Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere through a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional. read more

Growing up with a father who was a body shop repair man, I always had salvaged titled cars that he repaired and maintained for me. Moving to TN and experiencing my first wreck in 2019, I found Nelson Mazda by word of mouth and had a fantastic experience on my own buying a verified preowned 2011 Mazda 3. Nelson was straightforward and stayed in my budget. That sweet car served me well until another unfortunate accident in 2024. At this point in my life, I knew I had the ability to buy new and did a 3 week extensive search shopping at most of the popular dealers in Nashville/Franklin. I first started at Mazda and after I almost moved forward with something else and felt in my gut it didn't make sense financially, returned to Mazda. I felt so much peace and ease staying in the Mazda family - especially with the Nelson team - after going out and seeing how shady and demoralizing other places can be. I also couldn't get myself to move out of the Mazda 3 and ended up staying with it and buying a 2025 Mazda 3 only this time in my favorite color - their beautiful soul red. I am 9 months in and absolutely love my car, she just did her first road trip up through Indiana to Michigan and back (1,600 miles) and is so fun to drive. I am here today for my second service appt. and they have been tremendously helpful with any support I have needed. The red paint is thinner so I either hand wash my car myself or pay to have it hand washed. Nelson does offer free car washes to all its customers, which is an awesome perk. It has chipped some in the front, so I wish I had paid for the PPF coating - I had went somewhere else for a ceramic paint protection and not sure it was as effective. All in all, I plan to stay in the Nelson Mazda family for a long time! Love their culture and approach! read more

Nelson Mazda Cool Springs - indoor waiting area - Car Dealers Near Me - Franklin, Tennessee

See all

I just bought a CX5 here and couldn't have better things to say! Ethan went above and beyond and was so patient with me throughout the process. Baylor was also awesome and provided so much additional insight. We had a hiccup with my current car and the contract but they were kind enough to make calls and help me get it figured out. Definitely recommend working with them! read more

What an amazing experience buying a car from Nelson Mazda! My salesman Darrell was amazing! I cannot tell you how pleased I am! I live in Indiana and we opted to make the drive to Tennessee because NO ONE could beat their price and once I started the process (online) I almost thought it was a scam as they made it too easy for me to:) I had all the paper work done online and my bank sent a cashiers check to pay as originally we WERE going to ship it to Indiana.... Darrell actually drove 10 miles to our credit union to pick up the check for me! There are a lot of Mazda dealers from Indiana to Tennessee... so that should tell you something. I decided to pick her up yesterday because I was just too excited to get her and the people there are extremely nice and helpful. I am 64 so I am not too techie so he helped me all the way thru the process and answered my thousand texts and phone calls! It was well worth the drive! I am a very happy miata driver now read more

Great experience buying our car but oil changes and maintenance constantly requires taking half a day off work. I am now going on 4 hours waiting for an oil change and I am livid because there was a recall that required an additional hour. Never once was I offered a shuttle or a loaner until I complained about missing work 2.5 hours into my wait. I had my new insurance policy but no proof of current policy so I can't loan a car. Beware! You are much better going to a trusted Jiffy Lube or Valvoline if you value your time. If your car has a recall, be prepared with insurance proof and ask immediately for a loaner car. I am livid and will not be coming here again for oil changes. An oil change is an oil change. I don't need a long video showing my technician explaining my oil change, just change it and let me get to work. Who has time for this??? read more

Update: we have a total of 3 family cars through Nelson Mazda. James Dixon is a great manager and we trust our family will be taken care of.

Great staff. Great work for the maintenance visits. It is great to work with Clayton. The area for waiting is very pleasant and they had great snacks but they took most of them away read more

great place!!! Andrew was wonderful. Listened to us, no hard sell.. got us exactly what we wanted!!! LOVE our new car!!!

