Don't know who I spoke to on the phone today (5/30 @ 4:47pm) but she was the most unhelpful customer service representative I've ever had the displeasure of speaking to. Repeatedly tried to explain that I took a day off work so I could sign for the package I was expecting only for the delivery to fail. Tried to make a simple request to hold the package so I can pick it up myself tomorrow morning only to be told that they can't and will try to deliver again tomorrow afternoon even after I told her I will be unavailable to sign for the package. Then went on to tell me how she used to be a driver and how difficult it is to make deliveries to certain locations.... sorry but why do you have difficulties when USPS manages to deliver mail everyday and UPS never fails to have convenient pick up times and locations for their customers? read more

My package is now a week late and every day it says scheduled to be delivered, then is changed at the end of the day. The phone number leads to a robot that talks in circles and refuses to connect you to a real person. Do not EVER order through this company if you have the choice, they have their heads where the sun doesn't shine. read more

Will it be easy to deliver the packages at resident office instead of getting into the elevator and deliver the package door to door? I've never received any package on door in a month already. The Fedex guys won't deliver the packages when the client is not at home, but where is the Fedex picking up notes? If there weren't any notes on door and I've been waiting for my package all day long . It means they never shows up. And I contacted twice to their customer services and guess what? They never call back. FedEx won't stay for long with door to door service like that. read more

Boyfriend needed to get a package to Taiwan, pronto, so we headed here after the post office said they couldn't do it in the time needed. Located on a tiny industrial street off of Placentia, it's pretty hard to miss since there are several large FedEx trucks parked out front. If you drive wee bit past the trucks, you see a lot with ample parking space for customers. Staff was ok, neither rude nor pleasant.. maybe apathetic is the word. Whatever, we just needed a package shipped, we weren't looking to make new friends I guess. Definitely recommend for getting those packages there fast, even if he did have to pony up $50 to get the package there on time. read more

VERY unprofessional and ghetto customer service. These people don't have any sense of RESPECT for their customers. They don't care if your packages go missing or end up at someone else's house. I hope their company gets shut down COMPLETELY for their rude selfish mistakes and childish behaviors. I bet you don't even have to have a dime of education on your resume or any resourceful skills to work for Fed Ex. I honestly think they just hire ANYONE. UPS and Amazon are WAYYYYYYY better and on top of their game read more

They ALWAYS try delivering to my leasing office instead of my apartment and then just leave when they can't deliver it there with my package! I have signed up for a Fedex account and left a permanent note on the delivery manager telling all drivers at their warehouse to never try delivering to my leasing office and they still do. They are just too lazy to go up to the 3rd floor even on small packages. USPS, UPS, and Amazon Prime Delivery always find my apartment easy but these guys are too lazy or dumb to figure it out. WHAT A JOKE! You call your company a "delivery service" Fedex? How About closing down your business and open up another amazon warehouse because amateurs off the street have a better chance delivering my packages than you guys do. I tell everyone I buy from online not to ship with Fedex now since I know these clowns are gonna be the ones handling my packages. I'd rather hand them over to a trained monkey than the underpaid drivers at Fedex that don't give a damn. NEVER USE FEDEX! read more

I like that this location is smaller and it's not connected to a Fed Ex office. The Office locations you always have to wait for an employee bc they are often doing other things like printing, etc. I drop off packages here several times a week. Sometimes they already have labels, sometimes I need the girls to print one out for me. Never had a problem. I don't mind waiting in line here, the girls are always upbeat and friendly, unlike waiting at the Post Office where all the employees look like their hate their life. Thanks to Dee Dee, Diane, Anita, and Dawn for always helping me quickly. read more

