I wanted to update my thoughts on this experience because it's a masterclass in how a dealership can turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it felt like the GM was aware of a major windshield crack and hadn't disclosed it. However, after speaking further, it became clear it was just a genuine internal communication error. The GM thought he had been told there was a scratch on the dash and didn't realize the extent of the actual issue. Where the scratch was located made the mixup understandable. Once the confusion was cleared up, Randy and the team at Nelson Mazda Murfreesboro really stepped up. They apologized for the oversight, gave me a visa gift card for my trouble with no strings attached, and went to work to make the deal right in hopes we could work together after the rocky start. They managed to beat a competing finance offer I had, securing me a better interest rate and a shorter term. They also replaced the windshield with a brand-new, warrantied one and included GAP and a two-year warranty. Throughout the entire process, Isaac was phenomenal. Zero pressure, high integrity, and a great advocate for me as a buyer. While the start was a bit bumpy, the way management handled the resolution proved they actually care about their customers and their reputation. I'm walking away with the exact car I wanted and a deal that actually makes sense. Highly recommend asking for Isaac and doing business with Nelson Mazda! read more

How can you make waiting 2 hours at a dealership worse? Forcing your customers to listen to Christian music! There are plenty of non-Christians in Tennessee and our money is just as green. It's such a weird dog whistle to do this while clearly having some questionable business practices; the manipulation is transparent. Besides this insult on my freedom of religion, they quoted me $925 to replace a part that costs $540 and takes apparently around 30 min to replace. You expect me to pay over $12 a MINUTE in service fees and then stack another $31.50 "shop charge" with no further explanation on top of it? Absolutely not. I can't wait to buy a Kia next time. Lifetime warranty, here I come! P.S. Kade was great. Sorry you got pulled into this mess. read more

Nelson Mazda Murfreesboro - What is this, the Nelson Mazda Chapel? I'm sure anyone who wants to pray during their service time can make that decision on their own. - Auto Repair Near Me - Murfreesboro, Tennessee

UPDATE to previous review: Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not only did he fix all 3 issues, the speakers, the tire, and replaced the battery, but he also had someone drive almost an hour to pick up the loaner he lent us. This is huge since we have a newborn baby in the house, so making a 2 hour round trip anywhere is tough. Couldn't recommend this dealership and especially Randy any higher than 5 out of 5, I'd say 10 out of 5! We Bought a used Honda Odessey mini van from Nelson 2 months ago, we were told if we had any issues with the vehicle in the first 3 months they would cover it. Unbeknownst to us, the mid and back speakers in the van don't work. So we called them up, since it was in the first 3 months to have them fix the issue, but unfortunately for us, they told us they wouldn't fix the issue but we could bring it back to them and we could pay them to fix the issue they should have covered since it was within the first 3 months or at the very least should have told us on the front end before selling us the vehicle. We feel mislead by their policy of being able to bring the vehicle back in the first 3 months and having it repaired and at the worst case, the classic bait and switch and not disclosing to us about the speaker on the front end. read more

I previously posted a negative review of Nelson Mazda in Murfreesboro, TN. In response, the General Manager, Randy Dismang reached out and asked me to contact him. At first, I did not want to, but my daughter was very interested in one of the cars they had listed. As a father, I will do anything for my children in an effort to keep them happy and safe. Mr. Dismang persuaded me and my daughter to come in and talk to him, stating that what I experienced is not typical relations at Nelson Mazda. Long story short (and that is not meant in disrespect) Mr. Dismang did everything within his power to rectify the situation. He went far above and beyond to mend the relationship, helped us find an even better and safer car for my daughter and made sure that every possible detail was covered beyond any and all expectations. In the long run, he secured a return customer for service and future purchase. I would never have predicted that I would be leaving a positive review when this began, but after meeting Mr. Dismang and subsequent random employees, I feel that Nelson Mazda customer service is far beyond my initial experience and now would recommend this dealership to anyone looking for a new or pre-owned car. Thank you, Randy for all that yoyu did for us. It will not be forgotten and will have a lasting impact. Thank you, -Rich read more

