I had a car with 25 miles on the odometer shipped from a CarMax in Texas to Tennessee on a car hauler when it arrived at my location nearly 2 weeks after I had paid to ship it. , there was 140 miles showing on the odometer. I test drove and purchased the car after going over it to check everything out. when the car was brought around to the front of the store it was dripping water from a car wash they put it through and then I noticed that it had been damaged on the passenger side bumper. The person there who came out from service said the car wash had done this before ( Making me wonder why they were still using it ) . They contacted me 4 days later and said that they were going to take care of the damage. Then after receiving the estimate tried to claim the damage was reported on the sales disclaimer although it was not that large and was on the driver side hood area , opposite side of the damage now on it. Have contacted insurance company and they will repair and then have attorneys contact the company. Everyone in CarMax will lie straight to your face ab what is going on with your vehicle at any part of the process. went to the store after receiving an email about the damage and no one there knew who the person was although the email stated he was a manager at this location. read more

We went to the location in Nashville on 8/23 and I was given an offer (valid for 7 days) for a trade-in on my car. I chose a car that was at another Carmax location (in tenneseee) to be shipped in. I was told the offer would remain valid even if we went past that 7-days since the delay was on them getting the new one here. The communication with the sales guy in Nashville completely stopped so we came to the Murfreesboro location and explained our situation. They let us start over with them, choose another car, have it shipped, and they agreed to honor the original trade-in offer because of all the trouble with the sales associate at the Nashville location. The new car came in and we made an appointment to go in, test drive, and purchase it at noon today. We sat down to start all the paperwork and they will NO LONGER honor the trade-in offer for my car and are instead offering me $1,200 less. I agreed to take the lower amount if they would replace the tires on the new car and we'd call it even. The new car will need tires very soon but they said they would not replace them because they weren't "within spec". Essentially they let us walk over a set of tires. Over the past 11 years, we have purchased 6 cars from them and have purchased the extended warranty on all 6 of those, as well. For them to make a promise, back out on it, and let us walk over a set of tires was enough for me to share my experience. We will NEVER buy another car from any Carmax or recommend them to anyone again. Seriously beware; I'm super disappointed. ****While the new car's tires were still barely "in spec" as far as their standards/requirements go, they told me they'd replace would replace them if they went "out of spec" within the first 90-days. Those tires have a MAXIMUM of 2 months life left on them so they would have been replacing them at no charge anyway.**** read more

Great prices, Outstanding service after the sale. They say what they will do on repairs and do it. Then they follow up to make sure you are satisfied. read more

Positive: Able to have car shipped from Atlanta CarMax (at my expense) that suited my parameters. Was able to take car home overnight. Negative: Unprofessional sales environment. Made appointment to work out the details and the salesman took another "up" which in the car business means taking another customer. He asked me to wait so he could attempt to make another sale. NOT COOL. I left. Store reader board indicates the salesman are continually on "test drives" when actually they are sitting at their desk pouring over TikTok. In general, it appears to be poor upper management that is not watching store cameras when they are not on sight. read more

I recently bought a vehicle and the back of the suv had a little damaged that they had patched up. I voiced my concerns but it wasn't terrible. fast forward 2 months later and the damage appeared to have gotten worse. now visible scratches are also close to the bumper damage. they had patched it up enough to get it sold. The vehicle also had a screen that would not work. they did replace it but it took a month to get the part and have it installed. I will not do business with them again!! read more

I purchase a vehicle from this location and I didn't purchase any protection plan. Well, recently I thought I was having major issues (ie: transmission problems). I took the vehicle back so they can look at it. When I say they provided me sign a loaner until I get mh vehicle back. They have kept in contact with daily with the process of my vehicle. Long story short, they called ms and stated my vehicle was ready. The advisor advise me that they have fix my chief complaint plus they have put four new tires on, they have change my oil, transmission fluids, done the entire inspection. I am so grateful that these people at Carmax have helped me out a lot. They took so much stressed off of me. I would most definitely recommend CARMAX to anyone as they care for customers. Thank you so much Carmax Team, you guys helped me out alot. Khai R Rozier & Associates Firm 877-577-7320 x 8018 info@rozier-associates.com read more

