Purchased a new car yesterday. Sales Rep Taylor was the BEST! Gave a great deal both on my new car and trade in. No tough negotiating...he promised me a great deal and he delivered! Car was prepped perfectly, paperwork was predone. Finance manager also was excellent. No hidden fees like other dealers. Taylor spent lots of time clearly explaining all the features and electronics of the car and made sure I understood everything! read more

Able to work with a salesman via email, phone, and text messages. Friendly staff, clean facility, and free snacks. Difficult part was negotiating the down payment and monthly payment. I asked for 0 down and $250. They came back offering a much higher payment and $2200 down! No way. It took a lot of time and negotiations to get down to a reasonable down payment and the payment we needed. They gave a fair price for our trade in vehicle. Overall it was a good experience. read more

Such an awesome easy experience with Alex, our car salesman! I loveee my new car!! I'm not the easiest person to get in contact with due to my extremely busy schedule but he was so patient, informative and helpful! read more

I brought my car here became I was having problems with it overheating. I figured Hyundai would know best. After explaining to the service advisor about what work had already been done by another mechanic the service department recommended I do the same work over. Replace the thermostat. So I trusted the service department and I went with their suggestion. I brought the car in on a Monday and the service person told me the car would be ready by Thursday at the latest. So I started calling on Thursday for an update. No one would answer the phone in the service department. Finally I text a number given to me by the service person. It was a personal cell phone number. The person reply was, I am off today. Once I got to the bottom of the situation I was informed no one had worked on my vehicle that day because my assistant was off. So they got it repaired after I called and intervened. I got my car back Friday morning and drive it to Nashville and it overheated again. I paid $700 for that repair. I called the dealership and once again no one was answering the phone. I informed them of my issue and they told me to bring it back in again. I brought it back on Saturday. I got a text Monday evening asking me to approve the repairs suggested again. I approved the repairs because I needed my car to get to work. They informed me it would be ready Thursday at the latest. I called Thursday again to get an update. Same story my assistant was off that day and nothing had been done to fix my car. The assistant text me again from a personal cell number. Explains to me they are off today and no one was working on my car. They tried to call the dealership and no one would answer the call. I called and finally got through to someone and they then started working on my repair. I go to pick up my car after maybe 12 times I tried calling the service department. When I got there I was informed I owed another $800. The one thing I noticed while I was there.. The Hispanic service technician's personal cell phone rang and he answered it on the first ring. As the phone of the dealership was ringing. I was very upset for one about his lack of service and two the bill. Why did I have to pay for a repair that didn't fix my problem? I paid my bill and left. My car overheated again on the way home. I called back and they said bring it back in... Third trip now back in... I was very frustrated. I saw the General Manager and I told him my situation and he agreed with me that I shouldn't have to pay for a repair that didn't fix the problem. He also told me he would take my car as a trade in. He acted like he cared and he was the only one who acted like they cared. I brought the car in overhead and steaming. They kept my car till Tuesday and text me saying they couldn't find anything wrong with my car. I picked my car up. It's still overheating. They have not refunded me one dollar. The service manager refused to speak to me. I asked several to talk to him. He never called me or spoke to me. Now the dealership won't even return my phone calls. The GM is a fake and a liar. Hyundai has an incredibly horrible service rating. Don't buy anything from this dealership or the dodge dealership next door. Same piss poor management. I would never buy a Hyundai again. They left me $1700 worth of repairs 12 days in repair shop and a still broken car. I tell everyone I see and talk to about the bad service here. This is a latest picture of my temperature needle. I'm going to. Opt this review and put it on every site I can to warn people about the practice of this dealership. Please don't call the dealership they won't answer the phone. Or they will lie to you. Never buy a Hyundai you will be sorry. read more

Murfreesboro Hyundai - Car overheating after the repair was made. - Auto Repair Near Me - Murfreesboro, Tennessee

Great experience! Scott was very attentive in listening to my concerns and also MY BUDGET!! These are down to earth people who just get it...Best Hyundai dealership I have had service at yet! read more

