Truly accountable service department! Long story short, our car died five hours from home. They had…read moreto work with our warranty company to get aftermarket parts, which failed 5 months later. My option was to pay $1,500 to get it repaired at home, or Murfreesboro Nissan's Service Director, Austin Betty, told us if we brought it back, he would fix it at no cost to us. Which is exactly what happened. Yes, there was a problem, which no one was happy about. But he went through so much effort and red tape to make sure our car got fixed correctly. Austin not only is a true pro, but a really cool guy as well.

I recently purchased a 2017 Hyundai Santa Fe from this dealership and drove it less than 100 miles…read morebefore the engine completely locked up. I understand the risks of buying a used vehicle, but a catastrophic failure this quickly is unacceptable and indicates serious issues that should have been caught before the sale. The warranty I purchased did not cover the failure, and the sales manager told me my only option was to buy another vehicle and take a loss on the Santa Fe. That was the only way to recover any of the money I had already spent. I also test‑drove a Kia Sorento on their lot that had obvious front‑end problems. This raises major concerns about the quality of the vehicles they are putting up for sale. It genuinely feels like they are placing unsafe or defective cars on the lot and leaving customers to deal with the consequences. I am extremely disappointed with this dealership and the lack of accountability shown. Based on my experience, I cannot recommend them and will be sharing my experience to warn others.

My car was over heating and I was in a panic. I pulled off the road to let it cool down, when I…read moresaw City Auto. They took excellent care of my old car quickly and politely. I needed coolant and they solved the problem quickly so I could return to work on time. I will now make City Auto my go to mechanics. I highly recommend these lifesavers! Brigid P

If I could give zero stars I would. The sales process wasn't too bad, that's not really a shocker…read morebecause they want your money. But we bought a used truck and the alignment was off. When we first told them, the alignment was off they told us that "modern cars always pull to the right". When we decided to continue to push and ask for the alignment, they made us jump through a bunch of hoops and took nine hours on a Friday after telling us it would take one hour. The kicker is that the jerk who ran our service call, his name is spelled DARAELD, was the idiot who told us that it didn't need an alignment. He was rude when dropping off and picking up the vehicle. I guess because I'm a female they thought I was stupid. I would never go here again nor would I recommend this place. Go somewhere else where you can be treated like a human being and not treated like you're a fool ...what a prick Daraeld is... I'm not even sure they even did the alignment

I had a 10:30 AM appointment for an oil change on my Corvette. When I made the appointment, the…read morewebsite indicated it would take about an hour. I arrived at 10:25 AM and sat in my car for 5 minutes before anyone asked me if I had been helped. Strike 1! My car sat in the service intake bay until 10:43 AM. So much for a 10:30 AM appointment...Strike 2! The service representative who helped me was semi-friendly, but the other representative in the cubicle was dismissive. The waiting area was nice - stocked with coffee, drinks and donuts. There was a good selection of seating choices, including an office suite and a charging station. Kudos 1! Several employees walked by but none of them greeted me despite making eye contact. I can see why some reviewers said the people here weren't friendly. Strike 3! It's 11:12 and my car still hasn't been brought into the service bay. This is not looking good for this dealership. Strike 4! I spoke to my service representative and said the hour they quoted me was almost up. She gave me the spiel about how the times are not guaranteed. I told her if that was the case, they should tell customers that when they make the appointment. Then she said she had no control over what people are told and I pointed out that she has access to those who do. It seems they don't understand that refusing to take accountability doesn't help. So far this has not been a good experience. Strike 5! Finally got finished a little after noon. Well, an hour and a half is not what I would expect for an oil change, especially if you go to the trouble of making an appointment! I have to say the only positive thing about this experience was the waiting area.

I have a CORVETTE C8 2023, I brought my car to this shop in July, for a noise and they told me it…read morewas the muffler so they have to order a new special part that only takes a "few days" oh well take them 3 months to "fix it" I pick up my car last week and I had to bring it again back 3 days after drove the car for 1 hour because the noise was still there, after speed a lot of money here I am wait on them to inspect the car again to see what it's causing the problem, I been asking to speak to a manager but I guess it's no managers a this location!!

I went here today and bought my dream Kia Soul. These people were so nice and helpful. We got a…read moregreat deal for a wonderful car. And the sweet man that helped me gave me $30 for gas and admissions. I recommend this place highly.

