If I could give zero stars I would. The sales process wasn't too bad, that's not really a shocker because they want your money. But we bought a used truck and the alignment was off. When we first told them, the alignment was off they told us that "modern cars always pull to the right". When we decided to continue to push and ask for the alignment, they made us jump through a bunch of hoops and took nine hours on a Friday after telling us it would take one hour. The kicker is that the jerk who ran our service call, his name is spelled DARAELD, was the idiot who told us that it didn't need an alignment. He was rude when dropping off and picking up the vehicle. I guess because I'm a female they thought I was stupid. I would never go here again nor would I recommend this place. Go somewhere else where you can be treated like a human being and not treated like you're a fool ...what a prick Daraeld is... I'm not even sure they even did the alignment read more

Great staff! Sales and service both great with follow thru. Highly recommend if you're in the market for a car or truck. Also great selection! read more

Listed a Jeep on Facebook Marketplace. They said that it looked good and wanted to come see it. We agreed on a price, and if it all checked out as I described, they would overnight a check to me and my credit union for the remainder and for title. Didn't think much of it and they were having the check overnighted. All paperwork was complete while they were there. They took my Jeep. The check coming to me and my credit union did not make it overnight. They finally arrived today. 7 DAYS LATER. I was contemplating having the Jeep reported stolen so it would be returned to me without question. Maybe it was my fault for being trustworthy, IDK. These people are scum of the earth and not to be trusted in their word. read more

I just purchased a 2017 Ford F350 Dooley and Calvin was my salesman. He did an amazing job. There were three things that I needed to have corrected after taking it on a test drive and I gave them a week and went back and all three were fixed so I made the purchase. Mike was very helpful as well doing the paperwork for me when I first came in and saw the truck. read more

Stay away from this car dealer . If you buy a car from them go someplace else for service . The service staff is obnoxious, arrogant and if you're a female they really could care less . They talk down to yours if you're an idiot and don't know anything about cars . All they want to do is to get you to pay for high-end repairs that you may or may not need , I had brakes done and they told me they didn't have any Mitsubishi brakes which is fine but then I find out that they're going to charge me the same price for generic brakes which is totally not correct but there was nothing I could do they already have the car up . So be forewarned read more

Just drove 9 1/2 hours one way to get to dealership only to find that the truck we were interested in was completely rusted out Not only was the truck rusted, the rust had clearly been painted over in an attempt to hide / cover it up.... Manager says not to worry we have two other similar trucks off site that they had just got in and we can take a look at but to be aware they haven't been cleaned yet No issues, We hop in the car and drive 15 minutes to go take a look at them No exaggeration these trucks were SIGNIFICANTLY worse not a chance that they'd pass any kind of inspection We went back to the dealership with the intention of making a deal on the original truck we came to look at but at a reduced price to account for all the issues we would be left to deal with only to be told they were a " no haggle dealership " . Did I mention we were cash buyers just to make it easy on the dealership? Needless to say we didn't make a deal and left both empty handed and extremely disappointed Our salesman was very kind however both the owner and management should be absolutely ashamed of the operation that is being ran Lastly, Don't waste time with this dealership Take my advice as well as the advice from countless other reviews Stay away!!! read more

Horrible place, went in trying to buy a car a man named Coby came to help. Showed me a car and gave me a price. Wanted to test drive it. He asked for my #. When I said no he became very rude and made me very uncomfortable.... Don't go here if you're single unless you bring another man with you read more

Best experience that I have ever had at a car dealership. They did not come after like a pack of hungry wolves when I pulled in. The salesman James was "no" pressure. Showed us what we wanted to look at, again no pressure. He took us on a drive around the area and showed us things and told us about some of the history of the area. A few days later when we decided to buy, again no problems. I told them that I was waiting for some of my funds to come into my account, it was no problem. Also Jackson, their finance specialist was amazing. They did a conditional sale contract and when we went to pick up the car a couple of days later all we had to do was wait for them to put the temporary license on the car and then drive away. Again, absolutely the best experience that I have ever had with a car dealership. If I ever need a car again in the future I will definitely be going back to them. read more

