Great staff! Sales and service both great with follow thru. Highly recommend if you're in the…read moremarket for a car or truck. Also great selection!

Listed a Jeep on Facebook Marketplace. They said that it looked good and wanted to come see it. We…read moreagreed on a price, and if it all checked out as I described, they would overnight a check to me and my credit union for the remainder and for title. Didn't think much of it and they were having the check overnighted. All paperwork was complete while they were there. They took my Jeep. The check coming to me and my credit union did not make it overnight. They finally arrived today. 7 DAYS LATER. I was contemplating having the Jeep reported stolen so it would be returned to me without question. Maybe it was my fault for being trustworthy, IDK. These people are scum of the earth and not to be trusted in their word.

I have purchased many high-end vehicles over the last 30 years from many various dealerships in…read moremany of the states. Auto Collection of Murfreesboro has ranked no. 1 on my list based on product, knowledge, communication, and personal service. Both Ray and Bobby were outstanding on all phases of my trade and purchase. Fast and dependable. Will without a doubt shop at Auto Collection of Murfreesboro for my future automotive needs. THANK YOU !!!!!!!!!!!!!!!

I was looking for a place to replace my transmission in my GMC Acadia talked with Service Manager…read moreWilliam. Very nice good price and good warranty. My vehicle is running great. I do recommend checking with them if you're looking for a mechanic great service.

I know the owners of this place well and have been taking my car here for a couple of years! My…read morehusbands family has taken their cars to Hatton's for many many years. VERY trustworthy people to work on your car in any capacity. They are honest and are going to work hard to do the best job possible! If you have trouble finding it, give them a call and they can direct you! (I know they would love to do that because they are lovely people!)

From the owner: Hatton Automotive provides quality collision repair work to the Murfreesboro, TN area.read more

I wanted to update my thoughts on this experience because it's a masterclass in how a dealership…read morecan turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it felt like the GM was aware of a major windshield crack and hadn't disclosed it. However, after speaking further, it became clear it was just a genuine internal communication error. The GM thought he had been told there was a scratch on the dash and didn't realize the extent of the actual issue. Where the scratch was located made the mixup understandable. Once the confusion was cleared up, Randy and the team at Nelson Mazda Murfreesboro really stepped up. They apologized for the oversight, gave me a visa gift card for my trouble with no strings attached, and went to work to make the deal right in hopes we could work together after the rocky start. They managed to beat a competing finance offer I had, securing me a better interest rate and a shorter term. They also replaced the windshield with a brand-new, warrantied one and included GAP and a two-year warranty. Throughout the entire process, Isaac was phenomenal. Zero pressure, high integrity, and a great advocate for me as a buyer. While the start was a bit bumpy, the way management handled the resolution proved they actually care about their customers and their reputation. I'm walking away with the exact car I wanted and a deal that actually makes sense. Highly recommend asking for Isaac and doing business with Nelson Mazda!

UPDATE to previous review:…read more Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not only did he fix all 3 issues, the speakers, the tire, and replaced the battery, but he also had someone drive almost an hour to pick up the loaner he lent us. This is huge since we have a newborn baby in the house, so making a 2 hour round trip anywhere is tough. Couldn't recommend this dealership and especially Randy any higher than 5 out of 5, I'd say 10 out of 5! We Bought a used Honda Odessey mini van from Nelson 2 months ago, we were told if we had any issues with the vehicle in the first 3 months they would cover it. Unbeknownst to us, the mid and back speakers in the van don't work. So we called them up, since it was in the first 3 months to have them fix the issue, but unfortunately for us, they told us they wouldn't fix the issue but we could bring it back to them and we could pay them to fix the issue they should have covered since it was within the first 3 months or at the very least should have told us on the front end before selling us the vehicle. We feel mislead by their policy of being able to bring the vehicle back in the first 3 months and having it repaired and at the worst case, the classic bait and switch and not disclosing to us about the speaker on the front end.

The whole service staff has been very accommodating. I've been having my car serviced here over a…read moreyear. Any concerns I've had, they have addressed and been very kind! Raven and her service manager Randy have helped me save wherever I can! Will certainly be coming back.

From the very first time I went to have my Sorento serviced, it's been nothing but smiles. Although…read moreI purchased my vehicle from Kia of Chattanooga, Kia of Murfreesboro is a place where I would have easily went to get my new vehicle. I appreciate the knowledge and great service they bring. Initially I was driving all the way back to Chattanooga for service, but when I didn't have time to do so, Kia of Murfreesboro came in clutch. If you're ever in the market for a new vehicle, stop by and give them a gander. You won't be disappointed.