Failed to deliver my package of medically necessary items, waited a week to notify me, sent me across town past three other locations nearer my home to pick it up. The internet says they are open 24 hours. They are not. I was locked out by chain link and barbed wire surrounding their entire Lambert Road warehouse, like a concentration camp. The botched delivery cause me to miss a lab deadline, so I had to reschedule my specialist appointment. in January. Thanks for messing up my health, FedEx. read more

i lived in Anaheim going on 3 years.. fed ex fullerton is my closest distribution center. Every single time i have a fed ex delivery its a failed attempt! not one time has fed ex successfully delivered!!! i can count at least 4x on the top of my head but before i wrote a review saying how incompetent or maybe over worked this center is i wanted to test it. So, i had a scheduled delivery sat 01/09 perfect, i was off. I left my door OPEN with the screen door ajar ALL DAY! i even went to the restroom w the door open. (tmi) it first went from delivery by 430 to "by end of day" i also got door dash so i made sure i never left... i was determined....by 7 i was in the living room watching tv checking the outside every 20 mins...at 9 o clock i check tracking, FAILED ATTEMPT at 845 which i know they drive up to 9 o clock. WHEN TF did they attempt? i think they ran out of time. another thing to note, my apt is by the stairs so u can hear people walk up...no noises either. fed ex you shouldnt lie to your customers ! what are you doing to change this? check the reviews!! im not the only one. for every one else: do not ship or do business with fed ex by all means if possible. the most horrible courier ever!!!!!. the worst part is that i was waiting for a covid at home test kit, that needs to be processed same day & returned same day so the sample solution doesnt expire & results can be more accurate....so now i gotta go out and test when i dont feel well & possibly expose hard working health care workers! who have families!!! when i was just trying to be considerate. wow, smh. read more

Waited all day for my phone to arrive that was sent EXPRESS, somehow the driver came & couldn't get in building. I don't know how that's possible when you can just enter my unit number. Never have I heard this issue from all the packages I had sent over the years. Only from LAZY FEDEX! Choose UPS if you have the option read more

2 packages lost in 4 days, total value over 1000 dollars. These are not stuffs you could just order again or get a replacement from the sender. Due to how limited these items are, I need spend $700 more for the resell value on these items. The community I live in has a luxer one locker. The FedEx employee need to put my package inside the locker, then I go pick up from there. However they didn't. The status all show delivered. It's not lost in transit. We all know what's happening there. Waiting for a solution right now. read more

This suppose to be fast n friendly and they take there time because they hate their jobs.

FedEx is the only delivery service that consistently lets me down. Multiple times I've had packages that require signatures that I stay home and wait for but no one shows up. At this point I will pay anything to not use fedex. They don't care about customer service or about wasting your time. Never use Fedex. read more

Customer service: Was able to reach customer service a few days ago and follow up was great. Reps were helpful, apologetic, polite, helped track packages. Explained what was going on, re-opened case to help with the delivery process and was told they'd contact me for near updates. I received 2 of my packages the next following days. Still waiting for 1 however. Going to contact sender to re-send and keep my fingers crossed for this one. Other issue/heads up: FedEx Fullerton location in particular is very backed up with deliveries especially e-commerce orders. You can either pick them up (need to call and hold first) or have them figure things out to be delivered to you again (could be due to particular customer's situation; have tracking #s w/ you). Packages are only eligible to be picked up if they are out of containers and sorted out but until then recipients have to wait on packages either to be sorted or delivered to their address. Overall it seems there's a systematic issue at this location or something. I don't think it's just bc of COVID-19 bc it seems there have been customer concerns/complaints for years at this location. Covid seems to just delay things even more since many people are resorting to online shopping etc. Unfortunately it is what it is. Don't wait to contact customer service if your package is a day late. Don't wait. Call to see what's going on so they can re-track, keep an eye on it, and help solve your problem. The sooner the better at this location!! read more

I had to pick up a package that I missed. When I came here, it looked like a slow day. Hardly anyone was there. That was my first surprise thinking it would be a longer line. The lady that helped me looked like she did not want to be there. But the least she could have done was be nice and courteous since they did not look like they were rushed or busy whatsoever. There wasn't anyone else in line anyway at the time she helped me either. After I was done signing my package, I wasn't sure what to do next if I was suppose to receive a slip or something. There was a little awkward pause. Then she just said "OK thank you" in the most shooed off way. And when I said, "Thank you, have a great day," she said, "Mhmm." Look I get it, it's not the most fun job or exciting job, but please FedEx, have some better customer service. Whether they had a crappy day before or something has happened outside of work, all I ask is that they should try not to elicit that towards your customers. read more