We were driving on a cross country move when one of our cars started having issues. The dealership was so kind to help us get seen right away and get us back on the road! read more

Came in for some maintenance, found out my tires were in really bad shape and I couldn't drive my car until the part they ordered was delivered. Thanks to Drew in the service department, this whole process was so simple. He updated me while I was waiting, was super personable, and made it so I could have a brand new loaner car while we waited for the parts needed to ship. He also ended up finding and giving me a 15% discount on my tire. Genuinely the best experience I've ever had at a dealership. You can tell he's very knowledgeable about what he does but doesn't use it in any way to deceive customers like most dealerships do. I will 1000% be coming here for every service as long as he works there. read more

Bought a new 2021 Mazda CX5 Grand Touring. A 20 some months later the transmission failed at 22,000 miles and was replaced with a rebuilt. Covered by warranty but took 2 months to get car repaired and delivered. Seven months later the second transmission is failing, humming and bumping. Told unsafe to drive and part may be available January 2024. We haven't seen the car in months as it sits outside on their lot useless and depreciating. Told doesn't qualify as Tennessee Lemon Law because all of this didn't happen in the first year of ownership. We definitely feel dissatisfied and disappointed. read more

Long time customer but had a very unfortunate experience with challenging purchasing process and lack of transparency. I will not be returning or recommending Nelson for future purchases. read more

I brought my SUV in for the first service (which is free with purchase of a new car) and was very happy with the service. Hannah, the service advisor, was very kind and professional. The whole thing only took an hour, and at the 45 minute mark I was sent a video showing an employee going through the service of my car, pointing out and explaining everything they had done and checked on. Very good experience. read more

Arrived to test drive a "certified" pre-owned Mazda CX-5. To be fair, the rep I was working with was very nice and helpful. That being said, he assured me that they did a thorough 160-point inspection on these cars. This was not unimportant as my son would be driving it in a year. Strangely, the battery on the "certified" car was dead. It feels like a battery would be easy to test. I hate to speculate on what other more critical components got a green light on the "160-point detailed inspection." I guess that's the risk of buying a used car from Nelson Mazda Cool Springs. read more

My girlfriend and daughter and I arrived at Nelson Mazda in cool springs to look for a new vehicle for myself. Absolutely no one came out to even say hi to us after we had been there for at least 20 minutes walking around. I'm going to guess it's bc we are an obviously lesbian couple bc a straight couple came in after us and got an immediate greeting. This place wasn't busy, and my money is just as green. But thanks for letting me know where to actually take my money bc I don't want to buy from bigoted a**holes. I could have made one of them a really nice commission! Their loss! read more

A terrible, horrible thing happened to me. My neighbor crashed into my parked car and totaled it. Oh, the stupidity! However, I took this opportunity to finally buy a car I had been eyeing--the Mazda CX-5 sport which has everything I've been wanting in a new vehicle. Nelson Mazda helped me make this fantastic purchase and I couldn't be happier. My neighbor's insurance would only pay for a rental car for me for a week while I looked at cars to purchase. In a tight pinch I contacted my friend who worked for Mazda to ask her some questions. She let me use her employee pin for a discount on the CX-5 which ended up being over $1,000 off of the car. I called in the day before I planned on stopping by and set an appointment with someone and gave them the pin number so they'd know to apply that when doing calculations for the car I wanted. When I arrived for my appointment on that momentous day I was greeted promptly, we discussed styles/colors of vehicles then I did some test driving. They did not skimp on letting me drink all around the back roads of Franklin to test it out and they covered all the features and made sure to answer any questions I had. Everyone I came in contact with that day was great. I was really nervous and didn't want to have buyer's remorse for such a large purchase but they made it easy and they covered options to cover service/maintenance as well. As I still had the rental car they even helped me arrange for someone to come get the rental so that I could drive away in my new car. Since the day I've bought that car almost a year ago I've gotten a basic inspection and oil change twice and in the service department they are also excellent. They have a waiting area and they are quick about getting your car back to you. They always set the reminder button for maintenance so it will pop back on my car when it's time and I also get reminder e-mails when it is time. If you are thinking of going with a Mazda come here--they go above and beyond! read more

Nelson Mazda Cool Springs - My CX-5 - Car Dealers Near Me - Franklin, Tennessee

In March 2023 I posted this review on google: John the service manager is fantastic. I had a lot of issues coming in especially due to past services at a separate dealership. He is honest and caring and absolutely goes above and beyond to take care of his clients. My father and I cannot express our gratitude enough for his professionalism and knowledge. Update: I traded my car in for a brand new cx-5. To say this experience has been nothing but amazing. This dealership did not cause the problems I had at Murfreesboro, yet their GM, Service Manager, Finance Team, and Sales Managers were able to rectify everything. They turned my distrust for the company into a lasting trusting relationship. I personally will not shop for another car anywhere else. Every single employee here should be praised for their professionalism, class, and their ability to have open communication about the purchase and leasing process. I would recommend coming here if you are looking for a Mazda. read more

