The Antioch Nelson Mazda has been my go-to for vehicle servicing for nearly two decades. Recently, Elijah, in the sales department, and Kenneth and Adam in the finance department helped me purchase my 2016 Mazda 3. Each was remarkably courteous, informed, and professional. The finance process never felt rushed, and was completely transparent. As someone who doesn't regularly purchase vehicles, I was expecting the new-car-buying process to be an ordeal akin to having teeth removed, but those guys made the entire process painless. All-in-all: a very smooth and pleasurable experience. read more

Showed up last night to pick a truck that I had already test drove and agreed to purchase. The vehicle was not prepped for pickup which ended up being a blessing in disguise. Apparently someone had driven the truck & wrecked the truck since last time I was there a few days ago (Accidents happen) so there was a new dent / scratch added to the vehicle plus the trim pieces on the door were now falling off the truck. Not one employee had any accountability for these problems, however said they could see about fixing the issue AFTER I sign the paperwork (WRONG) and the 3 day / 300 mile guarantee they would no longer offer on the Truck.... Needless to say they still have the vehicle & I will never be back to this dealership for anything read more

Best dealer I've ever dealt with. I and my family have purchased 4 cars in the last 13 years from them only because we outgrew them. The service department is awesome. I highly recommend Nelson Mazda. read more

Had an appointment for 8:30 to fix 1 tire. Two hours later I'm still here and I don't have an estimated time of completion. For ONE TIRE!!!!!! You guys either need new employees that are hard workers or more people on staff. ONE TIRE!!!!!! Ridiculous. read more

We recently purchased a used GMC Yukon from Nelson Mazda in Murfreesboro. Before the first payment was even due, we started having trouble with the transmission. We brought it in and they told us that we can pay $3,800 for a used transmission to be put in or $3000 down to get a different vehicle that fits our needs. I understand that we purchased a vehicle "as is" however, the trouble with the transmission should have been disclosed at the time of purchase. If anyone had mentioned the transmission, we never would have bought it! As a matter of fact, when the sales rep had us sign a paper that said the vehicle is in need of repairs, I questioned him. What repairs are needed? He said, "Oh, that's just because it's used. We have to have you sign that." You can't tell me a dealership doesn't run codes on used vehicles they sell! They knew the transmission was bad! Now we are stuck paying for a vehicle we CAN'T drive because we don't have 3 grand to throw at them. If we had it, we would have bought a newer vehicle in the first place. We also had a baby with us when we bought it.. so they knew they were putting not only a couple, but also a baby in danger when we walked out the door driving a vehicle with a bad transmission. Their negligence almost caused us to wreck when we were pulling a boat with the Yukon. I would not recommend ANYONE buy from them without seeing them run codes on the vehicle before you leave. read more