Every once in a while, you come across people who restore your faith that integrity, honesty, and…read moregenuine kindness still exist. In a world where simple human decency sometimes feels harder and harder to find, these people reminded our family that it still exists. Over the past several months, our family found ourselves navigating an unusually difficult situation involving multiple companies, countless phone calls, texts, emails, and what often felt like an endless maze of bureaucracy. Through it all, this group of people consistently stood out. From the very beginning, it became clear that this dealership fosters a culture of honesty, transparency, accountability, and genuine care for people. It's one thing to write values on a wall or tuck them away in some dusty employee handbook. It's another thing entirely to live and operate by them. This group does the latter. Anyone can be pleasant when things are easy. You learn who people really are when nothing about a situation is easy anymore. That's when character shows up--or it doesn't. If someone on this team said they were going to do something, they did it. If they made a promise, they kept their word. If they didn't know an answer, they simply said so instead of making excuses. They communicated openly and candidly, even when the answers weren't easy, because they understand that honesty and candor build tremendous trust--and it did. Character has a funny way of revealing itself over time. You can't fake it for months on end. Eventually, who people really are always rises to the surface. Ours was a long journey, and what impressed us most wasn't anything one person said--it was what this team consistently did. They continued treating our family with the same care, candor, and respect regardless of whether there was anything in it for them. They never made us feel like a burden or acted inconvenienced. They just kept showing up. Again and again. Phone call after phone call. Question after question. Month after month. Not because they had to, but because it's simply who they are. Somewhere along the way, this stopped feeling like interactions with some huge business and started feeling like conversations among friends who genuinely cared. By the end of this journey, they felt less like employees at some dealership and more like extended family. You can't manufacture that. You can't train it and you certainly can't fake it--not for this long you can't. It's simply a reflection of the culture they've built and the character of the people who make up this organization. Businesses in fancy buildings don't build reputations, and corporate logos don't keep promises--people do. At Honda of Murfreesboro, that truth is on full display. At the end of the day, business is business. But character is personal. Long after we've forgotten every phone call, text, email, and every twist and turn along the way, we won't ever forget the way these people treated us. To Heath Elliott, Jeremy, Skyler, Jim, Tanya, Jason, Andrew, Josh, Gage, Kim, Jonathan, Cody and everyone else who played a part in helping our family through this journey: thank you. Your professionalism, transparency, compassion, and unwavering commitment to doing the right thing left a lasting impression on our family that we won't ever forget. If you're looking for more than just a dealership--if you're looking for people whose word actually means something--you'll find them at Honda of Murfreesboro. They've earned our trust and our utmost respect simply by being people of integrity who keep their word.

Wonderful experience!! Bri was amazing, so helpful and personable. We love our Passport!!read more

I was looking for a place to replace my transmission in my GMC Acadia talked with Service Manager…read moreWilliam. Very nice good price and good warranty. My vehicle is running great. I do recommend checking with them if you're looking for a mechanic great service.

I'm not sure they really wanna sell cars. The salesperson named Troy is incredibly rude and…read morecondescending. Ready to purchase a vehicle, but his attitude alone has made me not want to purchase from them.

I got a 2010 Honda CRV from here back in May of 2025- the price was great for the vehicle and I…read morehave had zero issues with the car. Would highly recommend, this place they took great care of me and I love the car I got.

We had an excellent experience buying our family van at Stargate Auto Sales. The van is beautiful,…read moreand the price was on point. Marc listened to me when I told him what I was looking for and gave me the miles and prices of what he had available on the lot. Then he gave me some time to think and I picked the one I liked. My husband and I test-drove it, and my picky husband agreed the van was good, so we went back to fill out our paperwork. Marc explained everything to us, and that afternoon, we were pulling off the lot with our van. We took it for a long drive last weekend, and my husband and I agreed we had made a good choice. I'll add this: I had been considering buying my family a new van since October, and we made this purchase at the end of January. We had already gone to every lot in town and all the neighboring towns, too. I had stopped looking around the holidays because I wasn't seeing what I wanted. I knew what I wanted and had done the research. The day we bought the van, we had taken a day off and went to a few lots before I told my husband, let's go to Stargate. I had put it last in the rotation because I had been checking websites and knew they had a few of what I was looking for in stock. I had spoken with Marc back in October and was happy to see he was there when I got there. They got our registration done for us as well and called when our plate came in. Overall, it was a great experience, and we are very happy with the van and the service we got. My husband is up for a car next, and we will be happy to purchase again from this dealership when the time comes.

My son purchased a car here. Husband and wife are great to work with. No typical used car pressure…read moreto buy. Friendly and very accommodating. Where else would you be offered sweet tea with fresh just picked mint.

Avoid at all costs…read more First of all the car they sold me broke down within 1 week of purchase. It had crucial components replaced with cheap 3rd party parts. Second after the title was unfortunately lost in the mail (not their fault) they up charged me 10x to get a duplicate title. They claimed that's what the county charged. When confronted about this not being true they changed their story, screamed and cussed at me, insulted me, and added to the charges even more. I have audio recordings of their behavior.