Paid 250 diagnostic fee when I picked it up they said loose bolts was the cause. Drive down the road same noise brought it back the service mgr Mark had the mechanic's helper ride with me to see if he heard it. He did Mgr. Said it was bad axel. Wrong again has replaced. Refused to refund their "Expert" diagnostic fee. Save your money and time. read more

The staff is extremely unhelpful, and rude. I entered the dealership with one problem, the A/C on my car that I purchased did not work, instead it blew out warm air whenever I attempted to use it. I tried to go back to the dealership to ask if they would fix it (I purchased the car the prior day.) They did not fix it, and instead were very dismissive and rude. My car is under warranty by the dealership. read more

Haj was great, no pressure and really helpful I really appreciated that. The team at Murfreesboro Hyundai was great! Thank you, I love my 2024 Hyundai Santa Fe calligraphy. read more

I had a badly cracked windshield that had to be replaced. Everyone in the dealership's service department was great. They kept me up to date and did the work on time. read more

Shitty cars, shitty service, selling off my Hyundai just like my dad and brother did and never buying one again. Can't pick a worse car manufacturer, and this dealership was the tip of the ice berg for me. Broke my car and then told me I need to pay another $1400 to fix it. No thanks guys! See ya never. read more

Customer service is lousy, and service time is unreal. On several occasions it has taken several hours to complete "basic maintenance" with the service department being hard to get ahold of more times than not. For the price and lack of convenience, you'd be better off bringing your car elsewhere. read more

Not pleased with my experience. I would not recommend buying the maintenance package they try and sell you at the beginning. They make it seem like you're fully protected and you're not. They tell you it has a nano-coating and some type of interior protection. There was no nan-coating installed, the interior was filthy. They say it comes with oil changes for 3 years. It does but one per year or 3, whichever comes first. Plus tire rotations and it's $1000. The way they talked it up, we should have been covered totally for the 3 years but shame on me for trusting a car salesman and not reading all of the fine print. If you choose to purchase from here, do not buy this package. You can use the money you save and go elsewhere for your maintenance. read more

I came to get my "check engine light" looked at on a Wednesday at 10AM (I had to take time off of work), and they didn't call me back to tell me about what the issue was until around 2:30. We discussed payment options because it was going to be around $870 because of a $200 diagnostic fee and $664 charge to fix the issue. In the end I was going to deal with finding a way to pay and I asked my advisor Jeff to have the technician start the job. I keep calling asking for an update and around 5:30 Jeff calls to tell me that the technician working on my car broke another part in the process of putting everything back and they don't have that part in stock. I'm told the part would be in by Friday and they'd call me for an update to let me know about the car but they don't have any rentals to give me and they can't let me drive my car without the part BUT Jeff assures me they can offer me some sort of discount for the inconvenience. Come Friday I call as soon as they open asking if the part came in and I get a voicemail. I call about 4 different times as the day gets later and later asking for a call back and still not getting one. Here we are at 5:11 and I've been on hold for 20 minutes after Carla assured me Jeff would call me back when he was done with another client (this was around 4). They are literally giving me no response and at this point this service deserves to be free. My car is essentially held hostage and I've had to take off 2 days because I have no car. I don't have the money to Uber back and forth if they tell me my car isn't ready. I'm disgusted with the way they've treated me and I'm disgusted with the lack of empathy for me being stuck at home with no car due to THEIR technicians mistake. If I could give 0 stars I would! read more

Murfreesboro Hyundai - 30 minutes after Carla placed me on hold - Auto Repair Near Me - Murfreesboro, Tennessee

Had such a great experience talking to Brian about my needs for a new car. It's such a difficult process, especially for a woman but Brian was so helpful and easy to work with. Highly recommend! read more

If you go here to buy a new car, please ask for Chris as your salesman! He was so helpful, funny, and got us a great deal on my new car. Happy Birthday! Have a great day :) read more