My experience with Nelson Mazda of Antioch, TN was a mix of pros and cons, so I will do my best to lucidly describe them in the most efficient manner. We (my girlfriend and I) chose to visit Nelson Mazda because of their excellent online reviews and because they had the car we were looking for in their inventory. Upon arrival we were cordially invited inside and introduced to our salesman, with whom we had booked an online appointment to test drive the vehicle. He was very welcoming and friendly, and assured us that the non-commissioned nature of his employment meant that he was under no obligation to pressure us to buy a car, or to pursue a more expensive car than with what we felt comfortable. Once he scanned our driver's licenses and prepared the license tag for the test drive, we were ready to go. The vehicle we wanted to purchase turned out to be the display model located inside the building; unfortunately, it failed to start due to a dead battery. The salesman and a technician were able to jump it with a battery charger after a few minutes, and they assured us that it was not a problem. I concurred, as I know that in the grand scheme of things a dead battery for a vehicle that probably doesn't get test driven that much has the propensity to have its battery die. However, as a consumer that is about to spend twenty-some thousand dollars on a new vehicle, it casts a shadow over the purchase that puts that queasy, "I wonder what else is wrong with it", thought in your mind. Perhaps in the future they could occasionally start the vehicles and let them run for a bit if they don't get test driven regularly to help mitigate this problem from occurring, especially when they know someone is coming to drive it. The model we drove, and ended up purchasing, was a brand new Mazda CX-3 Sport. When we found it on their website prior to the test drive, it was advertised with only 8 miles on it. When we got in for the test drive, the odometer read 254 miles; this didn't concern me too much, as I know miles will be put on for test driving and maintenance. However, when we went to purchase the vehicle, they gave us the final odometer reading of just shy of 500 miles- it turned out that the 254 mile reading was for 'Trip A'. This raised a red flag in mind, not because it had been driven 500 miles and still classified as a new car (as I wasn't sure what legally implicates a car as new or used based on mileage), but because they advertised it with only 8 miles. I'm sure it is industry practice to list it with the miles in which they received it from the hauler, but I can't help but think there comes a point when once hundreds of miles have been driven, it can no longer be advertised with 8 for the odometer reading. What bothered me the most about our purchase occurred during the test drive. In making typical test drive small talk with our salesman, he began to tell us a story about how he had given a drunk customer a test drive not too long ago. My girlfriend and I awkwardly laughed it off, thinking that maybe he was kidding, but he went on to describe the situation in detail. Apparently a wealthy, older gentleman who was clearly inebriated came into the dealership one day wanting to test drive a higher-end vehicle. When the salesman alerted his supervision of the situation, they shrugged it off and said that he was a paying customer, and to let him take the drive. This was extremely unsettling for my girlfriend and I, as we are both strong advocates against drunk driving. I understand that the dealership wants to make a profit, but to allow someone under the influence to drive and endanger the lives of people and families out on the road who have nothing to do with the test drive or profits of the company is simply unacceptable. The salesman laughed it off, saying he was scared the whole time because the inebriated driver was shaking behind the wheel. At the time I didn't really know how to handle the situation because it was clearly in the past and not much that I could do to change it. However, after reflecting on the situation, we would certainly not have gone to the dealership to purchase our vehicle had we known that they supported those types of business practices. read more

We just moved to TN and this was our first experience with a Mazda dealership here. We've very happy it was with Nelson Mazda! All of the staff were friendly and cooperative, kept me informed of the work being done, and the repair and LOF on our Mazda was exceptional. A special thanks for Tom and Lonnie! read more

Randy Dismang, Chad and Amanda, thank you for making my interstate purchase of a 2017 CX 3 to Phoenix,AZ seamless and painless. Randy, you are a man of your word. I'm pleased and grateful. Bill B read more

We bought a Hyundai from this dealership. The car had some problems which we identified as some brake issues.They said they would fix the issue so we bought the car. The agent even told use that the car was fully serviced. It took them a week to get it through the service. Finally they gave the car and within 2 days, the problem came back. The service people have not even attempted to fix it, just did something temporarily so that we could not hear the noise. All fluids needed immediate attention. The check engine light came up the next day. We had to pay a lot of money to fix this car. The agent was lying that the car was in excellent condition and serviced with new tires and brakes. They just did not fix the problem because it would have cost them. We have bought 2 cars from them before and recommended them to our friends who bought 3 cars. Now we will definitely tell friends to not go to this dealership. It is appalling that returning customers are treated this way. read more

Long story short: I had an issue with a repair that was made at the service center, but after talking to the service manager on the phone, he kindly offered to cover the towing back to the shop and waive the cost of labor on the repair. Definitely brought me back as a customer, and turned what would have been a very negative experience into a somewhat positive one. I appreciate it when the leadership of a service provider is willing to respond directly to customer feedback like this, and because of that I will continue giving this shop my business. read more

This review is specifically for the service department, not the dealership. First of all, everyone here is very polite, which is their only saving grace. I walked in and was immediately greeted by a friendly individual that directed me to the service counter. My reservation, which was placed online a week prior, apparently could not be found. The service clerk basically shrugged this off. I glanced over to the whiteboard with the day's reservations and about half of the time slots were empty. Next, with my car 10 feet away in the same room as the service desk, I was asked what type of oil it uses. This is a 2016 Mazda 3 purchased from this dealership just two months ago. Major red flag. Next, the wait. Total waiting time for me was 1 hour for a simple oil change. There were only two other people in the waiting room, which were there long before I got there. The woman next to me was waiting 1 hour and 30 minutes when I asked how long she had been waiting and it was well over 1 hour and 40 minutes before they finally brought out her car. She too was only there for an oil change. Lastly, one of the main reasons I brought my car to the dealership is because the manual makes a big deal about using Mazda genuine oil. I found several online discussions from people not affiliated with Mazda that had this oil independently tested and found it to be an improvement (lower kinematic viscosity) over other brands. However, when my car was ready and I was presented with the receipt, Kendall was the brand of oil used. I asked if this is the same as Mazda genuine oil, and the technician nearby just said, "yeah, you're good". I really wasn't satisfied with this answer so I called Mazda customer support. 30 minutes on the phone and I still didn't have a definitive answer, but as far as I can gather, Mazda genuine oil is rebranded oil from Idemitsu, not Kendall, and not Castrol like the manual also recommends. I was told by the customer service rep that these recommendations are entirely based on partnerships at the time the manual was written and that dealerships will use whatever brand of oil they like to use. In short, there is absolutely no reason to bring your Mazda here for an oil change. Chances are you can find somewhere cheaper, closer to you, with much quicker service. read more