I felt so blessed by my purchase at this dealer and the staff was always nice every time I went back. My Mazda 6 drove and handled better than any previous car I had owned. Mazda Financial is top notch. One major problem that I experienced though is stereo. I traded this car on for a brand new Honda and same thing is occurring. I am a single woman in Middle TN. This is NOT the only type of hack I have heard of from single women in the area. I have had very sexual content/harassment come thru stereo and it replaces standard FM stations. I thought was phone but I haven't attached new phone to Honda and it is also occurring. Haven't connected Sirius either. My belief is this is via satellite however the hacker pegs the person possibly via phone first. Other stalker hacking I have witnessed....many women have had phone problems. One friend claimed drugged and raped by security installer, other woman in court claimed stalked by home security system. Was it the ex?, other woman stalked by devices. Sorry not typical car review but this needs to be known. read more

typical dealership that overcharges it's customers. $80 for windshield wipers? insane. i can go on and on about the list they gave me stating i need $7,500 worth of repairs. i definitely could tell they were trying to screw me over because i'm a woman, so they probably thought i hadn't done my research on actual prices for the things that did need attention. safe to say i won't be back here. if you want honest service, go to firestone. they also won't charge you ~$430 for labor. read more

I have called 5 times and have left my number so that I can speak to the service supervisor. The kids working in the service department don't know anything. I was looking to buy a hardtop(removable) for my 2012 miata nc. I was told they didn't have a roof technician who could LITERALLY BOLT IT ON. When I made them aware it wasn't a power retractable hardtop they just laughed and said "we don't sell hardtops". Meanwhile I have spoken to 4 dealerships outside of the state who could ship one to my local dealership. I still have not been contacted by the supervisors. Nor do I trust that letting a bunch of undertrained and uninformed children could install a 4000$ hardtop that requires a mad total of a hand of bolts. Short version, unless you wanna be swindled or talk to people who don't even know about their manufactured branded vehicles. Go elsewhere. This place has only irritated me, not a pleasant experience at all read more

DO NOT COME HERE!!!! The worst customer service I have experienced in my 40 years of life. Both my car and my friends car came from this dealership in the last few months and we both have had several issues with the cars we purchased and have been made to feel stupid. After months of back and forth, they finally admitted it was all their fault. If you're a woman. DO NOT I repeat DO NOT come here. I have seen them degrade and make women feel like complete morons, and place blame on them just because of their gender. So Chauvinistic!!! Absolutely disgusting behavior!!! My friend that came is Asian and they inferred because she is Asian and a woman that they are "known for bad driving"!!! So appalled by that!! read more

Purchased a 2023 CX50 Premium Plus here in under 2hr from arrival to leaving. Both Paulina and Brennen were super helpful to both my wife and myself. No complaints and they got us in and out the door very quickly. Thank you both for your help! read more

When we arrived, no one seemed interested in asking if we needed help or why we were there. We had to wait in line at a counter where the receptionist was and eventually were able to tell someone we had an appointment. Based on our email exchange, I thought our appointment was with someone named Ashley. When we inquired, we were somewhat rudely told that was not the case and someone else would be with us. Eventually, another salesman introduced himself and got some information, etc. I did not find it enjoyable or productive to be asked for an id and insurance information before ever seeing any vehicles. After driving and inspecting the used suv we were interested in, there were a few issues we asked about, as the car was priced higher than similar models we had looked at and we had not expected any problems. The salesman told us the price was the price and no allowances would be made. I asked him to check anyway, as I was ready to make a cash purchase on the spot (granted, it was $20,000 and maybe not the big sale they were looking for). He reiterated again he would ask but nothing would change. After a short time he returned and said no allowances would be considered. I then told him we would give it consideration but would probably go with one of the others we were looking at. Not only did they lose an instant sale, they lost our consideration of Nelson Mazda for any of our family's other vehicle purchases. I truly felt the attitude at Nelson was that the company was doing us a favor by letting us buy a vehicle. Sorry, that's just not appealing to me. read more