Murfreesboro Hyundai - Auto Repair Near Me - Murfreesboro, Tennessee

Absolutely bar none, one of "THE WORSE" service departments ever. I am 53 years old and I am a former ASE mechanic. I am no longer able to bend over the hood of a car without my back absolutely killing me. I took my car to this place and they were to put in a rack and pinion since I could not get into the cars computer for a relearn of the steering sensors. I towed the car here back on April the 2nd 2024. This place kept my car for 4 months. They put in 5 rack and pinions that were brand new that they ordered from Hyundai. They would put the R&P in it and then as soon as they started the car it blew the seals out of it. They did this not once, not twice not three and not four times but 5x. After the 5th one they came and said they weren't able to get the parts as they were on national backorder. Which was true. I said how long before the seals come in. They were completely clueless. I said no way, I said I am going to order another rack and pinion that will be thoroughly tested along with new power steering lines. I said if you blow the seals out of this one being the 6th one I would be taking legal action against them because I had, had, enough. The first service manager that took the car in originally would never return my call. I would call and ask where they stood with my car and each time they would act as though it was a bother for me to ask about the progress. They canned him and got a new guy. The new guy lasted there maybe 2 and half to 3 months and then they got rid of that service manager. They also canned the general manager as well. So that's 3 service managers and a general manager all within about 3 months. So that tells me there is a bad problem with upper management. I looked into this company because I honestly thought I was going to have to sue them over this. I found their registered agent is over on poston avenue as is most dealerships in this area. I also found out that it is owned by a company in Johns Island SC. Luckily for me after I got so pissed off of them having the car for 4 months I just had, had enough. I called down after being given a bunch of BS stories by the current service manager about their techline dispatching out a guru that works in the area to stop by their excuse of a dealership and he would get to the bottom of the issue. After of course he was on vacation right before he was due to look at my car. At least this is what I was told. I was told that the car after replacing the R&P and the power steering lines that Hyundai told them to change the power steering pump as well as it was throwing a code to the computer in the car. That didn't fix the problem and well, after 4 months I had to have the car towed to another more competent shop for the repairs and diagnostics. All this place did was waste my time completely and in all fairness they didn't charge me for the work the had done to the car rightfully so as I am the one that ultimately supplied them with the R&P the steering lines and even gave them the clockspring that is installed under the steering wheel. I have never encountered such complete and total incompetence as I have at this place. No one answers the phones. They have caller ID to see who's calling and unless you block your phone number with a *67 they will simply not answer the phone. It will go to VM and if you leave a message you will just be wasting your breath and time because I return call simply will never happen.. I was so desperate for a car that I almost bought a new car and was going to trade in my 2015 Equus for a brand new EV. I am super glad I didn't as a really ignorant sales person by the name of Chris said to me that you don't actually own the car so therefore they can't sell me a new car and trade mine in since I didn't have my name on the title. I asked the ignorant guy named Chris if he had ever heard of a power of attorney. All he would do is parrot the same thing over and over again. I hung the phone up and went to Toyota and just bought a brand new Toyota Corolla. After finding out who the new acting general manager was named Kyle I called this dealership where he worked and got absolutely no return call from him. I guess he was and is too big of a coward to call and speak to a customer who has been treated like dirt for 4 months. Instead he had the service manager Mark call me and he said I was welcomed to come and get my car. I asked was it fixed and he originally said yes and then after I leave out the door to get it he calls me back and said no I needed to have it towed. This was par for the course. Again I was not charged but why should I be? They were completely incompetent and extremely unprofessional in every form of the word. I wouldn't recommend this place to tighten a lug nut let alone work on my car ever again. No way no how. Avoid this place like the plague if you know what is good for you. They will get the bad reviews removed from here but they won't from other places around the www. read more

Sales was good at first. I noticed issue with brakes first day I drove it. brought it back in and they said it just needs rotors resurfaced. But issue still happening. I left message with sales manager even went up there and could never speak with him even after they told me they would make it right. But they never did. Two mechanics confirmed it needed brakes. read more

Came in for a used car. Met Terry Upton and he found the right car for us. A quick and easy process. We are very pleased with the service honesty of Terry. read more

Scheduled an appointment for an oil change since it was under my warranty and when i arrived i was told that the longest wait would be an hour. I stayed at that location for 4 hours. It was ridiculous. They kept lying saying they had to get different things from autozone when really they were short staffed. (Someone finally told me the truth) they wasted a lot of my time. Very unprofessional and wouldn't recommend. read more

Come in just looking but ended up finding the one! Salesman Terry Upton was the best, was always there answering questions! He was kind and helpful! Love it there! read more

Came in and Terry helped us. He was very helpful and made the process very smooth and quick. Left very satisfied.