Their "Service Desk" needs serious interpersonal and administrative training. After they "forgot" to write down my appointment 3x, and took 2x as long as they indicated or was warranted EVERY time I brought my car there for service, and then even went so far this previous time as to verbally indicate they didn't care if I came back or not, I definitely won't be going back there. If they don't want my business, they probably don't want yours either! read more

Service department didn't fix my problem. Said it was a loose cable and still having issues. No one calls me back.

Went in because I had a piece of foam sticking out from my windshield. I get in and they take a screw driver and stuck it into the dash (something I have already done multiple times with the foam slowly working its way back out over and over). Told me they installed the windshield wrong and it happens all the time and that is all they can do. Way to put a bandaid on the issue! Maybe they should work on actually installing parts on cars correctly instead of losing customers. I will not be purchasing another Mazda if that's how they treat their customers. read more

Great place to buy a car I would recommend you look for Tom he is the best at what he does the finance guys where amazing this is my third vehicle with them I would recommend them anytime I keep my business local and this is the best place in my hood ....keep the fire burning guys read more

Worked with Tom, he was fantastic. Was very patient and worked to find a solution that best fit me and my wife's needs and financial situation. By far the best experience buying a car I've had. Not being passed around from departments is something I believe all dealerships should try to imitate as it was much smoother and more comfortable than the traditional experience. read more

Great experience! Everyone with the sales staff was transparent and straight forward. They were still sales people trying to sell us a car, but never felt pushed or pressured, and they went out of their way to get us the car we wanted. They had 1 Mazda 5 left in stock and it had 2300 miles and a different interior color than we preferred. They offered to track down 1 with lower miles and a dark interior and have it transported. All of this and we still got about the lowest price we could find on a new 5 anywhere, not just in Nashville! They also gave us a loaner for a few days before the car came in! I hope I don't have go car shopping any time soon, but would definitely go back. read more

I just got a new set of brakes. I didn't mind the wait because I knew my brakes were installed correctly. The service personnel were very friendly and courteous. I'll never go anywhere else. Nelson Mazda is the best place to go to get your car serviced. read more

If there were an option for Zero stars, that is what they would get. I saw a car advertised online and made an appointment to drive to see it. The drive took about an hour so you can imagine how disappointed I was to get there only to find out there was something wrong with it and they were sending it off to get fixed. THEN, I paid to have the car inspected at the place it was getting serviced and arranged to test drive the car when it was ready. I was promised a call back as soon as it was ready, but a few days went by with no call. So I decided to check in with the dealership who told me that they sold the car to someone else. The POOREST customer service. So if you want to waste your time and money, by all means, go to Nelson Mazda. read more

This was my first car buying experience. My last car was bought at auction and delivered to me while at college. My experience at Nelson was easy. The final price was only higher than the price listed on the site where I found the car by $500, and that was due to taxes, not fees. They include dealer fees upfront and pride themselves on transparency. I was looking for an economical, fun manual car to drive that was under $12,000 with under 100,000 miles and a monthly payment under $200. I of course left a decent down payment and traded in my busted ass Jeep. I got all of my needs covered and drove off with a sharp looking 2013 Mazda2 Touring. Very happy! read more

We had the best experience here. The car was already at blue book value with fees included in the price. They worked with us to replace tires, windshield and key fob that was missing, in seriously no time at all. I think we were there 2 hours for test drive, deal, financing, and repairs needed. We are so happy with our purchase and with everyone that we dealt with there. Super professional and easy going. No haggling, no pressure, simply helpful. Highly recommended. read more