A few days ago, my husband and I purchased a Lexus RX350 from City Auto in Murfreesboro. Our salesman, Bill Williamson, was extremely helpful and courteous. From the time we began to look on the lot to signing the final papers, we never felt high pressured at any time. Instead, Bill was able to locate the perfect car for us from the Memphis location and we were able to pick it up the very next day. Richard, the manager, attended to our all our needs and even took care of immediately correcting a minor repair inside the car. Mike was very helpful with our paperwork and getting everything finalized in a timely manner. The overall experience was handled very professionally yet like family. I would recommend City Auto to anyone in search of the perfect car. read more

World class service. I was coming in to pick up my tag & needed something looked at on my car real quick last minute. Sam Ballard stayed 20 minutes past 7 on a Friday night to help me when he wasn't even the salesman that sold it to me a month ago so there was no benefit to him. Highly recommend Sam & City Auto if you are looking for a car lot that goes above & beyond. read more

Purchased truck mid October, been working on several "we owe" projects for over 20 hours of them having the vechile and nothing has been fixed correctly. They have advised the truck was ready for pickup both days, both days parts were not put back in place, bolts missing so I am unable to put the parts back in place myself. None of the issues were fixed, I can't even fix what they didn't as we are missing parts to put the interior back together. When the staff was approached, all they said is those people are gone for the day. Really just a half done job. Friendly staff, but have no idea what the left and right hand are doing. Currently have a truck with 4 issues, that haven't been fixed. This is becoming more of. A hassle each time. City Auto is very overrated after the vechile is purchased. They could care less of the after math of promises they make. ​ read more

City Auto Mitsubishi - Car Dealers Near Me - Murfreesboro, Tennessee

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Car needed new transmission, electrical issues and now the car needs a whole new PCM. So basically they sell lemons all day long with no conscience. Read these reviews this business has zero integrity. read more

very dishonest people sold me a 50k piece of junk they clear check engine lights and sell vehicles with problems . they do not stand behind their vehicles . they do not care about there customers. soon as they get your money there done with you . hopefully I'll have better luck with choseing a attorney to deal with this. stay away from this lot it's not gonna be a good experience read more

These people are horrible. We were very interested in a car they just got in, but they could not sell it to us because it needed to be detailed and inspected. The sales person said they would call me as soon as the car was ready. I said, PLEASE call me as soon as you have it and I will go there with my daughter to make a deal. He even called me and said they were working on the car. Well the car got in and they sold it without call me. The sales rep called and said he was sorry, but someone bought. That is beyond unprofessional. These guys are awful! I will never give them business. Beware!! read more

I am so disappointed in my belief that people in the automotive dealership industry still had values and Honesty. I have spoken with 3 different people at City Auto in Murfreesboro and have yet to get a truthful answer or resolution on a refund for service contract. Please do not spend your hard earned money with these people. They reinforce why people say used car salesmen are shady and untrustworthy. They have proven that statement is not just a perception. read more

My car was over heating and I was in a panic. I pulled off the road to let it cool down, when I saw City Auto. They took excellent care of my old car quickly and politely. I needed coolant and they solved the problem quickly so I could return to work on time. I will now make City Auto my go to mechanics. I highly recommend these lifesavers! Brigid P read more

We test drove a car that had just been brought in this car dealership and had not undergone service and detailing yet. We noticed a few things wrong but we liked the car. They told us to give them about a week to get it fixed up and ready to go, and then we could come back for it. We got a text message that the work was complete and we could come in to check it out. We set up to come in just a few hours later to make the purchase. Before we could even get there, the car was sold to someone else. Seems a little unfair to leave us waiting for the car, tell us its ready, make an appt to come in for it... and then immediately sell it to someone else? Not a very nice move. read more

