I've had both family and friends turn to Caliber. The repairs have always been done well. Not only…read moreis their work great, they have always completed the repair before the expected date. Jeff and his whole team have always been very nice and professional. My wife and daughter were happy to see not only the car clean outside but also an interior cleaning.

Brought car to Caliber after another driver backed into bumper. Caliber repaired the hole in the…read morebumper. When I picked it up, service agent told me to not wash it for two weeks. Got it washed today and one headlight has heavy moisture inside. Has never happened before. Called Caliber to see if I could bring it by for them to check it. Told no that the service agent would call me. He did only to explain there is no way it was their issue. No bring it by so we can check it - just a flat "we do thousands of bumpers so no way it's our issue." I won't be going back to Caliber.

Originally we were told this would be a 10 day repair and now we are on week five. I understand…read morethings happen, parts get on delay. However, the last three times I have spoken to the representative they have told me the same thing, "it is in paint". It has been in paint now supposedly for two weeks because that is what he's been telling me for the last two weeks. I would not recommend this location of Crash Champions.

From the owner: We Believe the Difference is Trust. At Crash Champions, you're backed by a team of certified…read moreprofessionals who have also earned the trust of the nation's leading insurance providers. We provide free professional estimates, back every repair with a written lifetime guarantee, and communicate through every step of the process. That's trusted collision repair experience - with a personal touch.

My spoiler was rattling, and the gentleman was so kind. He figured out that the nuts were missing…read moreand replace them with no charge.

Amazing people! Love the way they took care of us. Will definitely go back.. hope we don't need…read morethem though. Lol!

It took a couple weeks for a more simple repair but they did a good job and the repairs were done…read moreon time ( they provide an estimated time of completion). I continued to receive updates throughout the process, which was great. Overall, it was an easy hassle free process. This was my first car repair, so I am not sure how the pricing is compared to other places. The service was good though.

Over 2 months for a windshield replacement caused by a rock. The process started on March 9, 2026,…read moreand as of May 11, 2026, we are finally being told the vehicle is ready for pickup. Communication throughout the process was extremely poor. We had to follow up more than 8 times ourselves just to get updates. Multiple times we were told someone would call back, but no one ever did. When we finally reached someone, they often did not know the status of the vehicle and said they would "find out," but then never followed up. This was nearly a $3,000 windshield repair, and the service experience did not match the price at all. The vehicle was also left unlocked outside in the parking lot for most of the repair process. We could see this through the vehicle's app, meaning anyone could have accessed it. When we stopped by to check on the vehicle after it had been sitting there for months, it was filthy. There was mud throughout the interior and debris on the exterior that had not been cleaned up. We were also told 3 days ago that the vehicle was ready and that keys would be left for pickup. We drove 40 minutes only to arrive and find no keys available, meaning we could not pick up the car after all. Overall, this was one of the worst customer service and communication experiences we have had with a repair shop. Delays happen, but the lack of communication, follow-through, and care for the vehicle made the entire process extremely frustrating. I would not recommend this location based on our experience.

This is an amazing business. Steve is the owner and he's a really great guy. Typically when you…read moretake your car in for repairs you brace for impact. If you're like me you are worried about how many repairs your vehicle will need, or how expensive it might be. Not with Steve, soft landing when he told me the price. He's genuine, down to earth and an all around solid guy. I would absolutely recommend anyone to him for work on their vehicle. I definitely made a new friend today. I had a very refreshing experience working with Steve and I'm confident that you will as well. Give him a call today.

Steve does amazing work and a fast turn around time. He replaced my 2013 Range Rover headliner with…read morea new one. Turned out great. He is a great guy and knowledgeable about what needs to be done at a very reasonable price. Check him out! Many thanks

Terrible experience. It took a lot longer than they…read moreoriginally estimated . The person that was working with me either quit or got fired halfway through my repairs . I had to go back because they forgot to hook up my side camera and someone stole my ray ban sunglasses that were under the drivers seat. Do not take your car here!!!!

Buyers beware. This dealership uses deceptive wrap financing practices that violate consumer…read moreprotection laws. Rates and warranties change after signing, costs are buried, and paperwork is altered post-agreement. Their process is unethical and predatory. I've filed formal complaints with state and federal regulators to investigate these illegal financing violations.

Called to ask a simple question and ended up speaking to Roger the collision manager. He was…read moreincredibly helpful, honest and knowledgeable. He helped inform me about my situation, even though he knew he was not going to be able to help me. I learned a lot in a few minutes that I spoke with him and I will hands-down take my car here if anything ever happens in the future. Their goal is to serve you as the customer and make sure you get what you want, not what your insurance wants.

The staff I talked with seemed nice enough. If you have an…read moreolder vehicle or one you suspect is totaled, I recommend not going there. They will not work on a totaled car - even if you want to pay out of pocket. And they will start charging you $70 storage per day immediately after it is deemed totaled. I understand not wanting totaled cars sitting around, but dang, give a day or two to let the customer find someone else to work on it and have it towed to. They were happy to have it when they thought they'd be making $$$ thousands off it. Just my 2 cents but for older cars and potential total jobs, skip this place go elsewhere.

The quality of work was subpar. I needed the trunk to be replaced and to be painted after I was in…read morea fender bender. The paint job matched perfectly but there were over 15 tiny holes through the paint where you could see through to the white primer. Additionally when I got my car I opened the trunk and it was functional but not as smooth as before. One day later the trunk would not open by key so I took it back to the shop in Franklin where he said he couldn't fix it and I would have to take it to the other shop in Nashville. Fortunately the guy in Nashville was able to make my trunk functional again and when he looked at the paint job he agreed it was subpar. When trying to remediate the paint job, Mike (the owner) was not willing to fix the imperfections on the car. He told me "cut me a break, we did our best, and I will give you a good deal on your roofs paint job". With this being my first accident and first time dealing with a mechanic on my own, they sure lived up to all the bad stereotypes that go around about mechanics. Quick to take your money to do a subpar job and not willing to correct their mistakes.

This was our second time having a car repaired at Fender Bender. The first time was fantastic,…read moreunfortunately, this time was terrible! My bumper doesn't match my car, the body panels don't line up, the paint has dimples in it where it looks like bugs flew into the sparay booth. They are refusing to fix the car correctly. Buyer beware and do not use this shop!

Impossible to get any communication from, and I was lied to about the work/repair times. Took my…read morecar in for an estimate, got told 5-7 days turn around time. I got set up with a drop off date a few days later. Just to be absolutely sure, I called them a few days before my drop off date and asked again about the turn around/repair time. The front desk person said a minimum of 2-3 weeks. Well that's very different what I was told by the mechanic during my quote the other day. So, now I have two VERY different quotes now for how long my car will be in the shop for. I told them that I'm not giving my car to them until they can figure out what the actual repair time was, and to call me back when they can figure that out, but they never called me back. I call again this time on my drop off date, asking the same thing: please confirm repair time. Never called me back. I called again, 2 days after my scheduled drop off date, asking the same thing. They never called me back. I had to drive my ass into their office to get any answers since nobody there knows how to return a call, and it turns out the mechanic lied for some reason. It wasn't a week, it was 2-3 weeks the whole time. Absolute HUGE waste of time, and this is why anyone who gets car work done needs to do their due diligence themselves, because this company will not do it for you.

Customer service is absolutely horrible. They were beyond seedy and dishonest (and disrespectful)…read more Their work is no better. Too many decent places to choose from, this is definitely not one.