I actually went to Nelson Mazda to look at a used non-Mazda vehicle. I noticed the CX90 and was very impressed. My salesperson Mack Moncada was exceptional. He took all of the time I needed to look at vehicles and was understanding when I wanted to think about it over the weekend. I went back and bought the CX 90 and I love my car. The entire process with the best car buying experience I have ever had. read more

Although Nelson Mazda was originally dismissive of my daughter's complaint of the wheel balance issue discovered by our Subaru dealer (why this is 4 stars, not 5), once the problem was escalated Randy, the GM, stepped up to the plate, had the problem fixed, and even covered the return visit to our Subaru dealer to make sure things were right. Turns out customer satisfaction *is* Nelson Mazda's #1 priority and we would do business with them again. read more

If you are ADA avoid this place like the plague. They are not interested in accommodating you. They didn't even try to figure out how to communicate with me. I'll never go there and I'll tell every handicapped person i meet or know. read more

Have purchased 2 CX5 Signatures. l avoid your service department. Inexperienced staff. Don't like all the rig-a-ma-row with check in and all the texts. Way over priced. Had a dead battery once. When jumped and started got lots of malfunction messages. Called service, was told to have it towed in. After waiting awhile all the malfunction lights went off and all was good. Service should have known to tell me this. read more

While my experience initially began with frustration due to a miscommunication around pricing, the dealership took full accountability and worked quickly to make things right Randy, the general manager, personally reached out to me, reviewed the situation in detail, and honored the negotiated price without hesitation. That level of leadership and integrity truly matters. From that point forward, the experience completely turned around. The entire team was efficient, communicative, and respectful of my time. Amy and the sales associate that assisted the delivery were friendly professional, and made the process smooth and stress-free. The car was delivered promptly, and every step was handled with care and transparency. What stood out most was the dealership's willingness to listen, correct the issue, and ensure we were satisfied. Mistakes can happen anywhere - but how a business responds is what defines them. In this case, they exceeded expectations. read more

Great Recovery After a Bumpy Start We visited Nelson Mazda to trade in a car for something larger with a baby on the way. The sales team was excellent--friendly, patient, and really worked to get us a deal we were happy with. After signing, we hit a snag when the finance team flagged a payment issue that nearly changed everything. It was frustrating and stressful, especially after hours at the dealership. But to their credit, management took responsibility and worked hard to make things right. They ultimately honored the original deal without cutting corners. It wasn't a perfect experience, but they earned our respect by standing behind their word. read more

I purchased a preowned certified CX-30 here recently and the whole experience was so smooth! I worked with Anthony and he is delightful. He's very patient which was so helpful. I'm very pleased with the customer service I got and the great experience. Thank y'all! read more

Ultimately did not buy a car here and it just wasn't the one for me but the whole staff and sales team went above and beyond with their communication and professionalism. They were kind to our whole family and answered all our questions and then some. Highly recommend. Service was great read more

Randy over in service is the man ! He really does care about his customers and their experiences ! Will return to Nelson for all future service needs ! read more

I HATE buying cars, the entire experience! It's always been like going to the dentist with no anesthesia. However, the team at Nelson was awesome and their process is no pressure. We looked at every SUV, from smallest to largest and they were so patient and pleasant. They gave us a very fair value for our trade and had great finance incentives. We brought our CX-90 home tonight and we love it. Huge thank you to Giselle and Sam for their help and professionalism today! read more

They do not honor the trade in value or the APR they list on their web page. Wasted my time, low balled on trade and APR is way above quote. I felt like a sucker for wasting 3 hours. Do not rely on their web page, great deals that seem to vanish when you get there. Sales leader told me no one is offering 2.9%, yet their web page just did???? In person they quoted 6.9% very misleading read more

Our experience was straightforward. They were up-front on pricing and availability, at least to say 100% of what they had on their lot ready to sell. Toyota and some others could learn a few things from Nelson Mazda... We've only had the vehicle for several weeks and do not have experience with the service department, only sales. read more

Most amazing car buying experience I've ever had!! John made it not only low stress but actually fun and enjoyable (which isn't easy when you add in all the emotions, budget, and wish list that are involved with buying a first car for your teenager!). I have to say that that we live closer to the cool springs location but we purchased from this location because of the incredible customer service and bigger inventory- definitely worth the drive. Nelson is seriously a different kind of car buying experience and John embodies all of those values so go see him if you are looking! read more

Great service, Madza girl from a 2015 to 2024. Love me new CX-90 I get to many complaints.