Worst experience ever bought a car in may stoped working in October and is been in and out of there shop since then when to speak to them so I could get my money back and there answer was I sold you a working we can buy as a trade in only but first we need to get it check out so offer you a trade in value the car has been with them more then with us sales manager came in with and attitude about it he is like we are they help you out how if I'm losing money by not having a car all he could say was we need to get the car check again so I'm again with no car for god knows how long he said I understand but he doesn't have a non working car that has been in and out of there shop and now even at Chevy so if Chevy can fix it who fixes it he did sold us a working car but didn't know there cars only work for 4 months ....... read more

Bought a diesel truck, with 100k miles, they insisted they had inspected, had it less than 56 hours. It broke down, they picked it up, they have had it over a week. No calls with any updates. I call them and basically, they state "not sure what's wrong with it, we don't have anyone that can fix it and we don't know when you will get it back." I spoke to salesman, Operations manager and 2 people in the service department. If you feel like you want to engage in a legal battle, this is definitely the dealership for you! read more

10 months later. I'm still having problems with the truck that I bought from city auto. . I've been talking this truck to get repaired every month since I bought it. read more

I would give them no stars if it was an option. Have been going to City Auto for car repair/maintenance the past two years. Due to a referral from a friend. My recent experience from them has been the worst service I ever received. I will never give them my money again. From the poor customer service to them claiming to repair my car and come to find out they didn't! They charged me 130 for services that only cost 60-70 (rear brakes cleaned and fuel injector cleaned). I scheduled my appointment thru the service center, took off from work, and when I show up I am interrogated by Ashley because I don't have an appointment and am pretty much accused of lying becauase I didn't know the name of the man I spoke with in service to schedule the appointment. She was rude and needs more customer service training. A month later my rear brakes start making the same noise. I call and speak to Randy, the service manager, and tell him I'm concerned my rear brakes may not have been properly cleaner becauase they are making the same noise. He was immediately defensive and said "Well no, we cleaned your brakes." and ultimately didn't provide me any helpful solution. Here I am today at NATIONAL TIRE AND BATTERY, and the service tech SHOWS me my rear brakes assembly and says there is no way your brakes were cleaned/adjusted because if they were there would be lubrication. So there you have it friends, if you want to waste your money and have people work on your car who are liars and don't give a crap about your car - take it to City Auto. I would like my $130 back and wil be calling Monday to have this exact conversation. Absolutely ridiculous. read more

I had bought a 2013 ford escape at first, the salesman Spanky was by far the best part of buying a new car. I didn't feel hustled or obligated to buy from this car lot like I did the others I looked at. Spanky is a one of a kind salesman that shows compassion for his customers and helps them with any problems they have. Unfortunately, my Escape broke down 6 days after getting it. City Auto worked with me through every step and we finally had to come to terms that it was one of the worst ones I could've picked. Colleen, Spanky, and Gerald were the nicest people to work with and now i'm in a new car that I love. Thank you Spanky for being with me through the whole process! read more

My experience at City Auto in My experience at City Auto in Murfreesboro TN, was fantastic!! This was the best experience I ever had at a dealership they were very friendly and they were NOT pushy and they very honest . The atmosphere there was welcoming. I want to give everyone a big Thank You that made the process easy and stress free. If your looking for GREAT sales guys that is upfront and honest ask for TRACE WILFONG and his partner KENT WATSON. This is the place for your next car!!!!! read more

Horrible! So upset that I bought a car here! First of all, the salesmen themselves, were very nice and helpful BUT they sold me a lemon!! Car had o be taken in to for an alignment. But a month later, and it's vibrating again! Second: The paperwork process took over TWO months because the finance guy dorked up the paperwork and cashier's check. We're a military family that was traveling from one coast to the other. I needed another vehicle ASAP. Told me we wouldn't have to worry about paying in state taxes because we're not stationed in TN. Get a phone call a few weeks later, while in another state, & far from the dealership, to let us know that we have to pay TN taxes after all! Had to send additional check for that. Third: they gave me peanuts for my trade in! Said it wasn't worth much and would go straight to auction anyway. I looked up my old vehicle & it's selling for $8000 more than what they gave me for it. Sadly, they didn't break any stereotypes that the low life car dealerships are known to be. So very disappointed that we fell into that trap, yet again. They used the, "thanks for your service" bs and the, " I'm a veteran too, served here & there, from this year to that year." "Appreciate your service to our nation." BS!!! I'd love to return the garbage they sold me & get my old car back! Would not recommend to ANYONE! read more

