a big fan of family owned businesses. I am a baby boomer and grew up around family businesses…read moreall my life. Varden & Son lived up to the experiences I had with other family businesses for the past 70 years. The staff was amazing. The work they performed was amazing. But don't take my word for it. Find out for yourself. As for me, they get a 10 out of 10.

I had a "small" fender bender a few weeks ago. I live very near Varden & Son Body Shop. My…read morevehicle was drivable but had under carriage damage that caused it to be unsafe in my estimation. I immediately drove it to Varden's for a repair estimate. Not only were they quick to check the damage to my car, but they are a select provider for vehicles insured by State Farm and Farm Bureau. Using either of those insurances to cover the cost of the repairs puts you at the head of the line and repairs start immediately. The repairs were completed in a timely manner. The star for value was not verified. I don't know what the expected cost of this repair should have been. This is the first accident I've had to have repaired in several weeks. Thank you to the Varden family for excellent work and service.

I paid for my car to be repaired at the bodyshop after the insurance totaled the vehicle in…read moreFebruary 2026. The initial service was excellent, but it went down hill after the heavy rains this May and my headlight bulbs blow because rain got in the headlight. I called the shop and told them. They said bring it back so they can look at the headlight. When I came back a few days later yo find out what caused that problem. They told be the headlight was damaged after the repair, but I kept telling the manager Mike that doesn't make sense because nothing else around the headlight was damaged. So, he said well I will waive the cost of labor. So, I asked them to give me a quote and we started talking about the price of a new verse old headlight and one of the receptionist stated that headlight is $1600 new. I figured it was high that is the reason why yall are trying to get out of replacing the headlight. I located a picture about 30 minutes after leaving the shop that showed the scuff at the time the car was originally dropped off. I called the manager Mike and texted him a pucture of the light and he stated I see the orginal damage but we are not covering it. So, I called driven brand the national chain for Maaco and spoke with a customer service rep the next day and she called the location to see if something could be worked out. They told her the headlight was already damaged. I asked her did they inform her why they put on a damaged headlight. She said they stated the insurance total out the vehicle. I informed her what does that have to do with the headlight. I personally paid to have the car repaired. She stated she will follow up with the repair shop and they should be given me a call. I never received a call. So, I filed a complaint with BBB and this time they responded to the BBB stating I declined to have the headlight repaired. Now this would be third lie they have stated about the headlight. So, I responded letting the BBB know this is the first I've heard about me declining the headlight being repaired, because if that was not true. If that was the case why did they not stated that when I called them in May stating the headlight has water and also how come the manager Mike didn't tell me that when he was telling me the damaged was caused after repair. Noone told me I declined a headlight repair but that is the reason they provided BBB. I would have never declined the headlight being replaced. Especially since the car was by deceased husband car and I would approve any repair needed on the vehicle. That is the reason why I kept the car. I decided to have another shop repair the light, because I believe they do not operater with integrity. I asked the new body shop could they tell what caused the damage. They brought the headlight from the back and stated it suffered a great impact along the back of the headlight. The headlight had a bracket broken off and a big crack. To me it appeared that someone drop the headlight and put it back. Hoping I would not figure out it was damaged for a while, but the rains revealed the damage within 60 days of the repair. I don't appreciate them being unethical and lying on me about I what I declined. I didn't decline any services.

Horrible horrible and I mean HORRIBLE experience with this business. I took my car on May 7th to…read moreget it repaired and they said it should be done in two weeks, the two week mark hit and they kept telling or tomorrow, tomorrow, a couple days, next week. It's now may 30th almost a whole month and they STILL don't have my vehicle ready. I've spoken to a few people and they said they used to be a good establishment until recent years were they slack off and come up with every single excuse in the book. They're charging me $5,000+ and now they're saying my car is still not ready. So unprofessional will NEVER be coming here again. Save your time and go somewhere else. Update - got my vehicle back and it's not working still and now there's things that weren't wrong with it coming on now

This is the only collision place I will use to repair damage to my cars. I've had deer run into me…read moretwice and a hit and run. They repaired my car all three times. They were recommended by a client who was an auto insurance adjuster for The Hartford. He knew all the collision places in Nashville. The service is great. They accept almost all insurance which they did mine. Very nice to work with. Wouldn't trust anyone else with my car and have recommended them to friends and neighbors. I highly recommend them if you need body work.

They are a good honest shop that does excellent body work. We will be back soon! Thanks!read more

Great experience all around. He did an excellent job on the dent repair--the quality of the work…read morewas top-notch, and he was straightforward, professional, and very easy to work with. The whole process was simple and the results exceeded my expectations. Would definitely recommend him to anyone needing dent repair. Great experience all around. He did an excellent job on the dent repair--the quality of the work was top-notch, and he was straightforward, professional, and very easy to work with. The whole process was simple and the results exceeded my expectations. Would definitely recommend him to anyone needing dent repair.

Fantastic service. Chris is a super nice guy. He really knows his stuff on getting the dents out…read more A+++++++++