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CarMax

2.3 (19 reviews)
Open • 9:00 am - 9:00 pm
Updated over 3 months ago

Services - CarMax

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3 years ago

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5 days ago

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8 months ago

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6 months ago

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2 years ago

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11 months ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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4 years ago

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6 years ago

Sold a car here today. Great place! Great people. Made selling the car easy and paid less. Can't say enough good things!

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5 years ago

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4 years ago

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4 years ago

6 months later and we still don't have license plates. so we are having to go monthly to go wait at the dmv for temp plates.

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4 years ago

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Nelson Mazda Murfreesboro

Nelson Mazda Murfreesboro

(79 reviews)

I wanted to update my thoughts on this experience because it's a masterclass in how a dealership…read morecan turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it felt like the GM was aware of a major windshield crack and hadn't disclosed it. However, after speaking further, it became clear it was just a genuine internal communication error. The GM thought he had been told there was a scratch on the dash and didn't realize the extent of the actual issue. Where the scratch was located made the mixup understandable. Once the confusion was cleared up, Randy and the team at Nelson Mazda Murfreesboro really stepped up. They apologized for the oversight, gave me a visa gift card for my trouble with no strings attached, and went to work to make the deal right in hopes we could work together after the rocky start. They managed to beat a competing finance offer I had, securing me a better interest rate and a shorter term. They also replaced the windshield with a brand-new, warrantied one and included GAP and a two-year warranty. Throughout the entire process, Isaac was phenomenal. Zero pressure, high integrity, and a great advocate for me as a buyer. While the start was a bit bumpy, the way management handled the resolution proved they actually care about their customers and their reputation. I'm walking away with the exact car I wanted and a deal that actually makes sense. Highly recommend asking for Isaac and doing business with Nelson Mazda!

UPDATE to previous review:…read more Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not only did he fix all 3 issues, the speakers, the tire, and replaced the battery, but he also had someone drive almost an hour to pick up the loaner he lent us. This is huge since we have a newborn baby in the house, so making a 2 hour round trip anywhere is tough. Couldn't recommend this dealership and especially Randy any higher than 5 out of 5, I'd say 10 out of 5! We Bought a used Honda Odessey mini van from Nelson 2 months ago, we were told if we had any issues with the vehicle in the first 3 months they would cover it. Unbeknownst to us, the mid and back speakers in the van don't work. So we called them up, since it was in the first 3 months to have them fix the issue, but unfortunately for us, they told us they wouldn't fix the issue but we could bring it back to them and we could pay them to fix the issue they should have covered since it was within the first 3 months or at the very least should have told us on the front end before selling us the vehicle. We feel mislead by their policy of being able to bring the vehicle back in the first 3 months and having it repaired and at the worst case, the classic bait and switch and not disclosing to us about the speaker on the front end.

CarMax - usedcardealers - Updated May 2026

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