I came to Nelson Mazda on an unrelated matter and during their inspection of my Mazda MX5, they told me I had a leaking seal around my propeller shaft (basically the transmission end of the driveshaft). I refused the service and checked it myself when I got home. There was no real leakage around the seal and I had just renewed the fluid myself just before the visit. Today, almost a year later, I elevated the car on jack stands making sure the car was level. I still could not see any real leakage (very miniscule film on the seal which I deem inevitable as no rubber seal is 100% perfect and the shaft must revolve inside the seal). When I removed the fill bolt, I got a few drops of transmission fluid which indicates the transmission is still completely full after 1 year. The inescapable conclusion is that an expensive recommended repair was totally bogus! I will never patronize Nelson Mazda in the future as it is clear to me that they are not being honest with their customers and will try to upsell you with totally unnecessary work. read more

Arrive to look at new cars. We were told to sit at a table, after almost 10 minute, no one came to help us. There was plenty of employees standing and walking around. We then got up and left. They obv do not care about their customers that much. They came to our car when we were leaving, but at that point it was too late. read more

I purchased my 2019 CX-5 from Nelson Mazda in May 2022. I have nothing but great things to say about my experience. Tanner, the manager, did step in and help me with one hiccup. I drove off with a great car and prior to this was always a Toyota or Honda owner. They did make me a believer! Mazda hands down! read more

I can honestly say that this was the best auto purchase experience I've ever had in a dealership, hands down. I went to Cool Springs Mazda very curious about these vehicles, as I had previously owned Toyotas, but so many of my friends and relatives drive Mazdas, and have always had high praise for them. i was greeted and made to feel comfortable the moment I walked in, and was then introduced to Dylan. He was very courteous and professional, and listened closely while I explained why I was there, and what I thought I was looking for. He asked me questions, and answered mine, then new exactly what vehicles to show me. He knew everything there was to know about each model, and took the time to show me all of the features of each, so that I could make an informed decision about which model fit my needs. Dylan is exceptional, and truly cares about his clients. He went above and beyond, and I appreciate that kind of assistance and service because it is hard to find, these days! The finance processing was smooth and easy, valuing my trade-in was quick and spot on, and in no time I was able to choose the perfect coverage package, sign the paperwork, and receive the keys to my new Mazda, all within a couple of hours. I'll say it again, I've never been happier with working with a salesperson and an auto dealership previously, and I'm confident that the vehicle I purchased is a fantastic value, and will keep me and my family safe for years to come. If you're in need of a vehicle, or even just curious about what a Mazda has to offer, visit Nelson Mazda in Cool Springs, and ask for Dylan. You'll be so happy you did! Additional thanks and praise to Chad (GM), James (financing), and Darrell (Team Lead) for an excellent experience. M. Smith, Brentwood read more

Clean and modern showroom and location. Friendly staff and a welcoming environment. Oil change took a bit of time but staff kept me informed on why. Thank you for your support of healthcare workers- would recommend this dealership. read more

My car was due for a full service and I finally scheduled one online, which was an easy and clear process. When showing up, I was greeted quickly and kindly, and shown to the waiting room. I got text and email alerts on the progress of the inspection and repairs. It was done very quickly and efficiently. All off the staff were so kind and helpful. Special thanks to Noah and Tyler. read more

I'm shocked to read all the great reviews because that was not my experience at all. Perhaps having a last name like Garcia hindered my experience. This is my 3rd Mazda I've owned, I've NEVER had an issue, until I did. My car broke down and I had it towed to Coolsprings Nelson Mazda. When I called I immediately spoke with someone in service that said I could tow my car in and would not have to accompany my vehicle. After several calls and leaving several messages I finally received a voice message stating they had my car. Then the next day I received a text (I attached photos) that said I could respond there, which I did on 1/3, 1/5 and 1/10 (while calling everyday) I couldn't even get a status, the link never updated. On 1/10 I finally got through to someone who said it was not the battery they had changed it and they would not charge me due to the poor communication and how long they had my car, and they didn't know what was wrong with the car. Then on 1/10 after my text about bringing my Mazda to a Mazda dealership and not knowing what's going on, I received a call in which I was told a battery was on order, and someone would call me the following day (they previously said the battery was changed, but now it's on order, btw no one called me back). I finally was fed up and my daughter took over calling, demanding answers or at least a loner car. She was then told that it might be the key FOB and they would not charge due to the lack of customer support we received. Finally on 1/17 I received a video that it was the battery and the key fob, but that's not the worst of it. When we went to pick up the car, I was charged $700 for a battery and a new key fob that we were told would be taken care of. No apologies, no concessions (as promised). The lack of disregard for my time, and money has made me so upset that not only would I not go back to coolsprings Nelson Mazda, I will no longer continue to buy Mazda vehicles period. The first text on 1/3 and the video that I finally got on 1/17 https://app.truvideo.com/v/jXgZetYD?s=PRknyJ+ah6N11E9mQGSeRwWedvdX7vq6 read more