My stepson totaled his vehicle on Mother's Day. With no noticed at all, I'm now in the market to buy a new car. My son threw out the word "Hyundai". He narrowed it down to a "Tucson". Then he added the word "Sport". I contacted or went to 5 dealerships near Nashville. ( Hendersonville, Bowling Green, Cool Springs, Lebanon and Murfreesboro). During the Covid 19 era, people are scared to spend money to include myself. 3 of the 5 dealerships were "cocky" and refused to deal in this tough time. When I walked into the Murfreesboro Hyundai, they were humble, and genuine grateful that I were on their lot. Every salesperson in the building at some point said hi to my family and me. Even the General Sales Manager got involved in this deal. At one point, he stated, it don't make sense for him to make this deal. After we got to a price that I could not refuse, I excused myself to speak to my wife about the deal. The GM was serious, but was polite stated, he would not be mad if my wife doesn't agree to the deal. We agreed and bought the vehicle. I had been a car salesperson for many years in the past, and knew the deal I had made. I bird dog for several dealerships, and normally stick my chest out either after buying a vehicle for a member of my family, or aclose friends. I didn't feel like that after this purchase. I took advantage of the economy due to the Covid 19, but needed the best deal to purchase this vehicle. What I want all consumers to know about this dealership is they have great, caring, honest, and hard working sales staff that wants to help you. Do your homework, and you will save yourself $thousands$. I will definitely send any Hyundai buyers to this dealership. Thanks to all that made this deal happened. My stepson is very grateful. read more

Murfreesboro Hyundai - My stepson new 2020 Hyundai Tucson Sport - Auto Repair Near Me - Murfreesboro, Tennessee

Poor communication from the service department. I would not recommend this location if you need assistance or maintenance on your vehicle.

Made an appointment to test drive a vehicle, I had a list of cars to check out, but chose Hyundai first because they offered a $40 Amazon gift card to test drive a new vehicle. The sales person was pleasant and not pushy. The manager did his best to get me to leave with a vehicle, offering me a very good deal, but I had other makes/models to check out - I told them I would be in touch the next week. I finally decided I would go with the Hyundai, and reached out to the sales person...multiple times...for a week...and never heard back. Add to that, I never received my gift card. I finally spoke to someone and they said the gift card may have gone to my junk folder (it didn't) and that the sales person would call me to come discuss the vehicle again (they didn't) Based purely on the customer service/not honoring the gift card, they lost my business - I really love my new Honda. read more

Worked with Jack. He made the process so easy and smooth. No pressure, super helpful. Highly recommend. I live 2 hours away and made the experience so simple and easy. Love my car. Would definitely see him again for another one. All the guys there were very nice. I think the only way it could have went better was if they delivered it to my door. read more

These guys are great. Took my car in for service and they not only took care of that but found a recall issue and fixed this as well and I wasn't even aware of it. I think Ryan is the manager. read more

I brought my car in for repair and the dealership was amazing! They fought against covid, parts shortages out of their control and even ice storms to get my car back to me in great shape! The general manager was extremely helpful and went out of his way to make me feel valued and helped as a customer. They really outdid themselves on a great repair and service. I'm glad I purchased my car here! read more

Matt I think his name was! Was the best help! He was very polite and very helpful! Would definitely recommend going to him! He is a very great guy and very helpful! read more

A great experience at Murfreesboro Hyundai. Thank you to Jayy Roeds for making our first car buying adventure one to remember. All worries I had in regards to dealerships was put to rest by Jayy's professionalism and kindness. We were able to get a car that fit our needs and wants at a great deal. The next time we need a car, I will not hesitate to go back. Well done guys! read more

Manny is awesome!! He was extremely friendly and made the entire process very smooth. Go see manny!!