We have taken our 2020 Mazda CX9 here for general maintenance and a couple of warranty repairs and have always received fantastic service. We are always greeted warmly and they have a welcoming environment when we have to wait. I also appreciate the video inspections they do to give you a complete and documented overview of your vehicle's current mechanical condition. Thoroughly recommended!!!! read more

Dot your i's and cross your t's with this dealership. They are lazy and cut corners on contracts. We ended up paying cash for a service contract and how they included it in the deal they made it look like we financed it but we didn't really finance it. We paid cash for it. So when my daughter changed her mind and decided to cancel the service contract when they cancelled it (which was an ordeal in itself!!) they refused to give us the money back but instead they said they had to send it to the bank. I'll never buy a vehicle or anything hung else from this dealership. read more

even though we had an appointment it appears they run things first come first serve. took 2 and a half hours on an oil change, charged us over $100 and did not let us know that our not even 2 year old vehicle's warranty was expired before bringing it in. we could have gone to jiffy lube and had it taken care of in 30 min if we had known we didn't have any free oil changes left. unethical business practice and they know what they're doing. read more

My husband and I have been searching for a car and weren't sure as to what type car to get. We are in our late 60's and therefore wanted to do a lot of research as probably the last car we buy. We were so impressed with our sales person John Travis and enjoyed dealing with him very much. He was so kind when I kept coming back and testing the seats and looking over this car. We ended up not buying an suv and decided on a van instead, but even then, John was precious and told us at any point he'd love to help us and thankful we tried them out. It was not his fault Mazda needs to increase the back seat space of the CX90 for American adult size legs :) We also wanted to do business with Nelson as they are unashamed Christian people and we love that! If your gonna buy a Mazda, John and Nelson Mazda is a great place to buy! read more

This rating is specifically for the service department. They got me a loaner overnight at no cost while I had a handful of repairs done on my car. They were also very communicative about the status of the repairs on my car, clearly communicated cost and asked permission to do before doing unplanned service. If I were to rate the dealership itself, it would be a three. Buying my car back in 2013 took about four hours because the computer systems went down. I had traveled from Kentucky because this was the closest dealership to me at the time, and I ended up losing a day to the process. read more

If I could give 0 stars I most certainly would have. I worked with so many ppl because everyday I came back the person I originally worked with was gone. My credit was pulled when I specifically said for it not to be. I had the car not even 24hrs and the check engine light came on. I came all the way from Hsv, AL and had to take that 2hr drive back. Once there they told me it would take 2 hrs. When the 4hr mark came I asked what was going on and was informed the motor needed to be replaced. They asked did I want to use the extended warranty to cover it. I refused and said I wanted to return seeming I was in my grace period. They said I had to pay a $299 restock fee. I requested a manger and he refused to speak with me. Very unprofessional and disgusting. They were willing to sale me & my kids a lemon and thought they would get away with it. read more