I bought a 2009 lexus certified , has been the worst car iv ever owned , bought with 99k and have only put 15k in year due to the fact its always in the shop,going on 12k spent in repair none of witch nelson mazda wouldn't fix,they say its has to go to the dealer, after only one day I had 3 flats on tires they said were good, thay lie like rugs, your better of buying a bicycle , so now I drive around town with a huge door magnet that read NELSON MAZDA SREWED ME OVER. turns out they buy their cars at the auto auction wich means they know nothing about the crs they re selling you,,STAY AWAY read more

I've bought 5 Mazda's at this dealership. Great, reliable vehicles and hardly ever needed to get them serviced for any defects. More importantly, my 'customer' experience has been superb. They do value their customers (this is a stickler for me) and take the extra step no matter what. At Antioch, kudos to Adam Taylor, and the finance manager Ben and sales consultant Elizabeth for timely responses, superior service, candor and friendliness for my new purchase of a CX-3. I've also had great experiences with finance manager David Hughes who is at the Cool Springs dealership now....It's an experience I've never had before, and i've purchased numerous vehicles over the years. I could go on and on here, but simply put, it doesn't get any better than this. They care! follow-up and get back to you. No need to chase them down for any questions: they beat you to the punch, so to speak, and it shows in a huge way that leaves a lasting impression! Best, Glenn read more

When I flew into BNA New Year's Day, the last thing I expected was my check engine light to come on as I drove home from the airport. I tried going to an auto parts store, who tested it and replaced the battery for a hefty fee. The light came back on two days later and I ended up at Nelson Mazda. They tested the car and did a full inspection, which concluded that I had a loose connection--I felt like an idiot. I had just spent my time in the waiting room calculating how many ER shifts I would need to pick up this month to pay for the unexpected car repairs. Allen, the associate who helped me, could tell I was stressed and brought me to tears when he gave me a break on the testing bill. He then walked me to a sparkling clean car, where I sat and cried before driving home. Sometimes you just need a little break. THANK YOU. read more

Service department is the best! Don't expect Internet sales to get back to you if you want to trade for a newer car. Finance department is also great! read more

The absolute best experience ever buying a car! My salesman Daniel P, was very helpful gave me great options but did not get pushy. Daniel made the Nelson Mazda experience, go Zoom Zoom! read more

I just bought a 2012 Mazda 3 at Nelson Mazda, and I am pleased to recommend this dealership. I received excellent treatment in terms of customer service, and their price was outstanding. I am the kind of guy that does a lot of research before I purchase a new car, and Nelson Mazda's price exceeded my expectations. They were very fair on the price they gave me for my trade-in (a 2007 Mazda 3), and they worked hard to get me the best deal possible on financing. If you are looking for a Mazda or a good used car in the Nashville area, do yourself a favor and stop in at Nelson Mazda Hickory Hollow. read more

Although I did not purchase a car at Nelson Mazda last week, I wanted to take the time to give a thumbs up for my experience with Ben and the Nelson Mazda staff. They were so friendly and not pushy at all. The last time I purchased a car, I felt pressured and hurried. Ben was absolutely awesome, I felt like he truly wanted to get me the perfect car that fit my needs and wants. He did not make me feel pressured at all and I felt very welcome as soon as we entered the door. The test drive was great, with many different types of roads to get the full experience of the Mini I was driving. The non-haggling rule at the dealership made it less stressful. The manager was extremely nice, and although I did not purchase a car there, they made my car search a good thing. I'd highly recommend Nelson Mazda (especially Ben!) to my friends if they're looking for a new/used car! read more

Best dealership I have purchased a car from. Ben Mulaosmanovic is undoubtedly the best salesman I have encountered to date. He was able to provide a car with more options that I had on my wishlist and keep me within my budget. If you or anyone in the Nashville area is looking for a new or used car, go see Ben Mulaosmanovic at Nelson Mazda. He will not disappoint you. read more

