There are good salespeople, there are great salespeople, and then there's Brianna Cobb…read more I walked into the dealership with a very specific list of needs, a budget to stay within, and a lot of uncertainty about what vehicle would truly be the best fit for my family. Brianna never once tried to push me toward something that was easier to sell or simply "good enough." Instead, she made it her mission to find the right vehicle. No matter how many questions I asked or how many options we explored, she refused to give up until we found the perfect match. What impressed me even more than her knowledge and determination was the way she treated me as a person. She took the time to get to know me, understand my family's needs, our upcoming move, our priorities, and what mattered most to us. Every recommendation she made was thoughtful and based on what was genuinely in our best interest, not on making a sale. Throughout the entire process, Brianna was incredibly kind, compassionate, patient, honest, and responsive. She anticipated questions before I even had to ask them, followed through on every promise she made, and consistently went above and beyond to make sure every detail was taken care of. It's rare to meet someone who combines exceptional professionalism with such genuine care for the people they serve. Because of Brianna's hard work, I went with a 2024 Honda Passport TrailSport, and I couldn't be happier with my decision. I have complete confidence that it's the perfect vehicle for my family's next chapter, and that's because Brianna never accepted anything less than finding the best fit for us. If you're shopping at this dealership, do yourself a favor and ask for Brianna Cobb. You'll get someone who genuinely listens, works tirelessly on your behalf, treats you with respect, and makes you feel like your family matters as much to her as it does to you. She turned what could have been a stressful experience into one I'll genuinely remember for all the right reasons. Thank you, Brianna. Your dedication, compassion, and relentless commitment to your customers are truly exceptional. You didn't just earn a sale--you earned a customer for life.

They found me a car that was perfect when no other dealer could. Brianna Cobb, Bri, did a great job…read moreand kept in touch along with the sales managers during the whole order process. Hi can highly recommend Brianna and Honda of Murfreesboro for anyone looking for a new or used car.

If I could give zero stars I would. The sales process wasn't too bad, that's not really a shocker…read morebecause they want your money. But we bought a used truck and the alignment was off. When we first told them, the alignment was off they told us that "modern cars always pull to the right". When we decided to continue to push and ask for the alignment, they made us jump through a bunch of hoops and took nine hours on a Friday after telling us it would take one hour. The kicker is that the jerk who ran our service call, his name is spelled DARAELD, was the idiot who told us that it didn't need an alignment. He was rude when dropping off and picking up the vehicle. I guess because I'm a female they thought I was stupid. I would never go here again nor would I recommend this place. Go somewhere else where you can be treated like a human being and not treated like you're a fool ...what a prick Daraeld is... I'm not even sure they even did the alignment

Great staff! Sales and service both great with follow thru. Highly recommend if you're in the…read moremarket for a car or truck. Also great selection!

Dropped off my 2015 Suburban for a transmission service today, I called and was able to schedule my…read moreservice for the same day. Luckily it was convenient enough that I could go pick it up at the end of the day after work. Everyone was friendly and they all took great care of my truck! My dash cam caught a funny clip that made my day

Had my vehicle inspected for a rattle sound, took ALL day. They ordered the new muffler ( under…read morewarranty) and didn't hear anything for 2 months until I called to inquire. The service man that started the process had left the company, not informing anyone of my order. The part had been sitting all this time. Brought my vehicle inspected for the repair along with a minor front end alignment. No word at the end of the day of its status. I called the next day, wasn't formed the HM would reach out to me. 5 hours later I get a call that my vehicle is ready. I walk in and just like my previous visit, nobody was stepping up and providing assistance. ultimately got my vehicle and as expected, just as dirty if not more so than I brought it. Guess I'm just expecting to much. Was the repair completed? yes. But overall service is NOT what I expected from Cadillac.

Emergency stop during a road trip after another Toyota dealer failed to re-install skid plate bolts…read morefollowing an oil change - Chris Calhoun and service team provided exceptional customer care to get my family back on the road safely. Thankful for the prompt service and accomodations!

Loved my buying experience. Came here on a Sunday since all the other dealerships are closed…read moreSunday. I came here to test drive and do research to purchase it Monday when dealerships opened. I ended up getting the exact car I wanted for the price I was happy with. Country Chris is the man.

I wanted to update my thoughts on this experience because it's a masterclass in how a dealership…read morecan turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it felt like the GM was aware of a major windshield crack and hadn't disclosed it. However, after speaking further, it became clear it was just a genuine internal communication error. The GM thought he had been told there was a scratch on the dash and didn't realize the extent of the actual issue. Where the scratch was located made the mixup understandable. Once the confusion was cleared up, Randy and the team at Nelson Mazda Murfreesboro really stepped up. They apologized for the oversight, gave me a visa gift card for my trouble with no strings attached, and went to work to make the deal right in hopes we could work together after the rocky start. They managed to beat a competing finance offer I had, securing me a better interest rate and a shorter term. They also replaced the windshield with a brand-new, warrantied one and included GAP and a two-year warranty. Throughout the entire process, Isaac was phenomenal. Zero pressure, high integrity, and a great advocate for me as a buyer. While the start was a bit bumpy, the way management handled the resolution proved they actually care about their customers and their reputation. I'm walking away with the exact car I wanted and a deal that actually makes sense. Highly recommend asking for Isaac and doing business with Nelson Mazda!