I purchase a vehicle from this location and I didn't purchase any protection plan. Well, recently I…read morethought I was having major issues (ie: transmission problems). I took the vehicle back so they can look at it. When I say they provided me sign a loaner until I get mh vehicle back. They have kept in contact with daily with the process of my vehicle. Long story short, they called ms and stated my vehicle was ready. The advisor advise me that they have fix my chief complaint plus they have put four new tires on, they have change my oil, transmission fluids, done the entire inspection. I am so grateful that these people at Carmax have helped me out a lot. They took so much stressed off of me. I would most definitely recommend CARMAX to anyone as they care for customers. Thank you so much Carmax Team, you guys helped me out alot. Khai R Rozier & Associates Firm 877-577-7320 x 8018 info@rozier-associates.com

I had a car with 25 miles on the odometer shipped from a CarMax in Texas to Tennessee on a car…read morehauler when it arrived at my location nearly 2 weeks after I had paid to ship it. , there was 140 miles showing on the odometer. I test drove and purchased the car after going over it to check everything out. when the car was brought around to the front of the store it was dripping water from a car wash they put it through and then I noticed that it had been damaged on the passenger side bumper. The person there who came out from service said the car wash had done this before ( Making me wonder why they were still using it ) . They contacted me 4 days later and said that they were going to take care of the damage. Then after receiving the estimate tried to claim the damage was reported on the sales disclaimer although it was not that large and was on the driver side hood area , opposite side of the damage now on it. Have contacted insurance company and they will repair and then have attorneys contact the company. Everyone in CarMax will lie straight to your face ab what is going on with your vehicle at any part of the process. went to the store after receiving an email about the damage and no one there knew who the person was although the email stated he was a manager at this location.

Dee Dee is one of the best customer service representatives that I have dealt with in a long time…read more She treated me like a person not like someone that is only there because of the money. Granted I had the money to start to finance, but she made me feel like I was special. Thanks Dee Dee!!!

I got a 08 Ford expedition from them not even 60 days later jumps time they never got tags for it…read morewant me to put down on another car on top of paying for this one they get these cars from the auction don't look or inspect them and want to charge you for everything stay clear of this place will be contacting bbb and a lawyer

My son purchased a car here. Husband and wife are great to work with. No typical used car pressure…read moreto buy. Friendly and very accommodating. Where else would you be offered sweet tea with fresh just picked mint.

As a member of USAA, I turned to their Auto Circle program to look for a new car recently. They…read morelist cars only from dealers they certify, and those dealers must meet USAA's standards of quality or be dropped from the program. I found a number of cars to look at went to dealers to look after work every night for a week, with no luck at any Nashville dealer I tried. I had found 6 vehicles at International Cars in Murfreesboro that I wanted to see, so they were my first stop when I had a full day off on Saturday. Hala didn't flinch when I showed her a list of 6 cars I wanted to see, but simply got the keys for all of them for me and gave me a magnetic license plate so I could move it from car to car when I was ready to test drive. She gave me plenty of time to look each car over, make notes, and test drive them but was always available when I needed something. I am better able to look and make a decision without someone hovering or giving me a sales pitch, so I very much appreciated the space and patience. I was there for hours, and ended up test driving 8 cars - some of them twice after my boyfriend met me there to take a look at my favorites. Hala, her husband, and the rest of the team were helpful without hovering, and were able to answer any question we had about the cars. I finally settled on one I wanted to buy that day, but pointed out 3 things that needed to be fixed, which they took care of before Hala and I could even finish the paperwork on the loan and sale. I had already been pre-approved for a car loan with USAA, and Hala dialed their number from my office phone and waited while I finished the loan process, providing any information I needed for that loan. She also waited while I worked with USAA to transfer my insurance to the new vehicle, and made sure I had everything I needed to drive home in that new car the same day I bought it. The entire team at International Cars was helpful but not pushy and I felt very welcome. Their cars are nice and every one I tested drove well. I would definitely visit this dealer again the next time I need to buy a vehicle.

Shawn took such good care of me! He did an amazing job of care of me to make sure that I got the…read morecar that I wanted! I'd recommend him for everyone that's looking for a car.

It was such a pleasure dealing with Mark from Easy Auto. Mark was straight forward with me when…read morebuying my car and kept his word every step of the way. Mark contacted me on a Wednesday afternoon with a fair offer and by Friday afternoon I had cash in hand. He explained the buying process upfront and did not waste my time. I could tell he was paying attention to how his decisions impacted every step of the process and he treated the transaction as if his reputation depended upon it. He was careful to look the car over closely to identify any surprises that could impact the next owner of the car. I could tell he wanted me to come back as a solid repeat customer but not at the expense of his existing customers. Looking back, I should have skipped trying to sell on a public message board and took my car directly to him. In fact, his offer was better than others that I'd received and he was prepared to execute immediately. I'll end with this thought. You can advertise your car all day looking looking to hit the lottery, but nine times out of ten you will wind up getting the fair price that the market brings. Do yourself a favor, skip all the trouble and frustrations associated with selling on the public message boards and just go to Mark at Easy Auto. He is in tune with the market which means you will get the right price for your car and the person after you will get the same. Thanks, Mark. I wish I'd have ran into you sooner!

Fast delivery and friendly service. Mohammed really helped me out with a late evening delivery of…read moremy car that was damaged due to recent ice storm. I really appreciate the quick help and tips given to me. Thanks

Really bad experience with this towing company, called them and right off the bat customer service…read morewas rude, asked for a tow truck and they said wait time was around 2 hours which is typical from most towing companies, 3 hours went by with no updates kept calling and calling to get an update and when they finally answered driver was upset with me for calling them to ask about an update