The employees at the FedEx are wonderful. I accidentally dropped CDL in between the roller table and they went above and beyond to retrieve for me. They are excellent. read more

Please have DIRECTOR of operations for FEDEX review FULLERTON facility. I have package there for 2.5 weeks and facility only scans package and changes message to out for delivery but driver never leaves station. I called FEDEX customer service several times and trace department and nobody is able to assist. Here is my tracking number 905431161056 and history of my shipment. read more

Ordered a package with expressed shipping due to my urgency of needing the item by a certain day. When the package tracking said it left the facility and was in route to my house. I stayed home all day waiting. Later in the day, My dad was outside washing his car and saw the truck come down our street, made a loop and then turned around and left our neighborhood. When I checked my app for tracking 2 mins later it said delivery attempted. When in reality. The truck just drove past my house. Now it's Memorial Day weekend and the shipping facility is closed so I can't go pick it up. Basically my expressed shipping and urgency on receiving the package is irrelevant and I'll receive it 4 days late. Calling the facility and dealing with customer service was horrendous. The automated robot receptionist was one of the worst I had ever dealt with and a frustrating 30 mins later when I talked to an actual person. I soon wished I could just go back to dealing with the robot. One of the worst experiences with a company I've ever had. read more

Fedex has always been the worst delivery service in my experience but this location takes it to another level. My package was due to be delivered on Friday and was out for delivery in their trucks but was taken back and not delivered for some reason. I waited all day for it and was disappointed to see the delivery wasn't coming. When I checked the status, it stated that it had a Delivery exception. Usually you get that when there is a problem with the package. I called customer service and asked why there was a delivery exception for my package. The customer rep wouldn't give me a straight answer and told me to check with the shipper. They they told me that I would receive it the next business day and it has already been 3 days but every time I check the tracking, the date keeps getting pushed back more and more. Completely useless customer service reps and repeated late delivers makes Fedex literally the worst delivery company I have ever used. read more

I think employees who deliver packages for the Fed EX in Fullerton are stealing our packages. I have had problems before with them supposedly losing my packages but now it is even worse. This time they kept saying out for delivery for days then no update for delivery and when I called them they assured me it was on the next days truck. It never showed up. I had to call the company I purchased it from and they verified with the tracking that I never received it. They immediately sent me out a replacement. Fed Ex did the same thing with the replacement. The are saying out for delivery, only they never deliver it and then no scheduled delivery date. Fed Ex out of Fullerton has stolen the original and now the replacement. I contacted the store I purchased it from again, and they are sending me out a third replacement. I asked them to please ship it with someone else, otherwise fed ex will just steal this package also. They are shipping it with the Post office this time. I am now adding more to this review on 8/14/20. This time it is multiple packages from another store. Once again my packages went out on a delivery truck out of Fullerton and disappeared before they ever made it to my house. This time it is 5 different packages with 5 different tracking number. All FIVE of them never made it to my house. This is along with my previous packages that have gone missing as soon as they go out on a truck for delivery out of the Fullerton Fed Ex yard. read more

I don't know why this shipping facility has no problem with delivering the frankly unimportant stuff my mom orders through catalogs to our apartment, yet always makes a "delivery exception" when it comes to the important stuff I've tried to have shipped to our address. Methinks it can't be because they're lazy, since they're willing to deliver the other stuff (which is also usually bigger and bulky than my stuff). And every time I've been told that the stuff I've had shipped to me does not require a signature and could just be left at the door with no problem. This last time I was particularly frustrated, as I was having a new credit card shipped to me after the old one was closed out because of fraud, so I was already dealing with that stress. When I asked the girl behind the counter was the issue was, she asked if I lived in a gated community and I answered in the affirmative. I pointed out, however, the fact that the gate only requires a universal gate opener, which UPS and USPS both have and have utilized to get into our place with no issue. Plus, how does this explain the fact that they've delivered my mom's stuff with no problem? The girl just shrugged her shoulders. Ugh. It's really not worth paying all this money for the privilege of driving all the way over here to get my stuff. read more