My son went to the dealership to purchase a vehicle with a pre approval from Capital One. While completing the process, my son was told that Capital One had denied the approval. My son contacted Capital One and Capital One told him that he had not been denied, the dealership must have made an error. When my son contacted the dealership, they realized they had messed up and asked him to return to the dealership to complete the paperwork. He told them he would return the next morning which would give him time to purchase the required auto insurance. After the insurance was purchased we headed to the dealership. Once we arrived at the dealership looking for the salesperson, we were greeted by someone who told us the vehicle had been sold. What a shock since we were in constant communication with the dealership this morning prior to driving there. What a way to treat a customer, that just show how unethical and greedy some people. No regard for other people and the time wasted obtaining insurance and going back and forth to ensure everything was in place for a seamless purchase. PLEASE EXPLORE ALL OPTIONS BEFORE WASTING PRECIOUS TIME GOING TO HYUNDAI OF MURFREESBORO. We will be taking our business elsewhere. read more

Can't say I will ever go back. Charged $145 bucks an hour for labor. Parts prices way above (almost triple) OEM replacement costs found easily on Google. While my milage was way under and should have been covered under warranty, and I initially was told it was. Service Manager tells me after the repairs are done, that it was a mistake and not covered. Find another location. These guys are not here for us, just to make a buck. read more

Go see Manny! El habla espanol! He's the best and you'll get too service too! Murfreesboro Hyundai read more

I have been trying to schedule a service for a recall on my 2019 Hyundai Tucson and the service receptionist asked me to repeat my vin 3 times and each time I corrected her she left me on a long hold, my call was then disconnected and when I called back and got through to the service desk again my call was dropped immediately. It's a recall service I would think that would be taken seriously by Hyundai staff. read more

Let me start by saying Mike was a DREAM to work with. He was in no way the issue in this ordeal. Every other step... horrible. They completely skipped major steps for financing and failed to accept my fiancé until he went back in and had to prove things he has already signed. Between finance and management... I'd never buy there again. I'll recommend Mike all day long. A stand up guy. We were so clearly not wanted and rushed and it showed when they failed at their job. Watch your back. read more

I'm from Missouri and car broke down on a Sunday near Murfreesboro. Had to tow to dealership and leave key in drop box only to get a rental and continue on to ATL. Was a bit nervous, to say the least, not knowing what would happen with my car. Left a message Sunday evening with the service department and both Lisa and Joey called right away Monday morning to put my mind at ease. Joey looked at my car right away, assessed the issue, provided a reasonable price to repair and texted photos to validate. He kept me apprised the entire time and the car was repaired same day. We were unexpectedly delighted with the great service and outcome of what was started as a very nerve-wracking experience (breaking down on the highway hundreds of miles from home). read more

I stopped by this dealership to look at a vehicle. There was one sitting at the front door that was open. It had obviously just been cleaned for someone to take possession. I opened the door just to look at the interior and to look at the window sticker to verify the color. When I shut the door, the salesman stood up inside and locked the vehicle. That's a great way to treat a potential customer but don't worry, I will NOT be back and I suggest all others to look elsewhere. read more

First I must say, my sales person at Murfreesboro Hyundai was fabulous. But that is where my good experience with this dealership ends. Once I said yes to the car, I had to sit and wait nearly 4 hours to sign the paperwork. It wasn't until I was about to walk out that they were "ready" for me. Ok, so that was a small glitch with staffing that I could let go, and I would have; however, their poor customer service did not end there. As part of my transaction, I traded in a car on July 20th. We had a 10 day pay off for that car that expired July 31st. This should have been plenty of time for my trade in to be paid off. Now it is August 11th, my next car payment on this vehicle that I no longer own is due, and they STILL HAVE NOT PAID IT OFF!! I called on August 10th and was told by Debbie in Accounting that my trade in pay off would be overnighted to my bank. Was it? As of 4:10 today, it was not. I would never do business with this dealer again. read more