This was the best auto buying experience EVER!! Kiwi is the reason!! He helped me find the perfect used vehicle and has always kept in touch to make sure that I was absolutely happy even one year later!! I can't say enough about Kiwi and his entire team!!! read more

Before I was able to finance the car, I was asked to give City Auto a copy my insurance cards. I gave them my commercial insurance cards and we did our deal and everything was good. Richard had asked me what intended to use the car for and I explained to him that it would be used as our family car. Until....Richard Pace called me an let me know that the deal had been canceled due to me saying that I had intended to use this vehicle for commercial reasons, While talking to capital one during our set up "interview". Which I never once said at all. I said that the car would be on a commercial insurance policy and would be used for personal use. I told that to capital one and to Richard Pace, the finance manager for City Auto. I felt like I was being played, so I called Capital One myself and spoke to their funding department. After being on the phone with them for 1 hour and 23 minutes, I found out that it did not get cancelled due to anything that I had said, it got canceled due to the car being on a commercial insurance policy. Mind You, Richard Pace with City Auto, had just told me it was from what I had said. Turns out, capital one said this, CITY AUTO should have known that if I gave them a commercial insurance policy, that the vehicle could not be put on that policy if being funded by capital one I am now wondering where my money down went, and eager to see how city auto resolves this problem. Mad is not even what I am. I am furious. I waited in the lobby of City Auto for 3.5 hours that day. Your telling me that within 3.5 hours they couldn't find out that the vehicle that I was looking to purchase could not go on my commercial insurance policy? Hate to say this, but I think the big dogs @ city auto are more worried about selling you a car, than the time and effort they take from the customer. However, my sales man Harold Stafford, did an excellent job. He let me do my thing, while not pushing literally ANYTHING on me. If I asked for a key to test drive, he was on it. And I was very pleased with how the pre-buying process went. I would recommend Harold as a salesman forsure. read more

I've been so impressed with the customer service here since the time I was looking at purchasing. They've been impeccable in every way and great at communication. I will recommend to all of my people! Love this staff. Thanks to Matthew Wiles and Bill for taking great care of me thru the whole process! I love my 4runner!! read more

City Auto is a wonderful place to shop if you are looking for a no hassle car buying experience. Bill Williamson was easy to work with and didn't rush or push me to make any decisions. If you're looking for a car, you won't find a better customer service experience. read more

Everyone we dealt with at City Auto were fantastic. We purchased a vehicle from the Murfreesboro establishment, but the vehicle had a few issues that we determined we were not comfortable with. They honored their word and gave us no hassle about getting our money back. They went out of their way to make sure we were satisfied. Kudos to their entire team of professionals especially Stephen and Will! Hopefully they will find us the truck we are looking for. Thank You, Janet LeBlanc read more

I emailed them about 2 weeks ago about a car I was looking for and never heard back. My husband and I drove there to see if we could find it. We found it, got out of our car and started to look at it. A car salesman came rolling up in his golf cart and said "hey, we are closing in 5 minutes, move your car outside of the gate." He then drove off. Guess they didn't want our business. We went the next day and bought the car we wanted from the Toyota dealership in Murfreesboro. read more

I went in with bad credit and not much else. It took some time, but they got me in the nicest vehicle I have ever been in.