So i guess all the employees here do whatever they please. I caught a guy on my camera kicking my package and throwing it in front of my door. The item inside damaged. Fuck Fedex. read more

This office has the worst service ever two weeks and still waiting for my boxes. They give you an excuse it's do to Covid. Covid has been going on for 5 months now. My neighbor is getting her stuff that we ordered form the same place at the same time. No one cares. I even told them I would pick it up in tomorrow and the rep said we don't know if you can pick it up. The worst. FedEx need to hire people if they need are that behind. If I could I would give them no stars. read more

The absolute worst. Do not have high expectations from them. Do not expect to get your packages on time or delivered.. OR expect a call from this facility for scheduled delivery when delivery date was supposed to be a certain day. OR even an option to pick it up. Yes, it's that extreme crash of expectations and hope when you are given a delivery date only for the package to never arrived from this facility. Yes, it's the bitterness of contacting them through all resources (email, phone calls, etc.) and not getting anything out of it AND extremely rude customer services. This facility does not have it together. Sounds like I'm dealing with a lot of what customers are saying, so why can't they see their problems or see that the problem might be their workers? read more

Wish I could give 0 stars. Location is right next to my job .2 miles. Went to ship but they don't without an ID. Did not have ID on me but have my passport. Would not let me ship my products. read more

FedEx has consistently delayed delivery for perishable items. The most recently delayed a perishable food shipment by 2 days. It was in the delivery city on time. Another time flowers were marked as on a truck ready for delivery for 3 days. The flowers were brown and dead when they were finally delivered. They also make it difficult to get to customer service. Don't use for perishable items. read more

Fed Ex through aafees (military base exchange) SUCKS!!! they delivered two broken t.v.'s (screen). When asked about picking up the two damaged t.v.s they had said they've been here four times to pick up the TVs yet never made an appointment and in our home we have a 94 year old bed ridden person theres always some one here 24/7. We also have a door video monitor not once did they ring the door bell, we offered to send them a copy of our 24/7 video on the days they claim they rang our door bell. They refused the video apologized and said they would email us or call to make an appointment after we print out our delivery tags. NEVER AGAIN USING FEDEX!!!! read more

The worst company ever. I ordered something from a location 2 hours away and it's taking them 5 days now. I've been waiting for my package alllll day for 3 days and they dare to lie and say it's my fault bc I'm not home. Also they change going to be delivered at the end of the day to pending then customer not available when the delivery guy can't finish his job. ( never got a note in the door like u do when they came and u actually missed it) I suggest using usps overnight or priority rather than fed ex read more

Agree with all the other reviews FEDEX IS THE WORST!! You have impressively lost TWO of my packages this week.. how embarrassing you should be absolutely ashamed of yourselves. You can tell your workers hate where they work. When you talk to them you can tell they deal with unhappy customers like myself all day long because your drivers can't do their jobs!!! I hope your company goes under and we can stick to the reliable shipping companies in this country. read more

They give you the run around when they tell u the next day for a whole week. Took me 8 days to get my package. At least if they say one week then I could have waited for it until then instead of anticipating for it each day. read more

My review is not for this particular shipping center, but the entire FedEx system. I am having a pair of tires shipped to me from New York. Tire was picked up on the day before NYE(12/29). For some reason, the transportation was delayed and it cant meet the original estimated arrival date. I called FedEx and got a lady handled my call very professionally. She said she will put in a request for me and they will have someone to call me in 24 hrs. Since I just had a terrible experience with AT&T. I wasnt having my hope up with these big company's "request system". But miracle happened, I called FedEx around 9:30am in the morning, got a call back around noon and telling me my shipment will be here today or tomorrow. Now it's 5:43pm, they even updated my online tracking notification. This just shows that they can do a decent service when they try. read more