Let me start off saying, although I love my 2016 Dodge Journey but the experience we went through to get it was unbelievable I wouldn't wish it on my worst enemy! Murfreesboro Hyundai VW is the worst, most unprofessional, and rude car lot I have EVER been to in my life! First we went because my husband wanted to purchase a van, so he called talked to a salesman "Austin" about a white Town & Country van 2015 I believe that was advertised online and on Facebook. My husband explained over the phone that he wanted to purchase the van for me also purchase a small SUV for our daughter who is an college student so they knew we was coming to make 2 purchases. We talked to Austin and Peggy they got all our information and we made an appointment to come in the following Saturday, March 9, 2019 we got there and Austin was all of a sudden to busy to greet us so he passed us off to Victor. Then Austin told us "oh we just sold that van an hour ago" mind you Austin called us that Saturday at 11am to confirm we was still coming at 1pm and told us he would pull the van to the back so no one would see it. So first strike! My husband was so upset and disappointed he immediately wanted to leave but Victor was so nice and apologized that I had to talk my husband into staying (that was an huge mistake on my end, I wish we would've just left) so Victor showed us the Dodge Journey and we agreed to purchase it. We brought the SUV, the A/C had issues so I called back and had an appointment on what I thought was Saturday, March 16 we got there and no one had us down for an appointment we drove from Nashville for nothing so we demanded that someone looked at our car so they gave us a loaner and Matt is service was so rude and unprofessional to us, they kept our SUV for a full week and I called every day left messages Matt refused to call me back to give me any updates. While my SUV was there someone was supposed to run it through expectation well that didn't happen. Then I had to come back bc Jay in Finance screwed up and didn't get me to sign the correct paperwork to close the sale. So we had to drive to Murfreesboro every week for 3 weeks! I had to call Debbie several times to inquire about my tags and sticker then she advise me that I had to take my own car through marta and sent them proof. I have never heard of this before, every car I have brought the car lot did this for me. So I had to pay for this myself, send them a picture and then I finally get my tags. Then I get my tags and registration my name was misspelled, no one offered an apology or anything. Then to top everything once I picked my car up from being serviced we drive around the back and guess what we see the white Town & Country van that we wanted to original purchased, Austin lied to us! It was the exact same van, same year, everything why did Austin lie to us and tell us it was sold? At the end no one said thank you, we are sorry for the bad service, we are sorry you had to drive up here 3 weeks in a row, we are sorry we didn't get the SUV expected through the state for you nothing! Oh and you better believe we didn't dare buy our daughter a SUV from there, we wouldn't send our worst enemy to this place. We will stick with the places in Nashville for better treatment and better service and a company that does not lie! I asked Tre to have the manager to call me and of course my emails and voicemails went unanswered! Sad, they should shut this place down! read more

Went in on Wednesday April 13th to test drive a fiat 500. Drove the car and I liked it. I was very upfront with the salesman that I wanted to pay for the car with my credit cards as I earn cash back on them. Salesman went to talk with finance manager and came saying I could put $5000 down on one card and come back tomorrow and pay the rest with another card. I was a bit confused by that logic but was like ok as long as I can pay with my credit cards. I go to sit down with the finance manager and he says they can only do $5000 on a credit card and I have to write a check for the rest. I was very confused by this and the finance manager said it's company policy. I pointed out that on their website and in their fine print that it makes no mention of them not accepting credit cards. The finance manager said it's none of the publics business what their payment policies are. After a bit of back and forth I finally agreed to pay $5000 on a credit card and bring a check for the rest later that day. Told the finance manager that I have to transfer funds from an investment savings account and that it would be a few days for the funds to clear. He said no problem and that they can hold the check for a few days. I went to pick up the Fiat and gave them a check post dated for April 18th as that is when my funds will clear. I even texted the finance manager to remind him of the post dated check and to thank him. Just got a notification from my bank that the check was deposited. This is beyond frustrating as now I am going to incur an overdraft fee. The fact they will run $5000 on one credit card and not let me pay the rest with my other credit card makes zero sense! Not only do I lose out on close to $200 in cash back from my card, I now have to pay an additional $35 overdraft fee. I am at the point that I would rather return the car since I have had such a terrible experience. I just left a message at the dealership and I hope the store manager gets back to me. As someone that has been in sales/customer service for over 20 years this is not how you treat customers. I decided to be respectful and not mention the salesman or the finance manager's name. This is hands down been the worst car buying experience I have ever had. Ok Murfreesboro Hyundai the ball is in your court to make this right. read more