See all

Bought my car here, took it in for repairs Dec 22nd and have not heard back about what work it needs for 19 days. They told me they'd have it ready by the 27th at the latest when I dropped it off, because of Christmas. I have called almost every day and keep being told I'll get a call back and never do. I've left 5 voicemails as well. read more

The parts department here really helped me out in a pinch with a lost key. The customer service during the entire experience was really good. Brandon was a huge help. See him if you need parts. read more

Nelson Mazda Cool Springs - Car Dealers Near Me - Franklin, Tennessee

The service department is great. The car had the engine light on. They checked the car out. Sent me a video of what it needed. Got it fixed. They also send you approval papers before they do the work. read more

Hands down the best experience with a car dealership I have ever had! I had $10,000 saved up for a car. I did not want to finance since these are uncertain times and I just did not want a monthly payment. Other dealerships acted like they did not want my money, and kept trying to push me to more expensive vehicles. Nelson Mazda not only worked within my budget, they were honest and transparent. Great customer service. The salesman who assisted me, Tanner, was professional and attentive. James, the Manager went through the numbers and we arrived at a fair price within my budget for a used Dodge Journey. Been driving it for a week now and I love it. See Nelson Mazda for all tour new and used car needs. read more

test drove a vehicle yesterday at the dealership. liked it and wanted to make a deal. they use market based pricing their price is the price based on blue book. was a little high but wanted to have an appraisal done on our vehicle. I had previously filled out paperwork on line and received a figure in line with the blue book. unfortunately they didn't like that. It was okay for them but not us. Their appraisal was well below what I was given on line. I was now a victim of the old bait and switch. a good negotiation is when both parties feel they got something but in this case the buyer gets nothing. Ironically later in the day the price on the vehicle was lowered. I had to put gas in the vehicle and when I asked to be reimbursed was told they had no petty cash or any cash in the building and they would have to send me a check. should have read the reviews first. funny how the same dealership in murfreesboro is also loaded with bad reviews. my suggestion would be to run from this business. read more

Zoom zoom Great car AND great dealer Mazda 3 Touring 6 speed! Seriously fun car. A car for people who enjoy driving. Go with the 6 speed. So slick. ..even I'm able to drive it and I'm a blonde! LOL Seems to be actually striking the balance between there bottom line and your bottom line I know. ..seems highly unlikely. It's just when you leave you DON'T feel like you've been run through the wringer. Service dept is equally as good. My previous 2 was treated with kid gloves. Can't wait until the first service on the 3. read more

Nelson Mazda Cool Springs - 2016 Liquid Silver 3 - Car Dealers Near Me - Franklin, Tennessee

I recently just purchased a CPO Mazda CX-5 from Nelson Mazda Cool Springs and I cannot, CANNOT, emphasize how responsive, personable and helpful their staff was. I personally worked with Matthew throughout the process of purchasing my vehicle and he could not have made it any easier. He answered my list of 1000 questions, showed me where all the functions of the car were (I'm a first time Mazda car owner) and he even offered to pick me up at the Carmax down the street when I sold my old vehicle. The hospitality here is unbeatable and I would 100% come back should I need to buy another vehicle in the future. 10/10 read more

Payment processing issues. Service department is misleading with quotes and will try to up charge upon final payment.

You know that icky car buying process that you dread? It's the exact opposite at Nelson Mazda. My mom and I both bought cars here this week from Darrell and he was friendly, knowledgeable, and made the process painless. Not once did I feel pressured or uncertain. Go see Darrell! read more

Bought a car from them July 3rd. Having trouble getting them to send off paperwork to the county to get my tag transfer done. It's been 26 days and they are still just sitting on the paperwork. They told me yesterday they would send it early next week. We will see.... They gave me reasons why they haven't done it, which just boils down to they are not that good at that part of their job. I think I'm a ONE TIME customer after this experience! It shouldn't take a dealer this long get paperwork off. It's a shame too. Such a great buying experience and everyone is nice during the buying process. It's the customer service after the papers are signed that falls apart. We will see if I'm actual able to tag this car. Unfortunately Tennessee has it where you are at the mercy of the dealer for that. I'll update as the process proceeds...or lack thereof. read more