Worst delivery service ever! Drivers lied and said they tried to deliver our wedding invitations which we needed to sign for. They never rang a bell or knocked! When I called customer service they told me they would deliver it between 2-5 pm and it is now 6 and I still don't have my invitations. Dishonest workers and horrible services! read more

I watched the FedEx delivery truck park right in front of our Apartments leasing office. Next thing you know this person is driving off so I checked the status online of the package they were supposed to deliver. I stayed home all day waiting to sign for my package that they said they attempted to deliver and never did. All they did was park and then drive off. What was I supposed to do run this person down so they would do their job? Absolutely disappointing and pathetic. read more

absolute customer service. If given a choice I would NEVER EVER use FedEx. I was supposed to receive a package over a week ago and has been sitting at their facility this entire time. I have called customer service every day and they continue to say that it will be delivered the next day and that they have put a notice to mark it urgent and priority. I still have yet to receive my package. I cannot emphasize how much they suck. When I called customer service the first person I spoke to hung up on me because he didn't want to do anything. The second person refused to connect me to a supervisor. The third person finally connected me to a supervisor and the supervisor has no clue what he's doing all he did was repeat to me the history of where the package was. This is some kind of fucked up joke. read more

My package never came and still pending shit over and over again, a few week still pending until now, can you believe it? what's going on here at FedEx Fullerton! Shame on the service!! read more

I order 3 things to come in only one made it . Don't know who's running this FedEx or who the manager is but they're not doing a good job.

I ordered an item that was a gift and the shipper sent it out on time but wh en it arrived in Fullerton Center and I live in Anaheim it 6 days to arrive and it was delivered at 11:30 PM!!! I was already asleep! Received a phone call at that time and I don't answer phone calls unless its a family emergency after 9 PM!! Person called again and it was a male that was whispering that he was delivering a package and could I help him find my unit. Well I'm 66 years old and no matter what age I wasn't going to open the door for anyone at that time of the night. Someone came and knocked on the door my dog was barking and I just yelled and said "Just leave the package at the door" No one or delivery company should be delivering at that time of the night. I called FedEx this morning and the girl that answered when I was transferred to Customer Service was rude and didn't know what to do. When I asked for her name she hung up! I was wondering if anyone else has been having problems with Fullerton FedEx deliveries where the service states Package Out For Delivery and doesn't show up and each day says the same thing and never shows up! I was also trying to pick it up from the FedEx location but no one or information on how to do that as an option. If FedEx is making deliveries and having your drivers work making them work that late on deliveries that is wrong and deliver next morning at a descent time. This is not the only time I have had deliveries go wrong and it item returned to shipper instead of calling to confirm address or let me pick it up and it stayed at their center 10 days until it was returned to shipper. Shame on you FedEx no deliveries after 9 PM unless arrangements have been made!! read more

I rarely order stuff online and I had FedEx deliver a package 1 month ago it was fine but come to this time my package said it was suppose to be delivered yesterday and it never came then I check and it says it's coming today so I was like okay that's fine but when I wake up and get a text it was out for delivery I was waiting for it front door open . By 11:21am I get a text saying it was never came nor saw a FedEx truck down my street. So I call customer service let them know and then they tell me i need to contact the person I bought it from .i don't see why when FEDEX LOST IT ! I'm so pissed off ! Worse delivery company ever ! read more

My large package was delivered with the box totally torn and opened, and the item inside was clearly broken. It looked like it was dropped off the truck or something. I refused the package since Fed Ex had destroyed it, and asked why they would deliver it to me since they had clearly ruined the item. The driver just said he didn't do it. Trying to get Fed Ex customer service to help was useless. The woman said she couldn't help me, and I would have to contact the person I bought it from and deal with it. It is shocking to me that Fed Ex destroyed the item I purchased, yet they did nothing to rectify the situation. I had another horrible experience with Fed Ex damaging an item. I will avoid using Fed Ex at all costs. They deserve 0 stars! read more

fedex has been telling me that my package is on the delivery truck and will be delivered the end of the day for 7 different days. It's only 10 miles from my house. What a bad service. I have not had any problems like this with any other couriers. I understand it's a holiday season but this is unacceptable. read more