Had a great experience with City Auto in Murfreesboro. Kiwi was so helpful in finding a car that met my needs and getting my payments where I needed them to be. I recommend seeing Kiwi in Murfreesboro if you are in need of a reliable and affordable vehicle! read more

We had a wonderful experience purchasing a new Nissan Frontier at City Auto yesterday! Mr. Bill Williamson was wonderful to work with and helped us find exactly the truck we were looking for! Great experience and very satisfied! Highly recommend these folks! read more

My experience at city auto was great! Harold was very quick to respond to any of my questions and ultimately got me a great vehicle. I highly recommend buying from them! read more

I sold my vehicle to them. They did not register it in their name or take my license plates off and now I have toll road bills from another state! read more

Went to get my car appraised to sell. Winnie, the purchaser, was very thorough and knowledgeable. She did a review of my car and presented me copies of the value of my car on 3 appraisal sites; the cars exactly like mine which have sold, and the price they sold for in the last 6 months within 250 miles; plus the number of days it took to sell them. She also presented me the paperwork of cars sold like mine at auction. She then presented me a offer to buy that was about average of all the prices I saw. I accepted the deal and appreciated the fairness and transparency. Of course we all think our pre-owned cars are worth more than they really are. I might have been able to go to Franklin and get a bit more but it was good doing business locally and not having to drive and spend a day away. The entire process at City Auto was less than an hour. read more

Reading Brent's review, I had to check and make sure it wasn't my husband who wrote it. Like Brent, we also felt that the sales practices were super shady. We used True Car, a tool provided by USAA's car buying service, to get a decent car and have some sort of assurance that we would pay a fair price. Which, by the way, is utter crap-don't be fooled by True Car! They don't do anything at all except get a kickback when the car is sold using their "service." There is no such True Car "certified" or anything even close. It's just a marketing tool to get you in the door. The two sales guys told us they hadn't heard of USAA's program and tried to discourage our using their financing. They charged us more than the listed price, and there was an issue with us putting a portion of it on our credit card. They wanted cash instead which we thought was weird. Who carries around a couple thousand in cash (that doesn't sell drugs)? This should have set off "red flags" in our minds... Anyway, the GMC Yukon Denali they sold us had electrical issues within the first month, but because we live on a very steep hill and our driveway was covered in snow, we couldn't get the truck towed to them within that time period. And then when we did, they attempted a few times to fix it---at the cost of another couple thousand (and we were told to feel better about it because Candi had discounted it)---to no avail. I raised a big stink about it, and she offered to put us in a different vehicle, but we weren't sure we wanted to buy another clunker from them. After all that, we still have electrical issues and are stranded on a regular basis, sometimes at the drive in movies, sometimes on the highway. Tonight the truck started after we got a jump from the road side assistance guy (who now knows us as regulars), but it wouldn't come out of park. We are taking it Serra because 1) we live in Nashville and 2) we had a GMC Envoy Denali that they worked on and never had issues with them and 3) we feel the only way this can be righted is for City Auto to just fix the truck at no charge this time but we know that won't happen. I have been in touch with the manager of the Murfreesboro location. Candi no longer works there. And he did say that we could bring it to them. He says that they want to make us happy. But he did not say that they would fix the issues that they tried to fix the other times-at no extra charge. He didn't say that they would buy back the truck....and those are the only options we would take at this point. There is no point in taking the truck all the way out there when, if we have to shell out yet another few thousand dollars (on a $24,000 truck), we may as well go to Serra. So, I am just going to copy and paste this review to any online sites in order to warn others. read more

I went in to have my car appraised and possibly sell it. The lady was very friendly, but the offer was terrible. I had just been offered $8000 from CarMax earlier that week. City Auto only offered me $6250. Both places told me they saw it as an $11000 retail value for them later. While the difference in cash isn't huge, it shows a very large percentage difference. I was also nearly run over when standing in the foyer by a worker there without so much as a pardon me or a glance. This was my first and last experience with this dealer. read more

I loved my experience at city Auto! Bill was amazing in every way! I told him my budget and found me the greatest car. I couldn't be happier with my purchase. Thanks Bill read more

I have purchased my last 2 vehicles from Kiwi at City Auto in Murfreesboro and have referred countless others to do the same. I like that he has never made me feel like just another sale and that my budget is always respected. With both purchases, I've never felt pressured or rushed. There's also a great selection to choose from! I'm already looking through their online inventory in search of my next vehicle! Lol! read more