How can you make waiting 2 hours at a dealership worse? Forcing your customers to listen to…read moreChristian music! There are plenty of non-Christians in Tennessee and our money is just as green. It's such a weird dog whistle to do this while clearly having some questionable business practices; the manipulation is transparent. Besides this insult on my freedom of religion, they quoted me $925 to replace a part that costs $540 and takes apparently around 30 min to replace. You expect me to pay over $12 a MINUTE in service fees and then stack another $31.50 "shop charge" with no further explanation on top of it? Absolutely not. I can't wait to buy a Kia next time. Lifetime warranty, here I come! P.S. Kade was great. Sorry you got pulled into this mess.

I called around to 4 Ford Dealers local to me asking for an out the door price on identical Ford…read moreF150's. 3 of the 4 dealers did the bare minimum to try and earn my business and there really wasn't much of a deal to be had. I got in contact with Elijah Wiggins from Ford of Murfreesboro who was quick, responsive, and didn't play any games. Within minutes I had out the door pricing on two the two trucks I was interested in, both prices were thousands of dollars cheaper than the other Ford dealerships provided. Elijah was friendly, polite, and easy to work with, not to mention getting me out the door with my new truck in about 1.5 hours. I highly recommend Ford of Murfreesboro if you're in the market for a new vehicle. And while you're there, ask for Elijah

I buy a new car every two years and help several friends a year buy cars and the experience of…read moretrying to buy a car at this dealership was one of the worst I have ever had. The sales person was awful, the sales manager was even worse, the general managers don't give you a call back. I would avoid at all costs. Ended up taking their deal sheet and had a dealership that was more than happy to take my money 30 minutes away.

very shady business! We negotiated a deal, sent in all requested financing documents and all that…read morewas left was to sign the title paperwork and drive the car home. 3 hours before our scheduled appointment, the "manager" called to tell me the car was sold to someone else.

Avoid at all costs…read more First of all the car they sold me broke down within 1 week of purchase. It had crucial components replaced with cheap 3rd party parts. Second after the title was unfortunately lost in the mail (not their fault) they up charged me 10x to get a duplicate title. They claimed that's what the county charged. When confronted about this not being true they changed their story, screamed and cussed at me, insulted me, and added to the charges even more. I have audio recordings of their behavior.

I had an appointment to see and test drive a car this evening at Riverside Motors. I arrived a few…read moreminutes late, but the salesman was talking with another customer, so I waited quietly in the outer office. About 40 minutes passed before he acknowledged me, and told me the car I'd driven 30 miles to see was on a completely different lot with a whole different name and address, and that they were closed. Nice communication, guys. I had cash in hand, and I was ready to buy, but I cannot imagine they will offer a deal good enough for me to make a second trip to Murfreesboro.

I have not even gotten to the point of even buying from them. Reached out on a vehcile that the…read moreowners did not want to drop price. Fair. Then the owner proceeded to continue to reach out and bother my wife over text message asking when we wanted to see the vehicle. It was already decided we were not and they knew this. The following day they proceeded to text my wife again and were extremely rude when we asked why they were bothering us again after we had already told them over the phone we werent intersted. Needless to say 0/100 I wouldn't buy a vehicle here with 100k cash. Unprofessional, rude, disrespectful, and clearly have no knowledge of vehicles. STAY AWAY!!!!

The vehicle was priced well against the Kelly, Edmunds, and Carfax prices. The Carfax report shows…read moreit had been regularly serviced across its life. The vehicle itself has been well-maintained, inside and out. The dealer's own service was straight-forward and pleasant. Unless there develops a major hidden problem that should have been disclosed, I'd definitely consider using this company again.

Dee Dee is one of the best customer service representatives that I have dealt with in a long time…read more She treated me like a person not like someone that is only there because of the money. Granted I had the money to start to finance, but she made me feel like I was special. Thanks Dee Dee!!!

These guys simply do not give up on a car repair. I even asked if they wanted me to post this…read morereview because I was afraid it might draw too much business or set expectations too high. In short, my car is a rare vehicle. It is a 2018 Buick Regal TourX Essence Sportwagon. I needed two parts - a low pressure AC hose and an engine cooling fan. Corporate repair chains and the dealer refused to touch the repair because not only do they not have the parts, there is no part number listed. Without the $500 fan, basically, they were saying the car is a total loss and needs to be scrapped. William at Auto Collection was tenacious in finding these parts. He never gave up. Since they basically repair street legal race cars and are not part of a corporation, they can do what ever is necessary - and they did. They tried everything just short of making the parts themselves. It is not necessary to go into those details, but I have my car back repaired at a reasonable price. My next stop if they could not get the car running would be to take it to a local auto museum that builds replica cars. William was always honest, upfront and told me his next attempt. Yes, this was a long drawn out process, but my car is not undergoing a crusher or off to KarsForKids.com. There were some issues finishing the job. But they made immediate good on them, obviously did not charge me and in comparison to what they did accomplish, I'll take it. These issues might have been enough for others to really roast them on Yelp!, but I took things in perspective.. Oh, BTW. While I was there, a driver showed up to take one of their high end used cars back to New Jersey. Stop by and just walk through the lot. It is like a car show..

I'm not sure they really wanna sell cars. The salesperson named Troy is incredibly rude and…read morecondescending. Ready to purchase a vehicle, but his attitude alone has made me not want to purchase from them.