Car Max model works as long as you understand that they charge well above market prices, and they are not really in the service business. Bought my car from them in Dec 2022 and have been greatly disappointed in both the car and the car warranty. car in the repair shop for wiring issues, and this is the 3rd time in the shop. i will get rid of this lemon and buy a car from a real dealer, with real mechanics. read more

It sucked we found a car in our price range with reasonable mileage for the price! After offering $1500 for are trade in we were going to put down an extra $2300 making a total of $3800 down nope they wanted an extra 4-7700 down witch would put are down payment at $7800 witch would have been just over 1/3 to almost 1/2 the sticker price! Are they crazy if I had that much I would buy a new car and not a used one! read more

Just left this location, fully staffed. no one greeted us as we walked in through the lobby. We proceeded to the lots, looked at several cars. We were there maybe 20 to 30minutes. No one ever came out. We decided to leave, walked back through the lobby which was still fully staffed. Once again, no one spoke nor approached us. I can see why they have hundreds of cars on their lots. Poor service or no service. read more

While I didn't purchase a vehicle from this location, I had some work that needed to be done by Carmax from when I bought the vehicle. Working with Gloria in their service department was wonderful, and they were incredibly communicative and informative the entire time my car was with them. Their service manager is also incredibly kind and was willing to help me with another issue that arose with the vehicle. I highly recommend this location for both its customer and vehicle service. read more

Carmax service dept in Murfreesboro, TN refuses to service/work on the vehicle you purchased under a paid for extended warranty! If it's past the 90 days you MUST take it to Carmax in Nashville. The last vehicle we will ever purchase from Carmax. You are told you can take it to ANY Carmax for repairs nationwide. Be aware! read more

I do not recommend you guys buying a car from Carmax in Murfreesboro we bought a car from there over a year and a half ago they sold us a corroded vehicle . Have vdo to It to read more

THIS PLACE IS A JOKE!!! After over an hour of waiting they tried to offer me an insanely low amount for my low mileage car because test driver doesn't have a clue what they're talking about. Don't waste your time here. read more

Sold a car here today. Great place! Great people. Made selling the car easy and paid less. Can't say enough good things!

Abysmal service from the business office of the Murfreesboro franchise. Car was traded in over a month ago and the loan has still not been paid off in full by their finance team. Not acceptable read more

I spent $40,000 on a vehicle to get it home and find that they did not do a thorough safety inspection before selling it. One of the seat belts were frayed. I took it back to be repaired. They couldn't order the part until they had the vehicle in hand. They had my vehicle for a total of 8 days. Everyday i would get a phone call that they didn't receive the correct part or the part did not arrive. It could have been handled better. Will not be returning. read more

I loved buying my car here. The salesperson was awesome as was the experience. BUT.... the customer service is slight if any. You can not reach anyone on the phone you have to leave a message. Your are the winner if anyone will call you back. It took 45 month to get tags for the car. Each time when the temporary tag expired I had to go get another. I had a question about an oil change 3 phone calls later I find out they do not do them!!! So if you buy a car here I hope you get a great car like I did, just know they do NOT have the kind of customer service on the back end as they do on the front end. Which is too bad because I so wanted to give them 5 stars. read more

6 months later and we still don't have license plates. so we are having to go monthly to go wait at the dmv for temp plates.

Had a absolutely wonderful experience with buying my new car! Dero did a fantastic job selling me the car and keeping in contact with me since it was transferred from Georgia. For some reason the title didn't get here at the same time the car did but they worked hard and had it there by the next day! My car had navigation but the SD card was missing but they replaced that no questions asked, then my safety system needed an update and it had fallen outside of the manufacture fixing it so dealt with Subaru of America and they did squat!!! Called CarMax and service needed to talk to the manager but they called me back within 5-10 mins told me to go get it fixed and they would reimburse me for the full amount, got it fixed turned in the receipt and within 5 days or so got a check in the mail for the full amount. I'm happy to be a part of the CarMax family and so glad that a few weeks after buying my car we found my husband a car at CarMax and got him a newer vehicle as well! So we are repeat customers and CarMax will be my go to place when i need to buy a car! They treated us like family and not just a number buying another car!! Cannot say enough about how they helped me and my husband!!!! read more