I decided to buy a 2024 Mazda 3 Hatchback/Carbon Edition as an anniversary present for my wife. After contacting roughly a dozen, I narrowed the search to (4) dealerships, one of which was Nelson Mazda in Murfreesboro. Wanting to trade-in to be part of the deal, I scheduled a time to have our vehicle inspected at the dealership so they could offer a firm trade value. In dealing with a salesperson, I made it clear that I wasn't interested in "giving our car away", but that I was open to any reasonable offer based on the Kelly Blue Book trade-in evaluation. Having said this, the salesperson responded by saying "That would be fine! That's the way we evaluate trade-in value." I made the two-hour trip from Chattanooga (where we live) to Murfreesboro for the scheduled inspection/appraisal on Friday, June 18, 2024. As had been the case in dealing with my salesperson for several weeks, she was professional, courteous, and altogether friendly and engaging. But when another member of the staff gave her the trade-in value to share with me, it was glaringly obvious that he had NOT based it on Kelly Blue Book. Their offer was approximately 68% BELOW the average KBB figure. I asked if this was their final offer, and after checking one last time, they refused to budge even $1. Having misrepresented how they evaluate trade-in value, and having wasted the time and expense of a 250 mile trip, I was (to put it mildly) hot under the collar, but I chose not to "shoot the messenger" - the salesperson, who was very apologetic for this problem. I only asked that she relay the message to the person who came up with the employee with assessed the car's value, that the price was "ridiculous and insulting", and that Nelson had just lost my business. Today, on our 36th wedding anniversary, I closed a deal for the very same car, after they gave me a better price on the new Mazda...AND, without any negotiation, gave me a trade-in value that was close to 20% OVER the KBB value. My experience with Nelson Mazda was especially galling, as they openly represent themselves as a "Christian-owned" dealership. read more

Purchased my Toyota Sequoia here. They were very upfront, honest and consistent. None of the games you usually get with dealers. The price they advertised is what I paid. The sales guy was great and I have been going back to get my vehicle serviced regularly. I usually don't go to dealers as they cost more than general service stations, but this place is different. Great team, great service, and great prices too! Much better than the Toyota dealership down the street!! Can't say enough good things about Nelson Mazda! read more

If I could give them 6 stars, I would.. Wife and I recently bought a 2011 Mazda CX-7 from Nelson Mazda and had a great experience. We started at Alexander Mazda in Cool Springs and received HORRIBLE service and a pathetic offer on our mazda trade-in. Nate, Rob and everyone else at Nelson Mazda took care of us. We got the car we wanted, great financing (with an add-on warranty) AND a free lunch! Nate was beyond helpful, taking us for a couple great test-drives and then working with us to get a very fair deal on our trade and car purchase. Next time we need a new Mazda, we will be back. read more

I took my car in for an inspection(2012 Mazda Miata) for a pre purchase. They told me my control arms were bad. They were right! But then also told me my air filter was dirty and NEEDED replaced.... WRONG. Next, they told me my yellow brake fluid is dirty and NEEDS to be changed.... WRONG, and my service dude told me the fluid is supposed to be clear not yellow. 100% false, I have never seen CLEAR brake fluid in my life. They found what was majorly bad, which is a plus. But I do not respect dealerships who lie to make money. My filter and brake fluid are not problems they just aren't BRAND NEW and Surcharged by 45%. Unless you need to buy a oem sensor do NOT service unless you're getting it done for free. Find an independent mechanic. read more

The whole team, from the receptionist to the service department are kind, professionals with Mazda knowledge offering excellent customer service. From the moment your phone call is answered offering to help you with buying or leasing a Mazda, or the service department for Mazda car care, this team of professionals makes it a pleasant experience. Kind people that know a Mazda. Zoom-Zoom! read more

Worst dealer experience ever!! Drove 3.5 hours to buy a car I had been working a deal on for days. They sold the car out from under me right before I got there. No one said there were multiple people looking at the vehicle. I would of put a deposit down if knowing this. Poor business ethics read more

Nice people but extremely disorganized and sometimes less than honest. I have had numerous bad experiences in both their sales and service department. They say they are not on commission, but that is false. They get bonuses based on the number of cars they sell. They claim it's not commission because it's not based on profit margin. Personally I see nothing wrong with commission, it motivates people to help you. I DO have a problem with lying about it though. read more

We got a 2018 Mazda 6 yesterday at Nelson Mazda Murfreesboro. I do home health care and have to have a reliable vehicle. We are very please with our purchase, but I really wanted to send out compliments to Omar. He took great care of us with information, no pressure over the 2 days we went looking and deciding there. So very friendly, and I can not recommend him enough. Joseph was the manager working while we were there, and he also made us feel confident, and was very helpful. read more