In Dec of 2016, I took my newly inherited 2005 Mazda Miata in for a full service check. The engine light was on, and I felt it had something to do with the fuel odor my car was emitting. The car, a convertible, also had several leaks when in contact with water on both upper windshield corners. Nelson Mazda replaced several engine gaskets, spark plugs, the timing belt, drive belt, fuel filter, and water pump. The convertible top latches were adjusted for the leaks, and the antenna (which I had not previously noticed was bent) they replaced. They also did a full detail of the car. My charge after an adjustment, came to eighteen hundred dollars. The adjustment occurred when I picked up the car and noted that it still smelled strongly of fuel (so strongly that when I later placed it in the garage it set off all the house carbon monoxide detectors). I was told, "It's just the model, mam. There is nothing to be concerned about." I said, "If it's the model there should have been a recall. It can't be the model." "Yes, it is, mam," was his response, with that bless your stupid self look. I am a snowbird. When I returned to New Jersey in late spring, I took my car to a local mechanic I trusted. Opening the hood, he asked, "How long has this fuel odor been an issue?" When he heard I had driven from Nashville to St. Louis to Nashville and then back to New Jersey with the issue, he was astounded that I'd not had an engine fire. He could easily see the fuel rail was leaking directly onto electrical components. After replacing the fuel rail, he gave it back to me wrapped in plastic, and told me to go back to the service center that had allowed me to leave their shop without fixing an obvious fire issue. After the NJ mechanic's replacement of the fuel rail the odor emmissions ceased. One year and three months later, my daughter-in-law said, we are calling this company. Not only, did they let you leave their establishment with an issue unresolved that could have resulted in tremendous damage, but you have had to replace the water pump again, and the leaks are still occurring. She called. The service manager threw the blame onto me. I should have brought it back. "Really, you haven't proven yourself trustworthy." As a side note... when a person is elderly, working with contractors on a new home, while caring for a terminally ill spouse, a secondary car is not a first priority. However how a company cares for and treats their paying customers, should be. #nelsonmazda read more

Very good people every one professional patient and respectful. I had a good experience with Nelson Mazda and oh yeah i love my car

Our sales consultant, Benny Dotson, worked very hard to find us a car within our budget. He didn t try to pressure us into cars outside of our budget. He treated us like people, not dollar signs. Benny even followed up with us on the car to make sure everything was running well. When an unforeseen mechanical problem arose shortly after buying our car, Nelson Mazda worked hard to make it right. We will definitively shop there again and recommend Nelson Mazda to any friends in the area who are in need of a car. Thank you, Benny and everyone at this Nelson Mazda. read more

The work on the car did not take too long. Waiting room was comfortable with great WiFi. Nelson Mazda employees were polite and courteous.

The people at Nelson Mazda were patient and helpful. I had a specific car in mind (researched through AAA site) and they had it ready for me when I arrived, with a welcome sign and my name in the window (nice touch). There were a couple of features that I wanted that were not included in the model I was looking at and they showed me the class car that had all those items. My decision was down to the Mazda 6 or Nissan Sentra with similar features. They were very patient as I weighed the pros and cons, talked about things other than cars (to clear my thought process) and were very detailed about warranty options and go-forward support. Vince and Ken both did an excellent job and my wife loves the car, too (she didn't see it before I bought it). When we went to dinner, several people leaving the restaurant stopped to admire the car; so I'm not the only one who loves how the car looks (and how it runs and handles). read more

I recently made my FIRST car purchase here at Nelson Mazda, and it turned out to be a pleasant surprise! I am a young, single female who was hesitant about possibly being taken advantage of, but Oren Leston on the sales team made this experience so comfortable for me and he was very knowledgeable about everything I asked concerning the car and financing. He was very personable and friendly. I drove off feeling great, and I love my purchase!! read more

I have bought a used vehicle from Nelson Mazda. It had a few issues and the GM has stated that they would go ahead and take care of it. After a week, they have stated that my car was ready to pick up. I picked it up from the service department and it seemed like they have fixed the issues. I have found that about a week later, they did not fix anything. They have just reset my service engine soon light so that it would not come on. When I went to have a diagnostic done again on the vehicle, it has given me the same codes as Nelson Mazda have found. They do not fix anything, they just cover it up and then give you more problems later, as there were other things that were the issue after they had the vehicle for a week. I will never take my car to them to get fixed or even buy another vehicle from them. read more

I went to purchase a car for my stepdaughter who was moving to California for school. There were some issues that occurred, as they do with things mechanical. They did everything to resolve this in a pleasant professional manner. I couldn't have dealt with any finer individuals from the sales person to one of the owners. When I am in the market for a new car, I will shop here. read more

This was the best car buying experience I have ever had. I knew exactly what I wanted, and was able to get it. I received a good amount for my trade in. Everything was very transparent. Everyone was very pleasant to work with. Highly recommend this dealership. read more

Service and Parts hours listed until 6 PM but they close at 5. I will order my part online instead of risking wasting another trip out there. read more