I bought a 2008 Mazda3 here three years ago, and the process was easier than I could've imagined. As a first time buyer, I had no idea what I was doing. Looking back now, I can say I was probably too ignorant to buy a car, but, luckily, the people at Nelson Mazda were really wonderful. Benny was my sales guy, and he worked within my budget but also made sure I would get the best value for my vehicle. I happened to get the last 2008 that they had on the lot (in 2009), so it was a bit cheaper even though it was brand new, bought with 82 miles on it. Every time I've taken my car here for service, I've been told what needs to happen, but I never felt like I was being taken advantage of. The mechanics have always been straightforward with me about price and estimated time of service completion. Additionally, there's free coffee and a waiting room with a television while you wait. Mostly, I think it's about the people at Nelson. They seem to respect me as a customer, and that makes me respect them as a company. I'd definitely recommend them to any friend of mine. read more

My every experience with these folks has been first-rate, from buying my Mazda 6 this summer to the easy online service appointment app to maintenance on the car itself. On my last visit, they showed me things about my car I did not know--not to upsell, but to inform. These are honest folks selling and servicing a great product (I love my car, too). That's hard to beat. read more

I was contacted by their team to purchase my vehicle. I gave them all the vehicle information vin, pics, etc. I was very up front and told them I had to get a replacement before I could sale it to them. They agreed. 2 weeks later I found and purchased a vehicle elsewhere and went to them to sale my vehicle as discussed. They backed out of the deal because based on information they had 2 weeks prior. I made purchase decision based on them purchasing my vehicle as we agreed. There is nothing wrong with my vehicle they are just playing games now that they know they can. Very unprofessional!!!!! Never do business with them. read more

Excellent car buying experience. I had done some research on the vehicle I was eyeing and this dealership gave me a fair price up front. They also handled my trade-in seamlessly. Wish all dealerships would handle business they way I experienced. read more

Hands down the best car buying experience my family and I have ever been a part of. We had the pleasure of working with Eron, a true professional and gentleman. I was experiencing a lengthy bout of indecisiveness as I circled around the lot. This is the point of the car buying experience where I've had sales people in the past pressure me into a decision. This time I was dealing with someone who truly wanted me to find the right car that fit my budget and family. Big thanks to the whole crew, Steve the sales manager, Eron our sales professional and kid entertainer (thanks for allowing us to use Netflix) and Kenneth our finance manager. read more

I am not aware of the circumstances of the other reviewer's experience. However, everytime I have gone to Nelson Mazda to have my car worked on, I have found their service to be of very good quality and the staff to be both courteous and helpful in providing service for my Protege5. Granted, like Carmax - where I bought my Mazda - they have tried to get me to sell it to them on more than one occasion, they have also been very accommodating and flexible with my needs. They even corrected several botched service jobs by my former mechanic, which is why I started going there to begin with. All in all I have had nothing but great experiences with them. Case and point, when Firestone wanted to charge me about $175 to replace my malfunctioning signal relay on top of the $50 they charged to disable the faulty one to keep the battery from being drained further, Nelson Mazda only charged me about $60 for the part and $0 to put to instal it. Now that is quality service. read more

Called for information...received additional pictures...and stayed after hours to wait for me and close the transaction. Excellent. read more

Nelson Mazda Murfreesboro - Additional GeorgiaSpec Home Inspection company vehicle. - Auto Repair Near Me - Murfreesboro, Tennessee

The Antioch Nelson Mazda has been my go-to for vehicle servicing for nearly two decades. Recently, Elijah, in the sales department, and Kenneth and Adam in the finance department helped me purchase my 2016 Mazda 3. Each was remarkably courteous, informed, and professional. The finance process never felt rushed, and was completely transparent. As someone who doesn't regularly purchase vehicles, I was expecting the new-car-buying process to be an ordeal akin to having teeth removed, but those guys made the entire process painless. All-in-all: a very smooth and pleasurable experience. read more